The Face 101

Stop going to Sephora and check this place out instead. I’ve had problematic pimples as of late but prior to this incident recently had never had a blemish. These face products have made me love my skin again. Everything is in Korean so take a moment to look for the English descriptions on everything. They are there if you look hard enough and you can always ask any of the women working in the shop. They are glad to help. Don’t be fooled this place is actually just called the face shop with no 101 in the name.

The ladies who were working at this location were nice and informative. I was being indecisive as I normally am and they helped me with pleasant energy. They were not pushy and let me do my thing when I needed the space. I didn’t realize how nice and what a positive experience I had until I left the store. I use the products from The Face Shop a lot but this location will see a lot more of my money from now on. A side note, I’m hard to please.

I recently became interested in Korean beauty products and decided to check out a few of the recommended shops while in NYC this month. NYC’s Koreatown is fairly small but central and there are several fun Korean beauty shops on this stretch of 32^nd St.
This shop is nicely merchandised and the workers are polite and available to help if needed. They carry everything from cosmetics, foot scrubs, face wash, to many face masks– even offering a buy 10, get 5 free deal– and most have samplers so you can try before you buy. Most of the packaging is written in Korean and English. If you are familiar with Korean beauty products from subscription boxes like Memebox, you may recognize a few of the products, which tend to be high-​quality with a focus on meticulous skincare and a natural, innocent makeup look.
They also offer a rewards program which gives you 10% of your purchase credit to use for future purchases I believe and they’re generous with their samples without having to ask. The pineapple foot scrub is my fave!

I havent tried any of the products i purchased tonight, but i am very excited to! My shopping experience was great because A) i wasnt followed around or bothered just pleasantly greeted, and B) There were hella lot of promotions. A couple of the promotions that the store ran.
–Buy 10 masks, get 5 free (most masks were $ 4, but a few were $ 2)
–Spend $ 50, get a $ 5 gift card

I used to think this is the best place for Korean cosmetics, but that was only because this was the only place in KoreaTown at the moment.
Their masks are way overpriced. Sometimes they have promotions where you purchase ten masks and get an additional five masks for free, but that adds up to $ 50 before tax. This deal is only worth it if you buy the ginseng masks because the other «ordinary» masks are sold at Tony Moly and The Mask Bar for cheaper.
The cashier person is also pretty cheap with the free samples. She might not even give you any if you dont ask.
They recently moved to a bigger store, but still relatively the same location. I dont see any new products even with the bigger open space.

The best place to find Korean cosmetic from KOREA! I got mask from here is the best I know so far I start coming to this place because they had the best Mask sheet I know so far is the shop is the best one in Koreatown so ya better start coming to this place.

I do not recommend this store for two reasons:
First, their product is extremely overpriced. You can find the same items from eBay/​Amazon for a third of the price, and they are all authentic products shipped directly from Korea.
Second, their poor customer service. I wish I can give zero star for this part.
I believe the people work in this store are very poorly trained for how to be a well-​mannered & professional customer service. I was in the store for 10 minutes browsing for products. The girl did not offer any help, instead, she stared at me the whole time, making me very uncomfortable. After trying the product, when I asked her where I should threw the tissues away, she pointed at a corner very impatiently, still, without saying a word. It is ridiculous if I were to visit a place like this any more. A store with such service does not look like they care about selling their product.

Good makeup all made in Korea. I bought the light weight 70% water tinted makeup for the face. It’s super lightweight and not greasy and costs only $ 25.00 for a pretty good size. I had come in a few weeks ago and got a sample which I used for about a month (yes it lasted a long time!) after using it for the past couple weeks, I really love it so much; the texture, consistency and how it makes my skin feel. It’s as if I am not wearing makeup at all. Definitely check it
out if you are looking for affordable and good quality makeup that won’t clog your pores or make your skin break out.

A small shop but it has everything you need for face/​skin care! I skimmed over the make up section. The associates were very kind and asked if we needed help with anything. There is also a rewards card that you can sign up for to receive points in which you can redeem it later. Most of the creams leave your skin soft and refreshed.

Walked into The Face Shop and was immediately greeted by two sales associates. One of the sales associates approached me and helped me with whatever questions/​troubles I had. (Very helpful) I told her I was looking for a face wash, toner, and lotion for VERY oily skin she recommend a few different items but the green tea skin care line caught my eye. During check out she also threw in a few samples, which is definitely a bonus! I will definitely return and look into other products they offer.

I love your products but not your customer service. It’s been a while but I really needed to get this off my chest. There’s a first time for everything and first impression is everything.
I visited The Face Shop store in Korean Town, NY during my work trip on March 29^th. The girls were very rude with no greetings as they continue to brushed their hair and look at their pretty faces. After a good 5 minutes of browsing through the store for the first time. One of the girls approached me to suggest some skincare set. She said it was a new set and would be perfect for my needs (aging skincare). The ingredients sounds interesting and I was going to buy it. She took the set, lips gloss, and brows pencil that I was holding in my hand to the counter. I told her I wasn’t done shopping and continue to browse the face mask section.
I felt rushed and sort of kicked out since I already have things at the counter. After much thought to their approached and presentation of the brand, I left the face skincare set of $ 150 behind and paid for the lip gloss, brows pencil, and some face mask packages. I should have left empty handed, but I would feel bad if I didn’t buy anything, just my natural.
If I’m ever in NY again, I won’t stop by this place. I will just go across to Tony Moly because the associate was very pleasant and helpful during my experience regardless of me being another Asian woman.

I first tried one of their paper masks thanks to a gift from a friend. It’s a nice pampering session and although you don’t see results after only one try I’m sure the more you use it regularly, the better. The first time I used the mask it felt really nice on my skin. No need to wash it off (make sure you wash your face first) and my face felt fresh, soft and moisturized. They offer various types of masks for various concerns and the staff is very friendly and helpful with suggesting what would be best. They also have cosmetics like lipsticks, nail polish, lotions, etc. All products made in. The masks are very affordable $ 2-​$ 3 and some you can buy in packs. When I went there, they were offering a special: buy 10 get 3 free. I only ended spending $ 23 total and they gave me some freebies! Located in Koreatown, convenient to many eateries and karaōke, a good day to spend it there if that’s what you’re in the mood for.

Never underestimate the power of a good paper face mask. I started using paper face masks years ago after buying a bunch in Asia. Fellow tourists were buying boxes of them to take back home and going crazy over how much cheaper it was abroad. The raves made me buy 2 boxes not expecting much but it definitely makes your skin clearer and smoother. Months later, I had finished my boxes and was looking at options to get more. The Face Shop is highly affordable given that they’re Korean products and thus Korean standards for beauty. The masks — likely their most popular product — is lowbrow quality (convenience store). It won’t give you a fresh new face by tomorrow but at least your face will feel clearer and get a little extra loving for $ 2. Volcano pore strips are $ 7 for 7. Both are quick beauty routines that I would recommend for anyone.

I love this store for its authentic and effective Korean skin care products at a decent price. The store boasts a variety of facial, hand, and foot masks, eye creams, lotions, tonics, facial creams, and make-​up products.

If you need/​want to try any Korean beauty products, this is your place! It’s attached to the Koryo bookstore and is pretty small. It might be small in size, but they have tons of face masks, lotions, beauty products — anything your saggy skin needs. The employees were super friendly and encouraged us to test the products. They also have me some free samples with my purchase!

Love skincare from The Face Shop, but this particular shop didn’t really impress.
I docked 1.5 stars because I walked around for 10 minutes looking at products in the store without any of the three employees approaching me to ask whether I needed assistance. And at any given point, at least one of them was just standing around with nothing to do. Even when I was checking out, they weren’t particularly friendly or helpful, but it seemed like they were there because they had to be.
I ended up purchasing an 11-​pack of individually packaged face masks for oily skin for $ 20. I docked a half-​star here because there was no way to tell which kinds of masks were in the set other than the first and the last one, without opening it to check. This info could have been provided on both the packaging and the sign that said the set was for oily skin. I purchased anyway because The Face Shop has reliably good products, and my oily face needs all the help it can get.
I do really like how they provide free samples with purchases.
I would come back if I needed to, but I prefer the Flushing location over this Koreatown shop.

Products are great. Employees and customer service (more like what service?) are horrendous.
First, for someone with combination skin the face masks and cleansers are wonderful and work with my skin unlike a lot of other products. Plus, by 10 masks get one free!
Second and lastly, the employees are rude. I’ve been to this store over a dozen times and they never fail to be rude and unhelpful each and every time. I ask for help they give me a glare and just tell me to read the signs. They talk amongst themselves and for someone who understands a bit of Korean it’s not hard to know they’re talking about you and gossiping.
They need new employees with better energy and willing to do their job and help customers. They’ve stopped me from spending my money on the store simply because of how rude they are.

Yes, I’m Korean but no, I’ve never tried Korean cosmetics. So, I decided to give it a whirl. I bought a few of their items just yesterday and tested out the products as soon as I got home. And, so far so good.
This particular location is in Manhattan’s Ktown, connected to a bookstore. It takes up a small corner but even with its limited space, The Face Shop does an amazing shop utilizing every nook.
For those of you unaware of Korean standards of what is «pretty» and «popular, the younger and more innocent you look, the better. And this look is achieved through subtle, hardly-​there makeup with ingredients that will help brighten and lighten the face. So, these are precisely the type of products you will find at The Face Shop. Everything from hydrating masks to brightening serums to BB cream, CC cream, and baby-​doll pink blush. You’ll also find fuscia lip tints and pastel nail polish colors. They also have a rad rice water makeup remover that I purchased. It works wonderfully!
If you are into heavy duty concealer and liquid foundation, this might not be the place for you since Asian girls prefer a lighter alternative.
The employees speak English but not fluently. So all I can say is to be patient as they try their best to assist you.

I was in New York recently for vacation. My hotel was just around the corner so I thought I’d drop by to pick up some new serums/​cute products. BIG MISTAKE.
The store is connected to a book shop and is tiny. I don’t think more than 4 or 5 people can stand comfortably in there… While there was an ample supply of products, the sampling stations were untidy and looked kind of gross. There was eye shadow and lipstick smeared on the counter :/​/​/​Ew!
Maybe it’s because I went later in the evening (around 8:30), but there was no customer service. The cashier was super snooty. She didn’t greet or even look at my friends and I during the entirety of our visit. In fact, she did not once leave her cashier counter… Talk about stuck up! Needless to say, I left quickly and with empty hands.
I should have done my homework, read the reviews ahead of time and gone for the Chinatown location :(

I came here to purchase 1 thing and that is Nose Strips for Black heads and white heads.
Read some reviews and from other sources that the Volcanic Clay Nose Strips were better than Biore’s nose strips.
I’ve never used Biore but I rather go with the better one in the first try.
There was 2 kinds of Volcanic Clay Nose Strips, one in Aloe and one in Charcoal.
I heard rave reviews on the Charcoal but the black mark it leaves behind takes a little elbow grease to get off after usage.
To play it safe, I bought both.
They are both priced equally at $ 7 for a box of 7 nose strips.
$ 1 a sheet to keep the nose neat.
The Volcanic Clay Aloe went on easy after making sure your nose is properly wet (water).
Simple instructions as the next step is to apply nose strip on, yup you guessed it, the nose.
Let it dry for 10 – 15 minutes.
I opted for 15 minutes just to be on the safe side.
As it dries it feels like someone slapped Krazy glue all over your nose and followed by an oil absorbant sheet.
Upon peeling the strip off my nose I saw tons of white heads but not so much black heads.
I will update this when I use the Charcoal to see if more gunk is cleared.