New York Sports Clubs

Careful, they’ll charge you for every visit an egregious amount if you use any other location. Facility is okay for NYC standards.

Not sure why people hate this place so much. Granted I pay a corporate membership rate and have had zero trouble with billing and collections (which seems to be a theme with the reviews) but this location is nice.
I do t mind the downstairs weight room because it’s clean and it has what it promises… Weights and weight machines… Temperature is always fine, I get wifi downstairs… I don’t need big windows and bright lights. I’m lifting.
But if I DID want bright lights I could go upstairs. There’s aerobics equipment and plenty of area to do thinks like abs and stretching. There’s also TRX and turf for plyo training. Also rooms for classes which are free. I do the cycling regularly and it’s a nice class that’s not crowded.
The main level is treadmills and a weight machine circuit.
The locker rooms are really nice. Big lockers nice showers with nice amenities (shampoo conditioner body wash lotion) and a nice sauna. Towel service is included and there are always towels (not the nicest).
Service has been fine. There’s only one worker here who consistently gives attitude… But whatever all he does is check me in.
I’m short, it’s a gym with space to work out and it’s clean. It’s also in a great location above a smoothie shop and right on the 6. It’s also very female friendly both in population and equipment (my wife works out here)

I am close to filing a police report against this club for fraudulent charges to my credit card. Despite having cancelled long ago, in person with a manager as is required apparently, I’ve just seen that they have nevertheless been charging my credit card ever since.

This place is a trap. The contract is strict and the staff seems to be friendly until you want to cancel.
I finished my minimum period of one year. Still I couldn’t get out of this contract.
If you go online to their website the contact page that you should be able to converse through is non existent.
While you are a member of this place it’s mediocre for the price at best. The employee are not trained to treat people well, it’s a hit or miss depends on their own personalities. some of them are really nasty with ghetto attitude that reflect their management which doesn’t want to hear any complaint and if they do they will delay and postpone until you get tired.
Managers on the other side are hustlers. New York City hustlers I really cannt get away from this.
BTW there are some hidden fees if you have to sign up for this place ask before you sign the contract.
Hide yo wife hide yo kids these guys are gonna r1pe you financially. My wallet is sore.
One last-​note stay away from the sauna room if you’re straight.
New edit. I’m now sure that this company is run by the Sith Lord.

This is by far the worst gym I have ever been to — customer service wise. I have been trying to resolve a reoccurring charge for the past year only to be passed onto different managers every day and be told that previous managers were «let go». Current managers are never available to assist customers with concerns via in person or on the phone. Incredibly frustrating situation that discredits the gym to the public.

This is a no frill gym, but honestly, for $ 70/​month (this does NOT include classes), I don’t see how its a good deal.
I solely got a membership to augment, because I would just go to SoulCycle every day, but since I’m not made of money, I can’t.
I mostly use the treadmill and all the weight machines next to the treadmills. They are clean, and work. I go at 5:30AM on weekdays and its completely empty.
The front desk people are very nice and kind, but honestly, if the classes aren’t included in the monthly price, the type of machines and offerings otherwise are NOT worth $ 70 and would be more on par with about $ 40 a month.
FYI the classes are upwards of $ 30 a class, which is absurd. I’m not paying premium amounts (SoulCycle and Mile High Run Club are ~$ 33 – 34) for a class taught at a gym, by gym trainers not boutique, high quality trainers.

Be aware this gym completely exploits and takes advantage of their clients. I have never dealt with such unprofessional and terrible customer service. After signing up for a month to month membership and using the gym for about 3 months until I could no longer handle the rancid smell in the basement weight room, the lack of towels and dated equipment I decided I had enough. I attempted to cancel my membership multiple times and must have called and left about 10 messages and no manager had ever called me back. Finally I spoke to someone from corporate who assured me my membership was cancelled and of course I continued to get billed. After fighting it for weeks and dozens of emails I was told a phone cancellation wasn’t valid and had to go in person. I was of course out of town at this point and called multiple times trying to explain, all while I was still being charged. I tried to explain the situation to both corporate and management and no one really cared. I then start writing aggressive emails to corporate who finally was able to officially let me know that my membership was cancelled but would still be billed for an additional 30 days as per policy. So I basically wasted 3 months of membership fees, hours of annoying requests and got absolutely abused by this company.
After receiving an email earlier asking me to update my billing information so they can charge my card, oh yeah, I had to cancel my credit card so they would stop charging me, I decided I had to write a review. By the way, to date no manager has every returned a call from this location.
Moral of the story. eat whatever you want. get fat. it’s just a way better alternative than trying to work out at this gym. I will most certainly be taking my business elsewhere and make sure anyone I’m affiliated with does as well.

Few months ago I read over other Unilocalpies reviews about this place, and it is very low, and most of them are compliant about the charges after they quit this gym. So I thought to myself, maybe is not so bad.
Ha! That was one funny joke to me.
So I joined this gym 2 months ago. When I signed up, the sale manager told me that I do not need a membership card, so in that case, when I come into the gym, I will just tell them my full name, and they will be able to pull my profile up, and after a few times, the staffs will be able to remember who I am, that will be much friendlier than just a key card swapping. Which I thought that is very good customer service.
So every time I go to this gym, they always type in my name, no problem, but I do have 1 girl at the front desk kind of giving me a little attitude, but is not a big deal to me, so I let it go.
Last Friday, I walked in, and this fat girl working in the front desk, and she asked for my key card, I told her I don’t have one and SPELL OUT my name to her, and she rolls her eyes and deep breath and said «sigh, you supposed to have a key card» and she checked in the person behind me first and had me wait. I asked «Excuse me»? What did you said? You have a problem with me?
So I told her that is one of your sale manager told me that I do not need a key card, not that I’m here creating my own rules here, and she asked? Who? Who told you that? She rolls her eyes at me again. I’m getting tired of talking to her I told her to get out of my face, and asked the other front desk person check me in.
After I worked out, I thought I’m going to see if I can talk to the manager and complain about her unacceptable attitude, but it was late, he left.
Today I went there, and because it was Sunday, only 1 floor manager was working, I checked in, went upstairs, and to the vending machine, the machine took my $ 2, but never give me back my gatorade, so I went back downstairs, and told the floor manager, and check this out, this is his exact answer to me.
«The machine don’t belong to us, I can give you the 800 number, and you can call them»
Are you «F“ing serious???
The machine is IN YOUR property!!! Is YOUR responsible. I’m a very busy man, I’m not picking up the stupid phone and call the 800 number to chase the lousy $ 2, is not even the money, is the way he handling the issue, so another words is, if I get hurt in the gym, falling off the stairs, the weights fell on me, all he can say is «We rented those weight, if fell on you, here is the 800 number you can call to complain???» Is that what he meant? What a joke!
So I went on to workout, but the more I think about it, the more I’m getting upset, so finally after I finish working out, I asked him again when is the manager will be working, he said he is one of the manager. Ha Ha! What a joke!
He asked, are you trying to complaint about the machine?
I said, the machine is only 1 complaint, I have another complaint about your staff attitude from last Friday.
He told me whenever I’m ready, let’s go to his office and we can figure it out.
I am so… upset, I don’t even want to deal with these people anymore, I told him I’m canceling my membership, you are not the only gym in this area.
Funny thing is, while I’m telling him about how if the vending machine they not responsible for, they shouldn’t allow the company to leave it in their property, if they accepting that, they should be responsible.
Also, if his front desk staff that stupid, she can’t even type the name after I SPELL it to her, she shouldn’t be working at the front desk, she should be cleaning the toilet.
But the whole time I was telling him about all these issues, his attitude to me is like «I don’t want to hear it»
Now, I see where their staffs get their attitude from.
If you all you new bees want to join this gym, piece of advice, DON’T!
If you do, is your own funeral, good luck dealing with them, there is a reason why everyone on here giving this place bad rating. Like I always says, 1 person don’t like you, maybe is him or her, 2 people don’t like you, maybe is them, 3, 4, 5, 6 people don’t like you, maybe is not them anymore, it is YOU.

Liara and thieves, and I’m interested to see how many other Unilocalers have been stolen from as well. My story is a snapshot of the dishonesty and outright criminality of this gym.
I signed up a few years ago because I thought I couldn’t find a better gym near my dorm on 1^st/​25^th. There was a two week cancellation policy. The very next day I found out that in fact a reasonably good, generally uncrowded, VERY affordable parks department recreation center on asser levy and 23^rd St was a much better deal. So I went in and cancelled. Lovely.
Well, next month I get an 80 dollar credit card bill (never mind that I was supposed to get a 25 dollar student rate). I call up, and they ask if I kept a receipt of my cancellation since they «lost» mine. Very cute. Of course I didn’t; back then I naively trusted businesses that aren’t shut down for fraud to have their records in order. I didn’t know what a special snowflake nysc is.
Not to worry, they said, they’ll just print out a usage report and if I didn’t use the gym after day one, they’ll still cancel me free of charge! Such reasonable people. Problem solved.
So next month I have an 80 dollar credit card charge, interest on the last one which they not only didn’t cancel but called a collections agency on, and a «late fee» never mentioned in any contract. The collections issue could have rly hurt my credit score, so this time I don’t bother with liars and thieves and go straight to Amex to resolve the problem, detailing what they’ve done so far.
That got their attention, because I got a phone call from nysc that week asking me about my balance and why I’m not paying it. I related the story of my cancellation and their repeated lies and attempts to play dumb. So they say OK, let’s check out that usage report to see why you weren’t able to cancel.
Well, they had a record of two visits. One on the first (and only) day. And one, at a different location in cobble Hill, Brooklyn, on Saturday morning at 9:30 about a month before this phone call (trying to pick a long enough span of time to bank on me not knowing where I’ve been, maybe?) .
This was brazen, but stupid. It was a very, very easy lie to catch because I am sabbath observant, and have only been to cobble Hill once in my life (was catching a movie back in high school).
So I flipped out at the liar on the phone, lodged some complaints with the BBB (not that nysc cares, there are a million) and made sure Amex knew the full story to dispute all the charges. To this day I discourage anyone who asks me about gyms from entering this den of thieves.
Someone really should think about a class action lawsuit now that I see from Unilocal reviews how consistent they are when it comes to stealing from customers. It’s mind boggling people still willingly give them money.
Wish zero stars was an option…
By the way, they were crowded and badly set up too. If this place paid me ten bucks a month to work out there, I wouldn’t do it. I’d rather pay another place where I could actually lift, thievery fraud and scams aside.

I give it a 3 because after all, I keep going here. I have to, NYSC is just the most convenient to both my home and office. I’ll be cancelling my membership and switching over to Equinox as soon as I can afford it. In the meantime, this will do.
2 stars because one of the staff members had a sour attitude — this person was cleaning up the weights 30 mins before close, but was slamming them around intentionally, making it clear he wasn’t happy with the disorganization. I get that it sucks when you have to clean up after someone else but he could have handled it differently.
** I had two of my credit cards stolen right out of my locker, but that was my own fault for not locking my things away. LOCK YOUR STUFF! The culprit went on a freakin’ shopping spree — directly to Bath and Body Works, then Bed Bath and Beyond, then took a cab home. **
In fact, this 2 stars applies to really any NYSC. I had cancelled my PTM (personal training subscription) back in December of 2012 yet they slapped an extra month of sessions onto my account, without asking or warning me. I had to fight with corporate for 6 months to get them to take that charge off. As a result, it’s affected my experience since every single time I’ve gone, there’s a «hold» on my account due to their error, and I’ve been stopped. I spoke with multiple club managers at different locations, spoke to corporate multiple times, and nothing was done. In fact, they sent me to collections, after telling me it was being taken off my account! It wasn’t until I threatened calling the Better Business Bureau that corporate IMMEDIATELY took it off my account, after 6 months of fighting.
This isn’t the first time I’ve heard of someone get robbed by NYSC over charging clients, whether it be on their monthly statements or through personal training memberships. Please please please stay on top of checking your statements.
Feel free to contact my directly if you’re experiencing something similar and I’m happy to lend some advice on how I handled it and finally got it resolved.

My hotel gave me a pass to this place, so I tried it out one Monday afternoon.
Its 3 levels, but I was there for the treadmills (on middle level). They had several types of treadmills and all were available, so that’s the best part. Here’s what annoyed me…
–temperature of the gym was a bit warm (I like my gym cold)
–only one bathroom on middle floor (had to go upstairs to women’s locker room to use bathroom)
–towels were a bit large & awkward to hang over treadmill
–vending machines for water (but at least they had water fountains on each floor)

It’s your standard NYSC, spacious for what it i s with three floors. Nothing nice but nothing bad. Good selection of machines, cardio and equipment, albeit somewhat annoying as it’s split between three floors. Locker rooms are large and clean and frankly the best feature here. I’d say the most annoying feature — the free weights are all in the basement level which feels like a dungeon, cramped with low ceilings and no windows… and feels like a high school gym. But just like any other NYSC they exist for convenience, despite these shortcomings

Updating my review after being a member for a few months. Realized the manager had actually given me a passport membership instead of a core one (without changing the price).
I love the new web design where you sign up for classes. So far I’ve taken Efrain’s conditioning (awful), BURN (amazing), and Femi’s bootcamp which was an intense workout!
Only issue I’ve had is with their customer service who messed up my freeze period I requested a few times but that has nothing to do with the specific location.

This location stole over 2000 dollars from me years ago by signing me up in a very predatory fashion. I signed up for a 1 year commitment and gave them a credit card. I didn’t know at the time that they used a voided check they make you attach to get my direct account number and were billing against that (EFT).
I totally screwed up by: not scrutinizing and understanding my membership agreement enough and further by not scrutinizing my account for over two years after that year then only realizing they were still charging me, I was young.
The worst part is I was very clear about not getting billed after a year, and the trainer who signed me up, Rania Azouki, told me I would not be, never mentioning that I needed to cancel my membership.
The predatory contact (which I just found, Spring cleaning, what can I say) says in order to cancel you need to send certified or registered mail to them in Pennsylvania.
Very very very upset about this still many years later. They completely took advantage of someone who was new to the city and young.

NYSC stole from me, a 30-​year customer. I’ve watched this gym reduce its quality and quantity of service since it went public. I stayed with them because their gyms were near my office and home. But I just experienced the very worst of an organization that does not respect its customers.
My credit card number was changed by my bank. I went online to the NYSC site and used their facility to change the number in my profile – at least according to their site. I received a message weeks later indicating that my account was past due. After attempting several callbacks where I was cut off, I spoke to a rep who explained that the site does not work and I could give her the new account number. I did and expected that to be the end, but no. When I got my credit card statement, I found that NYSC charged me a $ 15 fee, apparently for paying late – even though it was their system’s fault for not processing my change. I decided that it was not worth my time to call back and get the fee removed.
Several days later, after being away for a week, I went to my gym at 23^rd and Park to find that my locker had been emptied (this is a locker that costs $ 30/​month – price doubled last year). The person that I spoke to explained that they found that my locker bill was not paid (their systems for charging membership and lockers are separate, so the locker was charged to the old card) so they posted a sticker on it for a week and after they didn’t hear from me, they removed the contents. I received no call or email despite the fact that they had this info.
I was not able to get my things right away – the manager who had the key was out for the next 90 minutes. The next day, I came in to find that the contents of my locker were not all there. The person that I spoke to insisted that everything from the locker was there, but several workout shirts were missing. I routinely bring 12 – 15 shirts at a time to keep in the locker – I wouldn’t be mistaken. Only 6 shirts were returned to me. (These are $ 15 dry-​fit shirts). I did not find the lock, either. The person said that «we clipped it». I had to go out and buy another $ 15 lock.
So, NYSC, because of its poor quality staff, incompetent management, poor systems, and lack of respect for their customers, stole from me. It’s no wonder that they have had to slash their membership prices (outside cities). The only advantage that they have left is location, but other gyms are expanding. If a competitor opens near my office and home, I’m out of NYSC. I hate giving them my money.

Meh, old equipment, not a lot of choices. Don’t find much value at NYSC, just using the 1 month groupon.

Pilates at this club is amazing. Master trainer Julie Pandolf knows more about the body than a physical therapist. Her classes include a wide range of levels, bed, tower, chair. Especially wonderful with those of us middle age and older, with medical or back issues. I can’t shout her praises enough!

They’ve charged my credit card fraudulently. It’s a small fee — $ 49, but I didn’t authorize it. This was after I complained about a personal training membership that they falsely advertised as four sessions (turned out to be a three month commitment). After I complained, they charged an additional fee to my account, which they won’t explain or refund. I’ve filed complaints with the BBB and Department of Consumer Affairs, and they refuse to return my calls.
I was willing to forget about the mouse that was running through the women’s locker room on my last visit, but this is ridiculous.

I’ve been to a LOT of NYSC locations, and the layout of this one may be the worst if you’re there to lift weights. Locker rooms are on the second floor, along with a pilates studio and some TRX stuff and some cardio equipment. First floor is mostly cardio machines. Basement is free weights and benches. The free weight area is incredibly tiny. It can fit maybe 4 people comfortably, and even then there are pillars in the way. The weights are all over the place and nobody seems to care (although if staff came over to clean the weights, there’d be no room for people to work out). Air circulation in the basement isn’t great (seeing as how it’s a basement with no windows). The rest of the gym stays adequately cool though (especially the second floor right by the stairs). One of the machines I used had frayed cables right at the handle, so that was fun. Locker rooms are decent though.

Seems to have a decent number of cardio machines on the main floor and the second floor. The weight training area is in a basement and was pretty cramped. I worked out there once and that was enough for me. Not coming back