Starbucks

Very disappointed with service. Took way too long to make an espresso shot. Workers on the phone. Bad service all around

I’m so done with this store, I’m completely over them!!! My venti toffee it latte was tossed in the garbage as I walked out again. I don’t understand why you take time to order your drink with specifications with the cashier and the barista ignore all that just makes what they want!!! Only reason they got 2 stars is because of Tamir, Debra and Sammy when they’re working my drinks on point…

I have never been a fan of corporate mega giants like Starbucks given that corporations inherently impact socioeconomic issues and the state of being black in america is an issue i feel is not taken seriously enough. so when i make the decision to utilize their service or buy their products, one would think i would be least likely to face especially egregious acts of discrimination and just poor customer service (subtleties are always the expectation!)…i was at this location earlier today around 10/​11am getting ready for a drive back to Boston and needed a pick me up. I placed my order. After about 30 mins i realized i had not been called and several ppl who came after me and were around me were called up to receive their order. I then approached them to ask and after some confusion on whether i even placed an order or not, i demanded a refund. To understand this review, one must understand: i am not just mad that my order was «misplaced» and i am not totally mad that probably because i was black no one bothered to check or ask why i was just standing their but were more than ready to help everyone else around me. My issue is that Starbucks obviously goes above and beyond for customer service quality – when i walked in, i was greeted, they asked for and called me by name, and even wrote my name on a cup so that they can call me and provide some ridiculous personalized service around coffee –and after all that value chain BS, they forgot my order as if i was a random order number in some typical mcdonalds restaurant (or other fastfood)…i would expect to be forgotten in places like that… they look like they dont care, they dont pretend to care, and i dont blame them. Anyway Thanks i will not be returning.

My first Unilocal review and I’m sorry to say it’s bad.
This Starbucks coffee shop has no sugar (neither in the raw or regular) on a Wednesday morning. Rude staff. They ignore polite customers. There are 2 – 3 cashiers and no help at the actual serving end. The man restocking looks you straight in the eye, listens to your request and then turns his back. Oh, they’re also busy joking and laughing with each other while ignoring the customers.
I will not come here again.

Never apologize for having high standards!
Wow…i asked for less ice… but my cup is still full of ice. why did they do that?!?
if you have to wait ½ hr in a line (to order) –then let’s face it… something is VERY wrong… I like Starbucks… but to wait long in a line like that is a little regardless… NO THANKS! even it was tasted good (which it wasn’t!!) because my drink was full of ice!

Terrible. Incompetent servers. Always dread stepping inside. They always seem to get my order wrong, take 20 minutes for a coffee, and be generally rude.

Coffee shops are supposed to be relaxing and pleasant. This Starbucks plays the worst music I’ve ever heard, extremely loudly, causing me to feel nervous and aggravated every time I go in.
The folks who work there seem pleasant enough but can’t they please turn down the awful music?

Had one of THE worst experiences I’ve had at a Starbucks – at any coffee shop, really. I recently got a job on Madison Avenue and scouted out coffee shops nearby where I could study before work (I am a grad student writing my dissertation). There are not many coffee shops in the area, and I, of course, went to Starbucks, as its stable, consistent, and good quality. Yet today, not only was one of the baristas *incredibly* rude and unfriendly to me (the other, who made my drink, was very kind, and made an excellent drink, for what it is worth), but the environment in the shop was awful. The booth tables were incredibly wobbly and not conducive to seating, the store was blasting rap and hip hop music– the combo of the volume and style of music made it near impossible to study, the store was *especially* freezing (I study at starbucks regularly, I am used to freezing cold stores, but this was exceptionally bad), and the bathroom was broken– the light was out so it was closed and customers were not allowed to use it. Most of all, though, the inhospitality and rudeness of the one barista made it an awful and unproductive morning. I will NOT be visiting that starbucks again, which is incredibly unfortunate as it is the closest coffee shop to my work.

Is there a way to give less than 1 star? This place is the worst Starbucks I’ve ever been. The staff is beyond slow, even when it’s not busy. On a Sunday morning they had a staff of 5 people, and it still took over 15 to get a drink. Whoever is the manager, or store manager should be fired, and clean up the store. Customer service is totally forgotten at this location.

This place is a zoo when it’s not even that busy. Nothing gets communicated between register and barista; poor barista ends up asking customers to repeat orders and the service quality decreases.
So many Starbucks around; go to a different one.

This location is convenient!!! The baristas and staff are friendly and quick. It is usually busy but the wait is not long. I have been coming to this location for years and it has been great. Just note there is usually a line so be prepared to wait at least 5mins.

Pretty clean location, like the staff everyone cool … A little wait for drinks but nothing unusual lol :)

AVOID THIS STARBUCKS! Long lines are least of problems. Staff is slow and most are incompetent and unfriendly. Decaf coffe is rarely ready. Last time I waited 15 minutes at 3 pm only to be asked if I could wait 10 more minutes for my coffee! I left in disgust & went next door for Tea — which I never drink [fast service with warm smiles]. I live a block away and will NEVER go back to this Starbucks. They should be ashamed.

This place has got to be the WORST Starbucks in the city. Hands down. As many New Yorkers, I have visited countless outlets all over the place and this joint is CONSISTENTLY crowded, run down, poorly lit, dirty, dirty, dirty and WORST OF ALL has easily THE most DISINTERESTED, lazy, poorly mannered, poorly dressed, poorly presented, badly trained, untalented (i.e. can’t make a plain latte — you know the drink essential to the mass success of this pedestrian leviathan), public school illiterate («Nah. No mochas. Ain’t got no chocolate, bro.» Verbatim from the little tattooed guy with the earrings and baseball cap who ignored me for the first 5 minutes of being the only person waiting for a coffee tonight at 623pm on November 17, 2014.
You know why I am ranting? Because as a well spoken native New Yorker, I have had it up to here with the whole «disaffected-​youth-​part-​time-​franchise-​employee-​who-​has-​more-​important-​things-​to-​do-​than-​even-​feign-​interest-​in-​or-​knowledge-​of-​A. Their f&^%$#g job description or B. The most fundamental tenets of customer service-’cause-I’m-too-busy-not-planning-for-my-future» attitude.
You nincompoops think you’re jaded? Trying having to pay to get aggravated every time you walk into some crappy overpriced shop selling subpar products for the next 33 years in Manhattan and tell me how placid you still feel.
Either manage that dump the right way or sell it to someone who could thrive in that spot. And please hire new employees. Tonight was the last time I will EVER go here. And you may have already guessed that any opinion I may share with friends regarding this product will surely be as creatively worded as this review.
It’s all good, though. I should have stopped drinking this sludge years ago! And tonight’s been the perfect straw to break the proverbial camel’s back. Ciao Starbucks!
I feel so much better already.

It’s hot, flat and crowded in here — 25 minute wait for a drink — but the hospitality is still up to Starbucks’ high bar.

Waited too long for my drinks here. Like someone said below, the cashiers are generally fast, but the baristas are SO SLOW. The cashier said my name to the guy who was writing names down on the cups and he said WHO??? LOL just give me my damn drink… ugh remind me never to come here again.

This is my usual Starbucks on the UES. It’s the closest one to my work so I find myself here sometimes. Unfortunately this place always has a long line and wait. I think all the students from nearby colleges go here. There’s not a whole lot of space so you may find yourself shoulder-​to-​shoulder. The staff is very friendly here– there’s a lot of young workers, always helpful. Other than that, there’s a bit of seating in the back as well as along the windows/​walls. Overall, okay location.

Not a bad Starbucks store… BUT (oh Jesus here he goes). I bought a tall Valencia Orange refresher & asked for a refill of bold coffee. But the Stupid BUTCH or Manly-​looking White (I ALWAYS write down the race to be more real and to the point) barista gave me such a hard time and in the end, I DID NOT get what I wanted. To worsen the case, she looked like the shift manager there (she worked today and left around 4pm-​ish) Our conversation went something like this:
Me: Hi, I would like a refill and would like a Tall Bold with no room please *hands the tall cup to barista*
Barista: *gives me a skeptical look* Did you stay in the store?
Me: Yes, I was just there (pointing at the window seat) and you were the one who took my order just about an hour ago, remember?
Barista: Hmm, so I see you got the Orange Valencia Refresher, you can ONLY get the refresher as a refill.
Me: Are you absolutely sure about that? Because I know you can’t get refills on these nor any specialty drinks like lattes or espresso-​basd drinks
Barista: Yes you can
Me: Oh? OK then, get me a refill of the tall Orange Valencia *takes out my Smartphone Starbucks app* for Refill
Barista: *Tries to ring me up for refill* Oh, you can’t get refills for the refreshers
Me: That is what I said, that’s why I asked for a Tall Bold instead *shakes my head*
Barista: Oh, it’s ok, you can just have the refresher
Me: …
It was getting chilly inside the store and I wanted some hot coffee and being refused by a BUTCH-​faced barista was a gross enough experience to never come back to this particular store. Starbucks, please do yourself a favor, please hire some good looking people, we don’t need fat, ugly and ignorant people working at your stores that have NO FUCKING clue how the refill policy works and stresses out customers. Hell, even I KNOW Starbucks refill policies MUCH better than this stupid self-​important smart bitch
In the end I got another free refresher that costs much more than a Tall Bold, drank the entire drink in less than 5 minutes and left the store UNHAPPY. If YOU, yes YOU the butch-​looking double-​chinned girl (not the one with glasses) are reading this, I would like to thank you for being stupid and NOT acknowledging to customer requests.
TWO stars are for the other baristas that were friendly UNLIKE that shift manager lady that was frowning the entire time while she was working and looked like she was on PMS or something lol

This is the best looking Starbuck’s in the Upper East or Upper West Side I have visited And the baristas are very nice. And it’s a block from the apartment. Very good.
But there is NOWHERE to sit. Very bad. What’s the point of building such a pretty Starbucks and spending money on the construction if there is nowhere to sit?
By Bloomingdales, you have «commuter» Starbucks. You’re not supposed to sit there. You walk in, get your whatever, and walk out.
The communal table was a bad choice in a place with limited footage. I’m no decorator but smaller tables closer together would have been a better choice. Also, there are these super plush comfy window seats but only two (they fit two if you’re cozy and happy to sit cross-​legged).
I was so excited when this opened as the 60^th and 3^rd location doesn’t thrill me and the commuter ones not good to sit down. But now I finally have WiFi so I don’t really care and I have an iPhone 5 with a hot spot so I can make a hot spot anywhere I like and don’t need Starbucks for WiFi (and yes of course, I always buy something).
My favorite Starbucks used to be 66^th and 3^rd. If you actually want to chat and interact, that’s the best one in this part of the UES.

First time I was ever at this Starbucks in my neighborhood. I guess the main thing that stands out to me is that it is a fairly large location with plenty of seating in the back, and counter seating alongside the windows in both the front and rear. The setup is long and very open. Clean overall. Still, almost every seat this morning was taken up by wifi hogs, and many which I observed not even drinking or eating anything. WTF? Go to the library instead of taking up a spot I might want to actually sit at and enjoy my iced coffee!
I have also noticed that the staff is more concerned about their own personal conversations than helping customers similar to what others have mentioned in previous reviews. Uh hello? I’m standing right here. Can you take my order?
As far as a Stabucks this one is pretty much ok, and is par for the course.