Makerbot Store

Fun experience to be in the booth and get a 3D scan of yourself. Afterwards you upload your file and order online the actual print. Ordered mid March and now its May and I haven’t received anything. Called the Customer Service and they have no clue what’s going on.

Bought one with the digitizer. The digitizer was broken. During set up we figured this out. They wouldn’t replace it. They said send it in for repairs. That was after eight weeks of trying to get tech support to talk to us. Tried an Afinia 3-​D printer. Works great, just no digitizer. And MakerBot is owned bt GE. Sad…

If you are a mom with a kid that wants to see overpriced printed toys, this place is great!
If you are a designer who needs a finely articulated print of a model you created, this place is terrible! Their printers create a horrible product for the same price as the amazing products companies like Shapeways puts out.
I got a number of prototype models printed here. I wanted to ensure the basic design was sound, quickly, so I wouldn’t have to wait a week to get a model from an online printed store each time I had some draft. This is all the problems I had:
1. The staff does not appear to know anything besides, «Oh, where is your file? OK lets print that.» You would think somebody working at the store might know detailed information about how finely it will print or would suggest if certain parts of your model will have trouble printing because of size, etc… That doesn’t happen even though you are spending a lot of good money for hopefully a very detailed print. They just want a file to put into their software to print it.
2. The makerbot software (Slicer) is horrible. I had a flat design, basically a rectangle, which was flattened in their software to the platform. It still printed supports on the bottom. As such, the size of my print was off by a number of millimeters and I had to remove all the rafts all over my flat button. Which is impossible to get exactly right because they should have printed it right, so the model was too thick
3. If you do not have thick walls on your design, meaning at least 4 mm or so, the printed face comes out horrible. The layers just don’t seem to layer right and it looks ugly.
4. First model print: Some fine lines around my rectangle didnt come out. I ask them if my design needed to be adjusted and they just said the printer must have missed it. No offer to reprint? No offer to return money? No, none of that. Here is your terrible print.
5. Second model print: It needed a lot of supports in certain places to print properly. However, the printer put supports in a lot of places that did not need support. It took my hours to clean them off.
6. They DO NOT CLEAN your model of supports. I spent $ 40 for a 2 hours print job and they couldnt clean the dang supports so that it looks like the model I gave them? Are you kidding me?
7. Because of the supports problem everywhere, none of the sizing was right. Everything was off by 1−3mm. My print relied on exact measurements to be useful, so I now have a useless model.

We came from the UK last year and a friend took us to the Makerbot Store — we were very excited with the technology to begin with, but after a while I realised that all the products were a pointless waste of plastic and served no useful purpose — except maybe the MixTape which was supposed to be an MP3 player, so we bought one. On getting home to England we found that the MixTape did not work and we were left with a $ 40 piece of useless plastic.
On visiting New York this year we decided to take the MixTape back to the Makerbot store and ask if we could change it for one that did work. We were told by the manager that they couldn’t change it without the original receipt AND because it was more than 14 days since we bought it AND the current MixTape was a new design anyway. I was very disappointed as the product never worked so it should have been exchanged and we had made a special trip to go back to the shop,
If I had been the manager of the shop I would have changed the product straight away — $ 40 is a lot of money to pay for a product that doesn’t work but it’s a small price to pay for goodwill and keeping a customer happy.
As a result I will never buy anything from Makerbot again and I would suggest that no one else does either.

well I wish I could give you guys zero stars — if the store closes at a certain time and I haul to get down here before then — you should still be open. terrible customer service («sorry, we already closed the register») — I’m really regretting buying one of your machines. guess my filament biz goes to amazon from here on out.

maker bot is so cool! the first time i went was with my son because he had a morning series that offers kid-​friendly 3d designing and object making on a makerbot replicator 2 desktop 3d printer. he created a family tree including names. the class was only $ 10.00

Discovered this store about a year ago,
If you like 3D printing, having a consumer store dedicated to Makerbot 3D printers is pretty cool.
They also do full head scans here in the store and email you your 3D model file if you ever want to print a 3D copy of your own head. It’s not expensive, so I could not resist.

BUST IT*
Finally made it to their shop on the way back to work from 8TC and what a good decision. Sure, it’s sales-​y as hell in there, but the technology alone is worth it, and the price point is slighter lower in the store than online (most of the units are mass transit-​friendly, but adding questionably toxin-​free fabrication to your life is arguably worth a taxi fare).
*Will be heading back to hit up their 3D photo booth when I have more time and someone with me.

We loved the Makerbot store! We had a great time watching the scanner do its job and then watching the printers do theirs. Everyone was super helpful, especially Jon, who was really enthusiastic about the technology and was incredibly patient in explaining it all to us — so much so that we are seriously considering purchasing a printer sometime in the future.

Bring a friend and have a great time. Tons of metal black box robots slaving away at making your very object dreams a reality. The staff is hip and fun dressed all in black as well.
The stuff the bots make goes in a jar to give away to promote the brand. So free stuff was had for all. You can also get high quality prints out of a vending machine for $ 5.00. A tiny TARDIS is a must!
For the more adventurous feel free to pop in to the 3D photo booth to get a scan of your head to keep miniaturized forever. For a few bucks you can get a 3D scan uploaded to thinganverse. Then depending on the size they’d be happy to print and mail it to you later if you can’t shell out for a machine.
The store gets stock before the website orders so if you’re in the city and want a bot hit them up directly instead waiting online.
Can’t say enough about how awesome it feels to be in that store. Like a kid in a candy shop.

This is the only place I’ve seen that attempts to make 3-​D printing accessible to the general public. A nice selection of 3-​D printed objects for sale demonstrate the possibilities of this technology, and the staff are enthusiastic. I LOVE that you can get your head photographed in a booth, including 3 potential shots that you can either pay MakerBot to 3-​D print, or download the file yourself from Thingyverse to 3-​D print yourself.
The only thing that makes me fall in love more with Makerbot is learning about their new Foundation, which supports amazing education initiatives with 3-​D printing programs — high five!

Fun store!
Love the idea!

Thank you to the great staff of the Makerbot Store for being so patient and friendly while me and my geeky husband browsed your store for an hour. It was cool to get 3D images of us done and to check out your machines and projects.

3-​D Printing! Very cool. You get to see some 3-​D printers working at the Makerbot Store. It is very cool and very hot in the store. The printers generate a lot of heat and there were 3 printers working when I was in the store. The service is great. The guys are very helpful with assisting you take your photo. For a price of $ 10 you can take your photo and get a 3-​D image of your bust. You then order your head, which will come in the mail in ~3weeks. It sounds good… I am waiting in the mail for my 3-​D head.

Stopped into Makerbot on a whim so my boyfriend can research 3D printers for work. Jason was his go to rep for help and only had kind words to say about his service and knowledge of the product.
Around the store you can find models of literally anything you can think can be made 3D. I walked out of there with a squirrel, dolphin and bracelet. Just my luck my dolphin broke 20 minutes later in my pocket. Womp Womp.
The more intricate items might take 20 hours to make (Paris house) whereas the dolphin took only 15 minutes. You can even purchase some of the display items varying from $ 5 to $ 50+
This place is definitely worth the visit for the creative mind and interest in upcoming technology.
Oh yeah, we ended up purchasing the 3D replicator 2… that runs ohhh $ 2400 after taxes.

I love the MakerBot Store! The staff is knowledgeable, friendly and so ready to help me with whatever question I might have.
My husband and I stopped in to have our 3D images taken so we can make goofy figurines with our faces and couldn’t believe how nice everyone was. Super easy, quick and friendly.
If you have any questions about 3D printing you should definitely visit the MakerBot store.

Wow,
I stopped by earlier today an it is really cool.
Along one wall they have shelves with several of their Replicator 2s printing.
The current window display is a printed ice palace with all the little details you could possibly think of. The staff is really friendly and helpful and I have seen them give children small items right off the printer!
Overall I highly recommend it and would say it is worth the trip even if you don’t plan on buying anything.