Uptown Pediatrics

Wow. I don’t know, I was astounded to see all of the negative comments regarding this practice. We’ve been coming here for 10 years and they’re amazing. Every single dr we’ve seen (all of them) has been responsive and very knowledgeable. We’ve never encountered any rudeness at all. In the entire time my sons have been at this practice, we had one visit with a really long wait time and it so happened an emergency came in and required immediate attention. Everyone was apologetic for the long wait. There have been times I needed my son to be seen on an emergency basis and we were seen straight away. The kids are healthy and they love their dr. The nurses are excellent as well. The front office has always been courteous and their walk-​in hours during the school year are also helpful. These Drs are top notch and their approach to my children has been nothing short of wonderful. These are born doctors, not made ones. I wish all of my Drs were this dedicated.

I switched to this practice a few years ago since traveling downtown for our pediatrician (who was fantastic) just did not make much sense. One of the doctor’s there is pretty decent — the head doctor (Dr. Murphy) talks a good story about accepting insurance so that there is a balanced practice but he himself does not take insurance (ironic, isn’t it?). The nurses are decent and pleasant to work with. The office staff there is beyond horrible — rude, unprofessional and they type of people who make you want to scream… they are that bad. It’s gotten to the point where I am considering a new practice since it’s just too painful.

I have 2 boys and with all their cuts and bruises, fevers and colds the doctors in this practice never disappoint. They helped and gave me complete directions on what to do with 2 real emergencies I had with my boys. Now isn’t that what counts.

Maybe it’s because I have a newborn, but I’ve never had to wait.
The doctor I see is good, she returns my calls immediately if I have any questions, but she’s only part time.
The nurses have been friendly and helpful.
It’s the administrative staff that have been horrible, snarky and unhelpful every time I have to interact with them. THey do not return calls, and are just incredibly rude.

I don’t know why this office keeps making the short lists for being a great pediatricians office in NYC.
The doctors (and nurses) are good. My son has seen three of them there. But it’s not worth dealing with the HORRIBLE staff. You have to plead with them to get the bare minimum for service. It’s ridiculous.
And I don’t know why scheduling is always so hard for doctor’s offices, but the least amount of time I’ve waited just to get into the exam room is 30 minutes. (I’ve been about a dozen visits during various times of the day.) And once you’re in the exam room, it is so irritating they have you strip down your toddler to a diaper then expect you to wait another 30 minutes before the doc comes in to see you.