Rga Mechanical Corporation

Do yourself a favor and NEVER use this company. The incompetence, lack of professionalism and total absence of educated customer service made the whole experience an absolute nightmare. The only two things they did OK were to book an appointment and to bill me (without ever giving me a quote or sending me an invoice). The AC unit that needed repair was supposedly going to be returned over the weekend (don’t be fooled, they are closed on weekends) and 10 days later the unit was still not in sight, not to mention this was the middle of the summer. After many attempted calls repeatedly answer by rude staff telling me they would call back but never did, I ended up going to the warehouse in person twice to get it sorted. It took them a while to find it (scary, when you think it’s their job) and eventually had someone to come to the apartment. And of course it got worse. The handyman on the premises didn’t seem to know his job. As it turned out the next day, the neighbors below us complained there was a leak coming from the ceiling. The pipe has been damaged as he was screwing the unit back together. The company sent a team again and the handyman didn’t find anything better than putting a plastic bowl to stop the drain and blame it on a piece of missing rubber. Had he known his job, he would have noticed in the first place if a piece was missing. That’s why I paid that company over a thousand dollars for. Eventually the super fixed the problem. RGA/​Figlia & Sons has never acknowledged their mistakes and blamed it on the building. I sent out a memo in my building to find out I wasn’t the only one who suffered from their terrible business.

I am a frequent Unilocaler and this is my first review.
I contacted these guys for service on my 2 McQuay a/​c consoles (1 compressor replacement and 1 filter cleaning) I discussed my unit and needs at length over the phone, received a quote and booked a service call for the soonest possible time, 1 week later.
When I returned home at the end of the day of the service call, my doorman confirmed that the tech had been there and received my written instructions and contact info. However, when I entered my apartment, neither unit was cooling and it appeared that nothing had been touched.
I was unable to contact their office after 6pm (phone rang out) and when I reached them the next morning, they couldn’t find me in the system and said someone would investigate and get back to me. No one did.
I rang again and asked to speak with the original salesperson (always get a name!) and after some hemming and hawing he informed me that the tech had indeed been to my apartment, but had not brought the correct tools to remove the compressor (even though this was the description of the service call!), so he left.
I asked why no one had contacted me, and he said he thought I knew about it. He further told me that they receive 80 calls a day and it is difficult to keep track of all of them.
I asked why the tech didn’t service the other a/​c unit, and he said that since someone would have to come back anyway, there was no point in fixing just one.
I asked why they would send a tech on a service call without tools, and he reiterated that they are very busy juggling everyone who wants service as they have many, many customers.
They now have one less.
I contacted Mega Air Conditioning, who were able to come the same day and charged me less.
** NOTE: On one of my calls, someone answered «Figlia & Sons». I suspect that this is the same company or affiliate. If I had known this, I never would have booked them based on the Unilocal reviews under that name.

Contractors like RGA will always attempt to take advantage of the general consumer. While other companies gave me a hard time by not calling me back, I had to get RGA through the door first to tell them the compressor for my McQuay Water Source Heat Pump was under warrantee after their diagnosis. They originally quoted me $ 895, but when I insisted I’ve already confirmed (many times) it is under warrantee, I’ve even given RGA the phone number to their Parts department as well as the serial number to my unit. (You need to make it easier on people — not for contractors, but in life in general). So, instead they gave me a quote of $ 395-​$ 495.
No surprise when my unit was returned and installed a week later, they charged my credit card $ 495+tax. The screws they used to reinstall the unit were different and there were two missing. They were not able to test the system as apparently water was shut down for maintenance in my building, so they had marked on the receipt they might need to come back and do so. They also left the unit on all day while I was at work (my electric bill!!). After turning off the circuit breaker a few times, I finally got it working.
3 stars is in the eye of the beholder. When a neighbor highly recommended them and paid them $ 1700 to repair two of his heat pumps, he wasn’t aware of the warrantee (not a lot of people do, nor does an average consumer or contractor cares to perform administrative due diligence). Well I saved $ 400 (a new compressor is $ 600+), and I hope I inspire people to do a little work. You don’t have to be in construction management like me to assert yourself when dealing with contractors, just organized.