Spruce & Bond – Flatiron

I generally go to the flatiron location because its closest to my work, but I’ve been to basically all of them so this review applies to all :)
I feel without a doubt this is the best Brazilian wax in the city. I’ve had many different waxers and don’t stick to one person because they are ALL professional, fast, welcoming and results are always impeccable. It’s virtually pain free. And you can always find good deals on things like gilt city so I find it reasonably priced. Brazilian waxes are never the highlight of ones day but if you’re gonna do it, go here.

Visited the (somewhat) hidden gem that is Spruce & Bond today. After painstakingly growing out my brows for a little over three months I was ready for sweet relief (to have a face again)! I handed over a face that could– quite fairly– be likened to a slab of misshapen marble, and Rania, like Michelangelo himself, unearthed two exquisite brows from the indistinguishable mess. Never have I met anyone who understands the importance of brows better than Rania. She is truly an artist. I have heard her called «The Brow Whisperer» and couldn’t think of a more fitting title. And as for Spruce & Bond itself, the experience was delightful. The entire staff was warm and welcoming (Kate is extremely helpful and knowledgeable about the products and techniques). Couldn’t have had a better experience. I am walking on air. Thank you!!!

Never in my life have I been treated so poorly and disrespectfully at a salon. I was absolutely mortified by how they treated me. Not to mention, I was laying on the waxing table half naked. It was so demeaning. And then when I exited the waxing room, the receptionist and my waxer were sitting at the front desk whispering and gossiping about me – how unprofessional!!! To have a bikini wax, it is a very personal experience and one where I would expect the salon to try and make you feel comfortable. Instead, I was berated for my personal haircare routine and told that I was not welcome to get a service. Really shocking how despicable this was. Don’t go here if you have any self respect.

Unfortunately my bikini wax was both one of the most expensive I’ve ever had AND one of the very worst I’ve ever had. I’d come in because the website indicated the wax was special and worth the extra money, and my aesthetician WAS super lovely and sweet, but I found that the process hurt MUCH more than usual and also left a number of unwanted patches of hair. I also very much prefer eyebrow threading to their tweezing – much cheaper and at least as effective.

Jessica is the best. I was beyond nervous for my first (almost) Brazilian laser treatment, and she was very cool about it. She worked very quickly (she was done in 5 minutes) and was easy to talk to while zapping some very awkward places. She is the opposite of my previous gruff Russian waxer in Brooklyn.
The actual procedure didn’t hurt as much as I expected. It hurts less than a wax, and there are only a few small parts that really made me wince. I took a super strong painkiller beforehand and was scared because it wasn’t kicking in… but found I didn’t even need it. (It kicked in later, as soon as I got to work.)
I also had my face lasered and found that completely painless and over in under a minute. Amazing.
Jessica also did my blueprint brows. Fantastic. I love them.
As for Spruce and Bond-​I like it. The staff are approachable and competent, the space is clean and cool, and the prices, while high, are completely fair for the great job they do.

I’ve always gotten my eyebrows threaded or waxed so I was really surprised to show up and discover they tweeze only. I’ve never experienced that before but they say it’s better for you, so why not? I was really wary of trying a new place ever since one place thinned my brows to the point where it took months to grow back but I decided to give them a shot and I’m SO glad I did. I first used Ronia and omg I was OBSESSED with how great they turned out. She kept my brows nice and thick which I appreciate but gave me the perfect shape and that day, 3 separate strangers complimented me on my brows which I can’t say has ever happened in my life before. :) The second time, I was so sad to find out Ronia was on vacation and ended up with Aurora and she was amazing too! So I’ve only had great experiences here. I wish it was a bit more affordable but they are brow geniuses!

I came on the recommendation of a friend, was really happy with the very clean and comfortable facilities and friendly service (love that you can manage your appointments online) Bought a package which was a great deal. I knocked one star off because their estheticians often only use hard wax which is great for some girls but my hair is really fine so it does not work well with hard wax, and on three separate occasions they used hard wax repeatedly in same area which caused a little sensitivity for the remainder of the day. Make sure you are clear about what wax is better for your skin, because it is great waxing spa.

I love Spruce and Bond. Always clean. Friendly team all around. The wax is great — good for sensitive skin, no in-​grown hairs. I have been going to S&B for about 18 months now and will always go to them! Highly recommend.

While Jessica is amazing and lovely, the booking experience was horrible. Spoke to Lindsay from NoHo trying to use up my leftover Gilt package not realizing it had expired. Lindsay claimed they don’t know how much I paid for it; therefore, she can’t honor the remaining sessions (I had only used 1 out of 3 sessions). I called back after speaking to Gilt, Lindsay then was able to look up and find my purchase value. She made an «exception» for me to use up my balance while it is NY state law to enforce retailers to honor any expired coupons to present dollar value. What a dishonest and lousy customer service! If it wasn’t for Jessica, this review would’ve been 1 star. No, I will not return and will not recommend their service to anyone.

Go to Jenny for your brows! She works wonders and really knows how to deal with thick brows. I’d trust her with my life. I have seen Ronia before and she made my brows look like stripper brows by the time I was done. I’m telling you, go to Jenny!

Had Aurora clean up my brows & she was the bees knees :) I am super particular about my brow shape & she was conscious of keeping the shape intact but giving it the cleanest look. She’s very detail oriented which I believe is super important for a brow specialist. Will definetly be booking with her!

I regularly use the brow lab service. Started on a whim from a Gilt deal, and am now a regular customer. I love having real shape to my brows.
Ronia is any eyebrow savant — highly recommend her! I’ve been to a few different brow specialists here, and I think she’s the best.

Always a great experience at spruce & bond! Okite is the absolute best! She is so detailed and really goes above & beyond every session, always making me feel comfortable. This location is beautiful, rooms are always clean and not intimidating at all. I love the little details like the purple gum balls & m&ms when you first walk in. They also have great deals on packages! I’d definitely recommend this place to anyone looking for a wax or laser hair removal service!

I am a big fan of Joey Healy, and since he has become so popular and busy, it was impossible to schedule appointments with him. So I am thrilled that I can still get his tweezing technique from his brow specialists at Spruce and Bond. I saw Aurora yesterday for the second time (the first time was at the UES location), and she did a fantastic job. Very mindful of keeping my shaping, trimming only what was was necessary, and just giving me killer brows. She even tamed the curly ends of my left brow– that apparently happens when you sleep on the same side every night? Who knew.
The only thing I would say about the Flatiron location is that where they have the Brow Lab set up has TERRIBLE lighting. Its literally one spot light overhead. It is basically a dark corner and seems like an afterthought. For brows (or really anything that has to do with the face), you need better lighting. Because of this, all the brow specialists I have seen there have missed a few obvious hairs. I have been to this location on at least 2 other occasions and seen 2 different specialists. Let me be clear– I do not blame them (as I obviously keep coming back). I blame the lighting.
5 Stars for Aurora, minus one star on the light sitch at Spruce and Bond.

Absolute WORST experience I have had getting my eyebrows done in the 14 years I have been getting them done. COMPLETE WASTE OF $ 60. Went for a first time visit to brow lab — the lady took almost NOTHING off my eyebrows, she didn’t even clean them up. She would comb them for about 4 minutes, cut one hair, then look at them for another 5 mins and repeat. After exactly 30 minutes of this they completely dismiss you.
It took 3 tries to get in touch with a manager, who told me I could come back and have someone else do them. This lady did the exact same thing — took NOTHING OFF. No shaping in any form. When I told her I wanted them thinner (I had been growing them in for 5 months at this point so they were essentially a blank slate) she just kept saying she «had done the best she could» and «what shape do I want?» (Isn’t she meant to be the expert?!)
The receptionist told me the manager would contact me — she never did. I’ve called about 5x, each time being told the manager would return my call. 2+ weeks and I’m still waiting.
Overall HORRIFIC experience. I wouldn’t pay $ 5 to have this little done, let alone $ 60. You’re 100% better off spending $ 10 and having them threaded at one of the hundreds of places in the city.

Always a great and quick experience. My usual girl left and I tried Okite. She was super friendly and knew how to keep me entertained during my wax. I always freak myself out and she did a great job of chatting with me and doing it as pain free as possible. Their hard wax is really one of the best. Highly recommend it for a Brazilian/​bikini wax. The spa was formerly Completely Bare and it definitely seems a lot better now. They have new referral services and a lot more discounts. $ 75 is definitely not cheap so I appreciate any deals I can get. Highly recommend it.
They also have a great waiting area where you can do your brows.

I got a coupon for a free eyebrow shaping and decided to go for it. I hadn’t had mine professionally shaped in a while and was losing the shape i had been given at another salon. The man who did my eyebrows was alternatively really nice and really mean. He told me my brows were uneven (one higher than the other) and said I need to raise them less, since i’m beginning to wrinkle on my forehead. I wouldn’t recommend this place, unless I hate you.

It has been a few years since I have had a bikini wax, so I was feeling apprehensive. I came here on the recommendation of my sister and I am so happy with the experience.
The place is very clean and modern. I had Ildi as my waxing specialist. She is very professional and puts you at ease. The treatment rooms are nicely sized and the table is set away from the wall so there is a spacious feel unlike most waxing treatment rooms. Ildi used a combination of waxes, a purple one for the more sensitive areas that peels off easily, and a harder one used with strips. She coached me through the breathing on the sensitive areas. She also checked her results at the end to make sure it was perfect. The whole experience was as painless as you could ask for!
I was so pleased I treated myself to a five pack of waxing treatments.

LOVEEEEEEEEE THIS PLACE!!!
Okite is the absolute BEST!!! I love her unique technique of waxing. She is very gentle and takes her time! So if anyone is interested in going here, I would highly recommended booking your appointment with Ms. Okite!

KRISTEN is the best!!! She is so personable and so thorough. I was so nervous but she walked me through the whole wax step by step which was really comforting. I did not expect to have this good of an experience in a brazilian waxing service.
She is my go-​to waxer in NYC from now on. Thank you Kristen for being so nice and leaving me completely hairless. I will be back!