The Crowne Plaza Times Square Manhattan

moths and roaches in the room, dirty carpet, chipped bathtub, torn shower curtain, no working wi fi for the first two nights. Called the front desk about the wi fi several times, was told they were working on it. several rooms are having this issue so changing rooms would not guarantee I would have working wi fi. But It would be fixed soon. Third day upon complaining again, the lady at the first day claimed she had no idea what I was talking about, they have had no issues. I guess I was making it up. She did take off the extra nightly charge ($ 30.00/night which is absurd as even the cheapest hotels these days have free wi fi) for the first two nights. As for the moths and roaches… It was late and we were tired so we just killed the critters and went to bed. Plus we didn’t want to pack up and change the room again. Will not recommend or stay here again.

Crown Plaza gave us a room with an amazing view of Times Square. The lobby is nice. The dining rooms are spacious and have excellent view. Food is good. Very expensive. I found the hotel short staffed. The people at desk and concierge were rude at times. I would definitely go back because it is a good hotel and in a good location even though Times Square can babe overwhelming with the crowds.

I was disappointed with the room. Just an average hotel room but without a fridge or clock. The last time I stayed at a hotel without a mini-​fridge was in the 80’s!!! Carpet and walls a bit dingy. Finishes in the bathroom clearly on the cheap side and the installation quality was poor. The towels were not crisp clean white, rather dingy white with no bleach and what’s even worse they don’t smell good. Just like the overused tired towels you get at a cheap gym. Cheap cheap toilet paper too.
I am normally a Marriott brand person but I went ahead and stayed at Crown Plaza Times Square for business reasons. I’ve had a good experience at another Crown Plaza recently so I expected this hotel to be equally as good or better. I was wrong. Made me wonder if this hotel cares about important details like the above. I’m guessing not because they probably get enough business due to the location and as they get businesses from conferences and AMA training courses next door.
Now moving onto the good stuff. The location, right at Times Square, is a very good location for tourists. Convenient to everything, subway station close by, lots of great places to visit in walking distance. The service was good except for the front desk was below par. Room service, cleaning crew, and bartenders provided good service. The bar downstairs is a nice spot with friendly bartenders who have all worked there for double digit years.
I hope this hotel makes improvements. Improvements will make a big difference!

I really enjoyed my stay here for two nights while I attended the AMA course. My room was great, clean, quiet, and had amazing views of Times Square. Nice to feel at the center of everything for a couple days! I wasn’t in the hotel much except to sleep but I did have a few drinks and some food at the Broadway 49 bar and Grill in the lobby. This hotel is pricey so make sure you get a really nice view!

Our stay was just fine. Nothing i haven’t experienced at any other hotel in Los Angeles or Las Vegas. My only problem was reading a bill that was left on our counter that said 120 for 4 days worth of towels. We had many electronics in the room and well you know, so we left the do not disturb sign up our entire stay. We called for towels every morning. The morning of checkout we receive a bill with the towels so i was a bit confused. Turns out the 120 was for the Wi-​fi, Tv, Phone, Iron, etc. Guest service explained it was non negotiable and didn’t even let us finish explaining our confusion. Apparently it was in the fine print when we first booked our stay. whatever. Good place to walk around Time Square and constant harassment for donations from people outside the hotel. We just know we won’t be staying here again. Gonna look for an air bob or hotel near East Village next time.

As other reviewers mentioned, in New York it is all about location. I love this hotel because of its location, but we did encounter a few problems on this visit. There was a solitary hair in the shower when we checked in. Then we had a problem with the drain in the shower, it’s a stall shower with a low entryway so water spilled over and went all over the floor. We told the front desk, and then we came back a few hours later the problem may or may not have been fixed, but those wet towels were still on the floor and they were dirty footprints in our shower. We went back downstairs and they got the manager of the hotel it was shorter it would be taken care of. When we came back out it was, but the mext morning we had water on the floor again. This time they sent an engineer to address the problem, tomorrow we’ll find out if it worked period but other than that it is a great location which is why I’m giving them four stars

5 Stars for location– Location, location, location! The location of this hotel is everything. Its in the center of it all! For my last few days in NYC, we wanted to be in the center of Times Square, so we researched a number of hotels and found one of the better deals offered at The Crowne Plaza. This is not the nicest, or newest hotel in Times Square, which is probably why their prices, although not cheap by any means, are slightly more reasonable or at least competitive with neighboring properties.
Very close to several subway stations in either direction, for people who are looking to venture out of the area.
2 ½ Stars for Customer Service — The front desk consistently dropped the ball. We requested an early check-​in and were informed that we would need to wait until our room was ready. That was fine, but we were told that we would be called once our room was ready. Even though we were exhausted, we waited for a phone call that never arrived. Still we wandered around Times Square, grabbed something to eat and eventually made our way back to the hotel after several hours passed. Finally we approached the front desk, only to learn that our room was ready. What ever happened to our promised notification? I was beyond upset about this because, other guests who had clearly checked in after us were receiving room keys. By then, it was well after the listed hotel check-​in time, yet still we were never notified. After my husband inquired about the room, an apology or acknowledgement of their oversight was never received.
There’s a fee that’s tacked on to the room that’s over $ 100. At first glance, it appears as if it is rolled into the bill, but we were informed by a front desk agent that after adding our IHG Rewards number that this fee would be removed from our total bill. I was thankful that he even mentioned it to us and removed a hundred bucks from the total, otherwise we wouldn’t have known.
The bellmen only respond to tips, otherwise they are as cold as ice. It’s comical really because we always tip everyone, but they really only want to assist you if you’re tipping up front, not after service. Management really needs to address the need for favorable service regardless of tipping status or not of guests.
2 ½ Stars for the room — The rooms are old and in desperate need of a renovation. With that being said, they are clean and decently maintained. The view is okay, but I recommend asking the front desk for a room with an excellent view, otherwise you might not be seeing much. If views are your thing, the Marriott Marquis, a couple of blocks away, has far better views and hotel rooms.
The Unilocal check-​in reward doesn’t work because only one discount can be applied to the account. Chances are that your AAA discount will be more beneficial.

My wife and I spent a night at the Crowne Plaza and were not impressed. I am a platinum IHG member and used my anniversary night. As our Lyft driver pulled into the drop off area there was no bell person to help with the luggage or anyone to welcome us. This was our first time in NYC and we were a little confused as to where the lobby was located. We had to carry all of our luggage upstairs to the lobby. Not a single employee offered to help or direct us as to where to go for check in.
Upon check in I requested a king, but none was available so my wife and I ended up getting a double on the 23^rd floor. This wasn’t much of an issue as we did not plan on being in the room except for sleeping. The room is a little dated. The carpet was dirty and the furniture/​décor could use an upgrade.
We got drinks at the bar and the bartender told us that the credit card system was down. He was not very attentive and talked on his cell phone a couple of times. He also left the bar unattended a few times as well.
For breakfast, we used our platinum $ 10 breakfast vouchers. The hostess said «ohh are these vouchers because the system was down yesterday? I guess that’s good for you.» I responded by saying «No. I am actually a platinum card member.» No apology from her whatsoever.
One of the only pros about the Crowne Plaza is the location. The hotel is located in time square and is a short walk to many popular attractions and shows. However, keep in mind that it does get extremely crowded. I’m glad we were not her for more than a night. There is gym access to New York Sports Club which was great. The equipment isn’t the best, but the gym pretty much has everything you need.
Overall, we were not too impressed with the Crowne Plaza in Time Square. We’ve been to much better IHG properties around the country and if we are ever back in NYC we would select another hotel. The location was great, but that’s pretty much it.

Booked a trip with Travelocity! Thought I payed everything but was told that a service charge would be assessed by the hotel. I payed over $ 100 to have gym access that I very used. And I had to have it to get wifi! No free wifi or Buisness center, had to pay to get on the Internet to print off tickets. The rooms were clean but not well insulated, you could here every person who closed their door and could hear talking from the hallway. The hotel I few blocks from time square, you could not see the big iconic sign but could see the Broadway box office.
For the price we paid I would expect more free admin ties.
All in all we enjoyed New York but the hotel left us wanting.

This review is not about the room or the amenities or the parking or the prices…
This review is about the Food and Beverage department and the manager over there Agathe. They are amazing.
My parents were staying here for my Mom’s birthday and me being in LA, wanted to have something in the room as a surprise. So I called and and spoke with Agathe who gave me her cell phone right away. We discussed options and she was more than happy to text with me back and forth.
Anyways the surprise was great, my Mom cried and I’m still the favorite son. Thank you everyone over there for taking the time today.

I love NYC, I love action and the crowd. Times square is where I like to be when I go to NY. I was staying at The Crown Plaza Times Square Manhattan last time and couldn’t be more satisfied. The location was my #1 when I booked it, the hotel is located in the heart of Times Square, very convenience for me to walk around and enjoy the city and blend in with the crowd, always too much fun there. Tons of places to visit and see, this hotel is surrounding by theaters, restaurants, bars, shopping and all cool activities that NYC has to offer.
My room was gorgeous and clean. The staff was very friendly, courteous and informative. The Lobby area was very beautiful and colorful with all the cool lights that changed color every few seconds, made the place more exciting for a visitor like me :)
There were a few nice restaurants located in side the hotel. BRASSERIE 1605 was one of them. I didn’t eat there, wanted to go out and explore the city with more action but I heard all great reviews about them and directly from the guests that I talked to at the lobby. They offered me a free wifi, awesomeness!
Highly recommend when you visit NYC and want to be at Timed Square area. I had a pleasant stay here :)

Stayed for a night. A Saturday night. It’s conveniently located in time square. It shares the same building as the Hersey store. It has a parking garage. Rates starts at $ 60 per day then every other hour you incur a fee. It’s a very busy hotel. It’s moderately clean but the rooms are older. I stayed on the 26 floor and my room was slanted. The floor wasn’t even but I heard it’s common with buildings in NYC. Also, the door to the bathroom didn’t want to shut. I think it was due to the floor level. Additionally, the air conditioning didn’t really kick in either. Tried to adjust a few times but kept going to 74. I stayed in a double room. Bed and pillows were comfortable. Room wasnt too cramp for NYC standard. Moderately priced for the location. Star bucks is a street over but they have a coffee place instead the hotel.

Pool option isn’t the best. Will update pics, it’s a lap pool that requires reserved spot for 30 minute increments. If you have kids, avoid the place if kids want to play. :-(

Great location! We stayed at Crown Plaza during New Year time for two weeks. It is in the center of all the action. Ones you walk out of the hotel you are straight into the crowd. It is also right next to Hershey’s store. (awesome for chocolate lovers) Rooms were clean but a bit of out of date. Walking distance to major attractions, musicals, restaurants and the New Year’s Eve Ball Drop. If you want to feel like you’re in New York City, definitely go here.

Review for conference services only.
Reluctantly visited the Crowne Plaza for another «Times Square!» academic conference. Was overall pleased with the experience.
Morning breakfast was surprisingly excellent. Fluffy buffet scrambled eggs, meaty bacon and sausage, and a colorful potato home fries arrangement certainly hit the spot. For vegetarians, the french toast and fruit arrangement were substantial. Snacks and beverages over the course of the day were the usual above-​average fare found at the upscale Times Square meeting hotels.
One downside was that the meeting space itself was overchilled; this was corrected after two hours of complaints to meeting staff. Unclear how long it took for these complaints to be be relayed to hotel services.
Readily available valet and taxi services. Best to walk to the 49^th street subway stop.

So far the stay has been fantastic. We received a room upgrade with an amazing corner window view of Time Square from the 46^th floor! The bed is very comfortable. The pillows are super plush and squishy, just like I like them. We had breakfast in the lounge and even the bacon was delightful! Thick, crisp… not too greasy!

We came here for Thanksgiving Week and to meet friends for a few days in the City.
I made my reservation directly with the hotel, over the phone. There were 3 of us traveling and finding a hotel with a Queen/​King bed with a real 2^nd bed for a teenager is not easy (2 people on a double bed is too cozy). The reservations agents were friendly and professional but had firm direction about what they could and could not help with. They made no promises. I called again 10 days before our arrival to alert them we wouldn’t be checking in until after midnight and again asking for a room that would house 3 comfortably. No dice.
I’d done my research ahead of time and was having a hard time figuring out how to get in the hotel. We arrived by shuttle on 42^nd Street and walked through Times Square to get to our hotel. We walked right by the front door of the hotel and ended up circling around to the vehicle entrance between 48^th and 49^th. The doorway on Broadway is VERY unassuming, mostly just a large glass doorway setback from the sidewalk.
We arrived, as promised at about 1 AM to a less than friendly night clerk. Of course he seemed put out to have to help us out at this hour. On the bright side, he put us in an «upgraded» corner room with a King bed and a roll-​away. We got all the details squared away (reduced cost breakfast coupons) and even got our two reservations (consecutive for the same room) linked (front desk agents often fail at what seems like would be an easy task).
For NYC our room was large and very comfortable with large windows, being on the 26^th floor didn’t hurt, either. The room itself was excellent, great quality linens, comfortable bed, spacious and beautifully done bathroom. For three of us for 4 days, it was a perfect place to retreat from the crowds of Times Square. I loved the bathroom and shower room. Very nicely done in stone tile nicely thought out details (like a cut out of the glass so it is easy to grab a towel off the rack and also to reach in and turn on the water from outside the shower.
The first night we didn’t close the curtains all the way. From bed we looked east down 49^th Street, sure enough, when the Sun came up, we had our own version of Manhattenhenge right in out room! It was actually pretty cool!
We found the staff to be underwhelming. My one interaction with the concierge was flat, he directed me elsewhere… Same with the front desk «ask the concierge»
With so many choices in NYC I am not sure if I would return. I didn’t really feel a connection with this place.

With easy access from Broadway in Time Square, the Hotel & restaurant is a great place to dine.
Decent amount of seating, a beautiful bar area, fabulous window views and excellent food you can’t go wrong stopping in for a bite to eat while exploring the city.
My absolute favorite dish is the Lobster Mac & Cheese. It’s a decadent spin on the standard pasta creation, and it’s more than fabulous. Cheesy, warm and creamy with a more than decent amount of lobster meat. It’s so filling, but also so tasty you will want to lick the bowl clean.

Front desk staff is extremely slow and inefficient as is the person who seats you in the restaurant. Waited in line 40 min tonight to get a room.
You rarely get credit for your stays on IHG website without manually entering them.
If you are platinum IHG member they never give you the same benefits, sometimes points, sometimes breakfast, and sometimes a free drink at bar — after staying at the hotel for many nights over past two years still cant figure it out.
I would recommend intercontinental down the street or the Westin or Hyatt if they have rooms.

Das Crowne Plaza Times Square Manhatten liegt in maximaler Nähe zum Zentrum New Yorks mit Ausgängen zum Broadway und zur 49^th Strasse und nur wenige Meter vom Times Square entfernt. Die Lobby befindet sich auf einer Zwischenebene. Unsere Zimmer in der 42. und 44. Etage befanden sich auf dem sogenannten IHG Elite Level und zeichneten sich durch tolle Ausblicke auf New York und durch jeweils riesige Fernseher aus. Im Badezimner war eine verglaste Dusche installiert und täglich wurden die dort gereichten amenities ersetzt.
Das Hotelfrühstück hatten wir nicht gebucht, da mit ca. 30 $ pP recht üppig bemessen und die Umgebung des Hotels bot ausreichend Alternativen. Der Hotelstandard ist ganz klar 4-​Sterne würdig. Das Hotel war über Ostern im Wesentlichen von New York Touristen frequentiert und hat einen enormen Umschlag. An der Rezeption war immer ein ungeheurer Auflauf durch Check-​In und –Out. Ich würde dieses Hotel nur empfehlen, wenn man den Trubel des Broadway wirklich sucht.

Reasonably priced hotel in the Times Square area.
IHG is a good brand and they do it well here at CROWNE. Rooms are fine, not overpriced and, of course, you’re in a great part of the city.
The staff and service here are really good…

Lits confortables, mais c’est le seul point positif avec la localisation.
Service au-​dessous des standards de base, wifi uniquement dans le lobby et très peu de sièges (ou alors avec obligation de consommer), parking très cher, accueil et personnel peu agréable, installations qui né sont plus au niveau. Acheter sur hotwire à 50%, sinon il y a de meilleurs choix au même prix.

Das beste und nächste Hotel direkt am Hudson.
Die Ausstattung ist typisch US-​amerikanisch. Einziger Stern Abzug, da das Frühstück in der Braserie extrem überteuert ist, aber dafür gibt es im 100m Umkreis genügend Cafes und Restaurants.

Un bel hotel, en plein milieu de Time Square — avec des chambres renovees recemment, un lit super confortable, et une situation ideale pour profiter de New York — en plus, en reservant a l’avance sur Internet, on arrive a avoir des prix plus qu’interessant.