TGI Fridays

I could give a laundry list of all the problems that I had with my meal and my drink here. This is a horrifically run restaurant with a staff that doesn’t really care. Iced tea was weak, switched to Coke. Coke was weak, switched to water. Prices are in line with New York City, but definitely not worth it. Waiter also told me the manager was going to take care of it, quote unquote, but nothing was done with my bill. I didn’t eat two of the five items I even received.

did not deliver my crackers on time i am so mad this resturaunt is a ded race to man kind i want my crackers now i am not mad just dissipointed
what did i just tast was is a extra peice of salt on my so called premium cracker woooooowwwww

maaan… i don’t usually leave bad reviews but i am because i shall be honest with this. Me and my wife wanted to grab some food as we came form macys saw this TGI Fridays. So we waited about 40 minutes to get seated which we waited at the bar. Two angry orchards were about 8.50 or 8 i did not expect it to the be that expensive. so we go and sit down and look at the menu the majority of the meals are over 18 dollars!.. ehhh man i knew better not to go to this location and expect some cheaper prices but damn a cheeseburger and fries 18 bucks and it wasnt all that either.
the staff was ok but majority of people who came in looked pissed being there so just look at the other 1 star not very good in my opinion.

Never again. The bar is very understaffed. Food is gross. All of it. I tried the Sampler Appetizer and nothing that was included in the dish was good. It all tasted like microwaved food that was left out for 20 minutes, after being steaming hot. Then reheated again. And again. Then it got cold. Im 100% positive that the boneless buffalo bites were undercooked but rather then send the food back and wait another 20 minutes — i just left them untouched. The bites along with the rest of the food were slabbered in sauces.
If you dont want to eat and are looking to grab a drink — they have a decently priced happy hour. Note that the Rebel IPA on the Happy Hour is very watered. Why order an IPA that is watered?! Exactly… dont. However, if you order two beers — you pay for the price of one. Unless the bartender charged you incorrectly, as in my case.

If you enjoy watered down drinks, burnt food that has no resemblance to the actual menu items. Then this is the place for you. Absolutely the worst TGI Fridays I’ve ever been to. Such a same since they’re right next to Madison Square Garden and subject customer to such terrible food and service.

Tight space. Slow service. Not a comfortable place. The manager jeff was not accommodating to the fact that we were basically sitting in the walk way. Where the servers kept bumping our table. He Would not move us said that their policy was to set people by table. One of the shift leaders drop her walkie talkie from the third floor it almost knocked a man in the head. And the staff seemed to think it was funny. And to top it off my food was cold.

Took forever to get seated… Waitress then promptly took our order… Took fooooooooreeeeevvver (90 min) to get our food. Some of the food was cold and some obviously was recently microwaved. Fish was dried out and cold…
Eat trash from the street– lot more satisfying.

The lousiest place ever! Cheap customer service, order took ages and waiter isn’t friendly at all!

We came across this location while shopping and looking for a happy hour spot. We were seated right away but they seemed to had forgotten about us so after informing them that we were ready to order a waitress finally came. I ordered a frozen strawberry lemonade and instead of informing me that they didn’t serve that she brought me a regular strawberry lemonade that was like warm and awful. I requested a Malibu on the rocks which was much better. We share some appetizers and eventually left. If I am ever in the area again I would walk the extra block and go to the location further down the block.

Perhaps the worst restaurant experience to date. The manager sits and the bartender (my waiter) never clears my plate or checks in. I very rarely go to chain restaurants; however, in this area there was not any other option. It took the bartender 20 mins to even notice me (it was not busy) he then argued with two guests who were simply asking questions. Best part, ordered my lunch – didn’t eat most of it – avoid at all costs. Plus burgers are $ 18+, I can eat at a Michelin resto for that price.

THE WORST RESTAURANT I HAVE EVER EATEN AT.
When we walked in we heard someone complaining how terrible their experience was that night. We went in anyway, I will NEVER make this mistake again. Attitude from server and manager. The date was 2.20.16
We were there for hours and I never ate because the manager took my food back. I got such a bad feeling that I did not want them to touch my card because I was nervous that people like this might try to take my info and use it somehow. I paid downstairs and will be watching my bank account. I can not believe the embarrassment and hardship I went thru that night. This is a direct reflection on the tgi brand, who hire such a jerk as a manager and servers with no skills.
My family and I will NEVER EVER GO TO ANY TGI Fridays again… that’s how bad it was…
Complete embarrassment to tgi and a huge black eye to Manhattan.
Lucky I could not give 0 star

It was an extremely cold Saturday evening in NYC and I had to meet a professional colleague in town for the day with her son. She was leaving from Penn Station on 33^rd Street and we wanted to visit a location that was reasonable and near to the station due to the extremely frigid weather.
I had recently «discovered» this TGI Fridays, I knew it was brand new and that it had replaced an older and quite worn out location at the western end of the street. I have eaten in franchises of this restaurant before and they always had a reasonable selection of cold beer, nice wines and good food. They have excellent burgers and steak is a signature menu item for them.
The restaurant is big but in a vertical style, as this is midtown NYC. There are three levels with a beautiful interior — brick and blond wood. That was a nice touch. None of that «flair» that clutters the walls and collects dust in most chain places with that fake ambiance and atmosphere.
Because this location is near Herald Square it will be crowded on weekends with shoppers from Macy’s and a myriad of other stores that line the nearby streets. In addition, Valentine’s Day was almost upon us making for an even larger crowd. Yet despite this, the hostess moved us in quickly and offered us a choice of two spots on the second level.
Our waitress moved in quickly taking a beverage order and bringing water. She was quick, sharp and very calm for a crowded restaurant. And most important to me she was available and visible. Kudos to the manger on the service staff.
I started with a glass of the White Zinfandel wine from Beringer that I usually order in place like this if they do not offer a Riesling. The large wine glass was filled a cold, crisp and generous amount of Zinfandel and it was delicious. I know a White Zinfandel is not the most sophisticated of wines but in a place like this, but it «pairs» well with a burger, salmon or steak.
For my meal, I ordered a dinner salad with ranch dressing on the side and a flat iron steak medium. The menu clearly states that medium means the steak will have a warm to hot pink center. I have had flat iron steaks before and while they are on the smaller side they are usually about 4“square.
We waited for almost half an hour before the appetizer service arrived.
The salad arrived first and it appeared to me that the bowl was was not completely filled. There were two or three grape tomatoes, two pieces of cucumber and some greens with a couple of croutons. The dressing was was sufficient for the salad and held in a small side cup as I requested. Unfortunately, I speared one of the grape tomatoes and as I brought it to my mouth, I discovered that it was hot. Not warm as if it had been standing out but hot as if cooked. I looked and saw the the remaining tomatoes has shriveled a bit so i was left to surmise that the salad had been left under heat lights for hot appetizers waiting for pickup.
After another half hour wait, the steak arrived next and boy was I shocked. It was on the very small side about 3″ square and it appeared to me to be overcooked. If a steak is dark and charred in my experience, it is overdone. I had also ordered rice pilaf and fresh broccoli.
I cut into the steak and I did not see «a warm to hot pink center» as it was well done. The rice tasted like an instant boxed rice with a few pieces of carrot and scallion for color. The broccoli was cold and hard.
Unfortunately, after having waited for half an hour for each course to be delivered, sending my dinner back would have meant waiting again. Therefore, due to time constraints I finished my meal and paid for what I consider an overpriced and poorly prepared plate of food. Needless to say, I will not return here for quite a while.

We went there last night for dinner and to get out of this cold weather. The wait wasn’t that bad for a Friday evening. But the food was AWFUL! When you order a salad, don’t you expect it to come before your meal and not during your meal? The potatoes were cold and the steak was dry. Don’t go to this place ever. Keep walking you will do better at Wendy’s. The best thing was the Raspberry Ice Tea. I could have saved my money. The worst!!!

Poor service and food was dried out. I had to walk up to the 3^rd floor with my 3 year old son and was told they did not have an elevator. Waitress was not friendly.

Food is ok, overpriced, and service is HORRIBLE. I wanted to eat a salad, but a regular chicken Caesar salad was $ 22, so I got a chicken entrée which was just as pricey. My bf got the deluxe appetizer as an entrée. I had $ 4 coffee and he got 1 beer, table for us 2 including tip came out to $ 95. Server didn’t notice our cup of water had a crack in it, was leaking all night, had to move our shopping bags from the puddle of water. We saw another party that left because their drinks took too long (thank god all we had was beer). Worst experience of the day.

This happens to me all the time, when I walk in a place without looking at the reviews. The assumption is for a busy place to have bad service is not guaranteed, but this is definitely one of the worst TGIF experience.
First the drinks, one of which had a slice of lemon with something black on it.
Second, the broccoli & cheddar soup was made with processed cheddar… there is a good chance it came straight out of a can.
Third, the busboy served our food, while doing so his hand touched my flatbread. I saw this and waited to see if he was going to say something, but he didn’t…was ready to just walk away. I stopped him and told mention to him that I saw it happen. He quickly offered to make a replacement, which I declined immediately.
Lastly, the green bean fries were warm at best. Some weren’t fully cooked and some were warm.
The overall experience was subpar, even for a chain restaurant like TGIF. So it is safe to say they bank on the tourists passing thru Penn Station and the surrounding area… I don’t believe they have any repeat or regular customers.

If there would be 0 stars that’s what I would rate.
I came in and was told by the hostess to go upstairs to be seated there were so many empty tables but no one to seat you. I waited and saw that no one is paying attention or interested in seating me so I left.

There are plenty of TGI restaurants around New York. I have to be 100% honest. This TGI’s left me with Monday blues.
Firstly the layout is extremely poor with tables crammed into the awkwardly shaped area. The service here was really poor, with us sitting for 20 mins before being approached (even after we asked for someone to take our order).
I ordered a portion of sweet potato fries, when the arrived it was clear to me that my food had been sitting for sometime before being served as they where cold. i did have them sent back and heated.
Overall the service here could have been a lot better — I probably wont be back. :(

The service was horrible. I ordered a meal and it came almost an hour later and when it finally came it was not good and a little cold.

My friends and I decided to come here to eat after watching a movie. The wait for a table was about thirty minutes to be seated because we had a party of seven. This was my first visit to this chain restaurant and it was cool. My order consisted of the Friday’s pick three-​for-​all and I chose the boneless wings, mozzarella sticks and warm pretzels with craft beer-​cheese dipping sauce along with the house salad which was freshly chopped romaine, red cabbage, grape tomato, cucumber, mixed cheese and focaccia croutons with choice of dressing and minus the hot garlic breadstick that should have accompanied it. Our server was very nice and attentive to our needs which was an added plus to our dining experience. I enjoyed dining here and will do so again in the near future.