Swatch Store

Hey, I d like to remark the great attention I ve always had at this store… I ve been coming for the last 6 years, and always awesome boys and girls, that always make you feel so good, and so professional at their job! They really make you a Swatch customer for ever, because they are very special, and they represent the brand!!! Ron was such a nice guy, and was sad for me not seeing him last week, and Nadia Nichol is amazing, her memory for recognizing customers, the way she resolves problems and treating people in a great way. Thanks a lot Nadia. I a m from Buenos Aires and every time I m in NY, I go to this store… always happy! Hope to keep going and having this guys there! Manuel Quintana,

As a someone who has worked in retail, customer service is EXTREMELY important to me. And, Andree did not disappoint.
This store may have its faults, for example: the size of the space and the lack of proper functioning materials for the sales associates to work with; however, thank goodness the store has Andree! She not only met my needs, she went above and beyond. She knew the material on all of the products and had solutions for every issue. I will definitely return to this particular store just for the customer service Andree will provide me.
If anyone stops by the Grand Central Swatch Store, I HIGHLY recommend Andree to help you meet all of your needs with Swatch watches.

what a joke!!! i bought a basic swatch watch with a black leather band about 8 months ago, the band broke soon after and i went to this store today to replace it. They have NO bands! Moreover, I was told that no Swatch store has basic black leather bands. Are you kidding me? The sales woman added my name and number to a bulging book of other names and numbers of customers who wanted parts and she told me they would call me when they got it. I am not holding my breath. ABSURD! i have bought swatch watches for decades. NO MORE!

There’s customer service and then there’s GREAT customer service. Allow me to elaborate…
I had stopped into this Swatch store a number of times to check on the available batteries that were supposed to arrive, as my Swatch battery had died. Carlos was kind enough to take my name & number and promised he would call when the batteries arrived in the store.
I just happened to be in the neighborhood today. When I walked into the store, Carlos said to me «You’re here for your battery, right»? I was super impressed that he even remembered me!
Andree gave me the bad news that after placing a new battery into my watch, that my watch had died. I didn’t have my warranty. As a professional courtesy, Carlos gave the green light for me to receive a replacement watch!!!
I was super impressed with the team at this store (Carlos, Anna, Andree and Guiseppe) and highly recommend that you stop into this location for fantastic customer service. I love how they stand by their product — it speaks volumes!
Lovin’ my new blue Swatch!

So I’ve been wanting to do this review but have been forgetting. I was there for the holidays and was very pleased with the service there. I was helped by a girl named Milly on the receipt it says Mildred H. This young lady was so helpful and did even seem bothered. I was in there for almost a hour choosing 3 watches for my kids. The store was so packed and she just made sure to help me with what I needed. She asked me bunch of questions about my kids which made it easier for when choosing their watches. But what Im trying to say is that if you ever need help ask for her she is great and super sweet, she oh so pretty as well. lol There was like 4 more employees there too at the time and they were all very helpful. I will always come here for my watches I love SWATCH. FYI dont go to the one in Time Square you will never get this service ever. Thank You Milly my kids loves it. The 3 watches I got was Scorpimi, Sir Blue, and LadySpy.

Yesterday my son and his wife bought me a beautiful classic-​styled Swatch (Irony Appia) for my birthday and commented on the helpfulness and the staff. This is my third Swatch — I am fond of them. I broke the wrist band in the process of figuring out how to remove it (you should press the lateral protuberances on the clasp). Today the nice people at the Swatch store graciously replaced the band. I could not be happier with the gift and the store.
Peter Aldin.

Excellent service, needed a strap and battery replacement for my time keeper.
Courteous reception by the guy at store and was out of store in 10 minutes.

Andy and team rocked the Kasbah — meaning, that he did an excellent job and sold me an amazing watch yesterday as well as removed the links on the stretch band with precision and skill. It looks amazing and fits perfectly. My fifth swatch– I’m now a collector. The customer service at this store is over the top! Thank you.

Walked in today to try on a Sistem51 Navy watch and walked out not 5 minutes later with the watch on my wrist. Purchased of course lol… The staff was courteous and helpful. I believe it was Millie who allowed me to try on the watch. She didn’t try to sell me on it. That I appreciate in customer service… Both she and Nadia (who rung me up) were able to answer minor questions I had. All 3 ladies behind the counter were all smiles… And that people, is called customer service!

What an amazingly pleasant and helpful staff this location has… Swatches are a classic gift for all ages. Do yourself a favor and go check out Carlos and «The Ron»… They took care of my exchange with no problem while exceeding my service expectations and I am tough… Lol They know and provide great service with a little laugh and a smile! Thanks guys!

I am so impressed with both of the store associates at this particular location. I brought my watch in the evening of 09÷27÷14 for a battery replacement and was greeted and taken care of quickly. The associate even polished up the face for me and set the correct time. Veriy friendly and efficient. Thank you for the directions as well!

Good swatch store — good variety and stock with an easily accessible location in GC. The guys working there this morning — Carlos and The Ron were fantastic — helpful, funny, in a good mood, and knew their stuff.
Thanks guys for the morning smiles and laughs and the song pickup on Spotify.

Clean store. Helpful staff. Knowledgable. Nice selection. Can be tough to look at watches when the store is crowded and people block them but ask staff for help. Enough staff working. Shout out to Nadia who helped me choose a watch, was patient while I tried stuff on, and even proved to me that the watch comes clean easily — she wrote on band w pen and removed it w hand sanitizer btw!

Bought two watching in the last month, never was a fan but the layout of the store and selection change that. I was also very impressed with the salesmanship of the staff. Special shoutout to carlos, he knows his watches and is always ready and able to assist! great experience! Kudos.

had a great customer experience tonight at Swatch Grand Central Terminal — Carlos, and in particular The Ron, both treated me great, and I had a fun time selecting my Midnight Blue «Rebirth.» It looks smart on my wrist, I must say, very handsome with orange trim & accents. very convenient store location, and the guys make me look forward to my next purchasing experience… i have 5 nieces and nephews, someone’s birthday MUST be right around the corner!

I had bought a chronometer about 4 years ago and rarely wore it. I wore it recently on vacation and went in the pool and it breached and formed condensation on the inside. Even though it was out of warranty, I brought it back. The salesgirls displayed typical in-​the-​box thinking and were adamant that Swatch policy was after the 2 year warranty, you are out of luck. I spoke to Kyle, the Store Manager and he happily exchanged my watch for a new one.
Props to Swatch for standing behind their products!

I bought my first Swatch™ in the early 80s; it was a gray one with a pinstripe face and I paid only $ 30. (But that’s probably at least $ 60 in 2012 dollars, and that’s what Swatch charges now for a comparable watch.) When my kitten chewed up the band to wake me up – I wear a watch to bed – I stupidly threw it out.
Flash forward over 30 years; I’m a member of the «Swatch™ club» (I know, I know) and I received a postcard saying that for a limited time I can come in for a free buffing and battery change. The Prince street store has closed, and I’m not sure if I’ll find a store near me by the 29^th of August. So I’m going through Grand Central today, and I decide to see if either of my Swatches are salvageable. One of them is a «Snow White» Swatch, with a transparent case and a mirror dial that has no markings. (As in, «Mirror, mirror on the wall…») It’s from the early 90s and I’ve pretty much worn it to death; the technicians do CPR on it and manage to get it running, then buff the crystal with white rouge and change the band. The battery compartment has to be taped shut, and it still keeps jerky, inaccurate time. I’m still happy, knowing it’ll look great on my bulletin board at home.
The other is a calendar Swatch™; I think the hands are still luminous, and in tiny letters at the bottom of the dial it says «SWATCH A.G. 1990.» So this one just needs a battery change and buffing, and is good to go. I’ve paid less than $ 13 for a good deal of time and attention from two salespeople at the store, and I’m suitably impressed.
I have to say, I have better luck with the plastic Swatches than the metal ones; I had one of the Swatch™ «Irony» watches with an expandable band, and the winding crown fell off; I was told they couldn’t repair it. I was kind of angry at that, and started wearing a Swiss Army™ watch. But I think Swatch has won me back as a customer. I’m pretty hard on my watches, and Swatch is stylin’ – with both a representation of tried-​and-​true styles and a rotation of fashiony and limited-​edition watches – and a good value.

As a lover of all things Swatch, I like to make sure the three swatches that I own always have a ticking battery and aren’t scuffed too hardcore. I usually head down to the store on Bleeker for such things (the one that used to be a hot dog stand), but I always forget that there’s one in Grand Central right under my nose.
Let’s also just point out — I got out of work at 8:00 PM one weekday night (either a Tuesday or a Wednesday) and this location was STILL open and FULLY staffed. So that doesn’t suck, as you’d expect a smaller location like this to be open less hours. I guess they must do good business from all the tourist foot traffic.
The woman who helped me– both with getting a new battery and with de-​scuffing the front of the watch, was super nice and helpful. Generally the rule of thumb with all Swatch employees. There was a queeny dude here, but he was helping someone else and generally left me alone. I forgot my Swatch card, but the girl was happy to look it up. I have nothing but nice things to say about this place– I will totally go back there again if I run into future Swatch problems.

I have always been a Swatch fan since young but for the past few years I stopped looking at them till recently my interest have heightened again and I have been looking and buying again (not good for my pocket). The designs are always so cute and unique, who could resist! Having been to Swatch stores at Times Square and Lower Manhattan @Broadway, this location @Grand Central Station though small, has provided the best service. The staff were friendly, attentive and informative. Kudos to Naomi for providing customer excellent service. :o)