Starbucks

I came here to get some work done remotely on a Friday morning while my sister worked at a hotel nearby.
I’m not a fan of the one homeless man who continuously walks in and out with his big tattered suitcase. He sits in a corner and counts his money, buys a single coffee, walks outside and tosses it in the street… And repeat. He kept eying people and speaking incomprehensibly to himself, except for his occasional rude blasphemes.
Other than that, the people watching here is quite interesting. I was here almost 4 hours and the different backgrounds and reasons people were here was insane. From the two African men working on Salesforce consulting to the crying woman in the corner… The distractions for me were infinite.
I did however enjoy the self service condiment bar, where you can find every milk and cream you can think of. Half and half, skim and whole milk, soy milk, coconut milk… I guess they’re just missing almond milk. Usually these milk options cost extra, so it was great that these were provided.
Ok, but really, it isn’t ok for this Starbucks to not have a bathroom. You can’t feed me these natural laxatives and diuretics (coffee and tea) and not expect me to need to use the toilet.
Otherwise, this is your standard office building Starbucks, with limited seating (thanks to the homeless man talking up the only real table/​cushioned seating in the store) and people coming in and out for coffee.

I live nearby and come here quite often — during weekends, on my way to work in the morning, whenever. They’re always friendly and efficient. Out of the countless times I’ve been there, there was one instance where they had taken my order without realizing the item was no longer available. Multiple people behind the counter apologized to me and quickly fixed the problem by letting me order something else.

Adequate seating and service but NO BATHROOM. Starbucks a block away on 40^th and Lex has more seating and a bathroom.

It’s futile to bother reviewing a chain that is so close to Grand Central, but after making a formal complaint with Starbucks Corporate, I’ll take to Unilocal to spread the disdain I have for this location.
Want to get a quick iced coffee when you’re in the lower 40s blocks of Park Avenue? You won’t get a quick anything at this location. On the day I had finally felt insulted enough at this store that I made a formal complaint, I had waited almost 20 minutes for an iced coffee, and several people who had ordered after me received their iced drinks before I did. One woman who was chatty with the barista making coffee (AJ? Ali? His nametag is conveniently scribbled, but he wears glasses and often sports a scruffy beard), and loudly admitted she was taking the next iced coffee that was poured, whether or not it was hers (it was mine). The barista just laughed. None of the other two baristas seemed to notice that I was the last one standing after a small rush of people – and no one bothered to make eye contact or apologize that they had skipped my drink/​passed it off to another person.
So after making the corporate complaint, I got a phone call and a gift card from a very apologetic corporate customer service agent. I figured, why not? It’s been over two weeks since I deigned to stop here. So I did stop by this morning.
Again, AJ/​Ali/​Bearded Hipster Wannabe and Keya (one of the other two baristas noticed from the last visit) were slowly serving up the drinks and chatting with the same two regulars. At one point, another employee stacked all the iced drink cup orders in an effort to clear counter space, and Keya unstacked them, scrambled them up by size (never mind the order in which chose cups were placed) and picking which ones she wanted to make first (how do iced espresso drinks take precedent over regular iced coffees??).
Then I noticed the ultimate gross out: AJ/​Ali/​Bearded Hipster Wannabe had a sizeable cut (almost dime sized) on his palm. It was not bandaged. There was BLOOD. How did he not notice this? Why was the manager letting this pathogen covered kid keep making drinks?
I’m done with this place. It’s so frustrating this location will keep earning money, even with its awful customer service and (apparently) disregard for health and safety practices.
Anyone want a gift card?

This is a pretty standard Starbucks but they always seemed to have enough food in stock and the employees are super friendly.

To me, One starbucks is the same as any starbucks (Unless you’re in London, they got some really cool starbucks). The drinks are roughly the same, the food the same blah blah blah. The point is, you go to a starbucks more than once if A) its the only one around and we live in NYC so yeah, not the case or B) It has a good staff that makes your drink the way you want it. For me, that would be Danny or JImmy! These guys are awesome. The staff in general is pretty cool but I’ve been going here for a very long time and these two are awesome. I only see them on the morning shift mon-​fri around 10am, and while the line may be long (theres like a LOT of people so yeah its gonna be long) they make sure my drink is right every single time just how I want it!
So if you’re in a super hurry probably keep looking for a regular coffee place or less crowded starbucks (good look morning commuters) or wait a bit and get the drink done right here.

Very crowded around lunch hours… long line and staffs are slow to take/​serve.
Also TERRIBLE customer service, probably one of the worst that I experienced at every Starbucks location.
The only reason I use this location is it is located close to GCS and have relatively lots of seating.

Yuk… I just moved my office to across the street from this location and I’m not impressed AT ALL. I feel the CS is rude here, the line is slow, it’s always ridiculously crowded, and just in general, a poor experience. The people here need to take a training course from the location on 36^th and Madison… they are so friendly in that location. I purchased a $ 20 cup from them and they didn’t even have a bag for me to put it in! No sorry either just handed me the box and said we are out of bags. I almost told them to take the cup back but I really wanted it. Awful employees here.

I enjoy going to this Starbucks as it’s got a great amount of space and the staff is friendly. Every time I’ve gone there they’ve gotten my order right even though their system is a bit different. So if you place your order and want a hot sandwich you’ll have to get your coffee first then walk towards the front of the store near the oven to get your food. This doesn’t seem complicated at first but when you’re trying to figure out whether or not your name for your coffee will be yelled first or your food it gets to be annoying trying to tell one person to back up off your coffee and then going to the other area to get your food. Just an annoyance but not worth losing a star. ENjoy my times here

The customer service is lacking at this location. The past two times I have been there my drink, which was called off correctly, was taken by someone else before I could stop them. When I told the baristas, both times they asked me to take the drink the other person ordered, which was similar, but not what I ordered. When I asked them to make me the drink I actually ordered, they gave me such a hard time that I ended up taking the other person’s drink, and then throwing it the trash as soon as I walked outside. Such a waste of money. If you want to drink what someone else ordered, this is probably the place for you.

One of the better Starbucks I’ve been to (and I’ve been to a lot). Decent seating (considering it’s New York), and most of the baristas are seriously top-​notch.
Sometimes they’ll close the bathroom early (if you go in up to 90 minutes before close, you may be out of luck).
Overall, I’d certainly recommend this Starbucks and will be back myself.

I was early for an interview so I grabbed a coffee and a pastry – this was at 11:30am. Fast service but nowhere to sit. Wahhh.
Ate that croissant like a hobo on the street.

Fast. Nice new lower counter to pick up your drink.

The lines here are very long, especially at peak times, and they messed my order up a couple of times. But the baristas are very friendly (especially for NY) and they do their best to move the line along quickly.

Staff at this starbucks is great, especially Danny and Jimmy. Line can move slowly sometimes though, and why does Starbucks not have better pastries?

This Starbucks is crowded but the line seems to move quickly. Less touristy more business. Used to work in this building so I often meet friends for coffee here. Staff is pleasant too.

Really the only coffee in the area unless you want it from a roach coach!

My office used to be a block from here; then we moved away. Now we’re back (ugh). ANYWAY, there is a Brazilian (I think he’s Brazilian, anyway) barista here who remembered me *and* my drink after I hadn’t been here in a year and a half. CRAZY.
The staff is really nice, but there’s just something about this location that doesn’t do it for me. Luckily, in a world with a proliferation of Starbucks, all I need to do is walk two blocks to 41^st and Madison for the next one.

Why am i reviewing a starbucks? well because i checked in here. OK so i don’t normally drink coffee but i had some time to kill so seemed appropriate.
I ordered a small black coffee and waited more then 10 min for them to hand it to me… well at least they apologized… but i mean really things like this should take no more then a min… the coffee was already made and sitting in the machine.
Maybe this is a common thing. to wait for you coffee at a Starbucks but its not like it was packed with ppl… there was 2 ppl waiting on drinks and one person in the line…

I live across the street from this SB and never in my life have i ever went to a starbucks that is SO SLOW. I go here when i have A LOT of time on my hands
Please go to the one on Madison and 41^st, this one takes way too long. I save time by walking the extra one block/​one avenue rather then waiting there for my drink…