New Heights Realty

If you you’re looking for an apartment don’t come here, the lack of service and feed back is horrible, we specked phone calls or email and we never heard anything.

Horrible service. The guy that sits at the front desk didn’t even offer me to sit. He wrote everything down on a post it and said he would call me back. A complete lack of customer service skills from this company

We worked with Rob, he is beyond knowledgeable and savvy. After looking at a number of apartments we decided to buy instead of rent based on the economy and it being a buyers market. Everything went seamlessly and we found a dream place. If you’re looking to be in «The Heights» no one knows it better than Rob and his team of awesome realtors.

I am not a fan. I went in knowing that I had not seen the apartments of the neighborhood much. And, I was honest and shared this with the lady assigned to me. When I arrived for the apartment and was honest with her, she looked insulted. But I really did need to explore the apartments of this neighborhood to see what savings could be had price per square foot. The company made arrangements to show me only two locations: one within my price range and the other out of my price range. Both were lovely spaces, but coupled with the attitude, it was not what I asked to see and out of my price range.
Later, I canvased the neighborhood on my own and found another realty business.

I was frantically looking for an apartment for a July move-​in and was recommended by a co-​worker to look in the Inwood area by going through New Heights Realty. I worked with John Shortall, and he immediately made me feel at ease about the whole moving process. Working with an extremely tight budget, I was hesitant that there would be anything available in my price range, but John found a handful of options that fit my price range and desired apt criteria. He really listened to what I was looking for, was reliable and refreshingly honest. It was the ideal broker/​apt hunt situation and could not have gone more smoothly.

What can I say about New Heights Realty that hasn’t already been said? I worked with John Shortall to find my new apartment this past summer, and I can’t recommend him enough.
You can tell when someone is going the extra mile for you, and John consistently exceeded my expectations. He lives in Inwood; he knows the area very well and loves it, and it shows in the way he works. From our very first interactions, he was patient, friendly, quick to answer e-​mails and return phone calls, and very thorough in his responses to my questions and thoughts. He never pressured me into anything, and he thoroughly addressed all of my concerns (even some that I worried would seem silly). When I chose an apartment, he ensured that the application and lease-​signing process went smoothly. He even picked up my keys for me when some scheduling conflicts prevented me from doing so myself. And he followed up with me after I moved in.
I’ve worked with some bad and mediocre brokers before, so I know how an excellent broker can make an incredible difference.
I can’t speak about the other agents at New Heights Realty, except for one with who was very helpful and friendly to me when John was out of the office (I believe that her name is Maria — my apologies if you’re reading this and that’s not your name!). But I definitely believe the many positive reviews that have been posted about them over here.
Five stars for a first-​class experience.

It took one morning to find an apartment.
We met with Maria at 10 a.m. on a Friday. Anywhere we walked people knew her and said hi. Maria and other Realtors with New Heights live in Inwood. I think that’s a really good sign. If your Realtor likes the neighborhood enough to live there, then it must be a good neighborhood.
We loved the fact that there’s Inwood Hill Park, a farmers’ market, and plenty of restaurants nearby.

Moved here from Austin Texas back in August, I was going through another realty company that was giving me the run around. We came up to Inwood Manhattan and met John Shortall the day before we had to leave, all hope was lost before him. We went to his office and told him what we wanted and where, he then said I think I have a few places for you two… WOW!!! came out of both of months but time was really running short. We saw few places and decided which one and John said he would work on it for us while were back in Texas. A week later John gives us a call saying you are now residence of Manhattan, got us everything we ask for location and price. After getting here we thought maybe that would be the last time we had heard from him but boy we were wrong about that, he gave us a welcome package of cool things to get us started in the big city. I warned him that he just became our Google for the area, so now at least once a week I go by there and he always welcomes me in and gives me tons of info on where to find things, he even helped me find a job at a local Yoga place that had just open. I think I might name one of my kids after this guy. He went above and beyond what I had expected, a friend for life. Thanks John and New Heights.

I agree with this last poster! I had such a great experience with New Heights Realty. When I rented my apartment I was forced to move up from down town. I was not happy with the idea of moving at all! Inwood has pretty parks etc. so I got used to it… but first I worked with another agency that never got back to me and they were rude when I told them my budget.
New Heights Realty was a breath of fresh air! I sat down with a nice man– I can’t remember his name but he has a cute dog… maybe it was John too? Anyway he listened as I told him what I was looking for and only showed me things I could afford. Why tempt me with stuff I can’t afford? Other agencies did that… any way he showed me several places and made the process very easy. I don’t particularly like their bathroom but when you gotta go! Well– they were all very nice, very professional, very warm and respectful… and I even got a «goodie bag» at the end!
UPPDATE:
Come to find out that guy I worked with was John! John Shortall! (He sent me a postcard!) and he does sales & rentals in Inwood…

After dealing with several different (horrible) realtors, we finally found these guys and couldn’t be happier!
The fee was reasonable, the realtor knowledgeable and from the neighborhood (John Shortall — 5 stars on his own), and we were able to get into an apartment in the price range we were looking for in less than a month.
I can’t say enough good things about my experience with this company. Sometimes I just drop in to chat with John even though we’ve been in our place for a year.