Westside Animal Hospital

What a terrible experience. I brought my cat here for a grooming. He had been before about a year ago. His appointment was for 12 noon on a Friday. I brought the cat there promptly on time. The groomer greeted me and took the cat. I explained what I wanted. Then had to wait up to 40 minutes to make payment and ask basic questions about my cats health and shots. The receptionist seemed overwhelmed, and very short with me. She didn’t make very much sense when I asked her what shot my cat would need in order to get his grooming complete. I explained time and time again, that his annual shots were up-​to-​date, just had been done with another Vet. I had the records in hand. I specifically asked to be notified by phone if any other examinations would be done to my pet. She assured me that I would receive a phone call prior. Five hours later, my boyfriend gets a phone call saying that our cat is being «vicious «(by the way, my cat is very even keeled and social by nature) and he needs to go there to calm him down while the groomer perform the service. Mind you, this is five hours after his initial appointment time. My boyfriend goes, is unable to calm my cat, because he had been sitting in his carrier for five hours waiting to be groomed. Understandably agitated. I was told that he could have been sedated by the Vet, but the the Vet had left early at 2 PM. My question is why did they wait five hours to perform the service on my animal? The staff was confused and unprofessional. The groomer didn’t even complete the job. My cat looks crazy. I called the following day to follow up and ask basic questions, because I am unhappy. The receptionist was unwilling and unable to help me. I felt as though this was a complete rip off. All in all I paid close to $ 400 for an incomplete service. Oh, let me add, that I was charged an additional $ 150 for an examination that I never approved. No one willing to help me. Pointing fingers. Why allow for me to book a service if you already know that the groomer is back to back and will be unable to complete the service before the end of the day? He was clearly rushing to finish the job with my pet. Honestly, this is not how you run a business. I will never return. And I will never promote this particular veterinary office. Quite honestly it’s a joke. I don’t even understand how they pay their rent here in New York City. I’m surprised they have any remaining clients at all. What ever they do have remaining, I’m sure it will dwindle down with that staff and customer service.

I’m very sad to have to leave Dr. Perez. After 2 years of good service it recently declined. The staff has changed and they are less personal and a lot less compassionate. The new receptionist was mouthy and rough with our dog. They also claimed to have lost her records. Mom another visits a guy from the back was also rough with our dog. She is only 4 pounds. No need to be rough. They raised all their prices and never told their customers. That was a big shock. They doubled. So sad. On to a new and better vet.

Blue Pearl was a terrific experience — super clean and an incredibly supportive staff — even in the middle of the night. My cat, Murray, had surgery (performed by her regular vet) and had a bad reaction. My other vet was able to do nothing, but Blue Pearl gave her an antibiotic and wonderful care. I was so grateful for their help!

Just moved to the neighborhood and went in and saw them the other day when my dog was having some butt issues. They were able to get me in right away. Very friendly staff and helpful. The place itself could use a remodel. Our last place, West Chelsea Vet, was really nice and big. But, again, this place got the job done and with a smile. I’ll be back since it’s a block away from our new place.

I came here today with a senior cat, Sanson, which I adopted earlier this week from a killshelter. I was worried because he isn’t eating or drinking well.
After a 5min examination, Dr perez simply advised me to return this cat to the shelter and get another one!
He refused to help Sanson although he was obviously dehydrated.
How can anyone who cares about animals advise to just return a sheltercat like you would return a broken TV!

Having gotten a cat in the last two years, we needed to find a vet close by that was reasonable and not going to take us for all its worth. A friend and fellow cat owner recommended this place as a no frills vet. We’ve brought our cat here three times, once for an initial visit and for him to finish up his shots (as he was a shelter cat), once for a follow up, and once for an annual visit. Dr. Perez is a nice person, not overly warm and fuzzy but my cat is cool with him. My only complaint is that he forgot (or didn’t check the charts?) that he had already given my cat a rabies shot two weeks prior and attempted to give him another one before I stopped him. Just make sure you pay attention. Prices are reasonable, can’t really complain but can’t rave about it either!

This is a very much overdue review for a fantastic vet. I have taken my dog, an 85 lb lab and german shepherd mix, to Dr. Perez for the past 10 years for both routine care and illness. 5 years ago he performed surgery on my dog’s leg was bitten and severely injured. He did a great job and my dog recovered perfectly. I have also taken him 3 or 4 times for all the fun eye infections and stomach aches that come from the dog park.
What really made me finally write a review was after a horrific incident this spring. While waiting on a street corner a dog came from behind and attacked mine, biting off a large part of his ear. Horrified and in complete shock, I called the office, which was closing, but said to bring him by and stayed open after hours to see him. Dr. Perez tended to his ear to provide damage control and gave him pain medicine to help him be more comfortable, scheduling his surgery for first thing the next morning. I was told that the part of his ear bitten off could not be reattached, but that he has done many reconstructive surgeries and his ear would be fine. My dog’s defining characteristic are his big goofy ears, and although I was thankful he had no hearing damage, was still fearful of how he would look. He did such a great job that you would never believe it was the same ear as the one that had been so badly bitten before. I don’t know how Dr. Perez did it, but 4 months later, and a perfectly happy, healthy and healed dog later, I am amazed.
Dr. Perez is a quiet and reserved man but do not let that stop you from knowing that he is extremely proficient and caring for animals. He is completely trustworthy and really knows his stuff. I have only had positive experiences with him and his extraordinary office staff of a mother and daughter team that make you feel like part of the family.
I am so happy that I randomly decided to walk into Dr. Perez’s 10 years ago. He is a true find!

I’ve brought my pup here twice. It’s close, within walking distance. The first time was an after adoption illness, which was taken care of by an injection and an antibiotics routine. The second time, I was in the neighborhood, and stopped by to schedule his last round of shots. Instead of scheduling, they went ahead and took care of it on the spot, even chipped my pup. Dr. Perez was great, gave me plenty of tips during the examination. Indira was awesome as usual, a true asset to the clinic. Thanks guys!

Ok, so from my 1 star rating it’s obvious that this is not going to be a good review, and I wish that were not the case because I recently moved to this area from lower Manhattan and there are limited vets in this area so I was truly hoping to start a relationship with a great vet for my two dogs.
There are a number of things that I was not pleased with from my first visit just a few weeks ago but I was initially willing to overlook them as my main concern was whether or not the doctor was a good doctor. Shockingly I have to say NO and it is with unfortunate proof that I decided to post this review.
I brought my two dogs in for their first visit in part because as I stated earlier I was looking for a new vet but mostly because both of my dogs were dealing with a bout of diarrhea. Dr. Perez’s assistant Jonathan as well as Dr. Perez himself examined both of my dogs and since it was their first visit a routine examination was to be included, which they did. Dr. Perez showed no general interest or pleasant bedside manner (kind of aloof) but again, I was most concerned about his being an efficient doctor. While there we discussed that I had wanted to have my female dog spayed. She recently turned 8 and we did not want to put this off any longer than we had to already (for various reasons over the years… none health related). Dr. Perez said that at her age it was necessary to run blood work to be certain she was in good health to undergo the operation. I agreed and blood work came back fine. Unfortunately, within a few days the diarrhea returned as well. I returned to get more medicine and was informed that stool samples I gave him earlier came back negative. His quoted price for spaying was, I felt, very expensive. I decided to contact the Humane Society where my male dog was spayed as a puppy. I got an appointment for the very next week. On the day of the spay procedure I sat with the vet who did a preliminary exam as routine procedure and within the first two minutes of examining my dog he immediately felt a lump in her breast. He asked if I was aware of this, or if our vet was aware and how long has this existed. I was shocked. I told him that we were just at a vet (Dr. Perez) just a couple of weeks ago and aside from taking blood and his «routine» exam, there was never any mention of this. My gut instinct when I went to Westside Animal Hospital was not very good to begin with. The office is dirty… literally. Dust on just about everything. And it just feels depressing. You walk in and it feels like the place is about to close it’s doors to shut down. I don’t care that the place should look like a Park Avenue doctors office, but this space is dingy and stale… they didn’t even have a little bottle of hand sanitizer on the counter. The girl at the front desk however stands out as the best part of the encounter. She was pleasant and informative. She showed more interest and compassion than either Dr. Perez or his assistant Jonathan. Thankfully the doctors at the Humane Society did x-​rays immediately to determine if there were more tumors (there weren’t) and they proceeded with the spaying and tumor removal. I am awaiting results of the biopsy at the moment but I have to say that my gut instinct about my experience at Westside Animal Hospital was spot on! I did not feel confident in Dr. Perez and I am glad that I went elsewhere for my pets procedure. I can’t think of any advice to give that would help someone have a better experience because the issue is not a personality issue, it is, in my opinion, the straight up facts of incompetence that I feel compelled to share with others so that they can make informed decisions about their pets healthcare.

I avoid having to travel through Times Square at all costs, but even Times Square (midtown west) isn’t enough to stop me from bringing Baxter to WSAH. The staff is sweet and the Vet is very gentle. I asked him a ton of questions and he was honest and knowledgable and made me feel very comfortable as well as Bax, my Yorkie. I recently had Baxter’s teeth cleaned and the price seemed very reasonable. Baxter came out with a great smile thanks to Westside Animal Hospital. I will never take him anywhere else.

I will be going to the vet this week and will be writing a detailed review about it. I just adopted a dog from the A.C.C. and am entitled to a free visit from the Vet here. 1^st note… on their website they ask you to download a New Client form which would be excellent and efficient if you could down load it, when you click the hyperlink it just bring you back to same exact page. So that’s not good news unless I am the 1^st one to realize this. This will either be my 1^st of many visits or my last one… I have a veterinarian right across the street from me but my neighbors who have «designer» dogs advised against going there… So I will rate based on ease of appointment, quality of examination, advice on any treatment, and pricing for service. I am a regional manager for a retail operation so I have a very detailed eye for the «back of house» and true customer service… All in all it’s about the treatment of my pet…
So as of now I will give a passing grade of 3 stars it would have been 4 however I could not download the New Client Form
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Here is my update on this business.
Front store conditions-​1 star– Place needs a good spring cleaning, all the P.O.P displays are dusty and dirty. Place has a dull/​depressing appearance, nothing 10 bucks worth of cleaning products and some elbow grease couldn’t fix.
Receptionist-​3 stars, ease to deal with, friendly was multi-​tasking and still gave me enough attention so I did not feel ignored. Did nothing out of the ordinary but was OK in my book
Veterinarian– 3 star Quick check up explained anal glands, heartworm and flea and tick treatment. Tried to upsell a little on the heartworm testing, which is fine I mean the guy is there to make money. I will go back for the testing once I get the dog groomed and cleaned because of his neutering I have to wait, so he will not be going anywhere for at least a week
Ease of appointment making-​5 stars which could be a good or bad thing, I called at 10:50 am and was able to get an appointment for 12pm that day??? I can’t get my hair cut without a weeks notice… So over all everything was OK, I just think anyplace that cannot find the time to make a clean, sterile looking, confidence building point of entry cannot find the time to do anything 100%.
If this was one of my locations I would put a plan of action together for my manager and given him a time frame to have the place sparkling «hospital» clean.

This is one of the only vets close enough for me to walk my dog there so they were my default «go-​to» when my poor puppy came down with an eye infection this weekend. The hours aren’t great (9 to 5 or 9 to 6 during the week and 9 to 3 on Saturday) but they fit me right in mid-​day today.
It was a quick, easy visit and the staff, including Dr Perez, were friendly and helpful. Daisy got what she needed and for what I thought was a really fair price!