Rite Aid

It’s unbelievable how rude they are. We’ve been there several times and it’s always tha same story… It seems cashiers took a training on customer UNSATISFACTION.
Definitely a NO GO place!

Another good example of how employees can have a negative impact. The cashiers are simply rude. Long line meantime they’re busy chatting while the customer waits to be charged. The manager seems unaffected; I guess they need a district manager visit or regulation.

They fill scrips. The day staff is stressed out, and help is not super bright (maybe an exception here and there) and prone to mistakes followed by wide-​eyed apologies and monosyllabic grumbles. Mr. Sheik Salman and Andrea M ignored my insurance (10 years as a customer) when I filled a new scrip. Suddenly the price tag was obscene and they pretended I had something to do with it. Overall horrible experiences and dismal customer service coupled with very odd memory lapses in their «system» lead me to believe there may be an upper management issue here.

I’ve been going to this pharmacy for 15 years for my medications and lately I’ve been getting the worst customer service ever. This is the only store where my doctor prescribes me the medicine. I asked him to change it to different location but no luck. This is by far the worst customer service ever. Long lines as usual. I went to drop my prescription to this guy name PHIL in the store and he completely ignores me. This guy was absolutely doing nothing — reading newspaper and talking on the cell phone and to make matters worse, he tells me to come back after 3 hours when I don’t see the soul in the store. This is my third encounter with this guy who refuse to do his job in timely manner. He asked me to come in an hour after I reported this to the store manager. I just came back from the ER and need those meds ASAP. It took him over two hours to give me 7 pills. Worst customer service ever. All other employees including the manager is very helpful. It’s this guy who doesn’t like to work. I’ll change to the private pharmacy if I see this guy there again.

This review is getting 5 stars solely because of the pharmacist that has been helping me. I think she’s a manager or something like that. Long brown hair, forget her name.
She’s freaking awesome! She works so hard and is so accommodating. She Ben asked how I was doing on a medication and actually cared. I was blown away.
Please keep her!

I came in here to grab some snacks and toiletries during a short trip in New York. The store had everything I needed, and although it was very crowded, I didn’t experience a crazy wait time or poor customer service. Good location.

Great stock. Poor customer engagement. Lines are a mess too. It wasn’t clearly organized… but ehhhh it is a pharmacy and I was getting a snack not a blood transfusion.
This was my email to RA customer service in response to their comment on my review.
«Thanks for your prompt response. My experience with this store was great as far as stock is concerned. Great selection of everything! BUT the way the lines are set up makes no sense. Other reviewers agree so this seems to be an issue you’ve been made aware of in the past.
The reps on the floor are not very engaging BUT my cashier actually had her cell by her and checked it instead of calling me up to pay. When at the register personal phones should not be visible. Me paying should be your only priority».

They still have no clue to fix the cashier lines issue. Duane Reade knows to make one line that has the next person go to whatever cashier is available. Each cashier having its own line is a disaster. I have seen physical fights break out because of the confusion at time. And if I have seen that the STORE has seen it. I think they like the drama.

I do not like this rite aid. The cashiers are super slow and every aisle is jam packed with stuff so its very difficult to navigate. I usually try to avoid this rite aid at all costs but it’s conveniently located next to the C E train stop.

I have been a customer of Rite Aid on 50^th and Broadway and it’s the most chaotic, horrible place imaginable. I thought I could live with the crazy aisles, bad organization, rude staff because it was convenient, until now. I went to refill a prescription and they refused to do what my insurance company said they needed to do for it to be covered by them. No matter that I didn’t have any pills left. Even though Rite Aid in Michigan had filled my prescription with no problems a month earlier. They still refused. Thankfully it isn’t a life saving prescription! These people should all lose their jobs and the chain should start over. They have lost a long-​standing customer, and they deserve it. DON’T SHOP THERE. They don’t deserve to stay in business!

Very slow cashiers. Wish I wasn’t so lazy. I really should have walked a few blocks to the Duane Reade. The store was very disorganized. I could not find anything I was looking for. I am not one for giving bad reviews but save yourself the aggravation & walk the few blocks to the Duane Reade.

Filthy. Terrible, illogical layout — impossible to find anything. Checkout has separate lines for each cashier — prepare to be infuriated as someone who got on the line next to you finishes paying long before you’ve made it to the cashier.
Did I mention how filthy it is?

This place is horrendous. The aisles are poorly laid out so it’s impossible to find anything, they have a crappy selection of everyday items, and the lines to the cashiers are arranged in a way that creates chaos instead of having one solitary line like every other drug store.

I once overheard a tourist with an awesome caribbean accent say: «This is a junky-​ass store, I would not bring my kids here» — and I have to agree. This particular rite-​aid is perpetually in restock mode and has those plastic containers stacked 8 feet high in every aisle. Either they aren’t hiring enough people to restock/​organize shelves, or the current people aren’t doing much.
The checkout lines is another experience altogether; I don’t think I have been here once without seeing some type of altercation/​confusion during checkout. There are usually 3 – 4 cashiers and NO lines or separation between them, so people get confused as to who’s next. Another thing is, the lines are separate, which is the absolute worst way to do any checkout. That means if you have Coupon Cathy in front of you, you’re plain effed for 15 minutes. Some guy who got on the line next to you 5 minutes after you is now speeding off to do awesome things while you’re stuck in line in this «junky-​ass store.» This place needs to do what almost every store does and make ONE line that filters into the different cashiers, so that the person in front of you does not affect how long you wait. It’s the true model of fairness. I hope the management reads this and makes a change.
They get 1 star for sometimes having decent sales. Otherwise, this place would be an easy 0.

An around-​the-​block geezerette, I watched this location being constructed and shelved, i.e. I am one of their first customers and have added thousands of $$ to their pharmacy coffers alone. That being said…
They stock my favorite oil can brew (the green label) for an amazingly low price and I have purchased it there for years for that very reason. Yesterday, the cashier asked for ID. Really? I am ## years old and look every day of it; «Sorry I don’t have any identification on me, call your manager over please.»
Well. The surly manager sauntered over demanding that I present ID in order to purchase the beer (mind you I have other items on the counter for purchase). Again, I explain the above and, finally frustrated at the absurdity of the situation, suggest he check my ten year old prescription record. His response: «I’m not checking nothing (sic)!»
I walked out without buying anything and will return only to claim the $ 5 credit remaining on my RiteAid card. Bartenders do not card those who are obviously way over the legal age – why should store cashiers? The rude manager, whose name I was told is Jay or Jamal, is in dire need of customer support training… or perhaps good old-​fashioned home training (to say nothing of a summer school repeat of Rudimentary Grammar 101). RiteAid has lost a dedicated customer: Hello Duane Reade, Walgreen’s, and CVS – all within walking distance, all clean, spacious and customer friendly.

Crowded and slow and without any self checkout options. Generally dirty and disorganized too.
Very poor layout, especially with regard to checkouts. They should just do one line with little ropes rather than try to have three lines running perpendicular to traffic patterns. It’s impassable at times.
However, they did have the battery I was looking for along everything else I needed and they don’t lock up their razors, so I have to give them props for that. The bottom line is if I can get what I need, then I give a decent rating so that’s why three stars.

Very busy store. I don’t have a Rite Aid customer card so couldn’t get the discounted, advertised price. All I wanted was Trident gum, $ 1.49 pack when it was on sale for $ 1 but I’m not a RiteAid member so…
They have Herr’s potato chips, made in Pennysylvania. I bought 3: Ketchup flavor, $ 1.69 for 3.7 oz. It had a big old picture of Heintz ketcup bottle on it but didn’t taste anything like ketchup. Sour cream and onion was the best, 99 cents for 2 oz. The Crab chip flavor, 3.5 oz for 99 cents was gross. Not sure what it tasted like, but suppose to be like those crab seasonings, tasted like Bay Seasoning you buy to cook raw seafood. My Segrams ginger ale 20oz was $ 1.89.
The cashiers are really slow and even ‘tho they could see the lines were long, they’d joke around and did thank customers for waiting. Nothing grand about this store.

THIS PHARMACY MADE AN INSTRUCTION LABELING MISTAKE THAT WOULD HAVE KILLED ME IF I HAD FOLLOWED IT.
Luckily I had paid strict attention to my doctor’s instruction and knew it was wrong. When I called and told them what had happened, the guy said, «Sorry, but we’re all human and make mistakes.» ARE YOU F*ING SERIOUS? That’s your response to a potential literally fatal error?
That is on top of handing me an incomplete fill without informing me it was incomplete, AND having no system to notify me when the fill would be ready.
To say nothing of the fact that the pharmacy cashiers are a**holes, and not just to me. I’ve seen them be incredibly nasty and unsympathetic to elderly war vets. Evil.
Plus the store is absolutely filthy, and poorly organized.

Stopped here to pick up drinks on our way back to the W on 47^th & Broadway after picking up dinner from Empanada Mama on 9^th & 51^st.
It’s a bit on the cramped side, slightly cluttered, and surprisingly has a line at 11:30pm on a weeknight in the first week of March. Still, from an out of towner’s perspective, it’s a much better place to buy essentials than anywhere within a one block radius of Times Square.

This place is literally right next to my apartment. Otherwise, it’s not too nice of a Rite Aid. It’s small, narrow, and the checkout line is inefficient as hell. Ok, I understand that you have separate lines for each register, but WHY put a shelf right in the middle of where people are lining up!?! I’ve never really seen any sales going on here, and actually when I think of it, it’s cheaper to order everything on Amazon.
The nice thing is that they do have most of the household items that you do need. The beer selection is decent too, so when I fell lazy it only takes me 5 min to go out and be back at home with alcohol. Maybe I’m biased because I love Duane Reade, but this place needs a serious makeover.