New York Total Health Centers

I had been a client of NYTHC at 160 Broadway for several months. I had a slew of pain in my neck, back and knee and needed a lot of work. I went 3x/​week for several months and was there a minimum of 2 hours each time. It was inconvenient going 3x/​week but I got results. They are not concerned about the money, they work on you regardless of whether you’re paying them or not, whether the insurance company pays them or not. They are concerned with the well-​being of their clients. The problem is that they don’t have the right people in place to run the company and do the numbers. I am sorry that so many people have had a bad experience with them. They work really hard for their clients and I am sorry they are getting such bad feedback.

I wish I could give 0 stars… but its not an option. please don’t go to this place!!! they are awful awful awful… would never even consider getting a massage and mean on the phone… no ones anything!!! I suspect they are running a scam! stay clear. i am reporting to the BBB and have informed groupon.

This place is a scam!!! I purchased a Groupon for a massage. I tried to call and the number was disconnected. I called Groupon SEVERAL times to notify them of this matter. I kept getting the same answer «We are working on it». Finally I decided to walk into the location and was informed by the doorman that they have not been there in over a month. You would think Groupon would check out places before offering deals. I called the number of the other location and some Russian dude who barely spoke English told me someone would call me back. no one did. Finally this morning I called Groupon and requested a refund. Lets see how long this takes. If it is not resolve within ten days I will be contacting my credit card company.

Worst experience ever. Got a groupon and couldn’t schedule for months. This is NOT a real health center with doctors or people with licenses. They are «independent contractor» masseuses and ask for tips.
For your health, DO NOT GO HERE. I got a massage last Friday and when I was waiting for my «health consulation» after my massage, to go over my «health score» I decided to go to the bathroom. As I am walking in, my masseuse is walking out of the bathroom. When I go to wash my hands, I realize there was no soap. SHE DID NOT WASH HER HANDS, and gives massages!!! I cannot tell you how utterly shocked, disgusted, and enraged I was. I just left.

AVOID THIS COMPANY. You will regret ever doing business with them, or even trying. As I stated in my previous review, I called and emailed them multiple times to no avail, until one lucky time when someone actually answered the phone and helped me. I have scheduled a total of 4 appointments with this company. Each time, they have called me the day before the appointment to tell me that the massage therapist has called out sick, will not be there, and that they need to reschedule my appointment. And this is over a long span of time. It seems odd to me that the massage therapist «calls in sick» weekly or bi-​weekly. They called me today and when I inquired about the next appointment, they told me it was not until June. The only reason I even tried out this company was because I purchased a Groupon deal, and the Groupon deal expires May 30^th. I have already contacted Groupon to ask for my money back, as this company does not deserve my money or my business… even if I only paid $ 29 for the services! No one will EVER hear anything good about this business from me, and I will be going out of my way to tell people to avoid them.