Performance Footcare of New York, PC

I highly recommend you do not choose Dr. Butts as your podiatrist. Do not be fooled by his slick web site as I was. He is all talk and no action.
At my initial appointment, Dr. Butts said he was going to do several things to help address my issue, but he didn’t do any of them. He never ordered the MRI he suggested, saying, «Oh, I thought my staff did that.» He suggested that I get blood work done, but his office could not receive the results by fax from the lab so I had to go back to the lab myself to pick up the results and email the results to him! Dr. Butts also said he would arrange for me to get a specific treatment, but never did it. Finally six weeks later I got a call to arrange the treatment. At that point I had already seen another podiatrist who arranged for the same treatment on the spot in my first appointment.
In addition, his office staff members are incompetent. I originally made my appointment online, but then changed the appointment by phone with the staff to the day before my original appointment. While I was en route his office, I got a voice mail from a staff member saying, «I know you are coming in today but I am just calling to confirm your appointment for tomorrow.» When I was getting an x-​ray done, I had to tell the staff member where the bone that was fractured was located in the foot so he could set up the x-​ray properly.
Furthermore, Dr. Butts charged out-​of-​network for his services but I had been assured by his staff upon making the appointment that they took my insurance in-​network. There was a question about my insurance, and I almost cancelled my appointment because I only wanted to establish a relationship with an in-​network doctor. His staff said they had checked on it and everything was fine, and I also gave them a billing code that my insurance company gave me so the services would be billed in-​network. Later when I received paperwork from my insurance company for Dr. Butts, everything was billed out-​of-​network. My insurance company did some detective work and found out that Dr. Butts has some other offices where he bills in-​network for my insurance, but at the location for Performance Footcare he charges out-​of-​network. Dr. Butts either does not inform his staff how he bills, or his staff knows and they lied to get me in the door.

Dr. Butts is an excellent podiatrist and a compassionate doctor. I had been struggling with foot issues for a long time, especially tendinitis due to my flat feet and collapsed arch, and I sought out Dr. Butts because of his work with runners and other athletes. Other podiatrists I had seen previously had told me I should just quit running and otherwise did not listen to me closely enough to get to the root of the problem.
Dr. Butts was attentive, thorough and kind, and I feel that he made more sense of the structural problems in my feet more than other doctors. He also set me up with a great pair of orthotics that allowed me to return to running, something I love to do! Before this, I could not run any distance without a lot of pain. Now, I don’t run as much as I used to, but I am able to get out there a few times a week, which makes all the distance in my personal happiness.
I am very grateful to Dr. Butts for being so helpful and for being attentive to the reason I sought out his help in the first place, in that I wanted to return to running! I find him to have a really exemplary manner with patients and to be a great listener – so important in a doctor. I recommend him to everyone for their foot problems, and especially if your feet are getting in the way of pursuing what you love, you should make an appointment with him!