Verizon Wireless

Do not buy a device or change your plan here, they will hoodwink you into hidden costs and charges. After telling me my plan would be discounted and I’d receive a credit for trading in my old device I asked a number of questions about the trade in and the monthly costs. The woman assured me that this would be approximately the same price as what I am currently paying.
I got the bill that month only to find that there was no discount and the equipment trade in never went through. After an hour on the phone with Verizon, I found out that I would get some sort of refund for my old phone but that they do not reduce the monthly costs of devices. Planning on reporting the business to the BBB, in the meantime, avoid at all costs.

I went to the store to get my protector replaced. I bought the screen protector long time ago from different Verizon store but went this location for just convenience. I politely asked one of the staff and she said yes she will do it for me. The way she talked to me was very rude but I just assumed she was having a bad day or something. But when she was trying to put my new screen protector, she didn’t know anything about it. She didn’t even know how to take of the film from the protector or how to start. Didn’t even read the instruction and kept just touching sticky part of the protector. (While a lot of dusk was getting into the protector and my screen) and I asked her if she had done this before and she became so rude and said «oh yes I have done this before and this is how I do.» And she became very aggressive and I didn’t even know why. So rude and I had to just pick up my protector and left the store with dirty protector (later I just bought the new one). I came back and talk to the manager and she was trying to blame on me but I didn’t do anything wrong (she later apologized kind of) and I was extremely upset and called the customer service but they are also slow and dumb!!! So upset I will never use Verizon never again.

Sitting in the store watching 3 people help two customers and the heat was on about a million degrees. Walked out. Not a very friendly or helpful environment.

Warning, this is not an actual Verizon store or Verizon «Corporate» store as it is called. This is a retailer, which means hidden costs, inflated prices, and overall fraudulent and sketchy actions. I have never felt so cheated in my life after coming here.
I originally came here, expecting really good service based on the reviews and leaving very satisfied. Instead, the experience was one of the worst I had. The person helping me was on her phone the entire time when I was upgrading. She looked miserable both days I came in. Maybe she had some personal problems going on, but still such bad form and extremely rude to be on your phone and not even look at the customer when you’re helping them.
I wanted to buy a phone which if you look up on Verizon’s website, is $ 672 for 24 payments. Purchasing the phone here, it was $ 750. They even added a $ 11/​month protection insurance fee onto my contract without asking. They have this rip off deal of $ 80 for a bundle of a case and screen protector when those accessories cost like $ 10 each. They were in shitty dusty looking boxes as well. I tried to return the accessories only an hour after I purchased it because the the case was faulty where the volume buttons weren’t working. Store credit only for only this store with their limited, dusty accessories. Of course.
I asked for an itemized receipt of the transaction. Of course, instead of a receipt I got a customer agreement listing information about my Verizon plan that I already knew. After getting the receipt the day after, I noticed they charged me this bogus $ 50 for what is listed as «Data». No idea what that could have been. I noticed in the other review they also got charged for this «Data». What the hell is that charge? They obviously do not provide us data being a shitty retailer. Definitely filing a dispute for this charge.
They didn’t even give me a receipt for my first transaction, I went back to the store an hour later to get the receipt, and apparently, everyone was too busy just to print out a simple receipt. I was so fed up that I went back to the store to return the phone. Of course, there’s a restocking fee for having the phone barely a day. Good thing I still returned, because although they cheated me a lot of money, at least they aren’t able to get commission off my phone. Plus the phone they gave me seemed used. The plug for the charger was unbelievably loose.
I went to a REAL Verizon Corporate store, and as soon as they saw my bag from that retailer store, they laughed and commented at how bad my experience must have been. I guess this has happened multiple times before.
Verizon as a provider itself is fine, but just be extremely careful you don’t make the mistake I did and walked into this fake Verizon store. Both the customer service at Verizon and the real Verizon sales reps at the corporate store both recommended to avoid these stores in the future. It is so misleading to have the Verizon logo on the store. If you see any extra text like «Premium Retailers» or «Authorized Retailers», walk right on by.
They’re located in Flatiron, so I’m assuming the rent is pretty high. I can see why they’re still there. Probably making tons of money cheating and ripping off unknowing customers. I have already been cheated, but I really hope that this review will save others from suffering the same experience.

Excellent customer service. Make sure to ask for Dwayne – he is super helpful, friendly, and thorough!

This is the best place in the the whole city for your device needs.
I have been to numerous others over the years and I found the employees
to either not be as knowledgeable and if they were, then they were a little lazy.
No one ever took the extra step to help.
Easiest way to wipe the phone for any problem without even trying.
Not here! Duaine and Yasoni are AMAZING!
I have been going here for years and they always help, always try, always care and knowing my technological limitations, always do everything to make it easier for me.
And always with a big smile.
They go above and beyond every time. You should give them a try. You will see the difference.

Caught Yasony as her shift was ending, on her way out, and she still helped me upgrade my phone, activate it and put a cover on it. Gave me a great deal, all the while patiently training a new employee and tending to other customers also. So glad I went here!

Had to switched my at&t phone to Verizon. I walked in and Dwayne was really helpful! I recommend this store its not crowed either! :)

Had an extremely negative experience at this store. Poorly staffed and the employees kept giving me wrong information. It was very confusing so I left. I went home to check my bill and everything they had said was either wrong or misleading. They don’t know what they are doing there.
I went to another location, the one at 152 Bedford, and they were great, Please hire employees like the ones at the Bedford store who know and understand their product and provide quality customer service.
I will never return to this location ever again.

Since my 2 year «commitment» was expired, and Verizon did away with their unlimited data, I decided time to switch providers. Before I made the jump to AT&T, I wanted to be completely sure that since I have fulfilled my contract there are no other surprises (closing cost, etc) before I did so. Since this location is by where I work, I thought I would pop by today around noon and make sure there were none.
I entered the store and the two employees seemed very miserable (one man, one woman). I approached the woman and told her that «my contract just expired, and read that it is a month to month now. Does that mean I have to wait till the end of the month to renew, or leave and switch carries if I wanted to?». Her response, «No, you don’t have to wait, if you want to renew or switch you can». Okay «Felicia», bye-​bye.
So here is a piece of advice my little shorty friend with the long hair and white dress shirt on, why was the question not asked, «Are you thinking of switching? Can I review some of our current plans to get you to reconsider?». Nope. Nothing. You would think that with all the other competition out there (and people still looking for jobs), this chick would make an effort. But no, no she didn’t. She wears the «I don’t care for Verizon look» very well. «Felicia», when you get a second, go down the street to AT&T and meet Leron. He knows how to do his job unlike you.
Peace Verizon. I’m out. (microphone drop in the background)

Dwayne the manager is amazing. I went to the store because of the high Unilocal ratings and I was not disappointed. The only thing I was disappointed in was the iPhone 5s. That iPhone’s battery is such a joke and was so bad I returned it within 24 hours and just paid the extra money to upgrade to the 6. And as soon as I walked back into the store for the second time in two days Dwayne looked at me laughed and said, «See I told you to get to 6!» He was knowledgeable he was friendly and he was generous with his time. They also had a very kind and hard-​working employee named Darren. I feel confident that I have found my Verizon store in Manhattan. Finally.

Yoseney was amazing and very helpful!
So thrilled with my new iPhone 6 I can’t put it down!

Hello Sami,
I didn’t see a «reply» button to answer your question, so I answer in a new post.
I believe it was Dwayne (as I can identify his picture in those posts).
I came twice to the store and complaint about the product. the first time he asked whether I updated the software and I said that probably not and I will check.
Few days later, once seeing that the Iphone performance remained so poor (and this should be a brand new device), I came again, and this time he said: «it is well know, that the Iphone 4 are poor in terms of performance» and he kept saying that since I have many apps which I don’t!!! it consume the battery and reduce productivity.
Given that experience, I have no more any interest to buy mobile products from same kind stores as I believe if I would have bought it from Best Buy or even Verizon itself, i wouldn’t get such answers
Asher

Dwayne, the manager here, is a super-​helpful, super-​competent guy who has twice, now, helped me sort out my phone needs. He’s the kind of guy who makes the whole Verizon transaction so much more tolerable & pleasant than it it could be (& usually is). It’s worth going to this particular store just because I know he’s gonna make it work, and he makes me feel taken care of. And I know that I’m not the easiest customer to deal with, so that’s saying something.

Amazing experience all around! I wouldn’t usually say that about a Verizon retailer but the couches were comfortable and the people who work here are extremely helpful and honest.
GO HERE!

Yasony did a great job helping me set up my new plan! I’ll definitely come back in the future.

Great experience setting up a new iPhone. They did a great job making sure all my information was transferred successfully from my previous device.

I have had great experiences at this location. Both times I came in for a new phone Yasony has helped me out. I wasn’t up for an upgrade but she managed to work some magic and hook me up! This place is great

We were upgrading our phones and they were ready for pick up upon entering the store. Yasony and the other associates were very helpful in answering questions about our account and any current promos.

I broke my iPhone 5S outside my warranty and the employees helped me figure out what the options were for my situation. It all worked out well and they were super helpful and communicative. Really appreciate their customer service :)