Metropolitan Dental Associates

My experience began by waiting a VERY long time for my first consultation & x-​Rays. After 3 hours of waiting I was called for the x-​Rays, then taken back to the waiting room. Another 45 min of waiting, and I was called back where I waited again in a treatment room. I ended up having to walk out without my cleaning bc it was taking so long, and I had to go to work. Next visit same thing. I did like both dentist I saw, and the assistant that helped was good as well. There are lots of unhappy employees here, and their demeanor shows. An elderly woman needed help filling out her paperwork, and the front desk wouldn’t help her, so I filled it out for her. Seeing one of the specialist has been even worse. It looks like I’ll be spending more time at the oral surgeon than my shift at work later today. They absolutely need a new office manager. This is a regular occurrence. They DO NOT care About wasting your entire day. I was able to make an apt for the following week, but it’s obvious that they just fit multiple patients in one time slot. If I had better insurance I would not ever come here again.

Appointment was at 4 and they magically (without notifying me) changed my appointment to 2:30. I was able to change it to 4:30 and now it is 6 and I still have not been seen for my fillings.
DO NOT COME HERE

Don’t go here.

I waited over 2 weeks for the first available appointment, to begin with (I have a pain after my filling fell out). Then, after checking in, I waited ALMOST 3 HOURS until I was finally called in. And then, the dentist told me he can’t do a filling today, and I have to come back tomorrow O_​o.

DO. NOT. GO. HERE. DESERVES 0 STARS. Both front of house AND back of house are terrible. This place is a joke and I can’t believe NYC or NY state permit this place to continue to operate.
First, I’ll underscore what other Reviewers already described regarding wait times: utterly ridiculous, unapolagetically unprofessional, and in many ways intentionally misleading. Every one of the 5 times I went, the wait to be seen was over 90 minutes past my scheduled appointment time, even on the 2 occasions when I went in 30 minutes early with the hope of avoiding a long wait.
To demonstrate the absolute lack of professionalism and the intent to mislead, on one of the occasions when I checked in for my appointment, I explicitly asked if I would be seen on time. The secretary at the front desk seemed confused but told me yes. I asked again to confirm, and she got annoyed and said yes more firmly. When I asked if I should go ahead and sit in the waiting room, she rolled her eyes at me and ignored me. Fast forward to 45 minutes later, and I was still waiting; when I came back to her and asked what was going on, she expressed annoyance and then told me that my dentist would *maybe* be able to see me in an hour. Turns out, after prodding further, that the secretary had simply switched me to a different dentist than the one I had been originally assigned to see, because this secretary didn’t think the dentist I had requested (and who had been recommended as the best dentist in the practice) was appropriate for me; but it turns out the new dentist I was assigned to without my consent didn’t have time when I had first checked in. The secretary KNEW that I would have a longer-​than-​expected wait when I checked in, and even when I asked her three times she completely LIED to me about it.
Second, they have tried to bill me for procedures that my insurance covers, creating whole lot more work for me in phone calls and paperwork. They sent me an invoice for a procedure that they didn’t even ask if I wanted, and which they demanded I needed, even when it turned out it was an unnecessary procedure.
Third, and most importantly: THE DENTISTS WHO PRACTICE HERE ARE TERRIBLE. Even though I take careful care of my teeth, I’ve been prone to cavities throughout my life because I was born and lived my childhood in Brazil where the government doesn’t add fluoride to the drinking water like the lovely US government. So I’ve had many many fillings in my life, and all have been easy and comfortable experiences. NOT SO at Metropolitan Dental: I had to have the *same filling* replaced TWICE because both times it had simply *fallen out*. You read that correctly: my filling in the same exact place JUST FELL OUT. Twice. Both times, the experience of having the filling completed was painful: the first time, the dentist forgot to file the filling down so I had to go back to get it polished down, which is really uncomfortable; the second time, the dentist cut my gum when I asked him to polish the filling because I had learned my lesson from the first time. Of all the 5 visits I’ve made, all the dentists and nurses have demonstrated terrible bedside manners, always rude, bossy, impatient, and too busy to bother to answer questions or to provide advice.
Since then, I’ve had a painful open cavity and am in the process of switching my papers from this dentist office to one that doesn’t have as many negative reviews as Metropolitan.
Shame on you, MDA.

Terrible experience the wait for this place is crazy. I had an appointment at 4 and I ended up seening the dentist at 7 pm I will never again show up to this place. Calling my health provider and changing it ASAP.

Would love to give it a ZERO STAR. DONT GO HERE EVEN IF IT WAS THE LAST PLACE ON EARTH!!!
On 11÷11÷15, I reported to Dr. Foroughi’s office for a root canal assessment. During the review, it was determined that a root canal would not be the best treatment and that I needed to meet with the oral surgeon (for an apicoectomy assessmet). As I was previously scheduled for an extraction (1PM), the attendant in Dr. Foroughi’s office escorted me to the oral surgeon at 11:30 A.M.
While in the oral surgeons office (which was overcrowded and required me to stand occasionally), I waited patiently yet became anxious and frustrated at approximately 1:30 PM (I had been there for two hours already). When meeting with the receptionist, I was continuously informed that I would be seen shortly. At 3:30 PM (4 hours later), I contacted my dental office (who made the initial referral) to convey what was occurring. My dental office instructed met to both leave the building and request back both my referrals.
I made several attempts to meet with the office manager to no avail. For the record, the experience at the office on 225 Broadway had poor patient service, lacked regard for time, the environment was distasteful, overcrowded, and the bathrooms reeked of an awful smell.

Don’t waste your time with this clinic; it’s a complete joke. I booked for a wisdom tooth extraction at 830am on a Saturday, thinking I’d be in and out quickly. Oh how wrong I was. I walked in and the waiting room was packed, and it soon became apparent why — there was only one doctor working and s/​he was behind. Very behind. At 830am. Stellar planning on their part to have only one doctor on call to deal with what was presumably a packed Saturday morning (judging by the state of their waiting room). I waited for over an hour and still wasn’t seen — when I finally asked the receptionist how much longer I’d have to wait, she responded that there were two patients ahead of me and she didn’t know. After an HOUR there were still two patients ahead of me. I was starving and thirsty (since I’d been told not to eat or drink) so I walked out.
I’d specifically booked for a weekend in early November, since I didn’t want to be dealing with extracted teeth in the holiday season. Now my teeth will have to wait until the new year, because I will not be rescheduling with a clinic with so little foresight that they can’t get more than a single doctor to work on the weekend. Administrative bungling makes me question the general professionalism and quality of the place, including their medical staff — if they get scheduling wrong, what else are they cutting corners on? Also, who wants to be operated on by a rushed, tired doctor who’s trying to clear the waiting room? Save your money and time and go somewhere else.

Crazy long wait. The office is not in great condition. It’s hard to feel confident when the doctor is late, distracted, and has to sit on a chair with the stuffing coming out of it. The tech spent about 10 minutes cleaning my teeth. No floss. No fluoride. It seemed like a place for people who can’t afford a real dentist.

Not recommended. Dental specialty across from
Metropolitan is provides great services. But general section is awful. Long wait times, patient records aren’t prepared on time, too many appts. Scheduled for the same time. Don’t come here unless your looking to waste your day away. This place does not deserve even one star. Time to search for a new dental office.

The worst dentist office I ever seen, horrible, ridiculous waiting time, bad services and management. My son went there for an routine check up. The dentist said he had cavity and needs filling. He made another appointment for the filling and he had to wait more than 3 hours for a horrible filling because it came off less than two weeks. Then my husband called and told them the situation and made another appointment to fix the filling. When we went to the office early in the morning at 8:30am. The receptionist told us my son’s appointment is not for filling. She said his appointment is for exam and X-​ray. We explained to her that he already had routine exam from his first visit. We explained the situation to her again. She still told us she had to put him for exam only because she is not sure the dentist can do the filling or not. We were so upset when we heard that. Then we told her we are going to choose another dentist and we walk away. I hope the dentist, manager or the owner can take sometimes to read the reviews. And do something for a better management. Never recommend to anyone.

One word: INCOMPETENT! Don’t recommend… I kept coming here giving them the benefit of the doubt, thinking it was just one bad day but it’s always the same. Front desk staff are rude!!!

Disaster. bad organization, nothing is working there. not even the credit card machine. they don’t even know they own email address… it is a huge office, how come they are badly organized? i won’t go back, for sure

The wait time for this dentist’s office is beyond bad. I don’t know why we have appointments when I’m always waiting for about two hours to be seen. Telling me «we’ll see you shortly» is the response I get which is code for «they’ll see you when they’ll see you.» Front Staff are not very helpful and act like they wished you just be quiet and take the ridiculousness.
The dental hygienist was great and took very good care of me.

If I could give this place a minus rating I would!
The crap that goes on here. When you call to make an appointment even if it’s your first, your call is answered by rude people, and placed on eternal hold. Eventually when they get back to you the rudeness continues. I chalked it up to them having a busy stressful day. Got to the appointment, and was greeted by a disrespectful group behind the reception desk that have and give attitude for bothering them!
Waited for 3hrs before I got called in. Here’s where the real skullduggery began… I broke my tooth and had to get a crown. Was told my insurance won’t cover it and had to pay the mass amount upfront. They will make an impression the crown will be ready in a couple weeks. They placed a temporary on and sent me along. Weeks go by and I didn’t hear from them so I called. Yes it’s ready when would you like to come in. Made the appointment for the next available time and was somewhat pleased to be almost done.
Arrived for appointment waited yet another 3hrs went in and as they attempted to put in the crown, I noticed the color was wrong. I’m not saying I’ve got pearl white teeth but this shit was damn near sandy beige with a tinge of brown. If it was going on a molar I wouldn’t care but it’s going on the front bottom tooth and I’ll be damned if I’m gonna smile!
I pointed it out and dr goodbinder said oh yeah you’re right. I’ll redo it. He had his assistant take photos and said they would be in touch. I left with the temporary still in place. Weeks go by, no calls. I call them incessantly, each time either being placed on hold for upwards of 15mins or blatantly being hung up on. Upon my last call, I was told I had to get a crown for the tooth next to the broken one and they were waiting for insurance to get back to them. BULLSHIT!!! I got so irate I had to curse them out.
I calmed down and called again, apparently they were looking at the wrong chart. My crown was ready come in. I called to verify my appointment time before I trekked all the way down to sit for eons and was told I didn’t have an appointment, in fact they didn’t even have a case file for me. That was the last straw!!! I cancelled all procedures and informed them they will be hearing from an attorney over the fact that I have paid for services yet to be rendered!
Freaking rat bastards!!! I’m sorry I ever listened to the friend and shame on me for not checking Unilocal!

This place really deserves zero ratings. I used to be a patient here. I had my first dental filling visit there a few years ago and it was fine until I left the dentist office with dental fillings falling out after about two months.
I also had my wisdom teeth extracted here but the oral surgeon was supposed to pull out all four at once. He only pulled out three of them. The only silver lining in this was that at least I was put to sleep for the extraction of those 3 wisdom teeth. I actually had to go back to get the fourth one taken out.
My advice — shop around for dentists. Use Unilocal and trust the reviews you read then see for yourself if this dentist is legitimate.

This is the worst dental office I’ve been to. A coworker recommended I go there and I wish I didn’t listen to her. I waited three hours to be seen for five minutes and I was not a walk-​in. The receptionist never put my file where the dentist to could call me. If I didn’t say anything after waiting for hours, I would have never been called. These people had the audacity to ask me if I wanted to make another appointment in 6 months.

I would rate this place a 0 if I could. I sought out your services for my daughter who needs an evaluation to determine if she has TMJ. This office was one of the few offices that would evaluate a child for this condition. Not only did I find it hard to get someone by phone at the office. I also could not get a clear answer about the process of evaluating TMJ by phone or when I arrived at the office. Also, the office staff were not the least bit friendly. Once at the office, I waited 1 ½ hours for my child to receive an x-​ray. I finally requested a refund after waiting 2 ½ hours with my daughter keeled over from hunger. I requested a refund for the cleaning and exam and walked out of the office with my daughter’s x-​rays. Had I stayed, I was looking at another 1 ½ hour stay (total of 4 hours) considering she did not have a cleaning, exam, or the evaluation for TMJ.
I am not happy with paying for x-​rays and my daughter could not be fully evaluated within a reasonable amount of time. My hope is to take my daughter’s x-​rays to another dental office to determine if my daughter has TMJ. My problem is getting my daughter’s teeth cleaned by another dental office.
No one should wait more than 2 ½ hours for an appointment to be completed.

It is the worse ever, I rather go to a Dentist in Bagdad with pliers, 3 hour wait is uncalled for, staff was getto, one was sneezing and had obviously had a cold.
One was dragging feet while sipping on orange juice.
Waiting room looked like a crowded airport during a snowstorm. An office in a third world country would be an improvement.

The problem with DC 37 insurance is that it
pays only about 10% to 15% of a customary
fee for a procedure.
There are very few offices that can cut their fees so much,
Once you do find one, like Metropolitan Dental Associates
it is like a clinic where they schedule multiple
people per appointment, and that is why you
are waiting so long when you go in.
DC 37 Dental fees are so low that MDA
cannot afford an open appointment at those reduced fees.
it also tells you a lot about the quality of your coverage.
Doctors on plans like DC37 Dental Plan are very few and are overwhelmed.