US Post Office

Another one of the better post offices around Manhattan. For people with a very tough time getting around, the first thing you notice going in is the handicapped elevator lift. The self serve machine is right there too — lots of senior citizens comes through here, so I get the feeling a lot of little things were placed or modeled with them in mind. They also have a huge fan they leave on during the summers (nice), and they usually keep the line moving. Clerks are also very helpful. The one bummer about this place is they never have any working pens — you can borrow one from the clerk, but if you need to fill out forms ahead of time, it’s a little bit of a drag. Otherwise, this place is reliable, I usually come here when I’m on the UWS.

They have a package drop box and are open until 4 on Saturday! It really doesn’t get much better than this as many locations in NYC don’t have the giant package drop off bins and shitty weekend hours. I’m sure I’ll drop my rating once I actually have to deal with an employee but most of the time I print my postage at home and just need to drop it off.

Angie was so cheerful, she really brightened my morning.

This is the best post office period. The upper west side is lucky to have this location. I literally travel 90 blocks and avoid the 181^st street post office to come to this location every time i need teller service cause they are so professional. I love seeing Yvonne and her crew they always smile

The most horrendous customer service I have ever experienced in my life! First of all, there were no pens on the writing desk so I had to borrow from the clerk. I did not expect to go to the post office so did not have a pen with me. Anyway, after filling up a certified mail form, I fell in line. There was about a 15 minute wait. Finally I was called to step forward to one of the clerks but she wasn’t the one who lent me the pen. Aside from handing her my mail, I also handed in the pen I had borrowed and mentioned that I also wanted to return the pen. This clerk immediately looks at me and says, «well you did not borrow that pen from me did you? So why are you returning it to me?». OMG! I was just so appalled by this clerk, I did not even know how to react! I told her that I thought she could help me return the pen since her fellow clerk was busy with someone. And she had to tell me at that point, «well, you didn’t seem to have a problem borrowing that pen earlier? So why couldn’t you return it?» Again, OMG! So I tossed the pen to the side between her and the other clerk. I kept quiet and when I was asked if there was anything else I needed to purchase I said No, and actually I think I did not get a good service today. And the clerk, as if what she did to me wasn’t enough, continued to harass me about that pen. And as I was leaving her counter, she had the nerve to tell me, «you’re an adult! So act like one!»
Needless to say, I so regret going in there. I never expected to be punished by simply borrowing a pen and returning it. I never thought that anyone could be so uncourteous, so disrespectful, so mean and so cruel. Anyone like that must be so rotten inside. After all, as they say, a person the way they feel inside. So cheers to that! Here’s to that girl’s miserable life! She definitely gives the USPS a bad name! There’s a reason why more people use FedEx or UPS.

I LOVE this post office and all the women in it. They are as good and professional as I could ever hope for. They put up with a lot of terribly cranky and impatient customers up here on the privileged upper west side of Manhattan. A few years ago, they did have at one point a little troll woman who should have been fired. She made everyone miserable. She embarrassed me publicly at least 2x. No one could do anything about her but wait til her retirement day came. It angers me to think that my tax money funded her or that any union protected someone that unprofessional’s job. Besides her little miserable troll self, since she left, everything has been super peachy at the post office and I look forward to going there. The line looks long sometimes but they move through customers quickly. Everyone is very friendly there and I hope that customers take it easy on my friends at the post office!!!

Yes. There is always a line.
Yes. There are only 2 – 3 clerks.
It’s one of the smaller post offices I’ve ever been in. What do you expect? But they are uncommonly friendly and if the customers have their crap together, they are reasonably quick. So please get your mass of parcels in order before you get on line and waste everybody’s time.
Plus, they’re not behind bulletproof glass. It bugs me when they are. It makes me feel like it’s visiting day in Sing-​Sing.
The Post Office has decided to up their game. They have put greeting card racks in all their locations now. And they have decorative boxes and padded envelopes for gifts. Perfect for forgetful screw-​ups like me who wait until the last minute to do anything.
They have pens. You may have to ask the clerk for one, but they don’t seem to give people a hard time about it. Just return them please or they may have to stop being so accommodating. Getting good customer service is about not being a jackass customer. It’s hard to help the helpless. But they tend to be the ones to complain the most and the loudest.
I was in and out in less than 15 minutes. Pretty good for the USPS. Pretty good.

Not for those in a rush. Be prepared to deal with workers who have a bad day, every day.
No matter what time of day you happen to stop by, you’ll be last in a line of 20 disgruntled customers impatiently waiting as 2 clerks plod along as best they can with their mediocre customer service and mail processing skills.
The worst part of coming here is that workers bring a boat load of attitude to the table, making even routine and quick transactions a complete pain. I had to drop off a pre-​paid Amazon return and wound up in line for 30 minutes because the drop off slot out front wasn’t working. When I finally got to the counter, I got dirty looks… for what reason exactly?
If all of this isn’t bad enough, they seem to have some of the worst music imaginable piped in over the speakers, mainly old school R and B jams in mono. Nothing like some vintage Luther Vandross to soothe those frayed nerves.

If I need stamps I go to this post office because it is walking distance from work and has an automated stamp machine that is usually (but not always) working. If I want to wait in line, I know I can depend on this post office to have one!
In terms of the staff, I have been served by some very helpful and friendly people and one or two others who were not so helpful but overall my experiences have been quite positive!

It all looks rather run down, but it was a quick and painless experience.
There’s an automated stamp machine near the entrance which can save you some time if you know what you’re after, which I unfortunately didn’t. As a clueless Aussie looking for stamps for post cards, I joined the queue, which was reasonably short.
The lady serving at the counter was both polite and friendly, and had me on my way with a minimum of fuss.
I later heard some horror stories from nearby post offices, so I was glad to have had a reasonably pleasant experience here.

Whoa. A little less attitude, please. I don’t know who took a shit in your shoe today, but it wasn’t me. So let me finish my question and you can answer using your indoor voice, thank you very much.

Note to self: never go back! Truly the worst p.o. Could benefit from a complete attitude overhaul. Seems to be no supervision and the employees’ attitudes have run amuck. The word «sadistic» comes to mind. Also, smug, extremely rude for no reason and an institutional atmosphere of hating the customers. During my 20-​min. wait, I observed it was true across the board except for one clerk. The rest just hate their jobs and would frankly be fired if it weren’t the post office. My god. I really think it’d be better if they were replaced by an APC (machine) where you could at least get minimal info, esp. since the P.O. has recently overhauled its requirements and regs.
Oh, and the clerk couldn’t make any of my three credit cards work – and I’d just used one to buy something (to mail) from across the street.
Most of the clerks there should just find another job (if they could).

I love this place. The ladies are so friendly and helpful.

The post office hours listed on this Unilocal section for this station are wrong. It is Monday and I just called and they are closing at 5pm — not 7pm as stated.
That said — this is one of my least favorite P.O.‘s in all of NYC. I am frequently humiliated for not knowing all of the ins and outs of all of the various forms/​svcs. — and this is done in a loud voice so that many people will join in the humiliating experience I am having.
Some workers (well, one) are kind, but mostly I have great fear of running into a couple of workers who seem to take great pleasure in making the experience as painful as possible. I know the job sucks — but I can’t help that. I am as nice as possible and still get yelled at.
I go to great lengths to avoid this particular P.O.- and this is by far the closest. There are many wonderful, kind workers elsewhere — but not here. Too bad. I pretty much hate going here. And that’s a strong word, but it fits. Oh — it also seems to have the longest lines — perhaps because some of the workers with bad attitudes who hate their job just can’t get the energy up to do a decent job. Avoid this P.O. at all costs.