The Shade Store

THREE MONTHS LATER AND I’M STILL HAVING TO SCHEDULE APPOINTMENTS WITH THIS COMPANY.
The people in the store are nice, customer service is good, and the store is pretty. Those are the good things about this company. I visited the store in July, placed an order in August, and it is now November, Over THREE MONTHS later, and the installation process is STILL NOT DONE.
* 1^st visit — Professional measurements, which cost over $ 70 (later found out their measurements were wrong)
* 2^nd visit — I specifically confirmed that the roller and roman shades would fit under the window frame before ordering, and was assured they would. However, when the installer came (costs over $ 250), I was told they would not fit (which I later learned was incorrect information). Also, the installer couldn’t even install the shades (even if they did fit) because the Shade Store sent the wrong brackets in their shipment. They said they would FedEx the correct brackets. I sat at home for 4 hours waiting for this person, and still — no shades installed.
* 3^rd visit — The FedEx’d brackets were STILL the WRONG ones. How could they make the SAME MISTAKE TWICE? Fortunately, a different person came and installed the roller shades, and was ONLY able to do so because he had extra brackets in his truck. Again, had to wait at home for him.
* 4^th visit — Installed the roman shades, and discovered that the original measurements were WRONG and the roman shades were too short. He re-​measured and I had to wait for the new roman shades to arrive.
* 5^th visit — More waiting at home, Installed the roman shades.
* 6^th visit — Found the roller shades were installed incorrectly, so there was a section that was rubbing on the hardware and creating a hole in the shades.
* 7^th visit — TO COME… Still waiting for the new roller shade to arrive and installation. Still haven’t gotten what I paid for (simply, shades that are the right size, installed correctly, and work — shouldn’t be too much to ask.)
I’m hoping that after SEVEN visits, this process can finally be completed. And let me clarify, there isn’t anything unusual about my windows — standard window and window frame.

I came in here to get ideas and take a look at the different options available for my newly renovated apt. In total I’d be needing 9 window treatments so it was a substantial purchase. I met Julien and he showed my husband and I all of the different styles and price points. We immediately said yes to roller shades (washable!) and gave us lots of samples to take home and make our decision. I could’ve looked elsewhere for lower pricing on similar products but what they have here is excellent in quality, as well as customer service.
After going home and going through all of the samples, we continued all communications via phone and email. Julien was very helpful and patient and at no point pressured us into choosing one thing or another. When Julien was out of the showroom, I continued on with Charlie who made it very simple for us to place additional orders. The showroom is beautifully designed, they have lots of (free) samples you can take home, and staff is very easy to communicate with. I’ll definitely be back here when we’re ready to choose drapery.

The Shade Store made everything easy, and I am thrilled with the results.
Joshua at the 59^th Street store was extremely patient & helpful with selecting the right bamboo blinds & roller shades for the bedroom. I had no idea about the differences between all of the options, and Joshua helped me through the entire process.
I was very pleased that the timeframe from selecting the products to installation only took a couple of weeks. It looks fantastic. Thanks for a great experience!

We love our new blinds, that we recently purchased at The Shade Store on 200 E 59^th Street.
We decorated 4 rooms and a small office.
It makes our rooms look dressy. We sleep much better when we put down the Black Out shade.
Mr. Joshua Romero was very helpful, friendly and knowledgeable. He guided us through the process with great advise.
The installer was very nice too. He was very experienced and finish the job in no time!

I was amazed at the selection and value available at the ShadeStore. Did all three rooms in my apartment (I live in a high-​rise and have HUGE windows) for about half the price I was quoted at the fancy paint store down the street. The ShadeStore also uses a professional installaion company which made the process go without a hitch. I’ve also bought shades online before and this is a much better option.

When it comes to contemporary, aesthetically pleasing AND affordable window treatments, the Shade Store is the way to go. I had been searching for a window solution for quite a while before finding the Shade Store. I needed a solution for five windows — they are, of course, all different sizes, and I am quite picky (no Martha Stewart, please!), so I was looking for a bespoke option without breaking the bank. The Shade Store did just that for us.
Their service from beginning to end was flawless. They have an incredible selection — from shades, Roman shades to blinds and whatever else you may want, from functional to beautiful, from modest to more extravagant — and they are happy to provide you with as many free samples as you wish. The designers in the store are also happy to give you advice on solutions that would fit your interior, lifestyle and wallet. The installation guys were also quite easy to work with — appointments were timely, they were very friendly and efficient, but most importantly, they did a quality work. 6+ months later, our shades and blinds still look beautiful and fit and work perfectly.
We spent about $ 1000 (installation included) for 3 wooden blinds and 2 shades — money well spent, I could not be happier.