New York & Company

This was my first, and will be my last online order with New York & Co.
I placed a large, online order. Shortly after my order confirmation, I received an e-​mail stating that one of my items was out-​of-​stock and will be canceled from my order, which was fine. However, my new order total was higher than what I had calculated. I did the calculation so many different ways and STILL could not figure out how they came up with this number. Shouldn’t it be easy? My old order minus the price of the canceled item? Apparently not. They use a specific algorithm to apply promotional discounts (say, $ 50 off $ 150 order), so a percentage of the discount is applied to each item you order. When this item is canceled, you lose part of the discount with it. Anyways, I e-​mailed customer service back and forth and also spoke with a customer service representative on the phone, but nobody was able to provide me with an explanation on how they derived this mystery number. In addition, online orders are shipped from their warehouse AND retail locations, so you will most likely receive multiple tracking numbers, shipment confirmations, shipments, AND charges as they charge as items are shipped. They also process returns per item, so I had 5 separate credit card refund transactions for a single order.
Their online orders end up being more of a hassle than a convenience.