Quality Florist

They do okay

I never write negative reviews but I just have to for this company because I have never experienced this level or disorganization.
My birthday was on Monday and I am in school and when I had gotten out of class for the day I had 2 missed calls and voicemails from random numbers. The first voicemail was from the delivery person for quality florists explaining that he could not get into my building to deliver the flowers and was buzzing my apartment but I was not there to accept them since I had no idea flowers had been sent to me. That is not the company’s fault at all, how would they have known I would be in class. One of my nice neighbors who walked by the building when this was all going on offered to the delivery man to hold onto to flowers for me until I arrived home from school. They would not let her do that which I also don’t blame them for because for all they know she could have stolen them. What REALLY bothers me is that the second voicemail I had on my phone was from my neighbor (who never even had my cell phone number!!). The delivery man gave out my personal phone number to someone and asked her to call me as well because he thought «maybe I would answer her phone call?» Luckily I know and trust her but for all the delivery man does not know that! SO unprofessional and unsafe!
2 hours after the missed calls I called back the delivery man with no answer 3 times. Than I realized it must have been his number not the company’s number because his voicemail had no recording accompanying it. So I researched the company and called quality florists directly. At this point I was still so excited that someone sent me flowers! The lady who answered the phone was very pleasant and I offered to pick the arrangement up myself at the store because I felt badly about not being home when they were meant to be delivered and since my school schedule makes it hard to get daytime deliveries. She insisted that they could be delivered to me and there was no need for me to pick them up. She had told me she would have someone come that night (this was around 5). I also had asked who sent them so I could thank them she told me someone named «Kathy». I know no one named Kathy. I found out the next day they were from my sister KATIE. Needless to say the flowers never came that night and I got no call saying they weren’t coming.
My sister complained to the company.
The next morning (Tuesday) I received a call from the company and they asked when I would be around for delivery, once again I volunteered to pick them up since I didn’t get out of class until 4. She assured me they would be delivered at 5:30 Tuesday night. Once again… No flowers ever showed up.
My sister at this point just wanted her money back because I wasn’t going to be home at all Wednesday and the flowers were most likely already partially wilted.
In attempt to resolve the situation they told her they agreed that since I wouldn’t be in town Wednesday the company would just send me a new arrangement on the following Monday. At this point I was frustrated but happy I would finally get to enjoy the flowers. The company ask when I would definitely be done with school so I would be there to get them. We confirmed Monday at 4:30.
Yesterday (Wednesday, when I told the company I wouldn’t be in NYC!!!) I get a call from a disgruntled driver who is at my door with the flowers. We had already agreed that I would get a new arrangement on the following Monday! There is clearly ZERO communication between the delivery drivers and the people working in the office answering phones.
We will see if I ever get these flowers on Monday.
I am just extremely frustrated because what was meant to be a simple nice gesture from my sister has turned out to be a major headache for the both of us. Flower delivery shouldn’t be this complicated and a company should never give out someone’s personal phone number to anyone, regardless of them being a neighbor. I hate complaining but this was the worst customer service experience I’ve ever had.

The most frustrating experience trying to get flowers from a friend. Customer service from both the store and delivery person was absolutely unprofessional and rude.

Best Florist in town. Great value — super nice people.
Nick and his Sister are the nicest and always take care of things at the top level!

Awful flowers. Stay away from them! I ordered flowers for my son’s 30^th birthday. I was expecting a premium bunch. What I received was pitiful (10 little flowers under 1 foot) in a miniscule vase, and the worse was that flowers were not fresh. Some flowers were already wilted and half of them started losing their petals the same day they were delivered.

There flowers always seem to last forever, my wife loves getting flowers from them. Very creative

Delivered a day late. Poor costumer service in coordinating a delivery – long story.
Flowers were already wilted and the box was full of water (the vase half empty).
Worst of all, I sent my boyfriend a picture and they were not even close to what he had ordered. And not near the quality of the price paid.
He had ordered through a flower site that uses a variety of stores. I have always had outstanding delivery experiences from other florists. He is going to call to request they never use this place again.

This florist provides gorgeous lobby arrangements to my building every week, and one is more stunning than the next. It’s the first thing you see going and coming each day, and it makes everyone smile. I have used them for local delivery of arrangements, and recipients have always been completely thrilled by their arrangements, and deliveries have been on time. I am a fan!

When I am in New York City visiting my little old aunt, I always stop at this shop in her neighborhood to buy a flower arrangement for her. The owners are pleasant to talk to and I am posting a photo of the finished product.

Friends sent me a fruit basket for Mom’s passing. The fruit was over ripe dented and totally unedible. So I called, I just wanted to tell them so they would be more careful. I did not want anything. But they wanted to make it good and said they would send another basket. It never came. If I am typical customer I can’t see how they are in business. Stay away there are more then enough places that will provide this service.

Yesterday was Valentine’s Day. I had ordered two dozen roses for my wife the day before. Went to the shop, placed the order in person, told them it had to be delivered by noon. You can guess where this is going — nothing. No delivery. I called, several times. They did not answer the phone. Finally, at the end of the day, I walked over to the shop to cancel the order. They told me I’d have to wait five-​to-​ten minutes for someone to process a refund. I wanted to support a business in my neighborhood — NEVER AGAIN for this place.

Horrible Florist. They are extremely unprofessional. I have gotten two flower deliveries from my boyfriend from here. I thought the flowers were pretty enough but when I sent him pictures he said they were nothing like they were supposed to be. First delivery they forgot the card (which was important for me to understand) and second delivery they forgot the box of chocolates. Once the chocolates were delivered (which was the next day as they didn’t see it was important to fix the issue on the same day), I was equally as sad as they were a $ 2 box from Walgreens. DON’T ORDER FROM HERE.
If you order from any website (like 1800-​flowers) request that they not use this florist as this florist is a member.

I received a call from this place as someone had ordered me flowers. I was at work, so the message was to call them back to schedule a delivery time. I have called them back 3 times now and each time i was told that they have to find my order and call me back. 3 times now they have not called me back to schedule a delivery. I’m not sure if they cant keep the orders straight, or if they just don’t care. Either way, steer clear of this place!!!

My mom ordered me an arrangement of Daisies and Pink Roses. I noticed that after 1 – 2 days, the roses started drying up faster than the daisies. I called and explained this to their employee, and I had a brand new arrangement delivered to my office within 1 hour of making the call. I will definitely be using this florist again, they had great customer service and a prompt response!