Radisson Martinique on Broadway

11:10PM on a Tuesday. Long flight, and a long train ride into the city. Tired, hungry and anxious to just check in and get to bed. Get to the reception desk with nobody ahead of us. Wait 10 minutes before someone tells us, «I’m wrapping up for tonight but someone will help you shortly». Another 10 minutes go by and the «manager» walks up to say that someone else will help, as if checking in is a task done by one special person. By now there are five people behind us. Finally after more than 25 minutes we get checked in with a not so happy check-​in lady and up to our mediocre, «cozy» $ 300 per night room. Can’t wait for the rest of our experience here.

The thermostat in my room had two settings. Cryotherapy or tropical rain forest. There was no in between. There are either icicles hanging from the room mirror, or it’s fogged up from the steam.
The staff is a bit harsh about the 11am checkout. Getting them to extend it to the more reasonable noon hour took several conversations. What’s up with that?

Room was nice. Woke up earth to street noise outside my window. Didn’t appreciate a $ 15 per night «facilities» charge on top of the room rate which means the room costs you more than advertised.
Restaurant below I considered Sub-​par. The steak I ordered medium rare came out well done. Quality of the need was below average.

The hotel is located in a thriving part of town, with a subway station just outside the door. There are many stores, restaurants and bars houses in the neighborhood. The hotel is about a mile from many Broadway theaters. Madison Square Garden is nearby, as is the Empire State Building.
The room that we had was fairly small, but this is New York, a place with expensive real estate. However, the room was clean and comfortable, with up-​to-​date furnishings. The lobby is attractive, with ornate decorative elements and a beautiful tile floor. The staff people were helpful, and for us made a special effort to accommodate a change that we had asked for only one day in advance.

This place came through with the amenities! Located in a convenient location, especially if you’re in the city for Broadway. There’s no shortage of entertainment with restaurants and bars within short walking distance. Even though in the cold it might feel a bit longer. Okay, but the real MVP of this place is the breakfast! The breakfast buffet (which we received for free) (blessings) is amazing. I filled up on blueberries until I could see blue! Also do you know how expensive they are outta season?! (Blessings) the staff was super sweet and the doormen made me laugh. Thrive on, my dearest hotel.

Spent last night at the Radisson and could not have been more pleased. First, the location was perfect. With a subway station right outside it was perfect to zoom uptown for a concert at the Beacon Theatre. Second, the check in process was a breeze. Third, our room was great. We had a king bed room. It was very clean and well appointed. The heat room temperature was great, and was very easy to control. The bathroom was clean and well appointed. Would definitely come back.

I loved this hotel. Rooms were clean bathroom was clean and the staff was awesome! Also the rates are not to bad and if you check in o Unilocal you get a coupon for 20% off your next stay. They accept cash and as long as you don’t damage the room you receive your $ 100 deposit back after the cleaning lady checks it so don’t try anything funny. The only downside is no free breakfast :(

I just got home from staying at the Radisson Martinique for two nights over the weekend. My mother and I traveled from upstate to check out some wedding dress boutiques. I saw the hotel on
and could not pass up the price and location of this hotel. The website had average reviews and I was happy to find a hotel so close to the garment district and penn station! I have to admit I read some of the reviews on Unilocal as the train was approaching penn station and started getting super nervous. Everyone was complaining about the rooms and I thought oh no. what have I done. I am basically taking the time to write this just to tell you that these people must be reviewing the wrong hotel? Or maybe they were expecting some kind of miracle after they got an amazing deal on
or another site? Like maybe someone would be awaiting their arrival and roll out the red carpet and feed them grapes in bed?
The staff at the Radisson Martinique were so wonderful! My mom and I checked in pretty late after a long day of traveling and were welcomed by a very nice front desk associate. She made us laugh and after her computer crashed gave us a drink voucher for the delay in getting our room keys. The location was fantastic. We were in walking distance to almost everything we needed to get to. The king sized room was pretty spacious for NYC and the bed was very comfortable. I would stay again for sure. Please note that this was a leisure trip so I cannot really address the wifi issues everyone else states they had. I can say I watched a Netflix movie and had no issues. I was on the 14^th floor.
The room was clean. It didn’t smell. The A/​C and heat worked. The bathroom was actually bigger than mine at home and I found the hotel to be so charming. It is a historic building so if you are looking for a hip hotel that has been completely redone with Ikea furniture this might not be the place for you.

For the price, it is a very nice choice. It is not recently decorated, however, I think it is clean and spacious. The room service even fold our clothes.

I would’ve given 1 star, but I went with two because the doormen were exceptional. Polite, friendly and willing to offer suggestions for different places to go. Ideal location. The rooms were satisfactory, but despite paying $ 13 for the «upgraded internet», it was very slow (advertises you can easily download and stream movies). Not so much.
My real disappoint happened my last day. I had a very poor experience this morning when the front-​desk and housekeeping/​bellman came to wake up up 2 – 3 hours before I was was due to check out. My brother left at 4 a.m. with his flight, paid for the room & parking, but indicated he did NOT want to check out since I would still be staying in the hotel until 11 a.m. When I tried to explain this to the bellman (who persistently beat on the door), it was shrugged off. I was intending on staying another night, but will take my business elsewhere.

Really fantastic location. I stayed here with a large group for a business school trip. I wish we had been able to have an early check-​in, but it was not the end of the world. The elevators are very slow and on the older side. This place was way bigger than I thought it was and very busy. I almost got into it with the lady at the breakfast buffet because she would not believe me when I told her that I was there with the MBA group. All she had to ask was the name of the Executive Director who joined us for the trip. Instead, she made me go down to the lobby, get the woman, and come back up with her. Really, woman? No one else had the same issues, so it was extremely frustrating. Otherwise, it was a fine stay.

This hotel is okay. Check-​in and –out were swift. All the hotel staff are very friendly. I am a satisfied customer but there are some things to mention.
The free internet is slow. The carpet is outdated and had a bit of a smell. No minifridge standard. The first hotel that could/​would not lend me a pair of scissors.
But the subwaystation is literally around the corner. Which is a great advantage. Macy’s and many other shops and restaurants in the neighborhood. Our rooms were on Broadway but we had no bother from the streetnoise.

We checked in to the Radisson for a six day visit and we are in day two. Just wanted to post that we are quite pleased. The checkin process went smooth and I asked for a room overlooking Broadway. I had reserved a king as well, which is hard to find in NYC So far the hotel has been very nice. The room is clean and nicely done, a little small but this is NYC. The view is amazing! The best part is the location. I wasn’t sure, but one of the things that got me to book here was that the hotel is above a Metro subway. So just steps out of the front door we have hopped on the Metro to go uptown to times Square and the show. We have been down to Greenwich Village and Union Square and also walked to another line only three blocks away to go to the Metropolitan Museum of Art. We also plan to go to Brooklyn which will be easy.
It is also nice not to be in the middle of Times Square but close enough to get there quickly. I know the hotel only gets 3 stars but for the price and the location I am quite pleased so far. I will update later.

The first thing I must say: The door men rock! They will joke with you, even sing and have fun. Plus, they are always on it. The convention staff are incredible, too. They were exceptionally helpful and kindly checking in to ensure all was going well. They must be under different management from the rest of the hotel.
The hotel promises a lot, but once you get past the gorgeous lobby, it really does not deliver. It is seriously overpriced for the craptastic rooms it offers. The beds are pretty comfy and the cleaning staff are on it, I’ll give them that. They work hard to keep this dated place clean.
It looked like whoever furnished the rooms just got whatever they could at a clearance sale. The furniture literally did not fit in the room! The bureau, which doubled as the TV stand, actually stuck out a few inches into the bathroom entry. The desk doubles as a night stand because that’s the only place it fits. The cabinet that held the coffeemaker and should have held a microwave, but didn’t, had a giant hole underneath where a mini fridge should have gone. When I called down and asked where my fridge went, they said the rooms aren’t supposed to have them. Then why have the furniture designed to hold it?
One of the bellmen brought me a mini-​fridge, which was awesome service. Again, assuming different managers here. He was going to put it in the fridge hole, but because the room was kind of slapped together, the cabinet actually covered enough of the socket that he couldn’t plug it in. So, he plugged it in up above, with the coffee maker, and left it just kind hanging out in the middle of the room — entirely blocking the only way from the bed to the bathroom (because the desk chair blocks the other side). I ended up clearing off the shelf above, lifting the fridge up there, and putting the coffee maker on top of it.
Then I set off to find the ice machine. After walking to the ends of both hallways on my floor without any indication that an ice machine existed, I called the front desk for directions. The gentleman told me what room numbers were nearest it. I set out on what became a Lord of the Rings-​esque trek. It was so far away (five hallways, several turns, no signs at all, you just have to have faith it exists) that the ice was nearly completely melted by the time I got back to my room. Thank goodness I boo-​boo faced a fridge.
The next morning I went down for breakfast. There is a big sign that says, «Complimentary Breakfast!» right outside the restaurant, so I was planning on that. The sign sits on a coffee stand with leaded and unleaded coffee, hot water, tea bags and the usual sugar array. They do not offer cream, only milk and fat-​free milk. Yech.
Anyway, I followed the sign that said, «Breakfast is being served on the Mezzanine level,» went up the stairs, and landed in front of a sign that said the breakfast buffet costs $ 39.99.
Forty bucks for a «complimentary» breakfast? Even if they were bringing me poached peacock on solid gold plates with Dom Perignon mimosas served by men wearing nothing but loin cloths I wouldn’t pay that much for any buffet. Plus, uh, I don’t think I’m stretching here, complimentary means you don’t pay. I asked the hostess where the complimentary breakfast was, and she said it was downstairs. I said that there was no food downstairs, only coffee, and she said, «Yes.»
I went back down to the front desk, grabbing the sign on the way. I showed the desk clerk where it said «complimentary» and asked where the breakfast was, because I couldn’t find it. She said, «There’s coffee.»
Coffee is not breakfast. When I told her such, she cocked her head like I had just blurted it out in Swahili. «There’s fruit,» she said. No, there is not any food at all on that table. I pointed again at the sign and tried to explain, once more, that a complimentary breakfast should not only include food but be free. That’s what it means. If they don’t offer a complimentary breakfast, then they cannot have the sign up.
She asked me my room number, looked it up, then told me that breakfast was not part of my reservation.
I honestly couldn’t tell if she was extremely rude or just extremely stupid. I took a breath and dumbed it down as much as I could, «If I had to pay in advance for something, then it was and is not complimentary. If you do not offer a complimentary breakfast, then you cannot have a sign up that says you do.»
She offered to call the hotel manager. By this time I was so hungry and frustrated that I had lost the will to live. Plus, I had to run if I was going to go up a block to grab a real breakfast and not be late for my conference.
As I turned to leave, I heard her make a call to the restaurant, «One of your signs is at the front desk,» she told them.
Unbelievable.

So I’m a little princess who can’t be bothered to take the LIRR home after a late night, so I’ve stayed at my fair share of NYC hotels (one night at a time ofcourse). Therefore, I know that unless you’re getting a suite, the room is gonna be pretty damn small. It’s usually just a matter of how recently it’s been updated.
However, this room was pretty spacey. King bed, desk, bathroom, and even room for a couch and a coffee table. Which is nice, because I like hanging out in my hotel room, to have a drink, and not lay down on the bed getting all sleepy before its time to go out.
The negative — this hotel didn’t have a fridge. There was a space for a fridge, but I had to call the front desk and «request that one be brought up.» Turns out, it didn’t even fit perfectly in that spot. My view also consisted of my fellow-​hotel-​goers rooms.
I didn’t try the restaurant or bar, so I can’t speak for that, and there wasn’t a pool.
Bottom line, it’s a decent NYC hotel. Good location if you’re in need of the LIRR, (or most subways as it’s by the Herald Square lines as well as those located in Penn), and you have plenty of room to stretch your legs. I mean, you’re in the city, how much time are you really spending in that room anyway?

let me start by saying that I should have trusted the Unilocal reviews when I read them before booking my stay! the worst customer service I’ve ever encountered ever during a hotel stay. I checked in march 14, 2015(my birthday) and checked out march 16,2015. I booked and prepaid for this stay a month and a half in advance online. I called 2 – 3 times prior to my actual check in throughout the several weeks leading up to ³⁄₁₄ to be reassured of an earlier check in. I was told I would be guaranteed this special request because it was my birthday. upon arrival this was not the case. check in went from guaranteed 1:30 to 4pm to then our actual check in at 5:30p in the afternoon because a guest checked out late. which I was not told nor is that my problem. when I checked back at 4p the lady actual processed my card for $ 50 without my knowledge for a deposit for our first night. so then when I actually checked in at 5:30, $ 100 more dollars was held for our 2 night stay. a total of $ 150 was now being held instead of $ 100 for a 2 night stay. stay with me here, it gets worst…
I wake up the next morning to a charge of $ 102.08. I’m fuming! I go downstairs to the front desk to figure this out. no one seems to know where this random charge came from but tells me it will get credited back in 5 – 10 business days once I check out. so they now have $ 252.08 of my money being held. there’s more…
I check out on march 16^th. I was adamant about getting a receipt because I wanted to make sure my balance was $ 0 and I would no longer be charged. I’m back in Washington DC by 5:30 on the 16^th. wake up on the 17^th to yet another charge from this hotel of $ 152.08!!! how is this possible? when I’m no longer in the state, did not sign anything saying I authorized this. why is my card information still in your system once I’ve checked out? I’m beyond livid at this point. I call my bank and report fraud because at this point I feel like I need to report suspicious activity. I obtained a new debit card as well as acct number because of this.
And let me just tell you they did nothing except apologize and not return my email. I’m sorry but just a simple apology is unacceptable to me. I will attach pics so you guys can see the charges. I’m not one to post bad reviews. This is my first. I stayed in room 1410 which smelled like cigarettes and did not have working heat. I travel 6 – 8 times a year for work and this by far has been the worst hotel experience in life. You get what you pay for. Stick to Major chains guys! 5 star ratings and up! I did myself no favors by trying to save money this time! NEVER EVER AGAIN!!! Thanks for making my first time in NY a horrible mess!
I would like to now add that Susan has not contacted me after I sent an email with my contact info more than a week ago… just adding to the lovely customer service!

Botchy customer service via the phone, left hand and right don’t synch on parking rates and garage locations, and customer loyalty isn’t shining through and through to even Gold members like me with a gazillion Club Carlson points. I fear for those less loyal for I can’t see how quality in service could be worse!
King rooms are small and being on Broadway in Midtown produces a lot of traffic noise even up on the top floors. We «had to upgrade» to a penthouse just to sustain a degree of accommodation travel normalcy in this overpriced Midtown hotel for quality isn’t the name of the game. In fact I’m sure most employees act as if they’ve a day job different than one in the hospitality industry for their attitude in general is seriously lacking in friendliness!
I’d say this is a solid 2 – 3 star hotel usually and perhaps for a Radisson it gets a bump up by ½ compared to other for being in NYC and the hub of Midtown with access to a lot of tourist driven and mainstream branded business options but just enough out of the mosh of Times Square to be enjoyable. If it weren’t for me having a million Club Carlson points after using their VISA I’d pass in a heartbeat to be elsewhere in NYC. Trust me, I accumulated points without regard and use for way to long. Had I known this is what my points would get me I’d never have used their VISA to start…
In case you’re still reading and want to really know, I specifically downgraded this review to 1 star because of the long list of horrors we experienced with inappropriate desk staff making under their breath comments, poor management incapable of realizing they’re talking to a customer (often more like barking), and our room initially not having sufficient hot water — forcing us to move rooms three times in three days! Just imagine packing and unpacking that much and how much precious fun was NOT had because of it. I’ve less than 3% of my reviews that are 1 star so this was painful to write but hopefully helpful for others who dare to venture here.

Great service and fantastic location. The Empire State Building is right next door. They gave me free breakfast, always great. The breakfast was standard continental but free! I presented at the hotel and audio and video worked great. I wind return for business or for pleasure.
Room was pretty big for a NYC room. Very clean and staff was very accommodating. Great view.

This review is for the conference area only! It is primarily focused on the restrooms, as I may be scarred for life…
I attended a conference at this hotel and am pretty sure I would never want to stay there. The elevators weren’t working properly so you had to wait a very long time to get to your floor.
The conference room was relatively clean but the chairs were not. I had to switch chairs because the dirt on the chair was fresh enough to stain my clothes.
The bathroom at first, seemed clean enough. After about 3 hours, it was disgusting. The automatic toilets were unpredictable — either not working at all or flushing when not expected. Many of the toilets were clogged with «stuff.» There were no hand towels by the sink and there was some black thing on the ceiling that I suspect was either big dirt or a really big bug. The stalls did not have individual waste receptacles in them, so women were leaving their trash on the backs of the toilet seats. Shame on the women for being pigs, shame on the hotel for not providing proper waste receptacles.
About 90 minutes later, a member of the cleaning staff was in the bathroom with gloves on, but she was busy talking on her cell phone and not cleaning. When she left, the bathroom was STILL a mess. About 2 hours later, I saw the towels were restocked and the stalls were cleanish. The floor was wet by some of the toilets — not all the floors were wet, which made you suspect with what they were wet with…
The restaurant in the hotel was nice enough but $ 3.77 for a cup of coffee? Only Starbucks could get away with prices like that!!!

Good accommodations at an historic hotel from the turn of the 20^th. The birthplace of the PGA to boot. All the expected amenities of a «grande dame» hotel. Subway is located just outside the main entrance. Only disappointment was our being evicted from the mezzanine dining area by employee «Poppi» — who clearly wanted to dine in peace. Peculiar, given that we were the guests. Nonetheless, an enjoyable stay nonetheless.

Hotel bien placé sur Manhattan… C’est très certainement son meilleur atout… Pour le reste, c’est acceptable pour un hôtel New-​Yorkais mais rien d’extraordinaire dans le décor et le confort…
Petit déjeuner assez moyen… On trouve nettement mieux a l’extérieur de l’hôtel !
Il est recommandé d’utiliser les coffres a disposition dans les chambres pour sécuriser ses objets de valeurs… Quelques histoires de vols y sont répertoriées… Mais je crois que ça s’est amélioré…

Also für ein Hotel dieser Preisklasse sollte die Klimaanlage/​Heizung nicht rattern.