The UPS Store

You ever have one of those days after a bad long week where it’s freezing and you just want to stay in your tiny, overly heated apartment but you know you need to return that box from Zappos sitting there 9 months, and low and behold, the customer service at the place you go to cheers you up – and you’re glad you got your lazy ass off the couch to go walk the 6 blocks to ship the package because the customer service was just that nice and helpful?
Okay, maybe not. But I did and it’s thanks to the lady working here– she was the best. I told her I was going to spread the word of the excellent service at this store, and so here it is. Rock on. Murray hill (or Bratty hill as I call it) needs more people like you.

AVOID!!!
Negative stars if possible. I walked into the storing carrying two high quality lamp shades that needed to be shipped to NC. Ian asked if I needed more than the standard $ 100 insurance. I replied, «I just need them to get there secure and in present condition.»
Box arrived yesterday and both lamp shades are destroyed. I took the box and contents to local UPS store and they were astounded. They said it was the poorest quality box they had ever seen. (it’s literally smashed) They took out both shades and we discovered trash in the bottom of the box!
To make matters worse, I called the store this morning and spoke to a pleasant young woman that assured me she would speak to Ian and have him call me. In the meantime, she said she would file the tracer with UPS. Fast forward, no call from Ian so I called and he says he didn’t know anything about the issue.
So much for customer service. UPS should vet these franchises better because their reputation is at stake too. This store should be avoided at all costs.

Not sure why so many bad reviews. I needed to print something and the woman was very helpful. I emailed it to their address and she had it printed for me in less than a minute for 21 cents or so a page. I would definitely return to this location as I have had horrible experiences at others.

NEW OWNERSHIP!
Had a GREAT experience; Ian was patient and took the time to find the cheapest option for me. I was shopping something across the country that needed to be insured for up to $ 5,000. Plus there were coupons out front for 10 and 20 percent discounts. Will definitely go back to that location!

First of all, I walked in and the single employee was sitting in the dark with his headphones in. I asked if I could scan something and he said their scanner is broken. Instead I decided I would just fax it since their fax machine was working. I faxed 4 black and white pages and it cost me $ 6!!! I don’t really ever fax/​scan papers but that price seems ridiculous! Hopefully I’ll never need to fax anything else because that is just expensive!

The worst service I have ever seen. They can’t even print a document right. Took my money and gave me 2 black and white spoilt printouts instead of the 4 color printouts I needed. Guy over there on the phone forever making me late for work.

Would give negative stars if I could. Website says closes at 6pm. Called and was told they closed at 5:30pm– ok I thought, maybe they wanted to close a little early on a Saturday night. Got there at 5pm with a huge box I dragged over and it’s closed. Thanks for nothing– go to the 34^th street ups between lex and park– at least they are legit. My fave ups franchise is the union sq one near the 4÷5÷6 train.

Didn’t acknowledge my presence in the store for over ten minutes while the guy talked on the phone. Accidentally took a label with me when I eventually left… and the guy ran after me to get it back. Told me the previous visit that there had just been a rate change on the previous day, that there was no «slow» way to send a book for less than $ 12.00. UPS Store on E. 34^th St. much better.

This place is a major ripoff. In a hurry, I recently paid three times as much (compared to the post office) to mail a package at the most basic rate. On a different day, they told me that the bag of small styrofoam bits used in packing was going to be $ 20. Thanks, I don’t think so. Avoid this place unless you have money to burn.

Yea, they’re awful.
Only go here if you want to drop off a package. They try to rip you off or scam you on almost ANYTHING else.
A) Don’t expect them to be open based on the hours posted outside, except in the middle of the day. They don’t open on time and they close early on a whim occasionally.
B) If you show up with a box that needs any amount of packaging tape, they charge you $ 2 just to put a strip of tape. They do it quickly, because if you look behind you, you can get a whole roll for about $ 7. Walk a block over or a couple blocks up or down and pop into Duane Reade and get your own for much less.
C) The place is dirty and not well kept.
D) The guys that work there are abrupt and don’t dress professionally.

Yea $ 116 to ground ship 32lbs from NYC to Atlanta, try again. You could literally get in your car and drive from here to Atlanta for cheaper and get it there 3 days faster, even with $ 3/​gal gas. What really pisses me off is on their website I did an estimate of cost, using 45lbs and a box substantially larger than what I actually needed (20×24×10), the estimate was $ 38, actual was $ 78, then the other $ 38 they wacked on was to stick it in a piece of folded up cardboard and toss in some styrofoam peanuts, spare me UPS.

I wish I could give this awful store 0 stars. I had a box that needed to be shipped out with a pre-​paid label provided by the company I was sending it to. I forgot the label I printed out at work — no big deal since I had a copy in my inbox. I called the store to ask if they had a printer — they said yes, 2 $ per page. When I went in to print my label they said oh… it’s a label? That costs FIVE DOLLARS to print. If you don’t want to print it, you can ship the box with us.
NO THANKS! What a scam. I went to staples on 24^th and park and printed my label for 50 cents with service with a smile on top of it. They even let me use their scissors and tape without trying to pile on extra bullshit charges.

So, um, I guess I have wide calves. Wow. I’ve always been fit. I actually thought I had great legs. A bit short, but great nonetheless. But according to the Equestrian shop where I ordered my new black knee high riding boots (Bring it on winter! These bad boys are rubber and lined for extra warmth!), I am of the «wide» variety. WTF, mate?! Alas, I had to send the «regulars» back (who wants to be regular anyway?).
The owner of this UPS location was incredibly friendly and I was in and out in just a few minutes. Sadly, it cost about as much to buy the boots as it did to ship them back (post holiday craze I guess), but the boots made it there safely.
The next time I need to ship something out, I shall return here. I’m just hoping it won’t involve some other awkward self discovery.