T-Mobile

I walked into this location today to get a new iphone and switch my service from Verizon. The associate who helped me, Jonathan, was excellent and professional. He even helped me backup my old phone when the cloud backups didn’t work. I left a very happy camper with a new phone and a wonderful and smooth experience.

I have a business account which I opened about 2 months ago. My phone randomly died this morning (it was defective). Denise, Bryan and Annell went above and beyond to find a solution for me since I’ll be traveling this week. I left the store not only happy with the outcome but very pleased to know that even with big companies customer service is still valued and customers are taken care of. I will be a T mobile customer for life now!
Thank you!

The sales associate who assisted me Zakiyyah was very helpful. I didn’t know much about Tmobile or which phone to buy but she took her time and made the experience wonderful. I haven’t worked with anyone else here but I’d say Zakiyyah is the go to girl.

I wish I read these reviews before I went.
I had gone to the store to purchase a new Note 4. I spoke with the sales girl, forgot to write down her name, and was told that I cannot buy that phone to use on my T-​Mobile pre-​paid plan. I was confused as I’ve never heard of this, but she assured me that I can only get it if I were to go to the monthly plan. I told her that I didn’t want the monthly plan as my pre-​paid plan was a better deal. She informed me that I could get the S5 on the pre-​paid plan, so I agreed since the S5 was my 2^nd choice.
I was content with the S5 for a few days until I walked by another T-​Mobile store and just wanted to see if they had the Note 4 in stock, they said it wasn’t available until 10/​17, and also said that I COULD purchase the phone to use on the pre-​paid plan and said they didn’t understand why the sales associate would say that, other than pushing the sale/​commission on the S5.
This was a little upsetting so I called up T-​Mobile and they said they understood what I was coming from and offered me to return the S5 and get the phone that I wanted, the Note 4. They understood this wasn’t the «Buyers Remorse» situation and had put a memo on my account that I would NOT have to pay the $ 50 restocking fee for the return. She said simply ask for the manager and refer him to my account memo section.
Armed with that, I brought the phone into the store and did as I was told. When I asked the manager, Chris, to check the memo regarding the restocking fee, he dismissed the notion that I was entitled to the waived restocking fee. He claimed «it just says you don’t want to pay it and nothing about it being waived.» He told me to call back T-​Mobile and have them update the memo. He began defending the store sales associate because it was «her word against mine». So much for the customer is always right?
When I called back, the customer rep said that the memo was pretty clear but offered to add another memo directing the store manager to waive the restocking fee. Clearly the store manager just wanted to annoy me or have me just say «forget it». After the call, I had the manager check again and he didn’t say anything after reading it other than instructing another sales associate to process my refund.
Also it’s been 5 days and I haven’t seen the return reflected, so I will keep this updated.
That being said, go to another T-​Mobile retail location.

Rude customer service. If the person behind the counter was working for me, I would have fired her on the spot. This is not a place to ask questions — simply walk in, buy what you want, and get out. They dont appreciate people spoiling their ‘flow of the doing nothing all day’. Not sure why folks with no background in customer service are in such a sensitive location surrounding by corporate offices. Bad management on T-Mobile’s part.

I had just purchased a Samsung Exhibit II 4G prepaid phone around Thanksgiving but did it online (thanks to a promotional $ 100 credit) and had some questions buzzing around my head for about a week. I strolled past this store and thought I’d go in to throw these questions at someone and I was very glad I did. I can’t remember the employee’s name but he knew the answers to everything (data plan, what’s available in the store vs. online, cancellation policites, warranties, etc.). Very good service at this particular location.

First let me start off by saying that I’m generally satisfied with my tmobile service. I’ve had some minor issues but they were always short lived.
This review mostly pertains to the store. The service there sucks. Tmobile really should reassess who they are employing there. I got no help, even when asking and looked ridiculous wandering around the store for a few minutes.
If they don’t want my service, that’s fine. But for Tmobile’s sake, i hope they read this.