Marriott Execustay

The Marriott Execustay is one of the worst experiences I have ever come across. A co-​worker and I had to stay there for a month and ended up moving out and into a hotel early for very good reasoning. The conditions of the actual apartment were disgusting and old. The air conditioner was broken while the laundry room had no laundry cards left (therefore leaving us to wait 5 days until they got some in). To make matters worse we ended up with BED BUGS. No joke woke up with red dots that itched all over. They then said if we wanted we could leave early and they would refund us the rest of the time there. This was to ensure that no one else staying there found out about the bed bugs. They didn’t even have an exterminator come out. Finally after them telling us they would refund us we saw 2 new charges on our credit card. When I called they basically told me they «made a mistake» and charged us for next month. (We had never planned on staying more than the month) So instead of refunding us they charged us more instead. Finally after days of up and back on the phone I still have yet to receive any kind of apology let alone a refund for being put through hell. Not only terrible service but the place was overall unsanitary. This place puts the Marriott name to SHAME!

The Executive Plaza is in poor condition and seriously dropped from the Marriott brand. The apartment was worse then my college apartment!
I honestly, don’t know who the ‘cleaning’ staff was, but they are in dyer need of a refresher course in Cleaning 101. My allergies were going crazy because of the huge dust bunnies in the air vents and the overall grime! I had to purchase cleaning products and roll up my sleeves and reclean! Thankfully, they did have a vacumn that I broke out daily to fight the filth! Pieces of the floor would catch on my shoe from time to time and I found myself constantly putting the loose pieces of wood back into place. The sofa was a horrific pleather and very uncomforable. The television recieved poor reception and the bed was akin to sleeping on the floor. The air condition units were loud and it took forever to cool the place down. The lighting was poor, had their been proper lighting, I think I might have doubled over at the sight of the filth!
After the first couple of days, I had asked for a second set of keys for my husband at the front desk and doorman told me to walk to 48^th Street and get one CUT!!! How many keys to this place are floating around? Should I barricade the door in case, a midnight visitor should stop by with their KEY?!
I wasn’t impressed with the front desk, however, they were VERY accommodating when we moved out and we had a TON of stuff, which we were very grateful.
The location is great, however since I was in New York for work and to fight the tourists on a daily basis to get back to the apartment for 5 weeks straight, was a bit aggrevating after a long day’s work.
Do not stay here if you can avoid it, however it’s still Manhattan so if you can find a way to only sleep here, you’re in business!

Two apartment complexes exist at this location, «Executive Plaza Condos» and Marriott Execustay Executive Plaza.
The Marriott Execustay is just a brand, and this location does not meet the quality at other Marriott Execustay locations. If you had a choice, stay at Marriott Execustay Chelsea or Aurora. This location has subpar, disjointed service across multiple parties.
PROS:
— Location at the corner of 51^st and 7^th, near Times Square
— Doormen and service people are friendly
CONS:
— No newspapers, unlike the Marriott Execustay Chelsea with USA Today & WSJ at the front desk daily
— Old, middle-​of-​nowhere gym that involves going to the 21^st floor, taking three flights of stairs up an emergency stairwell to a 23^rd floor «gym» with two treadmills, one old bicycle, and one set of weight machines. Almost prompted me to join the nearby Sheraton NYC Manhattan gym, yet I moved out.
— No internet connection. The team kept saying that I needed to call up Time Warner Cable and figure it out myself. Receiving 0 packets, I knew the internet was not working and requested a wireless card, yet nothing was received and the team perceived I resolved my issue. At the other Marriott, a simple LAN plugin and a wireless modem were both provided.
— No hairdryer, unlike the other Marriott Execustay locations
OVERALL
— Dimly lit place in need of renovation.