New York Dental Specialty Group

I recently moved to New York and was looking for a general dentist, and as I live in the building I figured I’d give Dr. Ganjian a try. My experience was great — fast, thorough and friendly. Dr. Ganjian made me feel at ease as a first time patient with his friendly demeanor. I got the sense that he really takes time to get to know his patients prior to diving into their mouths, which is important. No one wants a cold, stranger cleaning their teeth.

This is really a review of my overall experience at New York Dental Specialty Group, not a review of Sasha Baston. My experience with Dr. Baston was just fine, so I do not want this to look poorly on her.
This turned out to be a 3-​hour dental appointment because the dental hygienist was pretty incompetent. She could not complete my x-​rays without asking for help from Dr. Baston and then blamed me for «moving too much». It was a very awkward situation because Dr. Baston then pulled her aside to tell her not to be rude (a conversation that I overheard). This woman made up every excuse in the book for not being able to do my x-​rays.
The receptionist then made another appointment for me, which I decided to cancel. Having this experience again is just not worth my time (especially if it’s going to take 3 hours!) So I called up the office to cancel this appointment and she asked me why I wanted to cancel. I told her the truth — «I had a very negative first experience and I’d just like to cancel.» She THEN said, «Oh, you had Dr. Baston! Do you not like her??» How inappropriate! To speak about a doctor that way! Then she said, «You don’t like me?!» Seriously? Are we in middle school? So I told her that the dental hygienist was very rude and I do not want to come back. She tried to persuade me into staying by saying that she was just a temp and no longer works there, but the truth is my conversation with this woman was not any better or more enjoyable.
It’s a shame that a good doctor has to deal with this crap from the staff. She’ll lose patients over these two women.