Mens Wearhouse

I would have never chosen men’s Wearhouse as my go to for suit shopping but since I’m in a wedding party and it is the grooms request, I ended up here. Mohammad Ajour was so helpful and enthusiastic about helping me that I thought, maybe they just earned a new customer because I felt welcome into the store. I was too quick to think that because this whole experience of purchasing the suit and tailoring it through mens Wearhouse was not satisfying or of great service in the end. The best part of this was Mohammad’s help.
When my suit came in and fitted to be tailored, I didn’t rush it, I said a week from the date would be fine. Living in NYC, you have to plan your day accordingly and I planned my day to the pick up time and date of when the suit would be ready. I don’t live near the location but work just a few blocks away. The pick up date comes, I get out of work early — I called to see if it was ready, it wasn’t, but the lady on the phone said that it will be guaranteed and ready by the pick up time on my receipt. I went a little after the documented time on my receipt and was told that it was going to take another hour or two. Had I known that, I could’ve watch a broadway show or ran more errands, time is valuable and I don’t like to waste it.
The associates weren’t apologetic, if felt like I was an inconvenience to them. Mohammed wasn’t working during the pick up date, had he been there I’m sure it would have been different. Regardless; whether or not I’m your client, I feel that I should have been treated like any other customer that they would have originally started helping. I felt ignored when the day came to actually pick up my suit. I would have returned because there were cold weather items and shoes in the store that I was interested in but I felt like I wasn’t valued or welcomed at the end of all of this situation. Mohammed A, if you’re reading this thank you for all of your help.

The most rude, disrepsectful, miserable people I have ever encountered work at this store. I was a groomsmen at a wedding in NYC and all of the party had a problem. And everyyone came a month in advance to gurantee everything would be right. The worst part was the attitude of the staff. They make it clear they don’t care and are bothered to help you. This caused signficant stress on the wedding party which you shouldn’t have to deal with on your special day!

Wedding groomsmen suit rental
Day 1. Took 45 mins to get my measurements.
Told her that her waist measurement is 1 size lower than my normal pant size.
Was reassured she’s a pro and not to worry.
Day 2 Friday (2 ½ weeks later. 6 days before wedding.)
Came to try on and pick up.
Waist is way too small, can’t sit with them. No problem, easy fix. Come back following Monday any time after noon.
Day 3. (3 days before wedding)
Gave me the exact same pants to try on… Because they either forgot to reorder/​fix my pants or just Hoping I would magically lose some weight or an inch or two on the waist.
Really !?!
When it didn’t work Told to come back the day before wedding and the day of rehearsal to God willing get the right pants if not…
Not to mention the attitude as if they did nothing wrong and I’m just giving them a hard time… wow

Ray (Raid) Wahba, who usually works at the 360 Madison Avenue store, was covering at the 6^th Avenue venue. He was knowledgeable, patient, helpful and present, despite covering for yet another salesman on a summer Friday, and the stock of extra-​slim suits was impressive. I have not yet picked up the suits, so I cannot comment on the tailoring but I have no reason to think it will be less than excellent as Ray took pains with the measurements. The combination of Ray and Men’s Wearhouse was formidable.

Everyone pisses on it. But I got a new tuxedo shirt… was in, measured, and out within 15 minutes. Pretty good.

Truly awful service. Walked in and asked if they sold tuxedo shirts. The guy said «yes» then stood there and stared at me. Usually I don’t ask just out of curiosity about the stores inventory… Can’t imagine that’s too common. When I asked for him to show me He was reasonably helpful to search for a size. Then the second he realized he probably didn’t have the size he was a total jerk. I asked if they had it online and he said he doesn’t shop online. Wasn’t asking about his personal shopping habits, so I clarified if he could check THE STORES and he said no. For a middle aged man who clearly is doing this as a career I’m disappointed in him. Sucks To have so much growing up to do when you’re already full grown.

I’ve had the displeasure of going to this store twice now. The first time had me so jaded that I didn’t even want to come back the second time. However, after ordering a few shirts online and being displeased with the quality of one, I decided to bring it into the store to exchange it.
I finally got the exchange after waiting 20-​some minutes for a manager to come over and help the clueless employee who was «helping» me.
I don’t know what’s wrong with this store, but it’s unlike every other variation of the chain I’be been to. Avoid this place like the plague.

I needed a tux for the first time since my prom…25 years ago! Figured best bet was to rent instead of buying, & a friend mentioned MW was decent. Had the best rental experience at this location: Valerie in the rental department & Garvin in sales. Busy Saturday afternoon, but they managed to get me in & out, helped me tease out exactly what I wanted (because of course I had no idea what I wanted), passed along good styling advice & hooked me up with discounts. It probably helped I was on my own without a hypercritical partner second-​guessing every suggestion from the sales person… it can be a seriously miserable from some of the interactions I saw. Just a suggestion people: the sales people do this for a living. Try trusting them for a change. It’ll be OK. Then again, let’s wait & confirm that after the pick-​up & drop-​off. To be continued…

You know how people say if I could give 0 stars I would? Yeah, in this case I really do mean it. So how can I even begin to start this story? After work, my fiancé and I came to pick up a tux he had rented for his buddy’s wedding. The wait time was fine, but the problems started as soon as he hit the fitting room. Nothing fit correctly– the pants were loose and big, but the shirt was short and tight. He thought he could deal with the pants but requested a change in the shirt. You would have thought he asked for a new tux from the look and attitude the saleswoman gave him. She went and retrieved another shirt then practically shoved it at him. Before he can even try on the shirt, the UNWASHED sweat and body odor coming off the shirt stops him in his tracks. WTF! He calls the saleswoman over again, asks if she could get him another shirt and she tells him «this is the only one we have». Are you serious??? The fiancé says it’s fine and takes back the short and tight shirt but I go up to the manager to confirm that there is really only one shirt. He tells me to wait and goes back and retrieves another customer’s shirt and gives that one to us. Not knowing any better we thank him profusely and walk out thinking, «hey, this location isn’t so bad.»
Day of the wedding I get a frantic call from my fiancé– «those *#(&$(*& GAVE ME THAT SAME UNWASHED SHIRT»… the minute he took out the shirt from the garment bag, all the groomsmen could smell the shirt. That’s how bad it was. Poor guy had to use a whole container of febreeze on that shirt before he could even put it on.
So stay away from this location– or at least makes sure to give everything a real hard look and sniff before walking out with your rental.

This store is the worst. We went to pick up our tuxedos today for a Gala next week and it happened again. Last year they neglected to include the shirt — this year same story. The woman did not even check and made up some story that it will be in tomorrow and we can come back and get it — pitching attitude all the time. ALSO, there was a pair of dirty socks in the bottom of the one garment bag. The saleswoman seemed put off that we were not pleased with the no shirt and dirty socks. I think we will start renting from another retail store as this chain has both an internal check system to ensure all parts are included before telling you to come collect the rental and they need to train the staff better. I am sure the saleswoman will be happy as when I told her they lost a repeat customer, she replied «GOOD!»

Okay — So I did hate my Tux Rental experience. But MAN was I surprised with the awesome service I got when I went in there on 2 diff experiences — Once to return a jacket — and I walked out with a way better one and 2 pair of amazing Lucky Jeans that have become my favorite. And Secondly, when I met the amazing and helpful Garvin — who helped me find last minute tie clip and pocket square. Such friendliness and wonderful attitude. And very surprisingly, some awesome brands that I didn’t think that they carried. A very good experience. Maybe next time they’ll up to 4.

If this wasn’t the only company that could handle tux rentals in the six different cities we needed, I would never have dealt with them at all. Their corporate policies seem explicitly designed to insist you’re getting a good deal while simultaneously screwing you over completely.
That said, the manager at this location, Kevin McCarthy, is a sane and accommodating human being, and I appreciated the help he provided under the circumstances. He is the sole reason that Men’s Wearhouse gets an A-​OK from me.
If you absolutely must* hit up a Men’s Wearhouse, my limited experience tells me that this is your best bet.
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*Meaning, if your only other options are imminent death, bed bugs, or the wrath of your lady (all to be avoided at all costs).

YOU’RE GONNA HATE HOW CHEAPLY MADE YOUR EXPENSIVE TUX IS WHEN YOU GET HOME!
They may have big name labels but the quality and craftmanship is lacking. And then when you call them on it after you pick it up they spin it like it’s your fault… AVOID THIS PLACE AT ALL COSTS. Seriously there’s a ton of other places to go for a great quality tux or suit without having to deal with creepy salespeople who try to get you to buy all their cheap shit in the store. And beware of expensive alterations which are free at other departments stores. Trust me… feel the fabric of the suits and hold it up to the light… you’ll see what I mean.

Oh, just the WORST. Came with my fiancée. Waited to be greeted. Spoke to a man. We told him our budget and all of a sudden he’d «be right back» aka he never came back. We sat on a couch for 30 minutes, watching a female employee smack her gum and check Facebook. Finally she asked us if we need anything.
We fill out paperwork. I tell her I bought my dress (Es) at David’s Bridal. They are companies working together with databases and colors. She doesn’t even try to find me in the database. She scolds me and says «where is your coupon? Why would you not bring your coupon? You seriously didn’t bring it!?». I was not aware of a coupon. Thanks for letting me know?
She says the only option is for me to go RIGHT THEN to David’s Bridal 5 blocks away in 90 degrees to get the coupon. She says GO NOW. So I run.
David’s Bridal is appalled. They couldn’t believe I was sent there. This coupon is literally for anyone– whether I bought my dress with them or not. And both companies have my info in a database. They were literally jaw to the floor shocked. But I got the coupon, and trek back to MW.
I come back and my fiancée is over it. Says this employee has been treating him like a second class citizen. I tell the employee how David’s Bridal said I didn’t need to go all the way there and she says «oh.» And shrugs.
So we finally pick something to try on. She tells us they don’t have ANY pairs of pants in that style. NONE. We ask her how that’s possible and she rudely says «why does it matter? You can try on some different ones».
Seriously?! We STORMED OUT OF THERE we were so irritated. Who do they think they are?! They are crap, that’s what.
LET ME ADD. We wanted to rent suits, not tuxes. Immediately we were told that’s not an option at all. We believed them. Just checked, it’s absolutely positively an option to rent a suit. I just want to scream.
I wish I had gone on Unilocal beforehand.
I’d also like to hear from a manager…

If you purchase one suit, it will be overpriced. It is cheaper at Macy’s. That is why the push you to Buy 1 and then get one free (at the same or less price).
Alterations will cost you an arm and a leg. In my case, they promised me alterations on the sleeve (overcharged me on that) and after I picked them, I could see the marks of the jacket where the alterations should have been made. They were even too lazy to remove the marks.
Purchase your individual suit at another place and make sure to have the alterations made at a place where you can trust the person who makes them.

Service was good but when I told the sale’s person that I was not buying all 5 suits, shirts, and ties he wanted me to purchase he stopped paying attention to me. Because i really needed a suit and there was the buy one get one promotion I purchased one suit and a shirt. My excitement to get my new suits and wear them that week quickly turned into frustration when the gentleman told me it would take two weeks to make minor alterations. I called a week later to ask for an earlier date and it was granted! This small victory however turned once again into frustration when I picked up the suits and encountered an indecipherable list of alterations and charges :-(I was ready to move on so I went with it. The frustrations continue in the following weeks when I started noticing terrible looking stitches and poor craftsman ship in the tailoring.
Shopping experience — average to poor
Tailoring — Poor to terrible

To attain a woman’s perspective, after work my baby boy dragged me here. Being a supportive friend I obliged to input my two cents. Overpriced and casual shirts and pants are too much plaids that are bland, baggy and uninteresting taste for style. We were not even looking at suits. There were no associate in our line of sight for assistance. Less than ten minutes we were outta here!

I though few minutes about the bad experience I got from this store.
And after few minutes I though that they should change at least the 60% of the people working there.
A bounce of unprofessional employees close inside an unhappy and grey environment.
This was probably one of worst purchase experience in NYC.
And it sounds crazy since I was the groom, and I’ve tried two clerks in two days, they were both bad.
And It’s absurd that they gave me their business cards… what for? Really?
Just to write down a bad review on Unilocal and nothing else.
I’m always gentle to everyone, until the last of the clerks, and I call people Sir, especially if they are older than me. So it’s not a matter of respect… but something called customer-​care. Totally absent.
During my second attempt, was even worst of the first time. I felt abandon in the fitting room and for each thing I asked He reacted doing a weird face.
Don’t go in this store, just a waste of time, money and patience.

I came here with my boyfriend to help him pick out a suit for an upcoming wedding. They were having a special: buy 1 suit, get the 2^nd for $ 100. Well, he certainly didn’t need a 2^nd suit so we opted to find a nice blazer. Gabriel was the salesperson who helped us and he was incredible. My bf tried on at least 10 suit jackets until we settled on the best one, which was incredible. He knew exactly what I didn’t like and worked relentlessly at finding the most stylish option before we saw the best one.
My bf’s a big guy so we were sure it’d be an issue to find him something decent (it is for everything else) but Gabriel knew his stuff. He never made us feel like we were wasting his time or not worth it. He even had another person choose shirt/​tie options while trying on the suit. The options we were great — alterations, hassle free and just perfect from start to finish. Gabriel was professional and really the ideal in customer service. He was running all over the store helping other clients but we never had to wait, he knew just when to come back to us and give us time to talk things over.
When we picked up the suit from alterations, my bf tried it on and I almost cried — I never in my life saw him look as hot as he did in that suit. IDK maybe I just have a thing for that… but I couldn’t wait to get home!
Prices weren’t cheap, nor inexpensive BUT you get what you pay for and I think a lot of that is in the service. We came in for a suit and left with: 1 suit, a blazer, 2 shirts, 2 ties, socks, a cedar hanger and shoes — BOOM! Now THAT is how you sell.

My husband and I came here for tux rental for our big day. A nice gentleman pointed us to the back for consultation and I was quite impressed with their service right then. Unfortunately, it went down hill from there.
We got to the back and the sales people knew we needed help. They didn’t even say a word. I knew they were busy but at least let us know they would be with us shortly.
So we waited around till they called us. We were shown 8 styles on display but were told only 3 out of 8 were modern styles and worth trying. I mean really?! Then why do you even bother to display the others?! I was pretty disappointed by then. We eventually went with one of the «modern» ones but we were then told they don’t have the pants in stock. So we cannot try on the pants to see how it matches with the jacket.
Then we got to the vest and of course, they don’t really have any vest on stock either except the really generic solid colors.
We managed to pick what we came here for but I was not thrilled. The price was alright but I feel that they could have done a much better job. the store was huge and it was a shocker to me they don’t have these things in stock for people to try on.