W New York – The Tuscany

Our stay at the «W» was enjoyable. Sure, I could gripe about a couple of things but why bother. Here’s what I liked, errr loved:
Loved that the airport shuttle dropped us off at Grand Central Station and we were minutes away by foot to the hotel.
Loved the NY style welcome – friendly but not too friendly. Justin… what a QT… nuff said.
Loved the ambiance and overall ultra sexy décor. My inner-​goth thought it couldn’t get any darker and loved the romantic look and feel… darling.
Loved the view from our room… Empire State Building? Are you serious? YES.
Loved the bell service and door men. More QT pies.
Loved the apples, warm muffins, cider, tea and citrus water.
Yes, I loved all of this and MORE. I’m looking forward to returning as soon as possible.
Try it… you’ll like it too.

I’ve now stayed here quite a few times, one of which was for a week with my wife and dogs.
The service here was really great. Overall, they handled our dogs really well. Housekeeping worked with us daily to make sure we timed our suite-​cleaning while we took our pets for a walk. They also gave us a dog bed, dog treats, and a dog bowl to make sure our little guys felt at home.
The bar downstairs was very separate from the check-​in area, which was nice (didn’t have to walk through the bar to get to check-​in) and was fairly small (the main bar is next door at the W Court) so it wasn’t too crazy at night.
The breakfast bar area provided some quick on-​the-​go options in the morning, which was convenient.
The only real issue I have is the slow elevators — I’m not sure how they might fix this given the age of the building.
Note: I am on a personal mission to stay at every W Hotel in the USA (and then hopefully branch out to worldwide!)

The elevator and faucets are broken here.
I will give five stars to the first hotel room that has a single switch to turn on all the lights in the room, or, a fortiori, that can be adequately illuminated with a single switch.
Well, that’s not quite ‘a fortiori’ in the case of W rooms, where even all the scattered lamps combined don’t provide the lumens of, say, your average office.

A quaint, cozy hotel! My wife and I stayed here over New Years of last year and enjoyed it! The guy behind the counter was very cool and so helpful with his suggestions. Not only that, but Acura did a promotion where guests got free rides to NYC landmarks! And they say nothing is free in NYC.
My only suggestion is to get a room NOT facing the street. It was loud and I’m such a light sleeper.

I started staying at The Tuscany by accident and I’m glad I did (I meant to book a different location) If you’re looking for the party, this isn’t it and it’s not even geographically close to it. This is definitely the smaller of the W Hotels in NYC and in the quieter Murray Hill neighborhood, but I fell in love with the staff and suites and have now stayed more times than I can count. I saw Shane mentioned in other reviews, so I thought he was still there. Very sad that he recently left.
The Tuscany was converted to a hotel so the rooms and suites are all different, but large by NYC standards. If you’re staying in a suite, I would recommend Rm 1600 for the size and layout over most of the others. It’s not the «presidential suite» or even the largest suite in the hotel, but I always remember to ask for that room because of 1600 Pennsylvania Ave.

It’s one fo the smaller hotels i’ve been to but it’s very nice and the staff was quite friendly. The continental breakfast in the hotel bar is convenient but I found the bagel joint on the corner to be much better.
Likes: Location was great. The Murray Hill area is very close to shopping, time squares and the subway. Easy to grab a cab and head downtown or uptown to the shopping of 5tyh ave or Central Park.
Dislikes: Both the sink and shower experienced slow drainage. The sink was really bad whereas the shower was just a minor annoyance.
The only major thing I expected that we didn’t have was a full length mirror. The only mirror was the one above the bathroom sink.
Little did I know, the last time i stayed in NYC was a block away. I’m starting to love staying int eh Murray Hill area. I would definitely stay here again.

I have stayed at the W Tuscany for the past 3 months and now it sucks going anywhere else because it just simply cannot compare! I consider the Tuscany my home away from home and all the staff is so nice and treat me so well.
It was unfortunate that THIS week, my reservations got screwed up and they couldnt accomodate me. I moved over to the W New York on 49^th and Lexington, and I am so annoyed. The staff there is the exact opposite, they are rude, into themselves, slow to care/​solve any problem. They billed me wrong and it was like I was bothering THEM to reverse the Amex charge. UGH.
Back to the Tuscany… how come I think it deserves 5 stars? Not only did I become friends with the staff, where they greeted me as I went in and out, but I would say the Tuscany is very unique. It is a smaller boutique hotel and the traffic is much more low key. This is what I prefer when I come home after a long day’s work. When I have guests visiting me in nYC, I usually move to Times Square W, just because theres more going on there and more to see. But M-​F Tuscany is what I prefer. The General Manager has also taken the time to write me emails and thanks to make sure I am taken care of. I have received gift bags, been invited to open bar, so I definitely value being noticed and taken care of.
The rooms at the Tuscany are not the MOST modern, but they are huge. I have been able to lay out to do yoga, on the floor, tons of walking space, TONS of closet space, and the room service and cleaning are very consistent. I have been to too many hotels where those services have just completely turned me off.
The gym at the Tuscany is always empty! it’s awesome! although I’ve only gone a few times, it is kept sooo clean and everything is always in place. The best part of the Tuscany is my friend Shane. He works on the weekdays and in the evenings at the front desk. Ask for him if you ever stay there! i heart shane :)

We had an awesome time in NYC celebrating my husband’s birthday this past week. Staying at the W made it even better! The staff was amazing — courteous, helpful, and not at all pretentious. The hotel is beautiful — modern décor, smells great, and very clean. I love how they have water and fruit in the lobby in the mornings, and juice and coconut/​chocolate bonbons in the afternoon/​evenings. They even offered us an umbrella to use on the last day since there was rain predicted in the forecast.
The rooms here are smaller than the rooms at the W Union Square but it is also significantly cheaper per night. This W has more of a homey feel because it’s smaller, so it seems like everyone knows and remembers you. It’s located in a quiet neighborhood, yet it is walking distance (about 3 blocks) to Grand Central Station, so it’s not in an inconvenient location.
I would definitely stay here again. Thank you to the staff at the W.

4.5 stars. I really liked the location since it was not on the busy, noisy main streets, but within walking distance to 5^th Ave for shopping or to Grand Central Station, and where the Express Bus stops so I didn’t need to take a cab from JFK airport. Across the street on Lexington from it is a family run bagel shop for that AM bite.
When you first walk in, you’ll notice the modern, yet vintage feel of the place. All the staff were friendly from doormen, front desk to concierge (concierge located at the other W hotel Court next door) where you can get a free Acura drop off’s to places from 10AM-​7PM.
We stayed on the 15^th floor which had a view. My only complaint is that the toilet seat didn’t feel sturdy.
For drinks, the lounge area at the W Court maybe worth checking out.
Would definitely stay here again.

The W Tuscany is hands-​down one of my favorite places to stay in NYC. It is low-​key and less pretentious than other W’s. The rooms are spacious and the water pressure in the shower will blow you away (literally). Bliss products are always a win, and the location is very convenient to all modes of transportation, being just a few short blocks from Grand Central.
Do not miss the opportunity to utilize the superb fitness center– brand new equipment, including cardio with iPod docks so you can view your playlist on the touchscreen. This hotel has fantastic amenities and that’s what you are paying for, so enjoy!

This W certainly lives up to it’s swanky reputation. Both the lobby and bar are very cozy, albeit smaller than most W’s that I’ve stayed at.
Surprisingly the room I got was very spacious — especially for a hotel room in NYC. It’s in a more quiet and low key part of town, so I enjoyed that. I’ve stayed at the one on Broadway which I also like for other reasons (see more on my review for that hotel).
Overall, I enjoyed the impeccably decorated rooms, the friendly staff and general positive experience at this hotel.

Absolutely love this hotel. Charming lobby and staff, gave us an upgrade, lovely. The bed and bedding are fantastic. The room was so cozy and comfy, a perfect oasis when visiting the NYC lifestyle.
Also have to mention the 6 different types of complimentary Bliss beauty products found in the gorgeous all marble bath and the huge flat screen TV (not my personal huge turn on but I know people dig that stuff.)
Finally, the crowd staying here looked pretty cool AND gorgeous so if you are single or getting in the mix, this could be a GREAT choice for you.

I stay at a lot of the W properties and I’m building up a little database of favourites. The W Tuscany in any other city would be on my no go list, but in New York it is more than acceptable.
The rooms are massive for this city, as a frequent guest I often get an upgrade and found myself in a corner room with the usual lovely W bed and ameneties. Very impressive.
Sadly the hotel has seen better days as one of the older properties in the brand the room and surrounding parts were looking pretty shabby. My bathtub had cracked enamel which actually felt pretty uncomfortable when you laid down in the bath and could cause a nasty scratch or graze if you caught it in the wrong place.
In addition to this every time my air conditioning started or stopped it would rattle, annoying at 8pm but really frustrating at 3 in the morning when you are trying to sleep. Turn it off and I would have baked in the summer New York heat. I had to ask five times for someone to fix it and spent two largely sleepless nights. Once they did fix it, it was fine.
The food is very expensive but no more so than any other ⁴⁄₅ star hotel but $ 45 for a pancake breakfast delivered to my room still seems pretty ridiculous.
The hotel is well equipped with a pretty reasonable gym, a snack bar and you also get full access to the neighbouring larger property W The Court which was a nice bonus.
I made use of their complimentary Acura service for the first time, they have brand spanking new MDXs that will take you anywhere in Manhattan during business hours. I love this service as it saves me (and my company) taxi fees a plenty. Not all the advertised services work as well though, I stay in Starwood properties a lot and one of the benefits I get is free bottled water each day. It is by far my favourite amenity as the Voss water they give you is $ 6 a throw from the minibar. I only ever recevied water the day I checked in and I ended up having to ransack the minibar, but to their credit they did knock it off the bill with no argument.
So why the three stars? The stay was far from perfect and I don’t mind running into issues in hotels but the lack of response or interest from the «Whatever/​Whenever» service was disappointing. I don’t expect to have to call for maintenance 5 times.
I’d definitely give this place a go with the caveat that you have to be persistent to get any speed of service here. I mentioned this to the front desk on check out and they promised to get back to me, I heard nothing.

Expensive as hell but I think it’s the going rate in Manhattan. My husband’s company paid the bill so I didn’t complain. I’m way too cheap to spend $ 400+ a night anywhere.
Rock star hip. I was a bit blown away. Not the typical business-​type hotel. Hip dudes. hella hip. I could imagine Bret Michaels from Rock of Love staying at W Tuscany.
The room was gi-​normous. Bliss organic bath products galore. I-​pod docking station. King size bed. Furry chic blanket. Bangin’ décor. Doormen that are clearly models. Elevator with blue lights — club-​esque. Day passes to the Equinox. Kick ass customer service.
The location was amazing. Walking distance of Grand Central and my BFF’s apartment in Murray Hill.
Not many amenities. No breakfast included or cocktail hour. What’s up with that?
Good sh*t. I’d stay there again, ONLY if someone else were paying for it.

Alright, so everyone’s just a little tired of the whole «W-​Hotel» vibe and experience. I, however, keep coming back to this place for several reasons.
1) It’s fairly quiet seeing as how it’s on an «off» street.
2) It’s conveniently located.
3) The rooms are huge by NY standards.
4) Fantastic service. I have had several strange incidents (i.e. injuries, travel problems, illnesses) happen while staying in NY and the W-​Tuscany has always been overly accommodating.

Overall Impression:
The W Tuscany was a nice, friendly place. This location has a much more manageable scale and far less ostentatious vibe than some of their other properties. However, it was incredibly pricey. Maybe it was just bad timing [week of September 24^th, or Advertising Week, which wasn’t actually the reason for my trip], but prices were about twice what you would usually expect to pay.
Staying here felt like staying in a Pottery Barn or Restoration Hardware: a big wood framed leaning mirror against one wall; a country style door with an 8-​pane window door separating the main room from the entryway /​bathroom /​mini-​bar area; black and white photos of random landscapes and still lifes on a ledge built into the wall; bedding and furniture all done up in rich browns and reds. It really was like stepping into a catalog.
Highlights /​Lowlights:
What was great
— The TV set up and channel selection. Nice flat screen that you’ve come to expect from the W [maybe a bit cramped on top of the work space], but the big bonus was BBC America and Current being among the available networks.
What wasn’t so great
— The price. Seriously, I felt like I was paying rent when I checked out after just a 2-​night stay.
Random note
— It’s not a dead ringer or anything, but from your peripheral vision as you walk in at night, the bar area in the lobby reminds me of the Mexico City bar where Pierce Brosnan meets Greg Kinnear in Matador
Scorecard:
Would I stay here again? Yes, but only if prices returned to ‘normal’ NYC levels [i.e., anything less than $ 400/​night]
Did it seem a good value? Um, no. Not this time.
Essentials
Service — pretty good, helpful; I actually walked into the neighboring W Court, which is two doors down and they did allow me to check in there. I just had to walk in and pick up my key at the Tuscany. Instead of making me feel like an ass, they kept things smooth for me.
Bed — very good, per W norms
Bathroom — good, but not the typical W luxury spa effect
Work space — good, maybe a bit cramped with the TV, but the internet connection remained solid at all times
Storage — very good, lots of space
Amenities
Room service — fine, but I didn’t really challenge them, just getting coffee each morning
Concierge — n/​a, I didn’t use them
TV /​Entertainment — very good; love the BBC America /​Current options
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For other travel reviews, see

When you stay at The W, you know you are livin the good life.
The Tuscany confirms this without a doubt.
It’s pretty cool The Tuscany and The Court are next door to each other, and the bars in the bottom of both are absolutely amazing — I enjoyed my reserved table almost as much as I enjoyed being in the same bar as andy roddick, which was almost as much as I enjoyed the bouncer kicking out 2 ugly people for making out hardcore (nobody wants to see that, even if we are drunk).
No 5^th star since there are nicer W’s in New York, and I blew the fuse in my «spectacular room» twice. But any hotel that dedicates an entire room in your suite to the bar is fine by me.

My husband proposed to me here, but that’s not why I love this place so much.
Largest standard rooms in the city.
Great service.
Modern & clean.
What more could you want?
We’ve stayed at all the W hotels in the city except for the one on Lex. This is one of our favorites. It feels more like an apartment than just a hotel room. It’s more warm and cozy. It’s also very close to Grand Central so great for people who need to get on a train.
Soundproofing is not so great. It’s very quiet at night unlike the Times Square & Union Square locations which is nice if you actually want to sleep!

This hotel has the most comfortable bed I’ve ever slept on. Also, the rooms are enormous by New York standards and they use Bliss toiletries. What more can you ask for?
The service is also very good. We were traveling with two cats and were given complimentary litter, a litter box, food and bottled water plus cute bowls to put them in, toys, and even treats. What in the world? I LOVE pet-​friendly businesses, but these people take it to an extreme. Awesome!
My only complaint is that the room service food could be better, but whatever. I still really really really like this hotel and would stay here again just for fun.

This is my second favorite W Hotel in NYC. The service is NOT quite as good as the Court in my opinion, and I’ve stayed at both several times. I will say that the concierge service is great, and I really enjoy the hotel bar for a nightcap.
Oh, the doormen are eye candy. GORGEOUS. Now that was a smart marketing decision ;).