Tiaa-Cref

I had a horrible experience with TIAA CREF. This is so disturbing, that I would like to share this with the rest of the world. Last year I requested to pull some funds out of my mutual fund account. I needed the money for a medical issue and emergency. I was told by a TIAA CREF representative that the check will arrive within ten business days. The check never arrived, so I called on the 11^th business day to inform TIAA CREF that the check never arrived. I also informed them that this is an emergency, and that I urgently need this check. They placed a stop payment on the check and issued a new check, and informed me that it can another ten business days to arrive. Again, the check never arrived on the tenth business day as promised. At this point I’am convinced that they never mailed any of the checks that I requested. I decided to contact TIAA CREF and requested the funds to be placed back to into my account. They issued a stop payment on the second check and the money was reversed placed back into my mutual fund account, at this point I did not need the funds anymore. After that, the check arrives on the 14^th business day, the check already had a stop payment placed on it. As I’m reviewing the check, it is dated 10/​06/​2014. The electronic stamp on the envelope is dated 10/​13/​2014. They held the check in their back office for a week before placing it in an envelope and creating an electronic stamp. This is very disturbing to me. The check was never cashed because it had a stop payment on it and the funds were never used. Last week I received a 1099 IRS Statement with a redemption fee of $ 1085, for funds that were never used. Also, I was never aware nor informed that their will be any redemption fee’s. I contacted TIAA CREF, asked to speak with a supervisor. A person by the name of Karen Mahoney came on the phone and was not accommodating at all. I felt like she did not care about my issue, or that she wanted to help me and address my concern. I explained to her that if I knew of any redemption fee’s, I would not request for the funds to be pulled out of my account. I asked Karen Mahoney, why was I not informed of any redemption fee’s. She replies ‚“we are not the IRS, we do not inform clients of redemption fee’s, and it is not our job to inform clients of any redemption fee’s, therefore we do not inform our clients”. WOW, IS THIS A JOKE? TIAA CREF misinformed me and cost me $ 1085 for funds I never used. I will be moving my mutual fund account away from TIAA CREF and I will never do business with this company ever again. I will file a complaint with SEC and BBB. They should inform their clients of any fee’s before issuing any funds, and they failed to do so. I give this company a big fat F for FRAUD. I’m completely disgusted by them. The world needs to know how much they have failed.