One Medical Group

I work in healthcare and have had both good and bad experiences. The doctors and health professionals here are fantastic. They spend time with you and get to know you, so the visit is not just about the illness; but also about how other things in my life may be affecting my health. I feel heard and cared for. In addition, I am seen on time and have been able to get in when needed for urgent care. My PCP is the best and the NPs I have seen are also great. I appreciate being able to communicate via email with my doctor (though I try not to bother her too much, doctors don’t get paid to email with their patients). I even did a telehealth visit to get Rx for something. Awesome. Highly recommend.

Called to get an appointment here and after going through the process of insurance and etc., the women tells me about this «membership». Of course she tells me after I waste my time on the phone with her getting this appointment AND the worst part about it is she didn’t directly tell me I had to become a member to be seen here. I had to ask, «so if I don’t become a member then you won’t see me?». So she was going to let me come in for my appointment and then be pleasantly surprised when I arrive. What a joke.

This was, without question, the best primary care doctor’s visit I’ve ever experienced. The office aesthetic is warm and humanizing; and you feel like you’re receiving more of a home visit from your doctor rattan than visiting a typical clinical (cold) medical facility. You certainly don’t feel like a patient on an assembly line.
Very nice staff. Docs included. It’s worth the membership fee!!! So glad they sent me a random flyer in the mail!
The offices in the Financial District have great views as well! A doctor’s office with natural light!! Outstanding!

These people think they are running a ‘different’ kind of medical group. Well if you like doing everything on line and little conversation with people this is the place for you.
If you like tied dyed T shirts and staff that are young but are clones of the people of the sixties, this is the place for you to go.
They will meet and greet you like they love you, but hey this is all a lot of bs. They still want and take your money and they kind of invented or reinvented a membership fee in addition to paying your co payments and balances due after insurance has paid.
The worst problem about this place is that they staff are fairly young and rather inexperienced. The desk, the phone people, even something as simple as getting copies of medical records.
With regard to some of the reviews… Big deal you are seen on time. That’s because they are rushing out the door the patient who was before you — brighten up to that reality. Quality of care here is based upon volume not care.
Sad for a doctors office. I rather wait 45 minutes and know my doctor is giving me all the time I need versus a 3 min visit.
The problem is that patients have become consumers and in doing so have now decided to rate and rank professionals such as doctors based upon such stupid things as punctuality. Only ah patients would use this type of system to decide whether a doctor is good or not.

Love one medical group. The annual fee is annoying (I unfortunately can’t use HSA $ on the membership fee), but it’s worth it. As they say on their website, appointments start on time, which is priceless when you have to get back to work. Everything is online including your medical records, and they email you your lab results (so nice to have a record of your own results!). I hate calling anywhere to make an appointment, so their online scheduling is perfect. You can see all of the different availabilities at different offices.
I see Jenne Wax — and she’s fantastic. She’s personable, thoughtful and very smart. I recommend her as a PCP without hesitation.

I was seen on time. PA Angela Gliatta was great. The staff seemed eager to help and friendly. I don’t think I would go anywhere else!

It says on their website that you don’t need to be a «member» to use this Doctor’s office. Yet when you call to make and appointment you are told you can’t make an appointment unless you are a member.
Not cool… One medical! You shouldn’t turn people away that can pay for your services just because they aren’t a member of yours… especially if it says, right on your own website that you DONT need to become a member. Clean up your act and no I won’t be coming to your offices, nor will anyone I know.

Selecting my pcp here was the best decision I’ve ever made considering I am a health freak. The office is impeccably clean, the front desk person is so helpful and friendly, and my wait time was less than 5 minutes. They really do treat you well here. They’re all very happy to help you and it is truly sincere. They have an annual fee which is quite pricey but if it is your first time they will work with you or provide you with a waiver form. I have an HSA card that my employer contributes to once a year so I gladly paid the annual fee after being told that it helps their office. I am very impressed with the quality of service.

Save yourself the trouble. They do not take Affordable Care Act, and they never told me this and still charged me my annual fee last year.

One does not… simply move to New York and just find a great doctor. After years of searching. this is what healthcare should be.
As soon as you exit the elevator on the 45^th floor, there are kind front desk associates that are helpful, knowledgeable, and kind. There are no employees in the background constantly stressed and yelling at insurance companies. Rare for NYC! (+1)
I have three complex diseases– so believe me when I say I need good healthcare!
I see Dr. Patel and I knew even from the first visit that she was going to be great. She’s integrative, too, so she helps work with me to find a good regimen of supplements as well as medication.
Sure, it’s a $ 200 fee for the year, but that’s only $ 17 each month. It’s totally worth it for health. Easily.
I guarantee you’ll save hours of time from calling to schedule appointments, trying to get in touch with your doctor, & reminding them to call in prescriptions.
You can e-​mail your doctor quick updates or quick questions, and they’re pretty quick to respond. They’ll also e-​mail you an automatically generated referral form seconds after your appointment that also accepts your insurance; they take that legwork out for you.
There are many reasons to never leave NYC… and this is one of them.

They ended up refunding my yearly annual fee and my copay for my visit, so I’m happy this was resolved, but I still would not recommend going here.

The office manager and the phlebotomist got in touch with me regarding my review /​experience to rectify. Updating my review from 3 to 4 stars for that.

Wow what a great doctor’s office. My experience was great here. I made an appointment with Jenne Wax after having looked for a primary doctor for so long. When I got there I was greated by a very professional receptionist who took my insurance card and escorted me to the waiting area where there was water with lemon to drink. My appointment was at 4:30pm and Dr. Wax came to the waiting room to introduce herself at 4:28pm, talk about on time! I was asked about my previous medical conditions and family history. I was also asked about my eating habits which was great because doctors in the past have by passed that question and I make it a point to mention I’m Vegetarian. After my appointment I was escorted back to the front desk and was told I can come back as a walk in to do blood work because the lab was closed which wasn’t a big deal because I went back today and was tended to in 5 mins of me walking. The phlebotomist was also great she found my vein quickly and with ease she was also very nice and engaged me in conversation which was a bonus!
BTW The $ 200 is not mandatory to be seen they just offer it because there are certain things insurances do not cover so they pull it from your $ 200 membership. But again it is not mandatory.

Carrie Bowler is fantastic!

Clean and comfortable setting. You really get what you pay for here with respect to service.
Appointments are on time and last a full hour. The staff is really helpful and accommodating.
If you need a blood draw, you don’t have to schedule an appointment. You show up anytime between 8 – 12 and 1 – 3 and they’ll fit you in. The phlebotomist was also really nice and gentle with the needle.
Looking forward to actually visiting the doctor

This is the best doctor’s office in the world. It’s so easy to get an appointment, even on the same day. Once you walk in, they take you immediately. The doctors are friendly, knowledgeable, patient, and thorough (I saw Dr. Manisha Patel when I had a respiratory infection & Dr. Jenne Wax is my PCP– she is absolutely wonderful). Both times I’ve gone to this office, I was completely blown away by the level of customer service. Plus the lobby has a gorgeous vista (with a view of the Freedom Tower) and even the bathroom overlooks the Statue of Liberty. Furthermore, you can communicate with the office AND your physician via e-​mail. Which is only made better by the fact that they actually ANSWER YOU in a matter of hours. It’s tough coughing up the $ 200 a year, but I’d be lying if I said it wasn’t worth it.

I’ve never thought of going to the doctor — even for a check-​up — as an enjoyable experience. Even though I’m super healthy there’s always a little anxiety involved with my annual visit. I thought the same would be true here, but from the second I walked in the door, I was immediately relaxed. It’s not your typical doctors’ office.
The offices are bright and clean. The waiting area (and it was a short wait) offers water, decent magazines, good music and a cheerful staff. The good vibes didn’t end there. The doctor herself came out to greet me and led me to an exam room which doubled as her office. Before I so much as put on a gown, we sat down and talked about my medical history, why I was there and any concerns I had. She was thorough, listened and asked follow-​up questions when appropriate.
I was in and out of the appointment in 30 minutes but never felt rushed. In fact, if I’d needed an hour I’m sure she would have taken it. At the end, she even gave me her card so I could email her directly with any questions and results from my recent blood work. When have you ever had that kind of access to your doctor? I felt like I finally found a doctor who would actually act as a partner for my health care needs.

Wow, I am so impressed by One Medical Group. I was having a really hard time finding a primary care physician who takes my insurance (United Oxford) but also has good reviews online. I was initially put off by the $ 200 sign up fee, but after spending way too much time searching fruitlessly, I gave in and signed up.
I am so glad that I did! I was able to find an appointment the exact day and time I wanted, and my appointment with Dr. Manisha Patel started exactly on time. Their offices are gorgeous, as others have noted– breathtaking views of the water and the Statue of Liberty.
Manisha was very knowledgeable and spent almost an hour with me. She took a detailed history beyond what I filled out in the really convenient online medical history form that you do in advance, and made a lot of suggestions about what could be wrong. I liked that she included what some might consider «alternative» treatments for my issues like a Neti pot, specific probiotics, breathing/​meditation, etc., in addition to more traditional Western meds.
She followed up just one hour later on email with information I needed, and she sent in a prescription to the pharmacy right while I was there. I love how everything is seamlessly organized online– your records, making appointments, sending Rxs to your pharmacy. You don’t need to make a separate appointment to get your lab work done either, it’s a walk-​in service.
So far so good!

ok, after a bunch of visits my tune has changed a bit. You will have no issues finding a doctor the same day somewhere in this city, very likely not far from your home or work. That’s great! The offices are beautiful! If you get mad about a service issue they wave your co-​pay, or leave you a Starbucks card! Yes, the place is run like a spa, or hotel… but the way they run the offices means that any special instructions (like please have the doctor fill out these forms AS SOON AS THE BLOODWORK COMES IN) mean nothing because the guy who handles the fax machine 5 miles from the office you visited doesn’t know there is any urgency… so regardless of the fact that I kept following up, my blood work sat in a stack elsewhere for days waiting to get entered into the computer. Its all so strange.
There’s gives and takes to this model, it makes me miss the sort of crotchety middle aged women I’m used to running Doctor’s offices who know everything about working in Doctor’s offices.
In addition, the doctors are generally young and I find it disconcerting that they are behind a computer for the majority of my visits I’m used to giving histories to someone on a laptop, but this is full on desk and monitor… my doctor even was looking up treatment options for my skin infection (previously misdiagnosed by a different One Medical doctor) on the computer… I guess the thing is I may be showing my age here… but you don’t get the feeling of expertise when you come in, its like they really are just Googling stuff, just following some standard list with no independent thought involved. Its weird, and I had to eventually go to a dermatologist who was surprised at the treatment I was advised on (after speaking to three people!) so yeah, I’m not way into one medical, but I’m not quitting either, cause finding a doctor is this town is hard.

I was able to make a same day appointment AND I’m not even from the NYC area/​office.
I was visiting NYC from San Francisco, and had a little emergency. The office was easy to find and the staff was great. Very friendly, and accommodating.
On top of that, they have absolutely breath taking views of the city, it made me hope to get sick in NYC more often. :P
My only reason for knocking a star off is that there was miscommunication between One Medical and the CVS that I needed to pick up a prescription from. Everything worked out in the end but I had to do some extra calling around to figure things out.