Metro Spa

This place probably offers the cheapest mani-​pedi in Manhattan and it’s still way too much money for the service and environment. The salon itself is absolutely filthy and has a very weird vibe. The place was also freezing. The manicurists all had outdoor coats on.
A friendly lady did my pedicure while two hostile, very rude ladies sat at the manicure stations alternately staring at their phones and me. One of them was named Anna, I think, and she was the only person there who spoke English.
There is no reading material, just a television blaring. The wash basins at the pedicure station don’t actually fill up themselves. The pedicurist had to carry a bucket of water to fill it.
I was so creeped out after my pedicure that I skipped the manicure even though adding it meant paying just $ 3 more.
I didn’t notice until after my pedicurist took off her gloves to paint my toenails that she had warts on her hands.
I paid $ 27 in total for the pedicure, plus $ 5 in tip.
My pedicure sucks to boot, because the polish was extremely watered down with nailpolish remover and just got everywhere. The pedicurist did her best to clean it up.
I can only imagine one health code violation after another at this creepy place.

My wife went there today and had a horrible experience. The lady who did her hair was not polite and seemed upset the entire time. If she didn’t want to work then she should have stayed home. Terrible service. Do not go there. You will walk out with a terrible vibe. And now after reading the reviews I see I am not the only one with concerns. Terrible!

Really bad. I’ve never written a review but felt I had to. They change prices out of no where. The sign says $ 20 mani/​pedi but it’s actually $ 26.50. They do a sloppy mani too! Will not go back.

Awful customer service.
The manager made the lady helping me stop in the middle to attend to an eyebrow wax that came in well after me. No explanation offered, just the manager asking why I was making such a big deal on a peaceful Sunday morning. I feel terrible for the women working in this salon. The manager clearly doesn’t care about her customers and about her employees either. Disgraceful business person and management.

Quick, efficient blow dry. I was charged more because of my long hair, but it’s very reasonable prices. Truly a great deal!

I received a gift certificate to come here for a gel mani/​pedi and a massage. I would never come back here and I wouldn’t recommend it to anyone.
I came in for a scheduled massage, 1 hour full body. I had a lady named Mae. She led me to a room that had an opening at the top of the wall into the rest of the salon. I could hear the TV, phone, and everyone talking; NOT relaxing. Next issue: the room had a bunch of stuff in it for laser therapy, a pregnancy table, and the regular table; very cluttered and did not seem overly clean. The massage table was cheap, metal, fold-​out, covered with a paper like you might find at the doctor’s office. There was no blanket on the table or roll for under your ankles. They lady started to step out of the room so I could change, but there was nothing in the room for me to cover myself with on the table. She grabbed a towel for me and I almost walked out then… She didn’t play any relaxing music nor was the salon playing anything that I could’ve heard to make it better either. Her nails were super long and digging into me almost the entire time. She did not keep the towel covering me very well and I had to ask her to not expose certain areas. She had no idea was draping which you definitely learn as a licensed massage therapist. I would guess she wasn’t licensed after the experience I had. I also had to ask her to massage my legs. She also kept me face down the entire time. I felt uncomfortable the entire time and couldn’t relax. NEVER GET A MASSAGE HERE.
On to the gel mani/​pedi. The actual mani/​pedi was decent and the polish stayed on a full 2 weeks which for me is quite difficult so that was a plus. However, they do not use clean tools. The «hot towel» had holes in it. The pedi bowl didn’t seem overly clean and the salon itself is quite dirty and has wires everywhere near the pedi area which definitely is a fire hazard.
Too many negatives to count here. Do not waste your time or money going here. Thank goodness I had a gift card otherwise I would’ve asked for my money back.

Love my blowouts from Amina and for $ 26, can’t be the price!

Clean– fast– cheap. You can’t really ask for more. 25 dollars for mani and pedi! Very clean. Massage chairs. Good stuff. This is my joint.

Horrible customer service! The nail polishes are old and its expensive for crappy job. I did my nails and the dried for 25 mins, came home waited to dry another 30 mins before I did anything and the nail polish came off. Cameback the next day to get a new nail polish put in because I didn’t just spent $ 14 for no reason and the owner was like this is the last time I am doing this for you. I am new to the neighborhood and been coming for couple of weeks now and all she cared was about her money. Customer service FAIL!!! I’m NEVER going back again!

I needed to get my hair trimmed so I thought I would just stop in and try this salon. What a mistake!!! I told the woman I needed a trim and she said she would take off about an inch. But she cut off over 4 inches and my hair went from being way below my shoulders to way above my shoulders. Considering my hair is very wavy having it short is horrible. I started getting very upset and she said that she needed me to calm down and that I needed to trust her. I knew I should have made her stop at that point but she kept telling me that she knew what she was doing. But then she took the front of my hair and instead of shaping it around my faces she took the scissors and cut above her fingers and basically gave me bangs. I started screaming because I had never seen a hairdresser cut above her fingers. It was as if she had no idea what she was doing. It was not only super short in the front but it was completely uneven!
When I really got mad she told me that I was a miserable person and that I would never be happy.
I wound up having to go to another hairdresser the next day who did her best to fix the problem but it still looks horrible. Even my husband asked me what I was thinking by going to Metro Spa.
They are not only horrible at haircutting but they were so rude and nasty.

I’ve been several times over the years and the owner– I think– at least she is the boss– has been rude before but never so much as last night. I got a wash and blow dry and after getting the whole back of my shirt wet she told me that I should have a keratin treatment. She said «Look at your hair. You need it». At the end I asked if they make appointments for the blow dry and she told me «with a tip like that, I can’t» and complained that she hurt her back drying my hair and said you have to tip 30% (???). Rude, rude, rude and HORRIBLE customer service! I won’t be back.

AWFUL! PLEASE NEVER NEVER NEVER get a blow dry from this woman!!! I told her that I needed my hair to be washed with keratin shampoo and she said not a problem, I would be charged $ 2 extra. As the lady was washing my hair, the potent smell of shampoo was nothing like Ive ever experienced! It felt like she was washing my hair with laundry detergent. I took a pic of the bottle and had my asian friend read it and sure enough it was regular shampoo with not an ounce of keratin in it! My hair was so ratty and rough after the wash it looked like a rats nest. The stylest was pulling so hard at my knots and left me in such pain. The blow out was disgusting and looked like birds could nest in it and the texture of my hair was like sandpaper. I hope this establishment goes on fire!!!

Prices may be good… but not worth it considering the service is terrible and conditions are unsanitary. The woman who did my nails, (I think she’s the owner), hurt me 4 times while aggressively pushing my cuticles down, and cut my finger as well. I literally had to tell her to STOP and that it was HURTING me.
The tools that were used sat in a metal container with a dirty and stained paper towel underneath. Not acceptable.
I’m actually shocked that this place hasn’t closed down yet. I won’t be surprised when they do.

Okay, so maybe this is my own fault for not walking out the door once I realized the hair salon was part of the nail salon. I had a very long day at work and was exhausted. I had an hour to kill before my appointment at the massage place down the street, so I figured I would pick a salon and get a trim.
I really should have walked out.
No one should get their hair done at the nail salon.
I think they washed my hair with lemon pledge or something that smelled exactly like it. Once the man had shampooed me with soap he brought me over to the chair. The woman who was cutting my hair was in the middle of a hand massage. She seemed incredibly annoyed to be bothered with a customer.
I should have left then.
She came over and didn’t even introduce herself. She looked at my hair and said «who cut you hair! not good for you!!» and proceeded to grab a large pair of scissors which I’m not even sure they were hair cutting scissors and started to chop away.
Then her pretty pink cell phone rang. She cradled the phone under her chin and started screaming in Chinese. She actually walked away at one point to finish her conversation downstairs. When she returned she forgot where she had left off and severely botched the rest of my hair.
Her phone rang again and she was too busy carrying on her in conversation to ask me if I liked my hair (no). All she said was that I needed to come back for the Japanese Hair Straitening. I was thinking. lady you will never touch me again.
She had the nerve to charge me $ 48, and I sheepishly tipped her ten dollars.
It cost me $ 75 to fix the massacre she left on her head at Shaggy. I also had to cut off a good 5 inches to even out her attempt in creating layers.
Stay away. The stylist I saw at Shaggy was in disbelief at the havoc this chick reaped on my hair.

VERY crowded on Sunday afternoon.
But their massage chairs are awesome. Not a bad place to wait for your toes to be done. The service was quick but efficient. Reasonably priced…
Mani — Pedi 25 $ not too bad!
CC accepted. Make sure you have cash for tip!

I went in to this place attempting to fix a color on my hair. The lady, Amina, said that she would do it, and what happened next was horrible. She first dyed my hair a bleach blond and orange in some spots (my hair is dark blond/​light brown naturally) and then I was so upset and insisted that she change it. She then dyed it a dark brown, almost black! I was so horrified! She then charges me for the service, even though I was clearly upset! She never once tried to remedy it or apologize.
I had to go to another salon and spend $ 200 to fix the mess that she created. I went back to explain it to her and request my money back and she started to call me names like «liar» and said that I was a bad person and she also made fun of me for being so upset! I couldn’t believe the audacity and unprofessionalism of this woman.
I then proceeded to ask for licenses from the staff. They said that I could not see it, even though by city regulation it should be posted so that it is visible to the public, even though it was not. The license had no photo, no address, and no recognizable name, although it could have been the woman’s name but she said something different to me to Anglicize it. It is technically supposed to have all those items on the license. The woman clearly was hiding something! I then tried to look them up with the NYS Dept of State business certification and they are not listed. I don’t think these people are supposed to even be allowed to do what they do!
I have filed a complaint against this place with several of the regulatory committees in the city and state. It is not even the fact that she ruined my hair than this woman’s reaction to me and the fact that they seem to be doing business without a license!
Avoid at all costs. They charge the same as everywhere else but don’t have the proper certification.

Given what everyone said, it’s true that they are pretty cheap and it’s a good place for a quick fix me up (although if you don’t have an appointment, it could be a wait).
I was just a walk-​in and had to wait about 10 minutes for my turn, which was fine by me since it was a popular time to get a pedi (7pm on Monday). It was just a little awkward because they don’t tell you where to sit, and then I realized that there is NO WHERE to sit & wait. I just scooted some things over and found a little bench/​storage in the corner. (But they need that bench to get stuff.) All the ladies are Chinese and are talking very loudly to each other throughout the entire time. My lady did a pretty decent job of my pedicure and I got excited when I saw that they give you a quick neck massage while your feet dry.
The only things I didn’t like was when my lady started to give me my neck massage, she was talking very loudly to someone else and that person was feeding her food. So I felt kind of bad that I was «disturbing» her «dinner» while she was giving me my massage.
So… this is the place where it’s like that. If you can just shrug that sort of thing off, then definitely this place is for you. $ 20 for a pedi and $ 25 for a mani/​pedi is a great deal in the city! I almost wanted to get a mani but went against it at the last minute.
Also… my lady looked incredibly depressed and disappointed at her $ 5 tip. I would maybe expect that in a posh, expensive salon, but this was just NOT that type of place. I hate walking away feeling like a bad person!

Cheapest blowout I’ve ever gotten, & among the best. Got my thick, very curly hair pin straight, & it lasted the weekend, which I needed. Nothing in the way of styling, but $ 26 dollars for an excellent straightening that I can style up myself is more than reasonable.
*Credit cards are accepted, but tip in cash

Good part: the prices. So if that’s all that matters to you, come here.
My friend and I saw the advertised $ 24.99 all-​the-​time-​manicure-​and-​pedicure deal and thought, why not! We didn’t have to wait too long, but the service wasn’t the best I’ve had. Both manicure and pedicure felt really rushed, AND, my manicure is starting to chip (3 days later, grrr). I like whoever is doing my nails to pay a lot of attention and take great care, which I didn’t feel so much at Metro. Plus — the pedicure chairs with massage. Usually not available at the places with cheap mani-​pedi deals on the UES, or at least, so I’ve found.
Oh, also, some really witchy woman brought in her DOG while she got her hair cut. I didn’t know that was allowed?! It just didn’t make me feel like it was the cleanest place if dogs came in all the time.

This review is specifically for the blowouts at Metro Spa. I’ve gone to Amina a few times now and she is a miracle worker with her blow dryer. I have thick, wavy hair that has gone through some pretty lousy blowouts in the past. Amina manages to easily get my hair straight like out of one of those Pantene commercials.
She’ll flat iron it too so it will last longer, but she does such a great job straightening my hair with just the blow dryer that I’ve asked her to skip the ironing process all together to give my hair more body.
As if the amazing results I get from a trip to see Amina aren’t enough, she only charges $ 26! (I’ve admittedly paid nearly $ 70 for a blowout that wasn’t even as good… ugh!)