Second Time Around

FRAUDS! I have consigned at several places all over the city. Second time around is the WORST. I have consigned at a few locations, it has been a while because the people that work there are always rude and do not know anything about fashion. Anyway, I decided to give this location another try.
The new manager took a lot of stuff, I asked her what the items would sell as otherwise I was not going to leave them. She gave me a range of price points. OF course when they actually listed the stuff, it was much lower than quoted, when I called they were VERY rude and callous. I decided to let it be, I then noticed a few days later that 2 expensive items sold for $ 20-​$ 30, because there was some sort of major discount, this was on the SAME DAY that they were dropped off at the store. I tried contacting them several times and the corporate office and no one has responded.
there is obviously something very shady going on and to be frank when I had consigned with second time around years ago there were ALWAYS issues of merchandise missing (disappeared from the store) this has happened at EVERY location and that speaks to the culture of this company.
There should not be huge discounts the same day or first month that items are in the store and items definitely should not go missing. I have NEVER had missing items at any other consignment stores…
They are thieves and they are giving themselves discounts on customers merchandise and taking the cut out of the customers cut. It is really wrong…

This store is incompetent. I consigned two dresses and they made it seem like sending me the confirmation/​tracking email was the most difficult thing in the world. I kept following up but was still never given a login to track the price and status of my dresses. Finally I went back in frustration to simply pick up my dresses, and was told they had both sold. I never would have known this, or gotten my checks, had I not literally stalked them. They didn’t seem particularly apologetic or concerned, either. Not sure what the problem was, but I definitely won’t be consigning here again.
(Also, I am talking about the location at 79^th and Bway, but there is not a Unilocal page for that one).

Brought two dresses to consign. One was sold, the other wasn’t. I’ve been traveling a lot for work and wasn’t able to pick up the unsold BCBG dress so called asking if I could come in two weeks when I returned from the west coast. The woman was sweet and said that was fine, she’d hold onto it.
Upon returning, I called to pick it up and another woman answered the phone, brusquely informing me it was gone. I told her I had previously called and spoken with her colleague, who had assured me it would be set aside to be picked up once I returned from the west coast project. This woman told me she was the new manager and the girl I’d spoken with (whom had been very nice) was fired. She annoyedly told me everything was donated, that she did it herself, and when I mentioned that I specifically called from the west coast to let them know I’ll be coming for it and please set it aside, she clearly couldn’t give a rat’s ass.
One would think donating a $ 200 dress in spite of a clear request not to due to extenuating circumstances — and in turn receiving a promise that it wouldn’t — would justify some empathy, or even an apology. However, all I got was rudeness and attitude. It’s fine, I’ll let it go, but even over the phone I could tell the new manager is a pretty trashy character anyway; I have a very strong feeling she went ahead and «donated» my dress to herself. Yes, that’s downright shady, but what was particularly annoying was her indignant tone, as if she’s doing me a favor in telling me she’s keeping my dress. So totally unclassy and ghetto.
Don’t consign with this location — the manager lacks integrity and uses the store as her personal lost and found. Too bad because I used to think STA was a luxury brand that aspired to all things tasteful and classy. Clearly their staffing choices have fallen short.

For a consignment store, the prices were outrageous. The clothes were nice. Nice brands. But way too expensive for my wallet.

DONT SELL HERE! I’m currently an experienced luxury brand reseller on eBay and decided to consign last summer since I was going to be out of town for a period of time. I brought in two bags two consign; one of them being a pricey Louis Vuitton bucket bag. When attempting to consign, the two very unprofessional and juvenile salesgirls were creating a dramatic stir while trying to kill a large cockroach that was hiding. At that point, I was so stressed with my travel plans that I decided to sell anyway. I was given a slip and told that I would receive a call or email once their manager came in to both authenticate the LV bag price both items. Months passed and I kept coming in to check where my bags were. Several months upon one of my visits, I recognized one of the salesgirls and pointed out that I never received a notice (company policy recognizes your items are to be returned within a short period of time if not sold). It turns out she saw my bags being sold, but they were never placed into the system; there was no way I could receive payment, or even have proof that those bags were mine. I later got into contact with the new store manager and she stated that my bags were possibly given away/​stolen/​etc. She also mentioned that the former sales employee who consigned my bag claims that I was making false accusations against her as far as the consignment process. At that point, the manager continued to mention that there was nothing I could do about it but just receive a small payment that she inaccurately priced herself (she didn’t even believe the bid value of the LV bag on my eBay store before I had to quickly take it down due to my last-​minute travel). It was so insulting that I got in contact with Bill Sconcini, the company CEO. He didn’t really do much about the situation either. At that point, my fiancé became involved and suggested taking legal action. It was such a disrespectful mess, but I figured taking legal action would be a bit much for two bags. I decided to take the measly $ 225 that they stiffed me for my two items, a small fraction of the cost of my LV bag. I feel robbed and would never return to this store. Don’t make my mistake and have an equally awful experience. THE EMPLOYEES AT SECOND TIME AROUND MAKE IT EQUIVALENT TO THE MCDONALD’S OF THE CONSIGNMENT STORE WORLD. Tacky and cheap in character.

Really quite annoyed with this store & I’m sad because they have lots of nice things at a fair price but my beef with them is the way they treat those of us trying to consign with them.
Two months ago I dropped off a couple Couch purses, a wallet & a pair of Manolo Blanik flats. About a week later, while I was out of town, I received an email itemizing my items along with the price quotes but I noticed the shoes were missing. I emailed back asking about my flats & didn’t hear back. (I was going to be out of town for several weeks so I was a bit concerned) I emailed again & again didn’t hear back.
Today I went to the store to see what’s going on. I was informed that the flats were pulled from the inventory just because. (There’s absolutely nothing wrong with them. The reason I’m selling them is because they are too big on me, if not, I’d keep them). They also sold one of my leather couch purses for like $ 30!!! which I only got $ 11 for it (WTF! I could have gotten more selling it on my own on Craigslist!) and now the other purse with its matching wallet is missing.
I was informed that the girl who took my pieces is no longer working there. Which, honestly, I was not surprised to hear because she was snobby & I’m sure she messed up according to the mess she did with my things. I will admit that the girls who helped me out this time were a lot more helpful & are working on resolving what’s going on with my missing purse & wallet.
Go for the deals but beware about consigning here. Yet again, this company has failed me. :-(

I like the clothing selection well enough and it’s convenient to my house, but the employees are so obnoxious, it’s worth it to me to ship myself to another part of town. Last week I tried to sell some clothing and it took a few minutes to even be acknowledged, then I was made to feel like an idiot because I didn’t know I needed an appointment. Then, even though there were three employees standing right there doing nothing except acting pretentious and gossiping, no one could see my stuff for almost a week. Laters, baby.

I’ve come in here a few times really wanting to buy something and failing every time. It’s more like a really over priced buffalo exchange than an upscale consignment boutique. The employees are also pretty unprofessional, they are really casual and use a lot of profanity in their loud personal conversations about their coworkers. One of them was sweeping up while customers were in there and leaving big dust piles (see photo) all over the store. The location on the UES is 10 times better.

They’ve done okay selling my stuff. But the store seems to have a hard time figuring out its target customers. Brought in new Fly London 3.5″ cork wedge sandals in May and the manager nixed them as too trendy for «conservative» Upper West Siders. Two months later, a new manager rejected the same pair because «the heels aren’t high enough.»
Not complaining because they do take many of my things. But the merchandise and quality are all over the map, leading to an odd, unfocused mix and slow inventory turnover. Some STA policies don’t help: like, taking summer-​only clothing consignments into early August. That’s fall in NYC! From a shopper’s perspective, you have to dig, dig, dig.

If you’ve got unwisely purchased and thus unworn clothing in your closet, this is a great place to get rid of it for some money. You won’t necessarily make much money, mind you, given STA’s frequent sales, but they do a great job of selling what they accept. Definitely worth your while. Take only clean, barely worn (if worn at all) items, though. High end-​designer handbags do well, and you get higher commission on them as well.

Having found some great items at the location downtown on 7^th, I had high hopes for this one. I love the UWS dearly, but it’s probably the least stylish/​fashion conscious neighborhood (in my opinion) so this definitely has an impact on the selection here.
The most notable pieces I’ve seen here were a tiny vintage Chanel purse (marked at $ 3,000) and a pair of Weitzman heels. Let me tell you, girls, I did a lot of digging. At the downtown location today alone I tried on a Tibbi skirt, BCBG and Marc Jacobs dresses, Steven Alan skirt, YSL jacket, and 3 pairs of J Brand jeans.
The prices are also a bit baffling. I saw two dresses from brands I’m very familiar with marked at only 10% less than the retail price — not 10% off of $ 500; 10% off $ 150.
This location needs to make some connections and find better sources.

I love this store! I originally went to locations in Boston (since I use to live there). I love this consignment shop, because they are well priced and they have a variety of high-​end and lower-​end designer fashions. The other great thing about this store, is they have a «sale» systems, where every week more and more items go on sale (like the original Boston Filene’s basement). Thus, prices are based on how long and item has been at the store. Thus, anytime you shop there is lots of items 20%, 30% or 50% off. I went to this location recently for the Summer Sale, Most things in the store were 70%. I got an amazing vintage cocktail dress for $ 20, a pair of brand new prada flats for $ 70, and a brand new brown maxi dress for $ 20 (retails for 200.00). The staff is great at this location too and it’s one of the biggest STAs in NYC. I recommend checking it out for yourself.