Universal Optical

Very good and thorough eye exam. I was in and out before my lunch break was over. was only $ 30 (my insurance doesn’t cover vision)! Optometrist really took his time with me and made sure I got the best prescription for my eyes. Great experience all around!

Great customer service and excellent selection for glasses frame. Like others had mentioned, the best is the one hour wait for the glasses to be picked up. You select the frame, get your eye exam, and in an hour, you will get your new glasses. Great for someone who doesn’t travel out to Chinatown often. This is a great optical store that I will recommend to any friend.

I love the customer service here. The girl who helped me gave helpful opinions and were very patient with me as I spent a good amount of time looking for a frame. The doctor was very thorough and I love how I can get my glasses the same day.

Great customer service, the sales lady was friendly very helpful in helping me find the perfect frames. And they have a pretty wide selection of frames to choose from. I love my new glasses! The previous optical store I went to couldn’t adjust my glasses to fit my face so they kept sliding off. But at Universal Optical, they were able to adjust the temple just right so my glasses stay on without sliding off every 5 minutes.
I would definitely go back for my next pair of glasses!

Very good customer service and the prices for their glasses are reasonable depending on What extras you want to add. I was satisfied with their doctor’s thorough examination.

Place located in downtown Manhattan in Chinatown. It’s about a 15 minute walk from the 6 on the Canal Street stop or a 10 minute from the F train on East Broadway stop. I was looking for information and did not do direct business with establishment. The sales woman had no issues with answering my questions.

Went in today for the first time to get an eye exam and a pair of lenses for glasses I bought recently.
The good:
Customer service was very good; the guy who helped me in particular was very accommodating and I was able to haggle with him to get a discount (he was able to communicate w/​me in English which was a plus) He waived the $ 15 eye exam fee for me (Most optical stores would have charged some kind of eye exam fee if you were just getting lenses and not the frames)
I ended up paying $ 75 for lenses, which is probably a lot cheaper than American optical stores, but is the standard rate for regular cut, anti glare lenses for people w/​slightly poor vision (if you have very bad vision, you’re going to end up paying over $ 100).
The eye doctor seemed knowledgeable and carefully took his time to examine my eyes, definitely a lot longer than eye doctors at other Chinese optical stores. The exam was very thorough and probably took a good 20 minutes; other places usually take 5 – 10 minutes at least in my experience.
This store is definitely a lot better in terms of price and customer service compared to its other store Flushing Optical, which has gone down the drain in recent years; they don’t give much of a discount nor are they as customer oriented.
So why the 2 stars for Universal Optical? Well, I just got my brand new, pricey glasses a few days ago and there were absolutely no scratches on the frame; it was in perfect condition. After I got my lenses at Universal Optical, my glasses came back with several scratches on the legs of the frame, including one very, very noticeable one. I had a feeling they might not have been that careful w/​it since the lenses were done in less than an hour. I guess this is what I get for buying lenses in Chinatown. So if you decide to go to Universal Optical, please enter at your own risk if you have expensive frames you want lenses for or if you are planning on buying expensive frames at the store itself. In the end, your frames might be returned to you scratched.