TD Bank

Stopped in here to get some help with my account. Luis P. was very helpful and polite. I was in and out in under 15 minutes. THANK YOU!!!

Most of the time, when I need to do anything important; I travel into downtown Manhattan, to get it done. But this time; I was under a time crunch, so I went to this Harlem TD BANK. I needed a replacement card, for the one that I had misplaced. This particular one, is listed as being the closest one, to my location in the Bronx. First, and foremost; it is NOT close. I had to walk several blocks from the nearby 6 train, to even reach this location. Walking through a sea of people.
When I finally arrived at the location, to take a seat and wait. No one from this location, even approached me, and asked if I needed assistance. I waited for at least 6 minutes. During that time; I made eye contact, with the Manager on more than 1 occasion, while he was chatting with a female security guard. The line of customers was almost going out the door, and there were only a few tellers, helping those customers. Even though every counter, had a TD BANK rep standing there. Two of the Clerks were having conversations with their co-​workers, while the co-​workers were attending to customers.
Finally after 8 or 9 minutes; I approached the person that I believed to be the Manager, and asked him why I was able to sit in their alleged «waiting area», for up to 9 minutes, make eye contact with him twice, and not be approached by him, to receive service? I also asked him, why there was a line of customers, every clerk counter had someone on it, but only 2 reps were attending to a line full of customers?
I’m a Leo zodiac sign; so my voice tends to get volume, when I am frustrated. So 1 or 2 customers standing on line, agreed with my questions and my sentiment. I tend told the Manager, that since his TD BANK location was not near any major transportation ports, that I was aware of; that maybe he should focus on going ABOVE and BEYOND to run his ship better, and less time, being «Rico Sauvé». Obviously he didn’t take too kindly to that. I also informed him, that this experience, will be the last time that I do business, with a Harlem TD BANK. I will keep my transactions downtown, as I had been doing previously.
I bid him a good day, exited, and boarded the train to travel downtown. I have VERY LITTLE PATIENCE, for inefficiency, and lackadaisical work ethic.

Long hours don’t mean much if there is very little staff. Long lines and poor staffing at the height of when most people need to make deposits.

Unfortunately if you need customer service here you must be mentally and physically (not much seating in the waiting area) prepared to wait and/​or risk gaining a gray hair.
If you come in and you are the 10^th person in line, feel free to ask the person behind or in front of you to save your spot so that you can go to the gap outlet in the area, get a 30 minute workout in at the planet fitness, and refuel at one of the many eatery’s in the area. Once you return after an hour or two, you may have moved up to spot #9.

(I’d give it no stars if possible.)
This is the closest TD Bank to me, but I always go out of my way to go to one of the other branches on Broadway, and I’ll tell you why. A few months ago, while I was withdrawing money from one of this branch’s ATMs, I noticed a group of young men just hanging out inside the ATM area. The odd thing is that the bank was open, with even a security guard there, and no one was telling these men to leave that area. Very strange! Anyway, as I suspected, they where «phishing,» ripping off ATM info (not sure how it’s done). I later found out that they withdrew a bunch of money out of my account. I got the money back by calling TD’s fraud department, but the fact that no one at this branch was telling these men, who were obviously up to no good, to leave leads me to think either of 2 things: 1) management (and employees) at this branch are incredibly negligent, or 2) that someone on the inside was in on this. Both theories are quite disturbing and I will NEVER, EVER bank there again.

Very slow but I needed a notary, so I waited and with no charge and don’t have an account with them.