Verizon Wireless

Walked out of the store yesterday after dealing with very rude employees. She had no idea what she was doing. So frustrating. Will never go back to this store. Verizon needs to evaluate their employees. They can lose corporate accounts.

I came into get my screen cover fixed because it was cracked. Zaira Valera helped me out and she fixed my phone within minutes and was extremely dilligent in making sure the new screen protector went on perfectly and explained to me that I can register the new one for a replacement if it happens again.

Terrible service. An agent called Humberto: worst customer service agent ever. Do not come to this shop!

I visited this location right next to my office to get an upgrade.
They had the phone I wanted in stock. Greg was extremely helpful, took the time to transfer all of my personal data from my old device to my new one, and made sure everything was working properly.
All in all, I was in and out with a new phone quickly and painlessly.
Thanks, Greg!

Just walked out. Simply wanted some easy information on monthly rates since my 2yr contract is ending next month and the sales associates treated customers like garbage. Paying $ 90+ each month for each line in my family plan and this is what I get in customer service. How is this in any way better than the oligopolies we have in China??? I least I only paid like $ 40/​month when I was treated much better by China Mobile

If you want excellent service at Verizon go see Michael H at 43^rd and Madison
He made getting a new phone a very easy experience. Hard to believe but true!
Michael is professional, efficient and the whole entire process from start to finish was a half hour.
I had been to another Verizon on Madison in the 60’s and the experience was horrific.
Michael is the definitley the man to see for great service
RM

So I’m out and about on Friday and notice that my phone is terrrrribly low. How did it go from 40% to 8% so quickly?! I couldn’t let my phone die — I was meeting people for dinner later — I needed to make sure I had some juice to send a text or make a call. Lucky for me I stumbled across this Verizon store. I popped in, was greeted immediately, explained the situation and asked if it would be possible to charge my phone for 10 minutes. They were totally accommodating — plugged in my phone and told me I could have a seat near the Customer Service counter. Considering I wasn’t there to buy a new phone or anything — they could have just said «we don’t do that,» but they were totally awesome about it. Thanks Verizon for helping me out!

Very rude staff! When I came in to seek some help, the guy at the door was argumentative. Even though he was right in what he was saying, it seemed like they only want those customers to come in who will make them some money. I was surprised by the audacity of the behavior of their staff, as well as their indifference coz I have a business account with Verizon. It makes me sad that these people spoil my overall experience of the otherwise great city of NYC.

We arrived around 07:00pm after work on Nov. 04, 2014. The staff there are chatting and no one wants to offer help. A guy finally ask me unwillingly if I need help. He didn’t even look at my eyes when he was speaking/​mumbling. And, of course, he was not helpful at all !

Garbage.
I’ve been here a couple of times — its the same experience every time. Its funny because they seem to want to position themselves as the ‘premium brand’ in the wireless space and I think they come through on some areas but how would then also flub the service at one of your most highly visible locations?
Went in here literally just needing a replacement cord to charge my phone. After waiting at the front desk for a bit a guy told me that I had to ‘check in’. I assured him that I did not — its just a cord, right? He kind of chuckled and said he thought I would still have to. There was something about this man that led me to believe he was right… So I asked him, how long did you wait? 30 mins. Holy f*cking sh*t.
I then looked around the room and noticed the downcast and forlorn looks on the other patrons. This wasn’t the retail waiting area for a wireless provider, this was a room full of refugees waiting on their number to be called to end their hardship of a long ship’s journey around the horn of Africa!
Seriously though it was depressing and I knew right away he was right. On my way out a Verizon employee asked if she could help and I noted that I was not going to ‘check in’ to get a charger. And she said, «oh yeah, you kind of have to do that». I then told her it was a complete waste of people’s time although I sprinkled in some friendly profanity there. Note ‘friendly’. Please people, let’s not go cursing out people enforcing the rules that they never got to set…
Can’t believe they would pay this kind of rent to have a spot in the middle of the city and then run it like a way station for displaced people.

I went to this location today for an upgrade after an awful experience at a different verizon location. I had an excellent experience with extremely friendly and quick service. John assisted me in my upgrade process and he was incredible!

Awful. I stopped in here to return a new hotspot that was not working, and hopefully cancel my internet service. Both the employee and the manager stated I could, but would be on the hook for the $ 39 restock fee (for an item that was working poorly). I was willing to accept this. Cut to 45 minutes later and numerous calls by them to Customer Service and it turns out that I was liable for the full early termination fee despite never signing an original contract– I had taken over the contract from another employee who had left our firm. Apparently their policy is that when transferred it restarts the clock. I am now stuck with a poorly functioning hotspot. For people considering a hotspot– go with Clearspot. Light years better.
I moved my mobile phone service over to ATT a few years ago and haven’t looked back. Verizon is awful.

Went in with a single question of finding out what their lowest cost data plan is.
Me: Do you have any flyers describing your various plans?
Verizon Rep: No we do not. We’re trying to go green.
He then took me to an ipad device to show me the plans, but the ipad device didn’t work. He then took me to another ipad device that he was trying to get to work. Rather than go through all this I asked him my single question:
Me: What is your lowest cost data plan?
Verizon Rep: It is $ 30 for 2GB of data.
Me: That is your lowest priced data plan?
Verizon Rep: That is the one I recommend.
Me: That’s not what I asked you. I asked you for the lowest priced data plan, not the one you recommend.
Verizon Rep: (perplexed look, brain freeze)
I walked out.
Yes, I know I can find all this shit out online. But sometimes you WANT a piece of paper… to refer back to, to make notes on, to server as a reminder. Going GREEN is such a bullshit corporate line these days. Don’t get me wrong, I am in favor of eliminating waste and not decimating forests, but these companies say they are doing it with a a «me too,» PC motive. They’d have monkeys flinging shit on you when you walk in the door of they thought it would improve their profits, telling you, FREE ORGANIC FACIALS. Same concept as when I get my credit card in the bill, asking me to go paperless, but since you are not paperless… let’s slip some advertisements in the envelope, shall we?
In conclusion, this isn’t a very good review — more of a rant. But still, Verizon, if someone asks you a question, answer the question asked of you.