NY Bathtub Reglazers

I got my tub reglaze by this guys a year ago and everything start cracking after a couple of month. when i called to request service Chris claimed that it was not covered by my warranty because it was «man made» damages. here is what he wrote in an email to me:
«As per our warranty, we do not cover physical damage to the bathtub (man –made damage). If you would like us to repair the bathtub there is a minimum charge of $ 200.»
«I’ve seen a million tubs, water alone will not start chipping a reglazing job. Did you change the caulking?»
me: «I did not»
chris: «Bottom line is; chipping is different than peeling. The reglazing has adhered to the tub, otherwise the finish would peel off in sheets. If a chip happens from physical damage; water overtime will widen the hole. If you would like us to repair the damage I will at a cost of $ 200»
all that communication was only a couple of month after i got it reglazed by chris mind you.

Horrible company used them to do my mothers bathtub. Not even a month later it was pealing… they came back claimed that they were using new materials and would fix it. They did not strip the first job that they did but decided to just work over the bad job they was initially done. Well not even 3 month later sand thing happened. But I was confident that they were going to stop by And fix it because after all they give you a yeR guarantee… That year guarantee is a joke… I went back and forth on email with Christopher Walsh (still have the emails). He said he would schedule a time to come fix it but it had to be at s later date. (Which was fine with me because I understood that they might be busy and needed to get some jobs out of the way… Well I emailed and called but still have not heard from Chris so if you hire these guys good luck in the job and good luck on the guarantee.

I read through the reviews and was a little nervous about using NY Bathtub Reglazers, but when I called the lady was very friendly and informative. I made an appointment to have them come out — they were very flexible and friendly when I had to change the day a few times. Juan came out to my apartment and was very friendly and efficient. The bathtub looked great when he was done, but I had to wait for it to dry to ensure it was done correctly. When I removed all the tape, there were a few places along the edge that needed to be touched up. When I called in to see if it could be fixed, the lady was super nice and scheduled for Juan to come out again. He came out yesterday, touched up a few spots. I LOVE my new tub. I would definitely recommend their services!

If I could give them no stars I would. They were supposed to come today at 1pm to re-​caulk and and reglaze my bathtub. I called around 1:30p after no one showed and was placed on hold… indefinitely. Finally I hung up and called back to no avail. No one answered any of my calls of had the decency to call me back. It is now 4pm and I haven’t heard from them. Bad business. DO NOT BOOK WITH THEM IF YOU ACTUALLY NEED SOMETHING DONE. Super pissed. At least call me back and tell me you forgot. I’m not sure how they stay in business.

These guys must be so busy they’re printing money. I made an appointment online, didn’t hear from them all week, so I called on Thursday to see if they had received my e-​appointment, was told the e-​appt service was down. So I scheduled two premium tub refinishings and a sink for Saturday with the friendly young lady. Saturday came, no one showed. I called and got the machine after waiting 40 minutes. No one ever called back. Friend of a friend of mine doing the job for ¹⁄₃ the cost I would have paid them. Thanks NY Bathtub Reglazers!

I used NY Bathtub Reglazers simply because I didn’t know any better. The guy showed up late, used up all the paper towels in my kitchen to clean up his mess (which wasn’t all that clean in the end), and left several bubbles in the glaze. The company sent him back out to fix the bad spots and he mostly did, but there were still more bubbles and the coating was rough and irregular. More importantly, all the glaze on the bottom of the tub started coming off a year later. So I finally found a new company (New Horizons Home Improvements) to fix it. It turned out that the whole job needed to be redone because it was poorly prepped and the repair was so sloppy that it separated from the underlying layer of glaze. Never again with these guys, though I did find a really good company through this experience.

Chris came and did a very thorough job in inspecting the original tub and tiles in my circa 1920 bathroom, and talking through what he could and could not do. Helpfully, he recommended that we work on the tiles only as he felt the bathtub was clean enough it wasn’t worth refinishing! The team came in to do the job while we were away. Along with refinishing all of the wall and shower tiles, they fixed many broken tiles, and even removed an old sink/​cabinet and installed a new one. Like all building work, the process is never easy, but Chris and the team did everything in their power to make sure that, at the end of it all, the bathroom looked great and that I was happy.

These are IRRESPONSIBLE, LYING, and INCOMPETENT people. I encourage you to pass on this company.
They were supposed to finish the bathroom renovation job in a week and a half while I was away. They didn’t return my calls while I was out of town to give me updates even though I left messages and texted Chris. I came home expecting at least a functioning bathroom — there was no toilet, no sink, no functioning shower. It took them another 3+ weeks to sort of finish. Unprofessional behavior from their master carpenter added with incompetent work from other workers — they had to reglaze the tub TWICE and it’s still not right. AND one worker would destroy the work that they did the day before. The owner won’t take responsibility for mistakes they made even though I have all the emails/​photos of the work they’ve done. Shameful. It was a nightmare and still remains a nightmare to work with them. I guarantee someone will sue them one of these days.

They forget about their appointment and no one picks up the phone call. I waited for them for an hour and no one came, nor could I reach anyone.
They don’t let you know if they plan to cancel/​reschedule, I set up a repair appointment with them for yesterday, thank god I called half an hour before to confirm and they said they were not coming (shouldn’t they inform me ahead of time if they were canceling?) So I rescheduled to this morning, and got totally bailed on.
Again, no one showed up this morning.
In terms of quality of their work, my appointment is for a touch-​up. They left an approximately 1 square inch area unglazed which looks a little disturbing. So I was hoping to have that fixed ASAP but these guys just can’t keep their words.
Very bad service, irresponsible people.

Hired these guys to regrout the tile and reglaze the tub, and they did just that. The bathroom looks brand-​spankin’ new! Chris was a pleasure to work with and the guys who came in to do the actual work were very nice, and efficient. Had some issues with timing and communication– waited for nearly 2 hours for the reglazers to show up after the grout work had been done– was supposed to get a call when they were en route, but never did, so there was quite a bit of waiting around. They finally showed up at 5, but since there were 2 of them, they managed to get the job done relatively quickly. In fairness, I was given the option to reschedule the reglaze, knowing the guys were going to be late, but I just wanted to job done (didn’t realize they were going to be THAT late). They forgot to replace the caulk, but Chris came back the following week to put it in himself, so no big deal. I’m overall very happy with how the bathroom turned out, and that there’s a 3 year warranty on the work.

I’ve had decidedly mixed experiences with them.
The good: someone there did reglaze my bathtub. It looked terrible before, and now it’s gorgeous. It’s hardly perfect; he apparently put too much paint in one area so there’s an excess amount that congealed in part of the tub. But overall he did a great job with it.
The less good: it was supposed to be a half-​day affair, but the glazer took all day and then still had to come back again for a couple hours, so it required me to stay home for a day and a half. When he came back, he was supposed to arrive from 1 – 2 but didn’t, and the business was unreachable around 2:20; he finally showed around 2:40. The worst is that despite him seemingly do a good job covering up big swaths of my bathroom to protect it, there is quite a bit of paint on my bathroom tiles and various spots.
Does my bathroom look better than it did before? Yes. Would I use them again? Not a chance.

Chris was no show for the appt. and he still hasn’t returned any of my calls. My advice– don’t bother.

We called on Monday and they came first thing Wednesday morning. The tub looks great. We had previously had some very shoddy work done by a different company that peeled up, so they had to first strip and then reglaze the tub. It looks beautiful and changes the feel of the bathroom. Chris was very responsive and professional. I would recommend if you need to have your tub reglazed.

I hired NY Bathtub Reglazers to reglaze the tub and regrout all the tiles in my small prewar, subway-​tile bathroom. Chris came out to give me an estimate within a day or two of me calling his office and was right on time for the appointment. He gave me an honest assessment of my bathroom situation and the estimate seemed reasonable for a 2-​day job. Raymond, the technician, was sent within a week of me deciding to hire them and he was amazing. Not only a pleasure to deal with, he was so professional and very knowledgable about all things ‘home improvement.’ He walked me through the whole process and told me what to expect since my tile situation was not ideal. These tiles were probably laid in 1935 when my building was built and the tub was surely the original (80 years old). He worked tirelessly and was so respectful along the way. He knew I was hoping for as close to perfect as possible and made every effort to do that level of work. I would highly recommend this company and Raymond, in particular. My tub looks amazing and they give you care instructions, that are reasonable, to keep it that way. The tiles combined with the tub make the bathroom look brand new. To top it off, I replaced hardware all around: towel bars, sink faucet, etc. and I couldn’t be happier. They made a difficult old bathroom shine again. Thank you for a job well done!

If you don’t want to deal with an unprofessional and disorganized contractor who comes to see the job, but sends over random guys to execute, I’m sure there are better tub glazers out in the market. Chris focuses on earning $$$ over the quality of the work his staff does. He was more concerned with collecting his payment and never even bothered to follow up with his teams work. If you settle for mediocrity, Chris is your guy.

NY Bathtub Reglazers said they would do some work for me. It was not a big job, but they agreed to do it. and told me just to call when I was ready to have them come. When I tried to schedule a time, they said they were too busy that week but would come the following week on Wednesday at 10 AM. When they had not shown up by 11 AM, I called them. They said they had completely forgotten about the appointment but they promised they would be there later that day. They never showed up. When I called again, they promised they would show up the next morning. Again they did not show. When I called, they said they would definitely be there later that day. They did not show up at all. I called again and left multiple messages over the next two days, but they never even returned my phone calls. I also tried emailing, but they never answered my emails either. Finally, after three days, they finally emailed me saying they were too busy and just could not come. I was under a time crunch which they knew about as I had specifically stated it in all my emails and phone calls, but Chris did not even have the decency to let me know that he would not be coming. Thank goodness I went ahead and found someone else when he did not get back to me for two days.

My husband and I live in a decent size 1 bedroom coop with an original black/​white subway tile NY bathroom. It hadn’t been touched since likely 1930 and we wanted to upgrade it but didn’t have the funds or patience to do a bathroom remodel. In googling what other options might work, I came across NY Bathrub Reglazers and realized that we could reglaze our tub and tiles around the bathroom to make it look much newer and cleaner. We also replaced all the towel racks and shelves with more modern chrome and glass options. When I contacted the company, Chris was so responsive and came out within the week to provide us with an estimate. He remained extremely responsive throughout the process as well. We just finished the work, and it only took 2 days (per his estimate). The bathroom looks great — the tub and tiles look brand new and we were able to update our bathroom for a tenth of the price it would have taken to do a major overhaul. I highly recommend Chris and his team.