Marshalls

Great Marshalls! The location is so convenient for uptown shoppers and they have an excellent mix of trendy and conservative clothes. My husband got some very comfortable and stylish work shoes and the ties are reasonably priced as well! This is going to be a regular shopping spot for us for sure.

I’ve been to this Marshall’s a few times and have never been disappointed. Its actually a lot cleaner than a few of the Marshalls in other boroughs. I love that it has a lot of open space so even when its crowded you’re not bumping into other customers.
I am a bargain shopper so I dont mind looking for the right outfit for a deal. The lines are long just like any other Marshalls, so you should already know you will be waiting.#pointblankperiod.

I cannot express how much i love Marshalls! I always find something i want to buy. And guess what? Even if i can’t buy it LAYAWAY is here!
I came here with the bf and he got some great deals on Michael Kors dress shirts that he really needed for work. Score again for Marshalls!

Without fail you will spend no less than 45 minutes waiting in line to purchase. There is no management and the employees couldn’t care less about customer satisfaction. It’s very sad because I’d like to shop there bit as a busy mom my time is valuable and I just don’t have a spare hour for the waits or the rude attitudes that await me every time I go.

There are two things that I have learned from shopping at this Marshalls. Always open product cartons before purchasing items. I’ve seen so many half-​empty bottles of cosmetics, fragrances, skincare and bath and body products in this store. And if you want to spend the shortest time on the checkout line, shop around closing time. Miraculously, every register is open.

I want you to read this very closely. This is very important for you to hear. DO NOT SHOP HERE… if you’re not interested in finding great deals. Especially on Mondays. I’ve found SO many top designer items for mind blowing discounts it makes no kind of sense. And if you are on an extreme budget or wanna protect yourself from impulse spending, there is always layaway (except for red tagged items). Even the dressing rooms have hooks marked POSSIBLY or DEFINITELY.
I must say that the long, slow lines are tough to endure, but whatever.

I always find good stuff here. You have to really look and go on the right days. They have a large selection of name brand purses as well. The prices are great too but that’s all Marshalls and TJ Maxx’.

I’ve tried to go to a Marshalls and like them. I really have. But every single time I go into one, I end up feeling disappointed & let down. This time was no exception.
I was on a hunt to find winter gloves & just like that, they had none. Marshalls also always seems sparse and lacking compared to other major department stores. Is it just me?

Great store. Extensive selection of sizes, including 6XL for men. It’s pretty organized & they have a large selection of clothes including designer items.

I’ve never really shopped at marshalls, but i have been in there a few times and, when you read that it is a mess… Its because it rlly REALLY is a mess in there. Is pretty gross and maybe that’s why i haven’t really bought anything. Half the things aren’t even on the racks and they’re just thrown all over the floor. So if you’re looking to buy clothes… You might need to wash it a couple of times lol. I mean the good part could be the marked down prices so hey, it could be worth it?

All Marshall’s Tjmaxx and Home Goods are not the same! I love theses stores for the awesome random finds. For instance and Alice & Olivia dress, originally $ 210 I got on sale for $ 59!
Unfortunately this location is consistently disappointing. The racks are picked over and the shoe section looks like Kansas after the wicked witch came through!
The lines are horrible, one cashier upstairs and not even half of the registers being used downstairs unless it’s almost closing. In that case, their employees are so anxious to get out of there that they will put every staff member behind a register.
Upside to this location: the home department. Large furniture and nice displays almost seems like a mini Home Goods store.

After telling me my card was declined I left my merchandise and called my bank… Nope card wasn’t declined and I had been charged, get back in line with my bank statement on my phone, I calmly explained I was fine leaving the merchandise, I just didn’t want to be charged. Both the original cashier and the «manager» refused to listen to me and yelled at me in front of everyone. Humiliating having retail cashiers accuse you of trying to scam them out of $ 6 socks. Never shopping here again

I think all Marshalls look the same lol. It looks like everybody picked something up and put it back in the wrong place. I was able to purchase a pair of converse from this location once. But that was the only decent type of shoes I was able to find. They do have a good selection of sandals, flats or heels though. Their jean section for women was pretty organized I was able to find nice pairs in my size. But the lines… are very annoying and I end up picking something up while im waiting in line. Those damn impulse items lol

This Marshalls is so picked over, you would have better luck at a thrift shop. For the few times I’ve managed to pick up a pair of drawers or a random phone case, I’ve had to wait in line for an eternity. No bueno.

I already love Marshall’s, so I’m biased. Let’s just say I was in here 3 times and never made it to the second floor (extremely disappointed).
While it is complete pandemonium in here (its on 125^th what do you really expect) — there are some GREAT finds! I left my snow boots back home (Baltimore — stupid stupid me, I know!) and was able to buy some great warm fashionable ones for $ 45! LOVE A GOOD DEAL/​SALE/​CLEARANCE! You do have to do a lot of digging and searching, but let’s be honest, this store gets a HUGE amount of traffic, and you can only hire so many people to keep up with it. The line was long as all hell but moved very surprisingly fast.

Ms. Natalie is mean mean mean!!! I also witnessed an employee harassing a woman trying to nurse her baby. The shoe department is almost ALWAYS a mess & there is no customer service
If you don’t mind a mess & rude employees then go for it.
(there are a hand full of REALLY nice employees there but again its only a handful)

I usually manage to find something cute in this location. I may have to dig a bit, but as far as the selection goes, this store is fine in my opinion. Where they fail is another story, and if you’d like a pleasant shopping experience, go anywhere else but here. I can’t even blame the fact that it’s in Harlem — the dollar store is even a far better experience.
Don’t expect any of the sales associates to be helpful, fake cracking a smile, or even look you in the eye at all. They all walk around as though they hate their miserable existences, even fifteen minutes after the store opens, you can overhear them complaining about how long their shifts are. Don’t you dare find a cute, clearance skirt near the bedding, because if you ask an associate where you might find the rest of the clearance skirts, they will literally scoff at you as though you have inconvenienced them by breathing, and then say something like, «I’m not sure, I don’t work in that department.» Um, OK? I didn’t ask you to locate a specific brand or size. You work here. Use your sour little brain, please.
At the register, after waiting in a line that isn’t long, but takes forever because the associates would rather re-​hang clothes at snail speed rather than take the next customer, you will be met with resentment. They seem to resent the fact that they work there, resent the fact that you’re shopping, and absolutely loathe being helpful (though no one is forcing them to work in customer service). When they tell you your total, it is done with malice and depression in their voices.
Aside from the people who work there, the store is always a mess. Even in the morning, there’s crap all over the floor. I think the evening shifts just don’t care. At all. None of them do. Be prepared to dig through some junk in some racks, especially clearance. I get that it is a gutter dive, so it gets messy, but most stores have a routine of recovery that maintain the appearance. This Marshalls does not.
I tend to shop here when I’m in one of my «don’t look at me, don’t talk to me,» moods. That way, I can walk through and ignore the attitudes of the people who work there as much as I’d like them to ignore me.

AAAGH i still cannot stop speaking about the ridiculous incident that occurred to me here over the weekend. I need to vent on Unilocal before my friends and family have to hear this story again.
1 star for service. 1 star for terribly long lines. the merchandise is fine and can get a normal amount of stars but this was the worst customer service I have ever received.
After waiting in a ridiculously long line, I got to the register to return an item and purchase 3 items. I explained this to the cashier. she returned my item and then wished me a good day. I again had to explain to her that I would now like to purchase these 3 items (2 bath mats and a skirt).
The skirt happened to be an amazing deal on clearance. It was a tennis skirt that retails at tennis shops for over $ 100. I noticed Marshalls originally marked it for $ 60 but after that it had been marked down numerous times until it got to the final price of $ 15. What an amazing deal.
Then the cashier proceeds to tell me that the skirt isn’t actually $ 15. What? The price sticker clearly says $ 15. the cashier begins ripping off the mark down sticker and telling me it’s the wrong sticker. I asked why she was ripping it off before showing a manager or scanning it to be sure it was wrong. She told me that the sticker under it ($ 20) is right and I should pay $ 20 for the skirt. I explained to her that I was going to pay the price marked on the skirt as that is how I found it and I have no idea why she thinks I would pay the higher price; could i please speak to a manager? I was very nice this whole time. The cashier than says to me «YOU NEED TO LEARN HOW TO TALK TO PEOPLE». at this point, i had had enough. she needed to learn how to talk to me. She should have politely said «There is a problem with this price sticker and I will get in trouble if i sell it to you as is. i need to speak with my manager first but we will come up with a way to help you». instead, she just kept ripping off the price sticker and then arguing with me, the customer, who just wants to buy the skirt at the advertised price.
Now, the manager comes over and tells me that the price is wrong because it was on a red sticker and red markdown stickers don’t go over yellow markdown stickers. HMMM well, it appears they do since there is one on my item. she then gives me a whole rant about how things at this store have the wrong prices on them all the time. WHAAAT? this is a problem. I told her that this is a problem and that she will need to train her employees on how to mark things down properly but in the meantime she needs to take responsibility as store manager for her employees errors and sell me the skirt for the marked price. she then went on another rant about how it is often customers who change the prices to make $ 250 purses only $ 25. I explained that that was a whole different story but that this is a difference of $ 5 and she shouldn’t lose the sale for her company over $ 5 but most importantly if someone is trying to scam the company by marking things down significantly, they will then try to purchase the item themselves. they are not going to risk getting arrested to mark the item down and then leave it behind on the racks for someone elses benefit. she could not understand this concept. i had to explain it again.
She finally agreed to sell me the skirt for $ 15 if she could make another price tag for it (uh, sure, what the hell do i care about that?). she told me the cashier would have done the same thing if i had bothered to let her finish talking (clearly, this manager needs a lesson on customer service as well) but i had let the cashier finish talking and she definitely expected me to pay the higher $ 20 price.
best part of the story, she made the new price tag in RED not yellow!
nobody in the store could believe what was going on. I had other customers cheering for me to stand up for my rights. This was all so ridiculous. The skirt was a perfectly good deal at $ 20 and had it been marked $ 20 i gladly would have paid $ 20, but I wasn’t going to play a game or let’s make a deal on the price, ooops sorry, you let me rip off the top markdown sticker and now you pay the higher one underneath. I have never seen a store do this before in my entire shopping life!

Yuck this Marshalls is highly disgusting.
DONT ever go at night thinking that you will get out of there under an hour. lol.
WOMEN, please DONT wear their panties… why? Because the panties are all on the floor by 7pm. That just screams unsanitary to me. lol
Most of their beauty products look like they’ve been mangled and used and put back on the shelf. eww.
The store looks like its about to implode from all of the merchandise they have scattered around.
Only come here if you are in desperation.

Is this the best Marshall’s in the world? Not by a long shot. Is it decent for where it’s located? I think so.
I’ve been in worse Marshall’s and other discount stores. This one is a bit dirty in the sense of the floor could use more cleaning/​mopping. But they also get super high turn over. So I understand not being able to keep up with this as readily as one would like.
I’ve seen exploded beauty products all over the shelves. No excuse for that one. They don’t reshelve things quickly. The undies are out of their packages and everywhere. Things have fallen off of the hangers and are on the floor. The bathroom accessory department is seriously lacking.
But for the amount of turn over they get you go through the checkout line relatively quickly. And come on, y’all. You’re trying to get stuff that, in general, costs twice as much — if not more — than what you’re paying. I’ve never had a sales rep come up to me to offer help. But I’ve never been treated rudely if I asked for help.
It’s Marshall’s in the heart of Harlem, y’all. Don’t expect to be at a suburban Tuesday Mornings.