MetroLoft Management

Awful management team with horrible attitudes. The management team is often unhelpful and do not prioritize their tenant needs. Repairs and elevators are also horrible in this building.

This review is for Metroloft (the management company) and not 67 wall street.
67 wall street is a great building with only positives. In contrast, Metroloft is crap.
I don’t blame the people that work there but the management of this company. All they do is put very strict policies that fines (and pisses off) all of its customers. Always trying to find ways to deduct fees from your deposit.
Don’t waste time with any building that is managed by Metroloft. Living in a cardboard would have made me happier than dealing with Metroloft and all of its bureaucracy.

I have never felt the need to go online and write a review about a management company but I wished before I signed a lease with this terrible management company, i would of known some things…
Jacqueline Verdier is absolutely the worst person I have ever come across in the professional world. She is extremely rude, careless, and lacks any sense of professionalism. I can not understand how this company could let someone like her represent them. She does nothing to help new tenants or assist in the process, but worse, she actually makes it 100 times more difficult. And even when you try extremely hard to remain positive and try to kill her with kindness, she responds in the most distasteful unhelpful way. Seriously she needs a job that does not involve working with people, or having any form of communication with people for that matter. She has made our moving experience pretty terrible and needs a major attitude adjustment. She comes across as a very unhappy person and is very unpleasant to work with.
As for the rest of the company, they really make it as less convenient as possible. The week before we were to move in, they told us they didnt realize they had given the freight elevator out to too many people moving in that day, and we would have to move in FOUR days later. Which made me and my roommate, homeless for four days and we had to pay hundreds of extra dollars to move our stuff into storage. So $ 1000 later, for having to pay for movers twice, and storage for 4 days, Metroloft did not offer us any compensation OR even an apologize. Instead, when we expressed how much this effected our mood and how costly it was for us, they responded that we were already complaining and it did not bode well for us that we would be good tenants (Ive lived in new york for 8 years and never once had an issue paying rent on time, having complaints, or any issues with management).
When we asked to negotiate the rent, which was way above market value, they first lied to us about a similar rented apartment. And when we confronted them, they agreed to take off FIVE DOLLARS!!! Literally took $ 5 off a $ 4500/​month apartment. That is not even enough for a sandwich in nyc.
Also, the roof is now closed. It was basically the only reason why we decided to go with this building over a similar building. The roof was much better. But since I moved in, I have not had access to the roof and was told by management, that it will be closed for the next year. So thats for the heads up when we signed our lease and asked if any construction was going on with the building! Lied again to us.
The list goes on. Overall — I just cant believe a company can be so terrible and rip people off so much and still get away with it. This company is the Time Warner of Real Estate.
I wouldnt recommend this place to anyone. Only positive thing is the doorman are really nice and great at their job!

Management tried to charge us $ 80 for each piece of furniture that we had left over. Extremely unhelpful about where the closest garbage was. Also, they offered to sell us plastic bags for $ 25 a piece. Ripoff much?

Management is slow in responding and unhelpful.

The Metroloft management is hands off, until you need something from them. They made moving out an absolute nightmare, and couldn’t have been less professional.

Disappointed at the very cheap management, trying to make a few bucks of of you even when they know you are right.
Rented a studio at 67 Wall for 1 year in 2011 and had a terrible experience. In particular with the management.
Stay away from SG and MH.
S made it extra difficult for us to get forward with our subleasing. We let her know for 30 days we were looking to move out of the building and have our subtenant move in by a specific date. She would not respond to email and would make us feel bad for asking her if they could let us know when they would approve the perfect application from someone who already lived there… On the last day at 5.00pm they approved the person. This proved to be extremely stressful for me and my wife and totally unnecessary.
However the worst thing was when I and a mover were looking to bring our mattress out of the building. We went to the freight elevator and a dominican worker named WG who saw us with the mattress told us to use the passenger elevator instead because he was busy taking out trash.
So we did and everything went well. Until we receive an email and a certified mail from MH in management saying we owe $ 700 for using the passenger elevator. I was like… what???
I told her the only reason we did this was that we were told by her staff. They conducted a pretended ‘investigation’ which resulted in something like:
«After speaking with WG, he said that he didn’t work on that day. He also assured us that he did not say that. The management determined you still owe Metroloft the full amount».
I thought that was super lame and that immediately prompted me to take it to the internet to vent my frustration. $ 700 is not small money. And they will take it out of my deposit, which I don’t even know if they will give back seeing how the management is.
Metroloft is after your money. They are not here to serve the tenants. We moved out to a different building where the staff and management are lovely. Stay away from MetroLoft!

The reviews here are on the money– still, today in June of 2011. Only note is– The doormen ARE friendly.
The benefit of being here used to be the lower rents… now that Metroloft buildings are just overpriced as any other «luxury» building– Pick another one. At least you’ll get your money’s worth.
Added note: The electricity bills are dubious; they bill you directly, and our «bills» were twice what they were in our last larger apartment.
Heat is NOT free in your apartment! ONLY heat units are run by electricity– which YOU pay ! (be sure to ask before you sign a lease)
We moved out– they tried to raise our rent 25% (!)
Watch your security deposit– we’re taking them to small claims court, as they brazenly held $ 900 from our security deposit, for among other things, «damaging furniture in the common area» (we were never in the common area).
Thanks, Metroloft!

elevators never work. like everyone else has said there are two sets of elevators that service flrs 1 – 15 and they operate separately so people click the down button for both sets. thus when you get on, the elevator stops at nearly every floor bc people press both but only get on one elevator. when you are in the lobby waiting for the elevator, you need to press the button on the side that services flrs 15 – 25 to get the elevators for flrs 1 – 15. on top of all this inconvenience, they are ridiculously slow.
they never service the gym in the building. at any given time 3 machines are broken. the gym is either extremely cold or extremely hot. there is also no water fountain in the gym, which you can remedy by bringing a bottle, but this just illustrates the poor planning of the place.
when i came to view the apt, i was told that the terrace was closed so i could not view it. in my experience rooftop terraces are supposed to be the size of the entire floor, but this outdoor terrace is incredibly small and looks like it is about the size of 1 unit. there are some chairs and a picnic table, but it is nothing special.
given all these complaints, management is responsive but rude and unhelpful. the claim that everything has been fixed, but i have yet to see less of a crowd waiting for the elevators in the lobby and less of a wait time.
i was given the option to renew bc i am a resident in «good standing», but their offer (400 increase) was laughable!

waste of money.
pros:
gym
great lounge area
elevators (when they work)
mehs:
laundry room (aways crowded)
cons:
price for area and room size
other residents (all college students/​rambunctious bachelors)
doormen (?) ha, besides Kenny, this place really does not have any doormen, just rude men who scowl at you when you ask for your package. (but Kenny is a sweetheart and does a great job (
deck — my 1bd apartment is larger. At least mine has lights so at night I can see where I am walking. nope, this place does not have lights on the deck…

From what I can tell, these guys got stuck with some bad real estate plans at a bad time and are none too pleased about it.
They converted buildings to residential, which turned out to be a mistake in the market and for the residents, and never managed to attract enough of the super-​rich, super-​trendy young FiDi clients they had targeted.
I should mention that I lived in 67 Wall St because it was the cheapest building I could find in the immediate area.
Since this is a negative review, we do cons first.
CONS:
— moronic elevator configuration/​wiring
— management fired best/​friendliest/​smartest staff members
— unfair (i.e. uneven & prejudiced) enforcement of certain rules and policies
— non-​residential pipes (i.e. toilets clog whenever idiots insist on non-​recycled TP)
— acerbic management staff
— intercom system works only 30% of the time
— some facilities wasted by lack of use
— impractical gym hours
— trust fund residents tend to scream into their cellphones and otherwise reveal their cultural bankruptcy through your bedroom walls
— employer-​employee relations
— shifty, slippery business practices
+/​-​Lots of eye candy looking for big city dreams and a rich husband
Most important to know if you are considering a contract is that you should conduct all discussions with actual Metroloft employees. Make them put everything in writing and ask them not to print a lease agreement every last detail is addressed. They have a history of pressuring prospective tenants and negotiating through third parties that cannot follow through on promises made.
Also good to know is the fact that they had public disputes with construction/​maintenance employees for most of 2008-​09. One of the disputes was over ongoing asbestos poisoning in the workplace and lack of protective breathing gear — thought I was back in the early 90s. The employees were picketing furiously in front of their buildings for many cold months. They also had a drawn out dispute with a laundry business that served residents. From our perspective, it seemed as if Metroloft found a business tenant that would pay more and when they couldn’t force the old business out, they tried to scare residents from using the service.
PROS:
+ Management too lazy/​busy/​penny-​pinching to follow through on many of their thinly-​veiled threats.
+ Maintenance staff are incredibly helpful and respond as quick as they can.
+ Decent pricing for certain apartments, given the neighborhood.
Though I’m hard on them, Metroloft still gets a ²⁄₅. Business is most often dirty, and knowing what the standard is for landlords in Manhattan, they aren’t that bad. But since they market the apartments as luxury real estate, the way they treat the client is inexcusable. Luxury to them is just an excuse to overcharge the naïve.

I lived at one of Metroloft’s buildings on John street for over 2 years and while the unit was decent yet outdated for the price, the management was absolutely awful. If I didn’t live on the other side of the country by now, I would fly back there just to sue these guys.
1. I was out of my apartment by the end of my lease but because I didnt hand in the keys and give them a walkthrough until after a holiday weekend when everyone was gone and all businesses where closed, they fined me over 400 $.
2. The lease states that they have 60 days to return the security deposit. It took them 56 days. I mean seriously?! HOw long does it take to figure it out.
3. When I got the bill for the security deposit they charged me 300 $ for remaining electricty bills. Oh really? An empty fridge and no lights on costs 300 $?
You would think that since they run higher end buildings that they might have some modicum of class… well you can think again on that one. From the owner of these buildings (who rents based on female attractiveness) to the staff (never return calls and completely incompetent), I’s suggest that anyone take their hard earned money and keep on looking.