XFINITY

If i could give zero stars I would. I had an OK experience with comcast up until this week. Their service leaves a lot to be desired but their customer service was always ok. i called to inquire about cancelling my current service and possibly opening new service at my new apt in about a month. THIS WAS ONLY AN INQUIRY or so I thought. I had to run to a meeting while talking the the customer service rep so she asked me to call her back. i told her i would if i was interested in moving forward. she told me she would be working until 9pm. As the day went on i decided I wanted to get a quote from the other service providers in my area so i DID NOT call the representative named Deborah back. Well at 9:05 (five minutes after she was off work for the night) I get an email telling me my account has been created and here are the last 4 digits of the account number. WHAT!!! I didn’t open an account, the representative Deborah took it upon herself to open the account. she had all my info from the current account i had with Comcast. When i brought this to Comcast’s attention they acted appalled.
that sentiment was given over and over as i talked to manager after manager trying to cancel this fraudulent account. each step of the way asking them to pull the tapes. mind you i had already spent an hour on the phone with them the day before doing my research (i chose to call them to get this info so this is time i spent freely of my own free will) However in order to finally get the account closed (an account their representative fraudulently opened in my name) I spent at least 4 hours during my work day on the phone with them trying to get it closed right away being passed from person to person each one appalled at what happened but no one really helping in any way. so when i inquired about being compensated for my time (normally i don’t think this would be appropriate accept for the fact that they committed fraud and the only reason i needed to make the call to begin with was because they committed a crime) they said they don’t do that. I said well i missed out on 4 hours of work because i needed to close this fraudulent account right away and that’s your fault. they again said they didn’t know i was looking to be compensated for the issue. I wasnt looking to be compensated just for the issue i was looking to be compensated for the hours i now was not going to get paid at my actual job. They refused to do anything. this is a company that will give you a credit for being ten minutes late for an appointment or if you had a minor disagreement with a rep or installer but one of their employees commits FRAUD and break and actual law and they don’t think anything needs to be done to compensate me for the hassle i went through.
BUYER BEWARE!!! I will never make an inquiry about service with this company ever again since according to the supervisor i spoke to in corporate «sometime reps do that and then close the account the next day» i said that’s illegal you cant open an account without someones permission. she then said «yeah I know» WTF!!! ARE YOU KIDDING ME. she just openly agreed that as a company Comcast is aware that they commit fraud on a regular basis without consequence. well not today … I’m fighting back, getting the BBB involved as well as my lawyer. of their own admission (on a recorded call i might add) this higher level corporate representative actually said this. when i brought up that regardless of it being highly illegal that wasn’t even the case in this instance. I had to call and cancel the account and none of them knew how to do it.
if you’re thinking about dealing with this company DO NOT!!! they are fraudulent and will do nothing when you are defrauded except act really surprised like it never happened before. unfortunately due to their own arrogance in needing to explain themselves they openly admitted that they do this on a daily basis. so thank you five different comcast managers who finally called me back and said the same thing as if they had done it on their own. «don’t worry your account is now closed» Duh moron obvoiusly it’s closed i spent most of my work day on the phone with you trying to close it. you didnt do that because you saw something was wrong i had to bring it to your attention over and over throughout the day.
again i say if you need cable run to FIOS or CABLEVISION do not use COMCAST under any circumstances!!!

After having been with Verizon for 7+ years we moved to Comcast, October 10^th. We had Comcast around the year 2000 or so. They were terrible. Because of cost we went back to Comcast. The Xfinity service was surprisingly good, DVR, adaptor boxes and overall service was great. In 7+ years with Verizon I never had phone service out for more than 1 – 2 days. I lost phone service on Friday the 13^th and my wife was told we will have someone out to you the 25^th. Oh heck no. Had to call and have a «nice» conversation and finally today they showed. Well I have been a Yankees fan since 1966. While the tech is here he notices all my Yankees memorabilia and says you realize we have dropped the YES network? WTH are you talking about? As of November 15^th, they dropped the Yankees network. No notice, no email, no nothing. I IMMEDIATELY got on the phone and cancelled my service. The agents I spoke to had «a don’t give a crap attitude». No apologies, nothing. What I felt was deceiving was in October I specifically asked do you have the YES network? Yes they did. What they didn’t tell me is that they had already been in heated negotiations with YES for a new contract. The tech showed me an internal email basically stating they felt YES was asking too much money to keep them. COMCAST why didn’t you let the customers decide? Terrible customer service and this was after I spoke to 3 different agents today. Back to Verizon I went.

If you like scripted apologies from ignorant customer service people as a substitute for internet service you paid plenty of money for, Comcast is a great choice.
Comcast service might not be the worst service out there but it is in strong competition for that spot. Their customer service system cannot interpret the word «Yes» so going through the voice recognition system to get a connection problem solved is pointless. It took 10 minutes for me to get through yesterday. Most of the time I do not even bother. They have sent someone to our house to «fix» it but he admitted he had no idea what the problem was and just wasted time and gave me his card for a side business he was running. That says a lot.
Do not use Comcast if there are any alternatives in your area. Their «service» — when it works at all — is not nearly as fast as they claim. They do have an incredible inventory of ridiculous reasons for why it is bad in your area — and even at your house. If you want to be paid to be entertained by a middle age woman explaining how the electrons in the wire are affected by the moon (and i am not saying that’s not entertaining in its own perverse way) use Comcast. I’d rather watch a bad movie, but Comcast can’t handle streaming.

I moved to xfinity from AT&T after moving to an area that did not have AT&T — the Internet options, speed, service is horrible. I have called several times. we have wireless and can not even connect 15 feet away the house is only 1700sq, with AT&T our house was 3000 sq ft and we could connect anywhere. I have been taking Company meetings over the web for over 10 years, in out other 2 homes, hotels etc. and with xfinity It always stopps and hour glasses throughout the whole meeting. I am in a 2 year contract, it has been 6 months and I am looking to get out of it and find another provider

The WORST COMPANY,
They lure you in with a rate for the first year. SECOND YEAR and beyond the rate goes up by 50% HIGHER. So if your first year you get the $ 79 rate there The box and DVR additional $ 20 for HDTV additional $ 10,Taxes another $ 12. So your bill ~ $ 125.
Second year your bill is ~ $ 200. The rep said the true rate should have been $ 240. BUT I am getting a DISCOUNT. Ridiculous!!!
There is no other offer, SORRY. LOUSY!!!
TERRIBLE WAY TO DO BUSINESS!!!

Comcast sucks! Right now. I have no wifi, phone or cable. Spent half hour on the phone for nothing.

I’m disgusted with Comcast and they’re level of service. I picked up 3 new HD boxes on 12−30−14 and I have not had a connection since. I have called numerous times — my call was disconnected while being transferred at least 4 times.
I had a tech come to my home on 12 – 31 — he was not able to resolve the issue and I cannot get anyone else to come out until January 3^rd. I have been pushed around enough by this company. I hope FIOS can come out tomorrow!!!

IF POSSIBLE ZERO STARS PLEASE.
Comcast call center agents don’t know anything of what customers face on the ground. Most of their agents came from different continents like in Asia where they didn’t know what it’s like to be on a monopolized cable provider in USA.
Comcast should stop promising 30-​day money back guarantee — because they never did! Call center people told me that I wrecked the cable box WHICH IS ABSOLUTELY NOT TRUE! The moment I took it from center, I knew that the cable box ain’t tampered. And, now they couldn’t activate my box! Such an inconvenience!

The worst — Literally gave away our phone number recently with no notification. Our home number has been the same for over 35 years. This number is my mothers business number. Her clients couldn’t call her and she had no idea! It took over two weeks to re-​connect the phone number once we realized there was a problem. Not to mention the painful, time wasting phone calls to clueless customer service representatives requiring us to explain and explain again — while IT WAS THEM who should be EXPLAINING how they could do this to a long time customer! Comcast did not even disclose (or know) why this happened. They pretty much said that our number can be given away at will. We have had to spend hours and hours on the phone with them over problems like this. They are THE WORST. If there were choices in the area, we would drop them in no time flat. We hate their cyustomer service and business practices. This week we are calling the Better Business Bureau on this company. If you happen to have things go smoothly, good for you, but they have no clue how inconsiderate AND DAMAGING their business is to their customers. If there were a viable alternative in the area, I believe Comcast would go under within weeks! The problem is, right now their competitor is Dish — ’nuff said.

I have experience with multiple cable companies. As a current Xfinity customer, I can say that this is the WORST cable provider out there! The rates just went up to about $ 140 per month (verizon is $ 99 per month) and the cable CONSTANTLY cuts out. I was not given a wireless router, therefore I had to purchase one separately. On top of that, the internet is extremely slow! The only reason why I do not have Fios is because the cable lines are not wired for fiber optics where I currently reside. I would even recommend Optimum over Xfinity… do not waste your time or money, trust me!

there customer service reps are by far the worse from any company I ever dealt with. the only reasons they stay in business is the monopoly they have in the area.

The Internet service sucks and the entire deal is overpriced. I’m staying with Comcast, because foe my bad billing experience with FIOS. Otherwise Comcast doesn’t deserve a dime.

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows from all the major networks On Demand. It’s fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here.
But they do have a deal here tv and internet for like $ 69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!