Sephora

The people were helpful
But they were out of so much stuff
Even the perfumes had nothing left in them
I was there to get 2 and they were both sold out
If you know your the highest volume store have inventory

I was nervous to go to the Times Square location for fear of it being too packed and not being able to get assistance, but I ended up having one of the best Sephora experiences due to their incredible customer service. I was assisted by Jaye in the skin care department and she could not have been more knowledgable and helpful with all of the products I inquired about. She knew everything from the locations the products are made to the ingredients and she helped me find products that would work best for my specific skin type. She even gave me a sample of an expensive product I was hesitant to buy but wanted to try out. I will absolutely be going back and asking for her help again. Thank you!

The worst Sephora I ever been. Customer service is horrible. I saw good reviews for Glam Glow Supermud clearing treatment online. So, I decided to check it out at Sephora. When I got there, there was only one box of that item on the shelf and the box was damaged. So, I was just standing there deciding either to purchase the item or not. In the meantime, this staff came up to me without saying anything and put more items on the shelf. So, since she was there, I told here the box was damaged, just to let her know and she said «you are not using the box». That was rude from her side. She shouldn’t work in retail with that attitude. If I am spending $ 69 for a treatment/​mask, it better look presentable. I was pissed that I decided not to buy the item.

Since this is in Times Square, you can expect this store to be packed. It was, kind of overwhelmingly so, but there were plenty of people on hand to help you find items quickly. I didn’t like that I was overhearing some of the employees sniping at each other while I was browsing, but I totally understand how it can happen working in this area. So busy!

This is a review for their custom makeover. I came out of here looking like a clown prostitute, it would be hilarious if I didn’t waste 2 hours and then had to rush home to redo my own makeup.
Not only did they highlight my entire face to make me look like I had texture where I had none. They smokey eye looked like a black eye.
My eyeliner looks like a panda and basically they had no clue how to do flattering makeup. As I was leaving, I saw another girl in tears cause she looked so muddy. If you’re going to pay for makeup application go find a pro. They’re amateurs here just trying to hustle you to buy more shit you don’t need.

Girls here are rude, displays always messy, store is like 1000 degrees. Store uptown is way nicer with better employees.

I find the beauty assistants here are not helpful at all. Walking in you are hardly greated. I asked a technician for advice on a makeup removing wipe and she told me to go ask someone in that department. That lady was very busy so I just left. Sad that im a VIB member and spend about $ 120 a month there. Sticking to the upper west side Sephora, it’s not just a job to them

The customer service at this location is amazing. All of the employees were so helpful and understanding. Arielina was an awesome cashier and didn’t bat an eye at my multiple gift cards or multiple transactions.
If you have deep or dark skin tones, this location has the most foundation choices compared to other locations in NYC.

This is a review of the night time «smoky eye» class that was run by A. Love, Jidia and Andrea. I’m only posting my review here because the link they gave me was not functional.
I want to begin on a positive note, the instructors had great energy, and exuded positivity. The stations were clean, set up nicely with clean brushes and product for us to work with. They genuinely seemed to care about your experience and gave detailed, well articulated steps to complete the look.
With all that said… my smoky eye had much to be desired.
First I want to begin with an inherent flaw in the class — they didn’t begin with a visual of the anticipated look. Instead they started by asking us what our struggles had been with creating the smoky eye in the past. I specifically said that I came out looking like a raccoon or as if I had gone 10 rounds with Rocky and wanted to avoid that outcome.
At first the class was going well. They went over about 5 step to provide a foundation element for creating the look. Consisting of eye cream application, concealer, base powder and one color at the «point of intensity» I went through them and was pleasantly surprised at this basic start point. From there it fell apart.
They went over 2 looks — the classical smoky eye and then the more «dramatic» intense look. This included the application of shadow on 3 different parts of the eye, eye liner above and below the eye and mascara (for both looks). The first mistake is that it’s simply too many steps until you get to practice. I took a full page of notes before we went back and practiced again. I decided to try both looks. One on each side to evaluate which one I liked more. Unfortunately I hated my results and felt immediately disappointed… the raccoon look was back. I asked for help from the instructor who declared that she «liked» my result …not a great starting point because it means that there wasn’t an obvious step I missed or technique I fudged. When I told her I felt the black overwhelmed my eye they showed me a modification with a plum… which resulted in me looking as if I went ten rounds with Rocky.
The instructor did seem to want to provide me with a good experience but there was a fundamental break down in our communication. She interpreted my dissatisfaction as a revulsion to dark colors which doesn’t ring true to me. If I didn’t want that smoldering look why would I have taken the class in the first place?
Also, when applying make-​up colors the look needs to fit the complexion. The woman who was the model was a beautiful dark skinned woman and the look was amazing on her skin. I’m significantly lighter and no modifications or suggestions were given based on natural coloring. I’m not a make-​up artist but this seems like a fundamental mistake… I’ve seen how one color can make someone look washed out, while on someone else leaves them glowing. Giving a «one size fits all» for colors couldn’t possibly yield the same level of satisfaction.
I also think they should have listened to our feedback at the start of the class. I specifically said what I wanted to avoid and yet I ended up there anyway. Feedback is pointless if the instructors don’t take it into consideration during the class.
Overall, I think this class has potential. Once they refine their instruction and approach they will do well with this marketing tactic. I don’t blame the instructors at all. They did the best they could with the format given. This is really for the store to improve so their workers are better prepared. I hope this feedback provides them with some much needed direction. I wish you all luck.

I was disappointed in this store. I thought that being the Time Square store it would be great. And being that I’m VIB Rouge I’d get some great treatment and some cool freebies. Nope. crap treatment.
An associate helped me pick out a lip color but once that was done I didn’t really think she wanted to help me with anything else. I felt like she was happy to be rid of me.
Given the location I was really expecting something better.

Pros:
–I like the format of this store — it gets crowded, but there are SO many mirrors!!! and makeup remover/​wipes! Since there are a bajillion people, its nice being able to catch your reflection and test makeup with different mirrors at dfferent lights.
–The fragrance and skin care items are very far from the makeup items, so if you’re looking for skincare, it’s a little less hectic in that area.
–It’s open until MIDNIGHT, woohoo!
Cons:
–It’s hard to find a worker that isn’t busy. To their credit, every worker I’ve talked to has been very sweet to me.
–Crowds.
Overall, I’ll probably still continue to come back to this location, despite the crowds. I love the selection, the format of the store, and I never feel pressure to buy like I sometimes do at emptier locations.

Eh ido muchas veces pero hoy tuve una gran experiencia me ayudaron bastante con mi color de base, solo que no me gusto que lo hicieron muy rápido y no me dieron tiempo de decirles que mas necesitaba gracias de todas maneras muy feliz con mi base

Worst service you can ever get from sephora. This cashier GUY is by far the rudest man to ever work in Sephora. I did not feel welcome as he kept ROLLING his eyes at me. As a paying customer, I believe this BEHAVIOR is INAPPROPRIATE! if sephora headquarters is reading this, please check on your staff, I have attached a photo for you to identify him. He is better flipping burgers than to be giving beauty advice to make up lovers. he kept insisting that I should use the sephora APP card! And that I needed a sephota CARD to look up my beauty rouge insider. Sephora is always great with returns but this guy has the worst service! Didn’t end up exchanging my product. What a poor service for a company that I love. I didn’t pay this much to be a rouge member and be treated this way. He said he would give me the manager but he just gave me another sales associates who was also as rude, her name is LIZ! Beware of this store!

This store is very nice, especially considering the location (I tend to avoid going anywhere near Times Square if I can help it). The people working there are friendly and helpful, everything is well-​organized, and the store is clean, which is an important thing too. I didn’t have to wait to get help, and the line for cashier moved pretty fast. Actually, one of the times I went to this location was to see Lisa Eldridge, and, I have to say, they handled the huge crowd exceptionally well, and deserve a praise from the customers.
Don’t hesitate to go to this store, it is large, well-​organized, and you will most likely get good service.

Love this Sephora. Not because of it’s products or anything because all sephoras are the same but because of its SERVICE. Those girls are awesome.

These places have the worst service for men. We pay for everything our ladies buy and they never have a good seat and security treats you worst than in a night club. Thanks for telling me I can’t sit in any place and not having seats for men. I hate feminists stores likes these ones that don’t value men for what we are. The ones that pay for over priced lipstick.

This is a review on the customer services. To start off, I am a petite person, and I often get told I look very young or sometimes even «too young for makeup» (although I am not that old at all). But I am actually very into makeup and skincare. So yea, I had a long history with sephora, often buying products for myself or friends and family. So here I am, a vib rouge, not to brag, but to prove that I am very involved with shopping at sephora, online or in stores.
So when I walked into this store, no one greets me, or offer to help at all, even though they saw me walk in and that I was searching for something. Just because I look young, or inexperience doesn’t mean I don’t need help or that I won’t buy anything. When I do check out, the girl asked if anyone helped and apologize when I said no. They said a vib rouge member should be treated better than this, but yet, they wouldn’t know what status I am just by seeing me, so who cares? It doesn’t matter if you’re a beauty insider or a vib rouge, all customers deserve respect and the help they need.

This store is located in the heart of NYC’s Times Square. It’s very busy even late night but the service was pretty quick! The line to pay was long but it moved very quickly! One of the staff here were friendly, knowledgeable, & helpful.

FIND MATTHEW!
**PLEASE NOTE: Times Square is my own personal hell. I try to avoid it at all costs.**
I was going to go to the larger Sephora on Broadway & 44^th, but happened to exit the train station at the right corner to find Heaven. It was truly fate that I ended up at the 5 Times Square instead. First of all, living in NYC for 7 years — I don’t know how the heck I missed this location.
I walked in and was greeted right away. I was given a shopping bag and wished well — so nice! Hard to get in the city sometimes.
I went in specifically for Ren Resurfacing AHA Concentrate. Matthew (THE GODSEND) asked if I needed any help which I initially declined. It wasn’t until I started perusing the full Ren line that I concluded I was in need of a new facial routine to accompany the soon-​to-​be-​purchased treatment. I enlisted Matthew’s help. Y’ALL. HE. WENT. IN.; investigated my current regimen, products, habits, wants and needs. He was also honest in every aspect of sale. He didn’t pigeonhole me into one line or up-​sell for the sake of a bottom-​line. Matthew was dead set on helping me find the right products that would fit my needs. What’s more, he even picked out specific samples for me to try when I was on my way out of the store.
ABOVE AND BEYOND. This was single-​handedly the best customer experience I’ve had at Sephora since I was introduced to the Anastasia brow pencil a year ago. Literally helpful from the moment I walked in to the second I left! I even put the address, all the suggestions and routine steps in the notes section of a new contact in my phone: Matthew (Sephora 5 Times Square). I WILL be going back to this location to be assisted in anything else as well as updating Matthew on my progress with the new regimen!

Disappointed in this place. No one even acknowledged me for the first ten minutes I was there. When someone finally did, it was a girl who was already helping someone. The staff seemed to be aloof or preoccupied or overwhelmed or something, I couldn’t quite tell what the exact problem was.
The girl who finally began to help me was in the middle of talking to me when she saw a gentleman carrying a fragrance and, without excusing herself, turned around to him and asked him if he needed help. I have worked retail in the past and know that this was absolutely inexcusable and incredibly rude. She continued talking to him for so long, that I walked away and came back before she returned her attention to me. We were literally mid-​conversation when she did this.
I knew exactly what I needed and was ready to purchase immediately, I just needed someone to get the product for me and answer one question. This turned into a much longer trip than it should have been. The girl who helped me seemed new, as she did not seem to know where things were and was not able to give me the recommendations I needed. As much as I hate fighting my way through Herald Square, I will probably go back to that location next time.

Sephora stop luring me into your stores with all of your awesome beauty supplies. I’ve blown one too many paychecks here and it has to stop… after I check out this eyeliner –_​_​-​«
Amazing product selections, friendly and helpful staff (that I’ve encountered), and great samples and testers that you can try of all the products. Amazing return policy and customer satisfaction.
The branch here tends to be crowded and tight as with anywhere in Times Square. I prefer the one on 5^th ave and 48^th — more space and less crowded.