Next Cleaners

I would never use this service again and will not recommend it to anyone. I had two items: a silk dress and a comforter (full size). On a Saturday, I dropped my 2 items off in my building, which uses the Next service. The person I left my items with said they would be done on Monday evening, and I could pick them up in my building then. On Monday evening, my items were not done and the same person who told me they would be done claimed to have never said that.
On Tuesday, the silk dress was finally back but the stain wasn’t removed. On Wednesday, my comforter was FINALLY done. I was charged $ 50 for 2 items, and that included a «first time» discount, which misleadingly claims $ 30 off (it’s actually 10 dollars off your first three times). When I asked for a receipt to see why I was charged $ 50, the Next person couldn’t find the «notes» and said he would email me «in 5 minutes». Two hours later, nothing. I finally went back in person to follow up, and he was texting on his cell phone. I said «Hey, how about that email receipt?» and he said «it’s been very busy».
I still have not received a receipt. I will never use this service again.

Great service! They have also stayed a little later at times so that I could pick up my laundry.

I had few of my very delicate Moroccan Kaftans well cleaned with the stains removed! Overall the service was Great and on time. I have no complains at all and would recommend Next cleaners to everyone!

Horrible experience !!! Damaged several high end items. After asking for a refund they insisted the clothing was damaged prior to cleaning. Spent weeks trying to track them down to get a refund. Which is now obvious that it will never happen.
Do not go here!

Like others, I am very disappointed with their services. They dry cleaned my dress and lost the belt that was woven through the dress, an integral and irreplaceable part of the dress. I have been calling them day after day but they keep giving me the run around, telling me they will call me back. This was my second chance for them. Prior to this experience, I had them dry clean a shirt that had a couple stains, when I got the shirt back it had more stains on it. They dry cleaned it again and thankfully were able to remove the stains that they had created. After this second mishaps I will be taking my clothes to another cleaner.

David the owner took care of an issue I had regarding my dry cleaning even when store hours were closed he went above and beyond he is truly a man that belongs in the city that never sleeps

I’ve done all my laundry here for the past 6 months. The staff is super friendly, always attentive and I haven’t had any problems with damaged/​lost clothing. The space is very clean and tidy. They now know me by face and don’t have to ask for my ticket or name when I come in.
They close at 7pm on week nights. Tonight I called at 7:01 and asked them to stay open for another 15 minutes, as I was running behind leaving work and wanted to pick my laundry up before the storm hit. She was very friendly and gave no issue with staying an extra few minutes. Even when I arrived at 7:15, there was no annoyance or sign of bad service.
Definitely recommend going here!

I’ve been using Next for about a year (only for dry cleaning). They do a great job. Everything is ready when they say it will be, and my clothes look and smell great. They haven’t lost any of my clothes. The receptionist is always friendly.
I can’t comment on their delivery services since I always pick up my clothes.

They’re lovely people – just crappy dry cleaners. They absolutely say «yes» to everything, but they’re consistently late, often when you specifically tell them you must have the item by a certain date.
My husband had to greet the guests to last year’s holiday party because I was putting up a linen shower curtain that they delivered literally 5 mins before the party when they had 3 – 4 days to get it to me & had told me they could definitely do it by the day before.
Worst, they’ve now lost 3 of my things. Because I cut the brand tags out of my clothes, they told me that they never cleaned my black Prada pants because they would have noted in their system that the pants were Prada. They had cleaned that same pair of pants more than a dozen times, but they wouldn’t give me any compensation for the loss. Same story with a cashmere sweater.
I stuck with them for a couple years because they’re green and their actual cleaning is adequate. But they just lost the self-​belt to a Vera Wang top that I’d only worn once. They admitted they’d lost the item this time (the openings in the shirt made specifically for the belt made it hard for them not to). So they told me they were trying to source a new one from Vera Wang for me – which would have been phenomenal if they’d actually done it, or followed up, or something. But it’s a month now, no belt and no other offer of compensation.
Three strikes, and this location of Next (or any other locations since their NJ facility might be responsible for my lost items) is out.

I went to Next because it was conveniently located downstairs from me. Seemed like a fine spot… until they lost my clothes. And the lady yelled at me in front of other customers as if it were my fault.
I usually don’t do my laundry very frequently as I have a lot of clothes and multiple sets of sheets, towels etc. Anyway, I dropped off/​picked up my wash and fold and everything seemed fine. At the time, I didn’t notice anything missing… until I needed to wash my sheets again. I dropped off another batch of laundry and unfolded the previously cleaned sheets to place on my bed … and 2 stray socks fell out. When I picked up my wash and fold the next day, I asked the lady (nicely, might I add… or so I thought) what to do if I’m missing socks — I even prefaced this by saying that it wasn’t a big deal, this was about a month ago, and that they’re just socks — but that I did want to know what the protocol was for reporting these incidents.
She goes on to explain they policy is 24 hours to bring up such incidents. I informed her that, while I respect the 24 hour policy, I could not have brought this to her attention any sooner as the stray socks were TUCKED INTO the folded sheet (sneaky or accidental??). I wouldn’t have found them when I put away my FOLDED laundry … ’cause why would i UNFOLD my wash and fold until I needed to use it? She rolls her eyes and goes on like a broken record about the 24 hour policy. Again, I’m trying to explain that I get it, but that I just wanted to flag this situation. I ensure her I wasn’t mad and I’m not looking for anything other than giving her and management a heads up on this potentially sneaky situation where customers would NOT be able to report missing clothes in the 24 hour period allotted.
She loses it on me. Literally. Yelling in my face. And yes… other customers are coming in/​out dropping off/​picking up their laundry — and she keeps going about how it’s too early in the morning, that it’s a 24 hour policy, that i need to leave her alone. While it was 8:30 AM, yelling at a customer in front of other customers is NO WAY for a business to act.
BUT this isn’t it…
I leave and immediately go through the new laundry I just picked up, making sure to unfold everything! Sure enough… missing socks. This time 5 pairs. Of course, I run back down the the laundromat. Hand her the stack of socks. She still has an «I don’t give a shit, I’m right, you’re wrong» attitude. She takes the stack from me and doesn’t say anything else, so I start asking her what I should do as I don’t understand the protocol. And she cuts me off (yelling voice of course) saying that she’ll call me in a week. Naturally, I follow up with «Do you need my name and number?» Her response, «PLEASE. IT’S TOO EARLY. STOP ARGUING WITH ME. STOP»
I respond, «Look, I’m not arguing. You clearly see the situation. Can I bring you a coffee or some breakfast? I’m sorry for stressing you out. It’s not my fault that my socks are missing so there’s no need to yell at me.»
All the while, customers are in the shop… witnessing this entire exchange.
Her response, «PLEASE. STOP ARGUING WITH ME. IT’S TOO EARLY.»
So I left. Not sure what will come of the socks, but it’s not worth the humiliation and piss poor customer interaction.

They say «yes» to everything over the phone so when i came in to get service done all of a sudden they may or may not be able to do it. Seriously thats why i called first so im not running around from Cleaner to Cleaner.
— 1^st time I needed a denim jacket with leather sleeves cleaned and the lady said they can have it cleaned professionally. I again clarified that it was a DENIM jacket with LEATHER sleeves. Again she said yes. So upon bringing my jacket in she mentioned that it was difficult and may have to take sleeves apart and this will cost $$$ or she can just spot treat with a damp cloth… really?
–2^nd time I needed to get my dad suit and shirt pressed/​steamed and ready by 10am next day. Again she said that this can be done. So upon bringing the items in again she aid that she will do it manually by hand but it will not be a great professional job.
UGH! NEVER AGAIN!

$ 15 to get a plain black dress dry cleaned. Went here twice, and then found a cheaper place in Chinatown.

This place is twice as expensive as a normal cleaners.
If you just want something cleaned, go to a normal place. If the whole green thing is important, they seem nice enough here.

I have used Next Cleaners for months because it was convenient. I have never been impressed with the service or the quality of the work, but it was not bad enough for me to go elsewhere. However, I recently had an experience that will keep me from ever going back.
I went to pick up items that had been cleaned and was informed that one of the items «had a problem» and that I should return a few days later when the manager was back. When I returned, the manager was not there and I was shown my dress which had been ruined. Whatever harsh cleaning solution they had used stripped the fabric of it’s shine and texture. (And this was a dress that had been dry-​cleaned before, so I know that it can be cleaned successfully.) Additionally, they had treated spots with a cleaner that bleached the color out of the dress. Clearly I was upset, but I was not offered anything. I asked if I could at least get a refund on the money they had charged me for the cleaning and I was offered store credit. (As if I was going to continue to use their services!) I was able to eventually get $ 20 back from them.
Be careful if you have nice clothes that you don’t want ruined!

Overall, my dress was cleaned just fine. However, getting to that point was a little more complicated than necessary.
Communication via e-​mail and phone was a bit laggy (I never got a call back after leaving a message about a pick-​up), but my main complaint is about their «competitive pricing» and general attitude. I was surprised by the final bill (2x of what I expected) and when I referred to the prices posted on the website, they told me that the prices had been changed over the weekend. REALLY… don’t really know what to say to that. Furthermore, one of the employees nearby commented «oh, it’s really cheap already» so that didn’t help. I walked out of there a bit grumpy and don’t think I’ll be going back. At least my dress is clean.

If I could give this place 0 stars, i would.
Everything is okay… until they lose your clothes. Once that happened, the girl who works behind the counter couldn’t care less and only after nagging her for a good 10 minutes, she told me that she would call me to update me on the situation. I received no such calls.
When I went to them a week later to ask about the whereabouts of my clothes, she mumbled some excuse about having too many locations around the city and that these things happen. Um, really?
Only after stopping by AGAIN, she told me that her manager should have called me earlier. I did NOT hear from him and have been trying to track him down to no avail.
To sum up, you should definitely come here if you love losing expensive clothes and want to deal with incompetent, careless employees who stare at you blankly when you try and figure out what went wrong!

Pros
— fast cleaning
— great efforts
— responsiveness
— friendly
— free delivery
Cons
— not open late on weekdays and more importantly weekends
— doesn’t partner with coffee shops or use perkville (thoughts?)

I am changing from 4 stars to 5 stars because they are still #1 in customer service!
I am pleased with Next Cleaners and have been a loyal customer for over 2 years. Other than the isolated incident when they misplaced my shirts and eventually locating them within a week, the service and quality of work at Next Cleaners is by far superior compared to other local dry cleaners in the neighborhood.

This place has me pining for my former wash and fold slash dry cleaner on 2^nd avenue, who stayed open to 11pm almost every night. I have been inconvenienced in the following ways in the past week:
1. I took my laundry there at 9am only to see a few other customers waiting in front of it looking displeased. They had left to deliver/​pick up and the store was closed for 15 minutes (at least while I was there). Having one employee during peak pickup/​dropoff hours is clearly not any way to run a business like this.
2. I called at 8:15am to get my laundry delivered and the person who answered said ok half hour. She never came, and when I finally got in touch with her as I was leaving my apartment (nobody picks up the phone there much of the time) around 9:15, she said oh I forgot.
To the owner, if you bother reading reviews: Get another employee in the morning! It’s bad enough that you close pretty early and charge higher prices than most. You have to make up for it by actually being good at delivering and picking up.
Haven’t had any trouble with the cleaning aspect but I haven’t given them much to screw up. This place has annoyed me so much that I’m giving them 2 stars.

I went to this new dry cleaning and wash-​and-​fold shop because it recently opened up across the street from my boyfriend’s apartment. They are the only cleaners in the city to use this special green stain-​removing technology.
They did SUCH a great job! I brought all sorts of clothing with stains, and they were meticulous — he even held on to 2 items to send it out again to make it PERFECT. And these were tough, tough stains.
I’ve had a lot of bad dry-​cleaning and wash-​and-​fold experiences, so I’m really glad to finally find a place I can trust, and that’s not expensive.