Matthew J Lane, MD

Dr Lane walked into the room without introducing himself. He asked what I wanted. I described the kind of medical care I was looking for in a primary care physician: the ability to stay in contact with my various specialists & synthesize the information. He told me he viewed his role as more in checking my cholesterol and that it seemed to him that the kind of care I was describing was better rendered by a social worker! He spoke in a monotone the entire time and seemed bored. No bedside manner, not even the civil manners that his mother should have instilled in him as a little boy (look someone in the eye, shake hands, introduce yourself, etc.). I left without him even conducting an exam. Absolutely the worst medical «professional» I’ve ever met in my nearly 60 years on this planet! STAY AWAY!

I made an appointment with Dr. Lane through ZocDoc. It had been confirmed for just over 2 weeks. 3 days prior to the appointment, I called the office to verify and also ask about pricing, as I was paying for myself. I was informed by an answering service that the phone system at the medical center was down, a message would be left for the doctor and my call would be returned later that day. This went on for 2 more days. I never received a return phone call.
On the day of my appointment, I arrived to find that there was no record of my appointment and told «the doctor no longer uses ZocDoc.» However, after speaking to someone in reception, the doctor agreed to see me. This was at least 30 minutes after my specified appointment time.
Before taking the appointment, I wanted 2 questions answered: how much would it cost out of pocket to see the doctor (given no tests or anything that would require external billing) and would I have any direct means of contacting the office after the appointment? To the first question, I was quoted $ 199, which is actually the same price as walking into their urgent care facility. To the second question, I was told that although they have a web-​based system for scheduling new appointments, there was no guarantee that I’d be able to communicate with the office directly.
Ultimately, I decided not to see the doctor. In light of the previous communication failures, I wasn’t about to take a leap of faith on being able to reach his office afterwards. Since I cannot speak to Dr. Lane’s abilities, I will give him the benefit of the doubt. He did attempt to honor my appointment too. That said, this was a terrible experience. For the complete lack of communication prior to the appointment, inability to simply to reach anyone in the office or have my calls returned, 2 stars.

I was looking for a new PCP. Went to him based on a web search. He seemed distracted and annoyed through the appointment. I asked him about levels of CRP (something that I had recently read about). His response was that he was not about to test me for that. I brought up two clear medical concerns with him and he brushed them off, one with the remark, once you are over the 40 mark, body starts to make a lot of sounds … ok? Left his office feeling unsettled. I am now looking for another PCP for a proper response. On the plus side, he got me a full blood check and the wait time was none thus the 2 stars.

Dr. Lane has great bedside manner. He was very helpful from the beginning from when I booked my first appointment. He’s never left me waiting for too long in the waiting room and he’s made me feel comfortable on every visit. He does thorough examinations and always asks lots of questions to make sure he’s making accurate diagnoses.
I’ve also gone to him for a referral before. The specialist he referred me to was also a great doctor and he made sure to try to the best of his ability to help me before having me see a specialist. This felt really helpful to me and the input he was able to give the specialist was really helpful to her as well. He makes going to the doctor a pleasure, or at least not worse than it has to be.