OPTYX

Thank you to Joann, Mark and Dr. for taking such amazing care of me! This is one of the only places that carries current designer frames (Celine, Chanel, Oliver Peoples, Dita, etc) on the UWS. They also take my VSP which will discount my frames. So it’s all a win-​win for me. I am a perfectionist/​type A personality and they were very patient with me and answered all of my questions kindly. I must have spent 2 hours there (bc I am such a perfectionist trying to find «my» perfect frame) going thru a bunch of frames and deciphering my insurance (they have online forms which I filled out b4 my appt so they had everything in order ahead of time which was awesome!) with Joann. She worked with me and was amazing! My glasses arrived within a week (so fast!) and were perfect! This is def my go-​to spot. So happy that I found them. Thank you all at Optyx on Bway and 68^th Street!

They wasted me 2hours but got nothing done. This place is terrible! DO NOT GO!
They failed to tell me that they need the SSN number of my family. They did not leave me any message but they said they did. LIARS! They spent half an hour looking for my insurance account because they input a wrong birthday. And then they said they did not have enough time to do the examination and asked me to reschedule. SO ARROGANT! I arrived in time. Why should I pay for their mistake?! SO STUPID!!!

OPTYX is the best place ever! Great frames, great customer service. Mark went above and beyond to make sure all was perfect with my prescription sunglasses. Can’t say enough good things about the service. Definitely recommend to anyone looking for high quality eyewear.

I give Dr. Chen 5 stars; she is nice, helpful and knows what she is doing. But I am writing this review because I felt that the manager was impatient with me as I asked questions about what my insurance covered, and basically made me feel like an idiot for having to go over this more than once. I was tempted to walk out the door before my exam started, but I needed my eyes checked. Net net, Dr. Chen is great, I think she also works at the Chelsea office. I won’t ever go back to this location unless I want to be ridiculed by the manager.

I’m not typically one to leave reviews, but I just finished an eye exam and glasses purchase at Optyx and I have to say I was very impressed. The store front is small but has a good selection. I was greeted right away and helped through the registration process. They were even patient as I sorted out an insurance issue in the office. Everyone was very friendly, Dr. Chen was wonderful, made me feel comfortable and was very efficient but still explained every step of the way. Then the fun part — picking out frames. I wasn’t really sure if I wanted to buy today and if I did I wasn’t sure exactly what I wanted. While I browsed Issac proactively looked up my insurance coverage so he was ready when I first started asking about pricing of lenses and the process, but never once was pushy. After I expressed interest he suggested a first pair for me to try on to get a feel for the shape that I like. His first pick was perfect! I had to finish up part of my exam at that point and when I came back he had four other options for me to try on and test out before deciding — his first pick was perfect and I left feeling great. Thanks Issac and Lisa — I’ll definitely be back!

I went into to Optyx with a specific pair of sunglasses in mind. After trying them on and not being «wow’ed», Isaac stepped in and saved the day. Isaac really took the time out to find the perfect fit and style I was looking for. I walked out with an amazing pair of sunglasses that I get complimented on all the time. I will definitely return for any future eye/​sunglass purchases as the customer service was supreme!

I popped into Optyx on a whim after seeing some gorgeous frames in the window and i am so happy I did! Beautiful and unique prescription glasses are my signature, and I’m always on the lookout for opticians with a great selection, attention to detail, and who know what they are doing. Isaac and his team at Optyx are absolutely wonderful, and surpassed my expectations on all fronts!
The store carries beautiful, high-​quality and unique lenses, and Isaac is incredibly knowledgeable, friendly and professional. He and his team strike the perfect balance of being attentive while also allowing shoppers to peruse and try on different frames. They all have a wealth of knowledge and are also happy to give suggestions and recommendations. I only went to browse and left with a gorgeous new pair of glasses! You guys have a new customer for life!

great customer service and friendly staff. super knowledgeable. would recommend to anyone!

Below is a copy of a letter I sent to the VP of OPTYX which sums up my feelings about the store and its salespeople:
To Whom It May Concern:
I wanted to write you as I have been a customer of your Broadway and 69^th Street store for many years and recently purchased two sets of lenses for frames that were purchased there a number of years ago.
Last week I was introduced to your new salesperson at the store, Isaac, who in my opinion had a plethora of knowledge about your product and took excellent care of me both pre-​sale and post-​sale. It is people like Isaac that maintain my loyalty to your store.
Thank you for having the presence of mind to hire people like Isaac into your company and much personal thanks again to Isaac!
Kind regards,
Matt L

I’d been going to Optyx off and an for years, and I’ve had issues with them, but laziness kept me going back there for exams and various purchases. After today, I won’t go back. I had switched insurance this year and had an extended conversation over the phone with an employee at this store about what my insurance covered. The person told me that it should be all covered. I show up for my appointment today and am told that I have to pay an extra $ 60 for the contact fitting fee. First of all, this contact fitting fee is a ridiculous scam. I know many places charge this, but really, when I’m just being handed the same contacts that they’ve prescribed to me for years, I have to pay extra for that?
But what really bothered me is that they wait until I“m in the store to tell me this. I might accept this as a simple mistake by the employee if it were not my experience over years of shady behavior and upsell from this company. A year or two ago, I was told that I need to change the lenses in my glasses since the prescription of the lenses are too strong for me. Hmm, I had those lenses done by this very same company, and while my contacts prescription has been getting stronger, you’re telling me that my glasses prescription has been getting weaker? I did get suckered in and got the lenses of one pair of my glasses changed. Even with insurance, they cost me at least $ 400. Optyx wanted me to change the lenses in my spare glasses, too, but I refused. And honestly, I can’t tell the difference between the two pairs of glasses.
I also had a problem with the pair of glasses I had altered by them (the metal they used to attach nosepads kept turning that area green), and when I said that I think that the wrong kind of metal is being used, they said that it was turning green because of the my face touching the nosepads. Uh, since this hasn’t ever happened to my other glasses, which I didn’t have altered by them, and since the nosepads should be touching the wearer’s face, I don’t think it’s a problem with my skin’s chemical composition. I had paid over $ 800 total for the frames, alteration, and the lenses, and now they’re reduced to being my spare glasses since the nosepad area keeps turning green.
And seriously, when I see 14 reviews for a NY business, and pretty much half of them are written by people outside of the city, I have to wonder at the validity of those reviews.

This is a great neighborhood eyewear store. I did not need a prescription (I already had one), so no exam — but Vladimir helped me and he was awesome. they have a beautiful selection of frames and great service. I would recommend it to anyone without reservation!

If the DMV is going to force me to get an eye exam in order to renew my license, I might as well go to a place that I know will have great service. The gentleman at the front desk who made my appointment was very hospitable both on and off the phone which made scheduling a breeze. I was seen by Dr. Chen, who was thorough and very informative about each detail of my exam and results (she cares about my eyeballs, she really does!). She even helped me pick out eyewear after the exam, which was super fun because she and her staff gave me their honest opinions while they patiently waited as I tried on over a dozen or so frames.
Optyx has other locations too, with slightly different styles of eyewear catering to the neighborhood clientele. I look forward to checking them all out!

I have many frames from Optyx over the years (used to be Gruen). The service seems much improved with the new ownership. I asked about new frames on a new pair of glasses that I thought was too large b/​c I couldn’t get them to fit; instead, Kelvin adjusted them to a perfect fit, saving me from buying a new pair! I went back with another pair that needing adjusting, and again, Kelvin tweaked and got it perfect. He understood just what to do without me having to explain. He has a masterful touch. He and Isaac are service-​oriented, very helpful. Makes a big difference b/​c these glasses are sitting on my nose all day, on and off, and need to be just right! Lovely place to shop. It’s nice to see a shop that seems to enjoy its customers, and really want to see them happy.

I stopped by Optyx as I ran out of contacts and had to order more. The complete staff at the office is super friendly and helpful. Dr. Lisa Chen answered all the questions I had regarding my eyes & eye exam. Jenni & Isaac gave great recommendations on frames I wanted to try out for future purchases. Will definitely be back in the future.

I’ve been putting off my eye exam and getting new lenses for a year. I tried Warby Parker’s and wasn’t satisfied. Finally, through a friend, visited Optyx and I thoroughly was satisfied. Look for an employee named Enoch. He was thoroughly helpful throughout the entire day. I didnt even know I had vision insurance that was correlated with my medical insurance — he checked it out for me just in case and so he saved me a ton of money as well. The eye doctor was knowledgeable and extremely informative about the stye I had going in and everything else I needed to do that day with my contacts. I was given samples to try on when I told them that my old contacts weren’t the best. They let me try on every pair even those out of my budget and they were very friendly and helpful.
I totally recommend this chic store.

My 2 year old daughter stepped on my glasses the other night when I thought I had put my glasses in a safe place, but was obviously wrong. Brett Schumacher at Optyx was awesome — super eager to help me out. He worked his magic and made my glasses MUCH better than they were. Super grateful to him. :)

They will treat you right absolutely the best glasses place I have ever been to, go there! We will be ordering from them and we live in Montana! Customer service was amazing!

I’ve been looking for an eye doctor in the city for a while and I went to Dr. Sara Dawson for a routine eye exam. I needed to make a Saturday appointment and easily made one on their online website. Dr. Dawson was extremely nice and helpful. She answered my general questions about eye care and provided recommendations on my prescription for my glasses versus contacts. She had great customer service and I was done after a 30 minute appointment. I definitely would go back again!

Walked in off the street. I had banged up my glasses and needed them adjusted so I could make a movie in 15 minutes. They were very friendly and accomodating. The technician warned me before hand that there was a risk of breaking the frames. He avoided doing this and they fit like new. I would highly recommend them

Awesome staff. Helped me quickly saved a bunch of money. They are worth helping!