Nike Running

Bought a pair of Flyknit running shoes in July and the material itself has given way on 5 – 6 months with holes in it. The store and employees were like Oh well this is normal wear and tear and proceeded in giving me a sermon on how shoes need to be changes 3 – 4 times a year!
So not only a poor product quality which Nike refused to stand behind… horrible customer service to boot.

Wow so this store is generally hit or miss on sizing for me, a smaller sized guy looking for the best sneakers. That being said they just completely came thru on an exchange of faulty stitching months after my purchase with no receipt. Unreal customer service. The clothing here is amazing yes but Nike has gone a bit nuts on pricing. Sure people will pay it but when everything is dramatically more expensive it makes me tend to lean to underarmour for apparel.

I’m very impressed with this store. It’s huge, very neat and the customer service is great. The folks downstairs were quick in getting me my size in a couple of sneakers so I was in and out. Kudos to management here! I will be back.

Felt compelled to write a compliment for there sale associate Luke– very knowledgable and super nice!

Being a really HUGE fan of Nike, I was COMPLETELY upset by how my experience was. Starting this September, I wanted to go shopping for new trendy and sporty outfits for my back to school haul and I decided to come into Nike Running Flatiron obviously since, I live quite close.
I came in to the store with plenty of items in mind and $ 500 to spend. Comfy running shoes, a nice warm hoodie for the fall, fitness leggings, and socks, and multiple running gear. Having trouble deciding which items to choose, I desperately went around for help from an employee, Sabrina (I believe).
However, I was very disappointed when I was rudely ignored and had to wait for her to get my attention since she was busy taking a «selfie»? Seriously? Is this the type of employees that Nike is showcasing? Not really sure what she was doing, but after finally getting her attention, I kindly asked for assistance to measure my foot size.
Being very self conscious about my own size, since I fit a 9 women’s for a very short girl, I felt really insecure when she offered a face of disgust as if she had just witnessed bigfoot. Then she goes and grab me a women’s 10 for the shoes I want. I kindly ask for her to exchange for the size 9 and she disappears. She comes back up with no shoes and helps another customer who seems to be purchasing the same sneaker as I was intending to buy and coincidently the same size too!
Not trying to be rude, I don’t interfere with their conversation… However, I noticed that she was able to find a size 9 sneaker that I wanted and asked for assistance first for the other lady. Doing a little bit more waiting, I finally ask one last time for assistance from the same employee and she tells me there are no more pairs in my size.
Of course, I was furious when she tells me that, given I’ve been waiting for over HALF AN HOUR for assistance, then get insulted indirectly about my own body size, then lose a pair of shoes I desperately wanted. Being very agitated, I left without even purchasing a single item in mind and decided to shop at New Balance next door instead.
Definitely never coming back to this Nike again, until they replace the lousy employees. I love Nike, I am a big fan, but this is just a complete disgrace, especially since I was told Nike has the best customer service.

Oddly enough, I didn’t buy shoes here. Their shoes are all over $ 100 which honestly was against my budget today. One of the workers recommended Paragon Sports a few blocks over. There I found shoes for my picky feet in my price range. So this store gets 5 stars for their customer service

HR– WHAT ARE YOU DOING?! Is this the best you can hire?
Welp, I’m a true Adidas fan now. Going to the Adidas store is such an amazing experience and the staff is wonderful. However, they didn’t have the lifting shoes I was looking for, so I opted to head over to Nike. Bad mistake. The people that work there either have a low IQ or they are the laziest people in the world. I had to flag a staff member down to help me try on two pairs of shoes for lifting. Because I run in-​between two sizes, I asked for both sizes in both shoes. Not complicated.
The guy brought out one size in one pair and a second size in another pair. Being that they were two very different pairs, I couldn’t compare the sizes or fit.
I told him that they both fit different. One was much to large and one was way too short. His response was, «Well if you’re running in them, you want extra room…»
While I understand this concept, I had asked him for lifting shoes. I told him I wouldn’t be running in them, he responded, «Whatever.»
So I kindly requested that both sizes were brought out so I can make up my mind. He took one pair back, and brought back the second size so I was now left with THREE pairs of shoes? What? Even I’m confused by this.
After I realized the mistake, I had to interrupt his very important conversation with another coworker about «Bro Codes.» Again, I asked him if I could try on both sizes for both shoes and he had to fetch the pair he just returned.
Seriously… «Bro». It’s not rocket science.
I finally made my decision, and had to take the shoes upstairs to check out. Not a problem, right? Well even the staff upstairs was too busy chatting about blow-​outs than to ring me out.
I’m terribly sorry, Nike. If you’re too busy to help me find shoes, I’ll come back when it’s more convenient for you. Better yet, I won’t be back at all.

The manager Jordan, who helped me with the issue I came in with, was absolutely excellent. He was not only attentive to me — spending time calling other stores and searching online for the item I wanted — but simultaneously helped other customers and his staff. He was really pleasant to interact with, patient and incredibly helpful.

Just went in today for some info on running and some sneakers to help me start running longer distances. The sales rep Ty helped me out, super knowledgeable and friendly, I’d definitely refer this location to everyone, great staff and everything you need…

This was probably the best/​easiest/​most efficient shoe buying experience I’ve ever had.
I walked in, they answered all my questions, helped me find exactly what I needed, and try on a few sizes. Then I paid on a salesperson’s handheld card-​scanner; I didn’t even have to wait in line. My salesperson (I think his name was Randall?) was super knowledgeable about the different features of the shoes and about which would best meet my needs.
As a heads up, this is not a place to hunt for bargains – all the shoes here are all full price. Beyond that though, this was an A+ experience.

I love Nike stuff, they have the best gear and best, on-​trend colours for workout/​social however the staff were incredible rude and short. Too cool for skool in their 80’s throwback shoes — shame they were all born in the nineties.

One would assume that a brand’s clothing store would be well stocked. It’s the Nike store. You would think they have a wider selection of clothing than what you’d be able to find at, say, Macy’s. This is not the case. I went here to get some workout shorts. They only had them in 2 colors. What?! The sign next to the shorts said to get the other colors online. If I am going to the Nike store… it’s to find a larger selection of Nike clothes than I’d find elsewhere.

Oddly placed on the corner opposite New Balance, this Nike shop is well-​run and temptingly decorated.

Went on a weekday afternoon and wasn’t crowded. I like this location better than the 53^rd street one. There are less tourists though I did find some milling around. Maybe because it’s fairly new? I hope it stays relatively unknown to them then! Keeps my shopping experience quicker and more pleasant.
There are only 2 levels but mostly dedicated to running. I even found for sale, none Nike products such as body glide, also for running. With the smaller square footage, it’s easier to find items and the registers are right there on the first floor. The staff is extremely helpfully, attentive, and eager to please. My new place to return Nike merchandise purchased online from their website! And also check out their running gear and possibly their run club.

Cool little store I personally felt everything was over priced, but then again why deprive yourself of something you really like … The staff was very helpful from the time I walked into the store, men’s department top floor ladies downstairs were you can also find a treadmill to try on your sneakers, I honestly like there cool workout gadgets.

Aaron was such a pleasure to deal with. He really made my NIKE experience wonderful.
Thank you so much Aaron!
Please let him know he is truly valued!

Had a great experience in this store. I participated in the Nike NYC Rookie Run in the Flat Iron district. After the run which began and ended in front of the store I was suggested to go inside the store and check out some apparel and to get a run analysis test done. The customer service was very helpful. The analysis consists of you running on a treadmill for one minute while they record you with an ipad to analyze your personal running technique. Afterward they recommend what sneakers would be appropriate for you. I did do the analysis and ended up buying a suggested pair of sneakers which were very comfortable and great for running! If your interested in getting into running or any other physical activity I would suggest coming here!

Disastrous customer service. Go here to look at the shoes before buying them elsewhere.
After trying to return a pair (with receipt) and buy another, I ended up doing neither. The manager thought it was more important to have a personal phone conversation than help any of the customers.
All of the attitude makes you want to punch the employees in the face. Is that what Nike means when they say «just do it»??

I love the layout of the showroom, as well as the artful lighting — it’s all very well curated and arranged in a way to maximize the beauty of the products on display (clearly!), and you can tell that a lot of attention was given to everything on the floor.
That said, you’ll have to be a bit assertive to get some assistance from the employees here. That’s OK though, as long as you’re comfortable doing so — and the service (once you flag someone down) is good. It seems that most people feel like the employees have attitude, which honestly could just depend on who you interact with here. The guys were all personable and friendly, the ladies were a little less warm but not at all unpleasant per se.
Overall it’s a lovely showroom with a good spread of product (note: no sales rack though), and the employees are perfectly fine (though not particularly outstanding).
Bonus tip: Lace up your new kicks and go for a run with the Iron Runners! Check the board for their schedule.

I had a pair of white on yellow Air Force One’s that I purchased a few years ago at a Foot Locker. After just one wear, the yellow from the Nike logo was rubbing off on the white synthetic leather so I went to this Nike location (years after the purchase) and asked if they could do an exchange or refund. They politely agreed to credit me its current selling price. I took the $ 65 bucks, easy peasy.
Thanks Nike, for your awesome Customer Service.