Symphony Cleaners

THIS PLACE IS SHADY AND A COMPLETE RIP OFF. AVOID.
I’d used this business before and had good experiences. I didn’t know it had changed hands and it shows. Just before they closed, I took in 7 coats and 2 pairs of pants for laundry /​dry cleaning. I was never told the price, (they don’t publish them in the store). In good faith I handed over my credit card, was not given any ticket (I had to ask for it) and only later realized they had charged me almost $ 200. I returned next day, to object. The woman whose husband is the new owner, couldn’t have been ruder. I eventually had her agree to reimburse me $ 40. Still a rip off price and customer service so rude and bad it’s almost worth popping in to check it out.

I originally started using this place because it was a block from my apartment. Each time I went, I felt let down by the service and felt cheated because the prices are overly high. I’m finally writing this review because of the tailoring — they successfully ruined a dress I dropped off by doing poor and uneven work. Would not recommend.

Avoid this place! The tailor has no idea what he’s doing and then gets mad at you for not being happy with his work.
After an hour of arguing I was refunded because it turns out the tailor thought the alteration was too difficult for him. If altering the waist on pants is too difficult he shouldn’t have taken on the work in the first place!

Don’t give your money to these people. This business apparently just attempted to swindle money from me. They offer a voucher $ 15 for $ 20 which I purchased and which appeared on my credit card bill. This business refused to honor the voucher and asked me to leave the store. They first said that they knew about the voucher and that they didn’t post it so they didn’t have to honor it– obviously if they they knew that someone had misrepresented them, they should have rectified the situation immediately, but they didn’t and are still liable for the false advertising. The guy then messed around on his phone and kept saying he couldn’t find it on Yipit to which I repeatedly replied that it’s on Unilocal (he speaks fluent English) and he insisted that I’m just special and crazy and am the only person who can see and purchase this voucher with my magical Unilocal account and credit card. He also kept telling me I knew nothing about business or law (I have extensive knowledge of both). When I called the police to resolve the situation he then told them he had never heard of them having a voucher and it must have been posted recently by mistake so they had not yet taken action to remove it. He then offered to call Unilocal to ensure the voucher was refunded to me and removed from their page and condescendingly told the police that he had offered that to me several times (obviously not) — this is gaslighting and manipulation, a hilarious way to treat a customer and someone who knows how to write a Unilocal review. I look forward to getting my money back or suing this business for false advertising and theft. He wrote down the voucher number and amount and laughed that it was $ 15– if they scam every customer for that amount and hope to get away with it, I’m sure it’s no small sum. A business that treats customers as condescendingly as I was treated and tries to say they aren’t liable for what they advertise needs to go out of business. Avoid this business at all costs– there are decent dry cleaners in the area and there is no need to give immoral, irresponsible, manipulative people your business!

I had lived at the same place for 6 years, so finding a new dry cleaning shop was one thing I would definitely have to do. Symphony is the closest to where I live (one street block north), so it ended up being the place I went to for a couple times — but that was enough to determine that I would not be coming back any more. The prices are high, but it seems like it is the market rate in the neighborhood, so I didn’t hold that against them. What I did not like at all was the rather casual attitude taken towards our laundry and the completion time. The former stems from getting called back after we dropped off all our clothes and being told that they forgot to charge us $ 80. We didn’t argue because it was a huge load, and going through all the receipts would have been painstaking, but that’s a pretty big red flag when you’re worrying about your clothes getting lost that they may not be accounted for.
The latter is the bigger issue, though; I tend to cut it close in terms of how much clothing I leave myself with when I go to the cleaners, and oftentimes I’ll need certain things turned around much more quickly. This place does not have any cleaning facilities on-​site — so you will almost certainly never be able to do same-​day, and even getting it back the next day is a jump ball, depending on whether their external provider has come in to do their pickup for that day. But I asked both times to have all my clothes done 2 business days after drop-​off, which I was always told it would be — and it NEVER happened. Invariably, the clothes got delivered in a steady stream of small batches, but it would always take a full week until we had everything re-​delivered to us. Forget it — for the prices that are being charged, having the clothing back more than one business day late is ridiculous to start, but to have to wait a whole week for pretty standard stuff — dress shirts, dress slacks, suits, etc. — is stupid.
After our second time there, we decided we had enough and took our business elsewhere. The jury is still out if the other place will work out better in the end, but this place does not care about customer service — from their apathetic, indifferent cashiers at the front of the store, to their very casual delivery of cleaned clothing. I don’t have high expectations for dry cleaners, but this shop fell far short of even my diminished expectations.

I’ve been here a few times, sporadically, and haven’t had any problems I can remember. I am not a regular however — I came here because they were close to my old office. The benefit is that they use printed receipts that clearly state what you gave them, vs many hand written tickets that could be up to interpretation.

Brought a pantsuit and a pair of pants with tuxedo stripes for dry cleaning. Both pairs of pants went in with crease and came back without crease, flattened sideways, and essentially lost their shape completely. The pants with tuxedo stripes were pressed right along the stripes so that the stripes stick out on both sides — I had to throw the pants away as the damage was irreversible. It’s astonishing how clueless they are.

Brought in some shirts to be cleaned. Paid cash up front because the sign at the desk required that I do so.
When I go to pick up my shirt, they claim that I haven’t paid yet and treat me as if i’m lying (rather than their employee forgetting to mark down that I paid). This was for an $ 8 order. Poor customer service. I would not recommend going here.

3 stars a-​ok bc shortening the hem of some blue jeans was $ 20. Getting a winter coat cleaned is $ 29.

Brought in some shirts and pants on a Saturday and asked for them back the following Tuesday. When I came home from work on Tuesday night, only the pants had come back. The shirts didn’t arrive until Thursday night — 2 days later than I needed them. In addition, 2 of the shirts came back with blue stains on them. When I brought them in to be re-​cleaned, the woman at the counter was argumentative and had no apology for ruining my shirts. She eventually did take the shirts back and fix the stains, but given the horrible service and terrible job they did I would never go back here. Prices are above average as well.

I was visiting the city and needed a dress altered in a pinch. They took it in, didn’t put up a fuss about how quickly I needed it done and did a good job. It was a simple alteration, shortening the length of a jersey dress but they did it well. The price seemed reasonable, too.

Horrible.
The first time I called I asked if there were any discounts for first timers an I was offered 30% off which I gladly accepted.
Nevertheless when I checked my bank statement I was charged over 200 dollars for half a bag of dry cleaning. When I called back I reached the same guy and I explained what happened. He was very apologetic that he had «forgotten» to discount the money. I asked for the difference to be returned to my card to which he told me next time I come I will receive 50% off. I apprehensively accepted. He told me he made a clear not on my account.
So here I am today, I call up, a female answers abruptly and I begin to explain. Then she denies me the 50% off saying that I have to print an online coupon and give it to her if I want 30% off. My previous experience had no bearing on her. Absolute ignorance. I will NEVER go here again as the laundry I originally had done was completely overpriced and my shirts were like cardboard.
Save yourself the hassle go elsewhere.

When I came here, it was because reviews I had read on Unilocal and elsewhere had said that their prices were lower. However, their prices are only slightly lower than the 1 – 2 other cleaners in the immediate 1 – 2 block vicinity but slightly higher than the prices of other cleaners up the street (up Huntington Avenue) past Brigham Circle (on the #39 bus line). The woman at the counter was very pleasant, fast and efficient, and knowledgeable. 2 – 3 day turnaround for 5 shirts and two pairs of dress slacks seems reasonable.
$ 2/​shirts on hangers (more for boxes shirts)
$ 5/​slacks
I may ‘up’ the rating when I get the finished clothing back.

i just moved to NYC and the dryers in my building were broken. i had over a months worth of laundry and i didnt know what to do.
i called on a thursday night. they came to pick it up right away. and i was ready for it to be delivered on friday. it was almost 7 and still no laundry. i called and they said that the delivery guy was gone for the day. could it wait til saturday… although i was annoyed. my laundry came back. clean and perfectly folded. and i ended up having over 50 lbs of laundry. so although it was a day late it saved me a ton of time and lugging to the laundromat.
ive used them 2 – 3 times since. and havent been disappointed.

These people are a disaster. I bring things in to have them fixed (buttons replaced, hems re-​sewn) and get them back with nothing done. I CONSTANTLY have to call and ask «where are the rest of my items???» and always get a nonchalant «we will deliver them this evening» as if nothing’s wrong. Thankfully, they haven’t lost anything yet. But day of delivery on my ticket means… day of delivery. Unfortunately there are no alternatives in that neighborhood. PLEASE… some enterprising person looking for a career opportunity during the recession… open a dry cleaners on 6^th ave near 23^rd street and do an AVERAGE job and you’ll be rich beyond your wildest dreams.