NYU Langone Medical Center

Every staff member I encountered was courteous, patient, friendly and professional. And I must emphersise the words Patient and professional especially when I observed them dealing with a «difficult» patient.
The hospital was clean. The meals served to the patient appeared delicious like something I would order from the restaurant.
The only negative thing is that when I requested to speak with the doctor regarding the patient’s care. They ignored my request. Instead I was sent the nurse and a resident/​young student doctor in training. He was courteous ad knowledgable of the patient case and I did address concerns with him. But I honestly believe if I request to discuss something with a dr. And willing to wait for them to be available. They should honor my request on behalf of the patient. Also, we had a very difficult time waiting for a representative to turn on the phone inside the room. No one showed up. Lol, luckily these days majority of us has a cell phone so this wouldnt be an issue for most.
Overall, I thik this is an excellent hospital that provides excellent care to its patiece. I can honestly say I could sleep at night knowing the patient was receiving such good care. They could pass along a few tips to other hospitals in the nyc area to teach them how to better serve their patience.
I thik this hospital set the bar high. I was very impressed with their professionalism. In addition, the staff called a couple of times after discharge just to make sure the patient was doing well. I give nyu langone medical center 2 thumbs up. And I highly recommend them. EXCELLENT!!!

Radioliogy department is excellent, but every single wait includes non-​stop soft rock music at levels that prohibit concentration. No amount of complaining seems to change this (including to patient rep). Having cancer is stressful enough without having to tune this obnoxious sound out. Why do we have to be subjected to this? The staff hates it, the doctors hate it, the patients hate it (I’ve asked). Since the waits can be up to 2 hours, this truly affects the quality of care. If my network, allowed it I’d be at Sloane Kettering.

It’s also called the Cancer Center. Superb, patient-​friendly service from ALL employees.

OK, one more update and I’ll stop.
I went back a few weeks ago for the procedure I was supposed to have in November 2013. My doctor gave me the correct referral on January 8^th, in her office. I watched her fax the referral to NYU Langone, but I still insisted she give me a copy, because I knew NYU Langone would send me home if I didn’t give them my copy, even if they already had the copy from my doctor in their hands.
Anyway, I make my appointment for about two weeks after my doctor sent in the referral to them. I took my copy as well. When I get there, first, the receptionist says «OK, you’re all set.» A few minutes later, she goes in a second time to see the radiologist, comes back, and tells me the radiologist won’t do the procedure. Why? Because my doctor had made a mistake on the date on the referral and put 2013 instead of 2014 — a common, beginning-​of-​the-​New-​Year mistake. Long story short, I didn’t get sent home. I begged and pleaded and was extra-​nice, and I got lectured by a fairly snotty girl about 10+ years younger than me as she handled my boobs, but I didn’t get sent home.
Lecture girl very sternly mentioned that my insurance may or may not cover my procedure, because all follow-​up procedures need to be done within 6 months of the doctor’s recommendation for follow-​up. Which is way rich considering they’re the ones who did not honor my appointment in November.
But once again, the actual doctor who gave me my results (damn near on the spot) was completely lovely, and the doctors are this place’s saving grace.
My advice to you:
–Proofread your referral before sending it in. The people at NYU Langone are extremely and painfully strict. They have to be, because NY state does not make it easy to have a mammogram and has hundreds of rules and regulations governing how many check-​ups you can get, referrals, etc.
–The lecture girl fully and unapologetically admitted that the staff sucks at proper and constructive communication, both within their office and with their patients. It seems they are making NO PLANS to improve that, so it is up to the patient to study up on NYS mammography law, or whatever it’s called. I’m completely serious.