Yelo Spa

I booked a spa party for a group of 9 women and we were all so pleased. My massage was the best I have ever had (and I’ve had more than I care to admit.) Andrea was superb. The scheduling and attention to detail was top notch and I can’t thank Aisling, one of the spa managers, enough for her professionalism. The whole experience was great… such an amazing value.

Unilocal brought me in blind and desperate with sports injuries. I feel like the universe guided me into the magic healing hands of Bo. I bow low.

Kaylee and Ruth are amazing! My sister and I frequent spas in NYC and destination locations, and Yelo Spa stands out above the rest. We love the unique massage beds that can be set-​up for naps and cannot wait to return!

I used to think this place was alright. But I recently got an email from an esthetician to my personal email account asking where I’ve been. And I never gave her my email so this place definitely gets 1 star if not zero for giving out my personal info. I’d stay away for that reason alone. You can find other places to get a facial where employees won’t hassle you for no longer being a «member» or getting services here any more.

Yelo Spa — New York — Elgebali et al. I canceled my membership twice, and yet I was still being billed. I had had to resort to getting a new card, and hoping that’s how I signed up and this erroneous billing stops. Have tried to get it solved. The spa put me on indefinite hold, and then didn’t answer my number when I called back. However, once I did do the review on Unilocal and one other social platform, I will admit: they were quick to handle the matter as appropriate. To be fair I should comment on the quality of the Spa itself, not their financing and receivables management process. As for the Spa and the quality of Yelo Spa’s staff, I will say: it is excellent. The physical facilities, the knowledge of the therapists, and the overall atmosphere is one of rest and peace.

Used their great Unilocal deal here to book an appointment and MAN. Cannot say enough. Very friendly and helpful staff, incredibly clean and modern décor (felt as though I was on the set of Her), and new technology integrated throughout the facilities.
The massage was fantastic (I saw Kaylee — watch out Ben Carson, you aint the only one with Gifted Hands), unhurried, and very satisfying.
They also have a Unilocal check in deal and a competitive membership subscription offer which affords you some nice discounts for repeat visits.
Definitely go here if you’re looking for a quality massage.

I am terribly disappointed after my mother’s day massage experience with my mother. It was actually a challenge to relax in this «sacred space.» I purchased the 60 minute Vitruvi Aromatherapy massage for both my mother and myself with the 15 minute whipped honey foot scrub add on. We arrived at the spa thirty minutes early thinking we’d have time to relax before our treatments. We were asked to wait in our street clothes by a busy reception area where we were offered tea or water– only one option for tea, and sat listening to to the receptionist try to up sell clients to their membership program. This was a gift for my mother and I did not appreciate having to listen to clients pay their spa bill while my mother and I were trying to relax and enjoy each other’s company. Ok, finally we got to our treatment room. They offered our own choice of music and aromatherapy oils, but when the massage started, my music choice was not honored and loud classical music was playing… not very relaxing or peaceful. There was no where to sit to take my shoes off or put them back on, not really an issue for me, but definitely awkward and not ok for someone with limited mobility. Throughout the ENTIRE massage, my therapist asked me personal questions about my stresses and tensions and expected me to answer her. She asked about relationships and other topics she had no business asking about especially when her client was there to relax. My add on of the foot scrub was a total waste. It was hardly relaxing having minimal product swathed on and off each foot and then immediately washed off. Hardly a foot massage. My appointment started at 2:45 and ended at 3:50. The time scheduled was a 60 minute massage with an additional 15 minute add on. I’m so upset and honestly am more tense than I was when I got to Yelo because of the headache of a situation this caused on such a special day. They forgot that I had paid for an add on for my mother and she had to ask for her foot scrub. The therapist left her alone in the room while he confirmed with the receptionist that I had in fact paid for the addition. Not professional and not nice. No separate locker room or shower area. No plans on wasting time or money here ever again.

What a great experience at yelo spa. Located on 57^th and Madison 12^th floor in between Saint Laurent and Burberry. Yelo has all of the spa services you would need for a relaxing time.
This was kind of a spur of a moment decision. The staff was very kind and understanding and squeezed us in the schedule. We had finished brunch on the upper Eastside and decided we wanted to get massages. There were a couple spas on the UES but they were booked and one of the spas wanted $ 300 for a 1 hr massage… Umm maybe if someone if feeding me grapes and Dom. So we saw the reviews for yelo and decided to come down.
Anyways. I am completely impressed by yelo spa. We did not have an apt. The 2 girls working the front were soooo nice and helpful. They were able to fine us a spot A hour after we walked in. There is plenty of shopping around that area so we just shopped for 45 mins and then came back to yelo spa.
I just wanted a back and shoulders massage. $ 85 for a half hour was a fantastic price. The room was nice. It had the sounds of nature playing. The colors were changing all different colors and extremely soothing. My massage tech was working on my back and kept trying to get me to relax my back and shoulders. I told him this is relaxed. He said I’m extremely tensed. He was extremely good. So good! That after my massage. I went to go pick up my phone and my hand felt like jello it was fantastic. He was knowledgeable and we were talking about some funny story’s.
At the end they asked if I wanted some water or hot tea. I obviously opted for the hot tea. When I came out of my room with tea in my hand. The girls at the front desk were laughing and said I looked so relaxed. Even the couple in the waiting area said I looked relaxed and asked me how it was. I told them I am soooo rejuvenated I felt fantastic!
Overall. Yelo spa was fantastic. I do recommend coming here to anyone who is looking for a distresser or just to relax. I had a fantastic experience. I will be back in a few weeks.

I just went to the Yelo Spa for the first time to take a nap. It was a nice experience but there were several factors which didn’t allow me to nap for the full thirty minutes making me feel a little annoyed.
Pros:
The facilities seem clean and there is a good atmosphere in the nap rooms. The chair that simulates zero gravity is pretty cool and had me feeling very relaxed pretty quickly. The sounds they played in the room while you’re napping really help relax you to fall asleep even faster.
Cons:
Unfortunately, the rooms are not sound proof… Almost the entire time I was napping, I could hear the receptionists talking and laughing. I had to put on my headphones to be able to try to get some sleep but at this point 15 minutes had already passed and I ended up getting about 5 minutes of actual sleep. Another annoying thing is that the nap room was a little too hot .This might just be due to the fact that it recently became hot outside and buildings are still trying to adapt to the ridiculous NYC weather.
Overall, it was a pleasant experience but the next time I will wear my headphones right away!

I purchased a groupon for my husband, it included a 60 min massage and a 30 minute nap. I requested a massage with Muriel but she got sick and they gave my husband another masseuse. The massage was Pretty average, nothing great. He had a lot of pain in back and legs but the masseuse didn’t really care and didn’t make any difference. The nap was in the same room, it was my mistake thinking they would take him into a special napping room. Overall the whole Service was pretty average for $ 118.

I received a good deep tissue massage from one of the female therapists at Yelo Spa. My complaints are the following:
1) They place hot towels on your body (feels great) but then they cover the towels with the blanket, making the blanket wet. The blanket then stays on during the duration of the massage and feels cold and unpleasant. Next time I will know to say something about it.
2) No sauna/​steam room/​amenities. For the price of the service it would be nice to enjoy some amenities pre/​post treatment.
3) They try very hard to sell their membership and products — not exactly an assault i want to experience after a relaxing massage.
Overall my masseuse was great but the above account for the three stars.

I recently ended a very hectic and stressful couple of weeks at work finishing a project. To reward myself I decided to utilize a Yelo Spa gift certificate for a massage.
I chose Andrea as my therapist. The first 10 minutes or so of the massage were very relaxing and I immediately felt the stress leaving my body. After a while I started to drift in and out of consciousness. I didn’t fall asleep, but it was almost a surreal out of body experience. I’m not sure if it was my endorphins running wild or toxins being released or whatever but I felt amazing! I never had a massage like that before.
After the massage I rested for about 15 minutes in the waiting area sipping a cup of tea.
My experience at Yelo Spa was great. I’ll definitely be back when I need to relax a bit.

It looks like I finally found my perfect massage place. I am not sure where negative reviews came from, because the spa is fantastic. I booked an appointment for the same day services which can be a problem In NYC. The staff was very attentive and I was invited in exactly at 3:30. I came in with back and neck pain. My masseuse did a wonderful job. I left feeling reenergized and pain free.
Receptionist was very helpful and actually offered me a few deals at checkout. I am definitely coming back.

I’ve been to Yelo Spa twice now, and have had a great experience both times. I have extremely tense shoulders (at least every masseuse I’ve come across says so!) and I’m always in severe pain at a massage as the masseuse tries to get the kinks out.
I’m not sure how the masseuse at Yelo Spa manage, but they do such an amazing job working on my shoulders without causing serious pain — I’ve actually almost fallen asleep both times even as they dug into my shoulders!
And the YeloNap… SO amazing. I have trouble sleeping a lot of nights (mainly because I’m constantly being kept up by puppies) so the 20 – 30 minutes of the YeloNap are the most relaxing times and helps me quickly recover from the exhaustion. Can’t wait for the next time I go back.

I have been to spas all over New York City and around the world, and this is the WORST EXPERIENCE EVER!!!
So I visited the Yelo Spa in San Juan, PR earlier this year, and when I saw the Travelzoo coupon [60mins massage and 20mins sleep] for NYC, I purchased it. I arrived at the spa at 4:40PM for my 5PM appointment on 12/​30/​2015. There were two receptionist there, one said hello, the other kept her head down on the computer screen and never greeted me. The one who said hello directed me to take a seat on the couch [with some type of stains all over it] and then she came over to offer me tea, a choice of ONLY two. At approximately 5:05pm she came over to me to let me know that my therapist will be with me shortly. At 5:10pm I asked her how much longer I needed to wait and she said, «Oh any minute now and you can do the sleep next time if you can’t wait!» I told her that I paid for an hour and 20mins and that is what I expected and didn’t want my service to be cut because of their timing issues. She told me that another customer was sleeping and taking much longer than usual! I am NOT sure why she thought that information was relevant to me. I am NOT in the business of running a spa, I am there to relax!
At 5:34PM the therapist Hanako{LMT} came over to get me for my 5PM appointment! She took me to the room and began to apologize. The room was quite over heated, the glow in the dark white sheets revealed black dirt or oil marks which I pointed out to the her. She began to tell me that the sheets were changed, as if I wasn’t seeing the dirty sheets with my own eyes! As I pulled back the blanket, I saw that there were even more dirt and oil stains!!! She tried again to convince me that the sheets were clean and I requested that she remove the dirty sheets as I believe it is unsanitary to have to lay on the sheets that the previous customer was on. She changed the sheet, which seemed cleaner! She proceeded to do the massage and I think she tried her best, but I was already agitated by all the mishaps for the moment I walked into that very unwelcoming environment! I should have left, but I gave them a chance because I didn’t expect it to get worse and go SO WRONG. Plus, I was on my holiday vacation and I really need the massage to relax and get in a positive mindset for the new year! Well, thank goodness I didn’t do this on New Year’s Eve as I originally had planned. IT GOT WORST!
As my hour was up, I probably laid there for maybe eight minutes and I couldn’t take the place any longer, so I cut my so called sleep session short to be on my way. When I went to check out, I was nastily greeted by Maria {the name she gave me}, the one who had her head down when I first walked in. She snapped, «All set?!» Then she slided over a glass of water to me on the counter saying «This is for you» I simply just left the water where it was because I am NOT a dog for her to be sliding anything to me. She asked me for my voucher and I pulled it up on my I-​phone, which she snatched out of my hand!!! At this time I had to take a few deep breaths, as I couldn’t believe this was happening!!! Then she started to scold me, «This is a Travelzoo Coupon, NOT a Groupon!» I said to her, «So what’s the difference?» She angrily responded, «The Groupon is 30mins sleep and the Travelzoon is 20mins sleep!» I said, «That is rather irrelevant at this time, since you had me wait 45mins for my appointment, you had dirty sheets, a hot room and I couldn’t sleep after the NASTY ATTITUDE and treatment from you!» They clearly do NOT know how to be effective, it is NOT the customers’ responsibility to figure out the differences between Groupons and Travelzoo Coupons MARIA! If you would have checked when I first walked in, instead of having your face down on the computer, you would have known exactly which services I had. You have a notoriously unprofessional and miserable attitude and you shouldn’t be working with people, let alone a spa! You possess absolutely NO MANNERS and you lack social skills! Just horrible! Next time you may also want to be careful about snatching peoples I-​phones because not every customer will be as calm as I was, you are truly ridiculous!
I asked if there was a manager and she mockingly responded, «No, we don’t have managers here!»
I WOULD NEVER RECOMMEND THIS PLACE TO AN ENEMY!!! RUNAWAY; DON“T WALK!
To the owner: You can deny all you want, it really doesn’t matter now. You know the review is real and you cannot accept the responsibility for such a horrible experience. People in the building lobby confirmed that at least 4 people had some negative experiences that day and that it is a ⁵⁰⁄₅₀ experience. I cannot believe the experience I had either because of some of the positive reviews I read before booking my appointment. It doesn’t matter now, I will not be returning to your spa. Will post some pictures in a bit!

Came here to indulge as a birthday present to myself. BEST DECISION EVER.
I purchased the 60 minute massage, followed by the tech buster massage, the peppermint foot scrub, and the scalp massage and finally with a 30 minute nap. And then to end it all a glow and go facial.
Murielle did everything except the facial and was absolutely phenomenal! She helped me to feel absolutely comfortable, and gave the perfect amount of pressure. The tech buster massage was sooooo needed after feeling like my fingers and hands were overused. The foot scrub just added to the relaxation and the scalp massage was EVERYTHING. I couldn’t fall asleep during the nap, but I was definitely in a state of relaxation.
The facial was good, I don’t remember who did it. It wasn’t the greatest ever, but a nice way to end the entire treatment.
I would come back in a heart beat! And probably will be treating myself again soon :)

This place definitely deserves all the outstanding reviews! Professional, clean, and relaxing ambience… what else can you ask for? Oh I know the most amazing masseuse… Murielle did am outstanding massage. I get massages done frequently & can honestly say she gave me one of the best massages. She has positive energy & used just enough pressure to eliminate the tension with no pain. I will definitely be back.

Firstly, the massages were a ¹⁰⁄₁₀. I bought two TravelZoo vouchers for my boyfriend and I, and our masseuses Julie and Hanako were incredible. No complaints in that department whatsoever.
The TravelZoo voucher came with a 60 minute massage and a 20 minute nap. I called ahead that I was running 15 minutes behind and they said that was fine. After the massage, my masseuse informed me that I could get dressed. I asked her about the 20 minute nap and she said they are not including it because we were late. If I was told that on the phone I would have had no problem with it, but the fact that they didn’t mention anything and weren’t going to mention anything is unprofessional.
When I explained this to the receptionist she simply said «We’ll take note»… It’s truly unfortunate because my boyfriend and I were really contemplating purchasing the membership, but sadly the management left a negative impression.
I would like to give Yelospa another chance, but I’m not running back to make another appointment.

What can you do to help fill a 12 hour layover in NY? Recover at a spa. And that’s what I did.
You have to sign in with the doorman before getting into the elevator. When the door opens, you’re right there at the spa. I guess they occupy the whole 32 (?) floor of that side of the building. Place looks nice and futuristic, lights were low, receptionist was very nice. I was offered refreshments while I fill out the necessary forms.
It was a muggy day in NY and I was overly sweating after a brisk, spontaneous walk thru Central Park when I got to Yelo Spa. I was also 15 minutes late. Drat. I wanted to take a shower first but I was told that might cut into my 1 hour session even more. They advised me to take a shower after since the masseuse will wipe me down anyway. Whew.
I completely forgot my masseuse’ name but she was a real sweetheart and very professional. Made me feel comfortable after I apologized for coming in late and sweaty. She asked what kind of music and incense I want to help me relax prior to giving me a massage. And it really helped. Granted I fell asleep within 5 — 10 minutes and probably snored and drooled but I was fully recovered after a 5 hour red eye flight from LA to NY.
Their shower area was tiny — based on California standards — but it was still comfortable and clean. They don’t have any hair dryers but that was fine for me. Shampoo and body wash on the wall mount, fresh towels right next to the door. I was ready to face NY humidity and be drenched in sweat again after my refreshing shower.
Yelo Spa was definitely a good choice. 5 stars.

This place is so futuristic. when you walk in– the place almost resembles a spaceship. The lounge chairs are very comfy– but it doesn’t exude a zen– like atmosphere.
before the massage– they let you choose the type of music and aromatherapy that you want. They also give you water and chocolate before you start– which is a nice touch.
as far as the massage goes– it was great but it wasn’t the best massage I’ve ever received. Also when the masseuse turns you over, they don’t cover your eyes with a towel– so you’re blinded by the bright lights in the room– which is not very relaxing.
as far as the nap goes– I thought that I would be put into a fancy nap pod in a different room– but I stayed in the same room. After my massage was over– they just raised the massage table up (like a dentist chair) and closed the lights. It was nothing special and I didn’t fall asleep.
with such a hefty price for a massage — I wish they would include more amenities: changing room, showers, and saunas/​steam room.
other than that, the front desk and masseuses were really nice– but not sure if I would return again. This might be a one time experience.