USPS

First of all, it took me a while to find the place because there are no signs AT ALL outside of 610. Go in the building with all the gold. Then go downstairs.
The service was pretty impressive, surprisingly. I never shipped anything before and the lady helped me out.
There were no working pens… which was very inconvenient. Luckily, I had my own.

The MOST UNPROFESSIONAL Post Office I’ve ever been into. One particular clerk was the rudest I’ve ever seen. I just gave the entire Post Office a piece of my mind screaming out how I felt the service was 25 min ago!!! They tried to take my letter and apologize for the «Grinch who stole Xmas» who’s employed by them but I just stormed out after screaming at them.!It was utterly ridiculous!!! I WILL NEVER STEP FOOT IN THIS DISASTER AND UNPROFESSIONAL POST OFFICE AGAIN!!!

Staff is VERY BAD.
They should send them for basic training how to deal with customers.
I’ve been using many Post offices in the city. This is the worst location.
Staff unpleasant, always in bad mode, humiliating at every time.

Always clean. Respectful, kind staff, who, surprisingly, if you greet them like true human beings, instead of bark at them, will also treat you like a human being. I know this concept is foreign to New Yorkers, but it’s well worth a try. I love this Post Office! It is a bit hidden and all they really need is a nice plaque on the buildings face saying, «Post Office One Floor Below», but even if and when you do get lost, the friendly security guard will help you. Worth a go! Not as dark and packed as the Grand Central center.

I recently mailed a Priority Mail express 1-​day with the help of a postal agent… and the envelope is lost. Tracking No does not show up and the supervisor sent me on a wild goose chase. I called Consumer Affairs — they can’t help because the tracking number doesn’t show up ! Use Fed Ex or UPS. Further, the station won’t refund me the 19.99 because the tracking number isn’t is the system.

I work across the street from this location so by default I have to use this one if I need to mail something, but I really wish I didn’t because it’s terrible. Employees are NOT friendly I haven’t seen one person smile any of the times I’ve visited. Not sure if it’s because of circumstances in their personal lives or if it’s because they are poorly treated by the company, but going to this location is seriously not pleasant. Also the fact that you have to first wait in line to purchase envelopes in the retail part of the store and then wait in another line to pay for the shipping is ridiculous. They need to do something about the customer service and figure out a better way to organize this location!

This is the worst post office ever. The employees are slow, inattentive, rude and over all not helpful at all.
It seems like they all have tenure at this job and can just slack off.
Seriously, i’ve had to deal with this place more than once, because its the closest one to where i work, and… I’m seriously looking for an alternative. Horrible vibe.
People be warned.

Can zero stars be an option?
These scumbag jerkoffs lost a $ 200 package I ordered from Asia. Every time I speak with them on the phone they’re rude and unapologetic. They have a different story/​explanation for their irresponsibility every time I call (if they even bother to pick up the phone– most of the time they don’t). Filing a complaint is a waste of time and it falls on deaf ears.
I wouldn’t be surprised if a USPS employee stole the package, frankly. Internal theft is a big problem within USPS and it usually goes unpunished, so what incentive do they have to do their jobs properly and honestly?
Edit: USPS is claiming that the package was sent back to the vendor. However, nothing proving that has ever come up in the tracking. Again, I believe a USPS employee stole the package and they’re all covering each other’s asses.

Absolutely awful experiences here. The counters are always disgustingly dirty and the lines are long. The worst part however has to be the supervisor who is often attending the floor. She is constantly condescending, unwilling to help and all around offensive in the way she handles customers.

I work in this building and so I use this post office quite a bit. I wish I didn’t have to. The floor attendants are rude and don’t know how to speak to people. They go through people in line to see what they are mailing or if they need something, but end up yelling and speaking in such a condescending and rude manner that it’s insulting. Ie: YOU DON’T NEED THIS ENVELOPE, YOU NEED THISSSSS ENVELOPE! YOU NEED TO GET OUT OF LINE AND DO THIS AGAIN!
I’ve experienced this with several of the floor attendants at this location and I am embarrassed for them. There is a level of professionalism that is required here. It’s not to yell at people and make them feel stupid for not having the right box, envelope, address label, etc. Figure out how to speak to people in a kind, compassionate, and patient way. Everyone hates going to the post office because the service is pony-​express slow and the employees don’t seem to give a rat’s a$$ how fast they work.
You all need a month’s worth of Customer Service Training. Just terrible.

Currently closed due to some fire awhile ago. Date to reopen is unknown.
Typical post office… its slow and staff doesn’t seem like they want to work. The only one that seems to work is the floor manager. She is always going around asking people what they need and checking to make sure they have everything right. She’s the only reason for two stars. I’d give none if she wasn’t there.

This post office doesn’t even deserved a 1 star! By far the worst experience ever by phone. I live in CA, I had called because I have questions regarding my package. But this lady kept talking over me telling me that they don’t do that there and this and that. What annoyed me was that she kept directing to the online site to figure it out on my own. She didn’t want to help me at all. She kept repeating that they don’t do that there. I was so pissed off and just hung up on her before I said something disrespectful.

Lady at passport center at 2pm: are you here for a passport?
Me: yes
Lady: no passports today
Me: why?
Lady: what do you mean why?
Me: the sign here, and government website, says passports can be obtained from 10am — 4pm, everyday
Lady: well, today’s a different day. No passports.
So there’s that!

I usually don’t like to do business in post offices — lines are long and slow, people behind the counter tend to be annoyed.
But the Rockefeller Center post office has a woman scurrying around finding out what people in the line are waiting for and checks if you’ve got everything ready. I had addressed the priority mail envelope on the wrong side, so I filled out another.
Then she told me I could use the self-​service if I used a credit card and walked me over, showed me what to do, all the while helping at least 2 other people at the same time.
And people kept walking up to her and interrupting with questions. She wasn’t flustered, she helped everyone, and I was really impressed. I asked her name: Ethel Sowell. She’s the manager, she said.
I am so happy to have found a pleasant, efficient post office.

I hate the post office. I would rather never have to go to the post office again, if I can. The service is terrible. I don’t understand why every one there has to act like they are all so pissed off… I ask a question, and I can totally see what they are thinking, «why you so stupid?», «Go figure it out yourself.», «Don’t talk to me.» like really???
The only woman who was really nice was the one behind the counter in the shop were they sell boxes and stuff… She was smiling and was genuinely helpful; her smile wasn’t even those fake ones, it was one of those sincere and nice smiles. Why can’t everyone be like her? Because of her, I give this place a 1 star or else, I wouldn’t know how to rate this place…

A great place to have your postcards postmarked!
The fact that this branch of the U.S. Post Office lies tucked away in the hallowed halls of Rockefeller Center is actually a plus, since it’s not the easiest to find, nor do most tourists usually stand on line to mail packages, leaving its well-​staffed facility for the locals. There are automated postage machines, too, if you like to avoid human contact.

This post office is so hard to find. It’s all the way around Rock Center Café down a long creepy hallway. But, once there, two self service machines and never a long line. I made the embar easing rookie mistake of going into the room with all the PO boxes, but it’s not connected to the post office, so make sure you walk right by there to get to the real lobby.

An overall miserable experience. There were 20 people in line with two people at the counter, each transaction took about five minutes to complete and then the ladies would take a little siesta before waiving the next customer to the counter. I tried my hand at the self service desk only to have the lady offer to help me and then walk away about 30 seconds later to the back-​room, from which she never emerged. Having decided to wait in the extremely long line, I finally reached the front only to be confronted by a lady who made me feel like the worst human being on the planet for taking up her time.
I do not understand how the US Postal Service continues to employ people like this with many so many people who would take the job. I fail to see how they will ever compete with UPS, FedEx, DHL.
Out

I would have given 1 star, but I understand that post offices can get crowded and lines can form and bins get full.
But seriously, things move incredibly slow at this very busy location. The lines are longer than any other PO I’ve seen and there is almost zero urgency. Employees are (sometimes) rude and surely don’t want to be there, but I try my best to be nice to them and sometimes, just sometimes, they manage to crack a smile.
Bins are always full here, and when they are, just go towards the back left of the PO and knock on the door. Someone is usually there to open the door and take your package (s).
Knock on wood, my packages haven’t been lost when shipping from here.

I am a small connoisseur of the US Postal Service. I know how to use the automatic teller machine and I can fill out my customs forms like a pro. I know the difference between parcel post and first class and I know when insurance is worth it and when its not. I’m a post office veteran.
This particular USPS office is huge, but seldom used. It actually was a bit eerie, as the location is big, bright, and empty with wals and walls of mailboxes. There was only one visible postal worker on duty, who was shuttling between the two automated machines, helping people out. There didn’t appear to be any windows open with tellers at 9:30 am, which is really unusual. The passport line was also closed. I dropped my package (prepaid postage is the bomb diggity) and walked out.
The location really is hard to find (props to the tour bus guy who gave me directions even though I didn’t ask for them!). If you’re above ground, walk on the north side of 49^th St. When you are in front of the ice skating rink, there is an elevator that goes down to the Sea Grille. Take it down to the lower concourse and make a left (or just follow the now apparent signs for the USPS). Follow the signs around the creepy corner and down the dark empty hallway.
If you’re already below ground, walk toward the Starbucks by the Brookstone and Cucina & Co. You should see the Sea Grille and the rink in front of you, then hang a right through said creepy hallway.