NYC Dog Cachet

Horrible horrible experience:
I first went into dog cachet to ask about their daycare prices. The woman behind the counter quoted a price of 20 $ a day with free pick up and delivery. They only have a very small room with no toys or dog run around space so this cheap price seemed reasonable. Then the owner, Smiley Castellar, called me back and said it would be 35 $ a day with no pick up or drop off. I said that her employee quoted another price. She went back and forth about this then demanded I pay 4 months in advance with only pick up at 10am. When she charged me she then put a 3 $ charge on each day. I had to agree because i had no other option.
Her first employee then texted me as though I was the owner begging for money. Smiley apologized and said she had been fired for being a bad worker. This was very unprofessional and strange. Then Smiley began complaining about dropping my dog back off when she employee said it was part of the service and I live one block from their business. I would also often come in and all the dogs were in cages instead of out playing, which is what I paid for.
The final straw came when she began letting her 15 yr old niece do all the work. Her niece picked my dog up when she wasn’t supposed to then dropped her off and didn’t put her back in the cage, as instructed. My dog eats shoes and Smiley knows that. When the niece let my dog roam free in the house she destroyed 2 pairs of expensive shoes. When I called Smiley to talk about this, she yelled at me and hung up on me. She then texted me that my dog would no longer be cared for even though I
paid for another two weeks. After much argument and her insulting me via text she sent a check for half of what she owes me. I sent her all the contracts and documentation that she still owes me quite a bit of money and she has ignored it. Overall this is a disorganized, shady, and unprofessional business.

But the price is ridiculous; they didn’t make me feel as if they know what they were doing. I compare price with Pet Smart and Petcol, I came out winning. They should work with the community; Not everyone have $ 100 $ 150 or $ 175.The community does not appreciate them nor do I.